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malfunctioning IE

Discussion in 'Internet Explorer' started by RCR, Apr 3, 2010.

  1. RCR

    RCR Flightless Bird

    I had to remove 10 viruses from a dell laptop running vista home premeium.
    After the viruses were removed IE did not work right. When I clicked on the
    icon a window came up asking me what program I wanted to open this file with.
    The file was IE.exe . The computer then gave me a choice of programs to use.
    one of them being IE. When I clicked on IE I reveived a warning about
    downloading files from the internet. I was asked if I wanted to run the file
    ,I said yes. IE opened up and tried to connect then went back to the do you
    want to download this file window. Oddly enough when I click on dell help and
    support IE opens up. From there I can navagate around the internet. Any one
    have any Ideas? I'm stumped.
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    You have much more work to do!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

    RCR wrote:
    > I had to remove 10 viruses from a dell laptop running vista home premeium.
    > After the viruses were removed IE did not work right. When I clicked on
    > the
    > icon a window came up asking me what program I wanted to open this file
    > with. The file was IE.exe . The computer then gave me a choice of programs
    > to use. one of them being IE. When I clicked on IE I reveived a warning
    > about downloading files from the internet. I was asked if I wanted to run
    > the file ,I said yes. IE opened up and tried to connect then went back to
    > the do you want to download this file window. Oddly enough when I click on
    > dell help and support IE opens up. From there I can navagate around the
    > internet. Any one have any Ideas? I'm stumped.
     

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