P
PA Bear [MS MVP]
Flightless Bird
Neil Harrington wrote:
> PA Bear [MS MVP] wrote:
>> Neil Harrington wrote:
>>>>>>> I've have been using IE8 under WinXP SP3 with no problems until
>>>>>>> just recently. Now, when I go to the Fidelity.com site which
>>>>>>> contains all of
>>>>>>> my
>>>>>>> investment stuff, I cannot log in because that dialog box has
>>>>>>> disappeared.
>>>>>>> Everything else on the page is normal, all the other dialog
>>>>>>> boxes are there,
>>>>>>> but the box under "LOG IN -- Customer ID" has vanished; there's
>>>>>>> the space
>>>>>>> for it but it's just blank grey with no box. There's a "Log in"
>>>>>>> title on
>>>>>>> the
>>>>>>> upper right of the page that can be clicked on, but that does
>>>>>>> nothing. When I called Fidelity about this, the rep I spoke to could
>>>>>>> not
>>>>>>> help me
>>>>>>> with
>>>>>>> this and finally suggested I install Firefox instead. I did that
>>>>>>> and it
>>>>>>> fixes the problem all right, but Firefox gives me other problems
>>>>>>> and I would
>>>>>>> prefer to go back to Internet Explorer.
>>>>>>>
>>>>>>> I have tried reinstalling IE8 but this makes no difference. I
>>>>>>> have all the
>>>>>>> MS updates.
>>>>>>>
>>>>>>> On my other WinXP computer IE8 still works fine on the Fidelity
>>>>>>> site, but
>>>>>>> this computer is the one on which I have my Excel workbooks
>>>>>>> relating to
>>>>>>> my
>>>>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>>>>
>>>>>>> I'd be really grateful if someone could help me with this.
>>>>>>>
>>>>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>>>>
>>>>> Yes I did.
>>>>>
>>>>> I've now also completely uninstalled IE8, reverting to IE7, and
>>>>> still had
>>>>> exactly the same problem. I've reinstalled IE8, problem is still
>>>>> there. I'm now thinking it may have to do with Norton 360, which I
>>>>> just
>>>>> installed
>>>>> around the beginning of the month. That has an automatic login
>>>>> feature which
>>>>> works fine with some sites but seems to screw up badly on others,
>>>>> and since
>>>>> it makes some changes to login dialog boxes (turns the text area
>>>>> green when
>>>>> it's putting the login information in) I'm wondering whether it
>>>>> also removed
>>>>> that dialog box.
>>>>>
>>>>> So I've gone into Norton and deleted the logins for Fidelity.com
>>>>> -- but the
>>>>> problem is still there. My guess at this point is that Norton 360's
>>>>> login
>>>>> feature PERMANENTLY screwed something up in IE (both 7 and 8, and
>>>>> even after
>>>>> reinstallation), but I don't know what to do about it.
>>>>
>>>> <paste1>
>>>>> I haven't been a big fan of Norton in the past either, frankly. I
>>>>> hadn't used it for years but it used to be too intrusive for my
>>>>> liking. My ISP (Comcast) gave me McAfee Security Suite free and I
>>>>> used that for years with
>>>>> no problems.
>>>> </paste1>
>>>>
>>>> <paste2>
>>>>> Well, this is interesting. It just occurred to me to try a system
>>>>> restore,
>>>>> since this problem only began within the last couple of weeks or
>>>>> thereabouts. And now I find I CANNOT do a system restore. When I
>>>>> try to, it
>>>>> just brings up a window with "System Restore" in the title bar and
>>>>> nothing
>>>>> else -- the whole window is blank.
>>>> </paste2>
>>>>
>>>> 1. Did you uninstall the McAfee freebie AND THEN download/run the
>>>> McAfee Consumer Products Removal Tool BEFORE you installed the
>>>> Norton freebie?
>>>
>>> I don't remember that tool by name, but I did follow
>>> Comcast's/Norton's instructions for uninstalling McAfee first. I
>>> followed exactly the same procedures on two computers, both WinXP
>>> SP3 and both with McAfee which I uninstalled and replaced with the
>>> offered Norton 360. The OTHER computer is
>>> fine, no problems whatever.
>>>
>>>>
>>>> 2. Has any other (non-Comcast) Norton or McAfee application ever
>>>> been installed on the computer (e.g., a free-trial version that came
>>>> preinstalled when you bought it)?
>>>
>>> Nope, never.
>>
>> See
>> http://www.bleepingcomputer.com/blo...7a1fdc3dc34707585e92fcc4679737&showentry=1655
>
> Thanks for that link. I will save it in case I ever find myself in this
> situation again.
>
> However, their switch method seems to have worked fine on my other
> computer,
> which is practically identical as to OS and other software related to
> this.
> It's only this one computer that has all the problems, which may indeed be
> the result of what you've called "a recipe for disaster," for all I know.
>
> As mentioned earlier, this system now seems to be pretty badly hosed in
> various ways. Since I've been meaning to put in a new motherboard anyway
> (for unrelated reasons), I'll be doing a new install of WinXP and this
> time
> there won't be the problem of switching from one security suite to
> another.
I'd make absolutely certain that the McAfee removal tool had been run before
installing any Norton application (not that I'd ever install a Norton
application, especially that freebie).
As for your System Restore issues, that might be yet another of Norton's
many foibles: http://bertk.mvps.org/html/symantecdoc1.html
PS: Comcast's Norton Security Suite freebie is merely "powered by Norton 360
Technology." Despite what the Comcast page may say, "Norton Security Suite"
and Norton 360 are not the same application (just like Comcast's McAfee
Security Center and McAfee Internet Security or McAfee Total Protection were
not the same applications).
TINSTAAFL
http://en.wikipedia.org/wiki/There_ain't_no_such_thing_as_a_free_lunch
> PA Bear [MS MVP] wrote:
>> Neil Harrington wrote:
>>>>>>> I've have been using IE8 under WinXP SP3 with no problems until
>>>>>>> just recently. Now, when I go to the Fidelity.com site which
>>>>>>> contains all of
>>>>>>> my
>>>>>>> investment stuff, I cannot log in because that dialog box has
>>>>>>> disappeared.
>>>>>>> Everything else on the page is normal, all the other dialog
>>>>>>> boxes are there,
>>>>>>> but the box under "LOG IN -- Customer ID" has vanished; there's
>>>>>>> the space
>>>>>>> for it but it's just blank grey with no box. There's a "Log in"
>>>>>>> title on
>>>>>>> the
>>>>>>> upper right of the page that can be clicked on, but that does
>>>>>>> nothing. When I called Fidelity about this, the rep I spoke to could
>>>>>>> not
>>>>>>> help me
>>>>>>> with
>>>>>>> this and finally suggested I install Firefox instead. I did that
>>>>>>> and it
>>>>>>> fixes the problem all right, but Firefox gives me other problems
>>>>>>> and I would
>>>>>>> prefer to go back to Internet Explorer.
>>>>>>>
>>>>>>> I have tried reinstalling IE8 but this makes no difference. I
>>>>>>> have all the
>>>>>>> MS updates.
>>>>>>>
>>>>>>> On my other WinXP computer IE8 still works fine on the Fidelity
>>>>>>> site, but
>>>>>>> this computer is the one on which I have my Excel workbooks
>>>>>>> relating to
>>>>>>> my
>>>>>>> investment accounts, so I'd like to get it fixed on this one.
>>>>>>>
>>>>>>> I'd be really grateful if someone could help me with this.
>>>>>>>
>>>>>> Yet tried loading IE8 in its no add-ons mode and retest?
>>>>>
>>>>> Yes I did.
>>>>>
>>>>> I've now also completely uninstalled IE8, reverting to IE7, and
>>>>> still had
>>>>> exactly the same problem. I've reinstalled IE8, problem is still
>>>>> there. I'm now thinking it may have to do with Norton 360, which I
>>>>> just
>>>>> installed
>>>>> around the beginning of the month. That has an automatic login
>>>>> feature which
>>>>> works fine with some sites but seems to screw up badly on others,
>>>>> and since
>>>>> it makes some changes to login dialog boxes (turns the text area
>>>>> green when
>>>>> it's putting the login information in) I'm wondering whether it
>>>>> also removed
>>>>> that dialog box.
>>>>>
>>>>> So I've gone into Norton and deleted the logins for Fidelity.com
>>>>> -- but the
>>>>> problem is still there. My guess at this point is that Norton 360's
>>>>> login
>>>>> feature PERMANENTLY screwed something up in IE (both 7 and 8, and
>>>>> even after
>>>>> reinstallation), but I don't know what to do about it.
>>>>
>>>> <paste1>
>>>>> I haven't been a big fan of Norton in the past either, frankly. I
>>>>> hadn't used it for years but it used to be too intrusive for my
>>>>> liking. My ISP (Comcast) gave me McAfee Security Suite free and I
>>>>> used that for years with
>>>>> no problems.
>>>> </paste1>
>>>>
>>>> <paste2>
>>>>> Well, this is interesting. It just occurred to me to try a system
>>>>> restore,
>>>>> since this problem only began within the last couple of weeks or
>>>>> thereabouts. And now I find I CANNOT do a system restore. When I
>>>>> try to, it
>>>>> just brings up a window with "System Restore" in the title bar and
>>>>> nothing
>>>>> else -- the whole window is blank.
>>>> </paste2>
>>>>
>>>> 1. Did you uninstall the McAfee freebie AND THEN download/run the
>>>> McAfee Consumer Products Removal Tool BEFORE you installed the
>>>> Norton freebie?
>>>
>>> I don't remember that tool by name, but I did follow
>>> Comcast's/Norton's instructions for uninstalling McAfee first. I
>>> followed exactly the same procedures on two computers, both WinXP
>>> SP3 and both with McAfee which I uninstalled and replaced with the
>>> offered Norton 360. The OTHER computer is
>>> fine, no problems whatever.
>>>
>>>>
>>>> 2. Has any other (non-Comcast) Norton or McAfee application ever
>>>> been installed on the computer (e.g., a free-trial version that came
>>>> preinstalled when you bought it)?
>>>
>>> Nope, never.
>>
>> See
>> http://www.bleepingcomputer.com/blo...7a1fdc3dc34707585e92fcc4679737&showentry=1655
>
> Thanks for that link. I will save it in case I ever find myself in this
> situation again.
>
> However, their switch method seems to have worked fine on my other
> computer,
> which is practically identical as to OS and other software related to
> this.
> It's only this one computer that has all the problems, which may indeed be
> the result of what you've called "a recipe for disaster," for all I know.
>
> As mentioned earlier, this system now seems to be pretty badly hosed in
> various ways. Since I've been meaning to put in a new motherboard anyway
> (for unrelated reasons), I'll be doing a new install of WinXP and this
> time
> there won't be the problem of switching from one security suite to
> another.
I'd make absolutely certain that the McAfee removal tool had been run before
installing any Norton application (not that I'd ever install a Norton
application, especially that freebie).
As for your System Restore issues, that might be yet another of Norton's
many foibles: http://bertk.mvps.org/html/symantecdoc1.html
PS: Comcast's Norton Security Suite freebie is merely "powered by Norton 360
Technology." Despite what the Comcast page may say, "Norton Security Suite"
and Norton 360 are not the same application (just like Comcast's McAfee
Security Center and McAfee Internet Security or McAfee Total Protection were
not the same applications).
TINSTAAFL
http://en.wikipedia.org/wiki/There_ain't_no_such_thing_as_a_free_lunch