B
Bill Yanaire
Flightless Bird
My RyanAir Nightmare
I often travel to Stockholm where RyanAir flies for around $30 US. My first
flight on RyanAir was uneventful. Thanks for the savings! (or so I thought).
RyanAir: 1 success, 0 failures
Next time I bought RyanAir tickets, but then they couldn't find my
reservation info when I showed up at Stansted airport. I spent about 8 hours
at the airport, most of the time waiting in line at their complaint counter.
The entire 8 hours I was there the complaint desk had a 1 hour wait, and the
answer from RyanAir was always the same, "Sorry, can't help you" to every
single person, regardless of who was at fault. I had never seen such a
brazen display of company callousness. I was shocked, because I had become
used to the FAA we have in the USA which protects our rights as an airplane
passenger. Keep in mind that while Europe has the CAA, and while the CAA is
dealing with many RyanAir complaints, RyanAir seems to be able to get away
with quite a bit more than the FAA would allow. Eventually I managed to jump
on a plane that was flying to Southern Sweden, and had quite an adventure
trying to figure out how to get to Stockholm, but that's another story.
RyanAir Sucks!
RyanAir: 1 success, 1 failure
Evidently RyanAir didn't like the fact that they had a continuous queue at
their complaint counter, so they came up with a RyanAir solution, they
closed it. In its place they instituted a pay per minute complaint phone
number. If you called it, you would hear a recording that was exactly one
minute long explaining that you were now paying 1 Euro per minute. Then it
would put you on hold.
The next year I decided to give it another try. RyanAir completely screwed
up my flights again, and ruined part of my trip. RyanAir's feelings on the
matter: "That's too bad"
RyanAir Sucks!
RyanAir: 1 success, 2 failures
The year after I tried to find a different way to fly to Sweden but the
options were either $30 on RyanAir or $300 on one of the major carriers
(such as Lufthansa). I figured that it must have just been bad luck, and
decided to save $270 and give them one last try. I was flying from Paris to
Stockholm. I took the 1 hour bus ride which cost about $20. At the airport,
they kept delaying the flight until they finally cancelled it "due to fog."
I checked the schedule, and RyanAir still had undelayed planes leaving
before and after ours with no problem. So a plane-full of people get in line
and the answer is the same for all, we can put you on the Wednesday flight.
This was a Sunday. I was supposed to be in Stockholm from Sunday until
Thursday early morning, they've effectively destroyed the Stockholm portion
of my flight, including going to see my friend in Stockholm who was the
whole reason for the trip in the first place. No amount of begging would
change their mind to let any of us fly earlier. Many people just threw away
their tickets and went home, their weekend plans ruined. They also wouldn't
reimburse us for the bus ride.
So I took another $20 bus back to the West side of Paris and started to try
to call my host (who lives on the East side) while taking the Metro. The
Metro shut down while I was on it, leaving me stranded in the center of town
near the Louvre, which is dead at night, no taxis to be seen. It was only by
sheer luck that one of my friends happened to see my as she drove by, and I
hitched a ride back to my host. I then spent all night (and lots of money on
international phone calls) trying to find a way to get to Sweden. After a
full night of this, I finally reach someone on RyanAir who tells me that he
can squeeze me onto the (Monday) morning flight.
So I once again take a $20 bus to the airport and wait. It's a little foggy
out again, so I'm nervous that we won't take off, but eventually we do. And
in relief I look around the plane and it is 2/3rds empty.
So, more than half of those people who had been forced to wait until
Wednesday, they could be sitting here with me, only a couple hundred dollars
short and 14 hours late.
RyanAir Sucks!
RyanAir: 1 success, 3 failures
The next time I went to Stockholm I paid $300 to fly on a major airline
instead of buying the $30 ticket that was available on RyanAir. And I'm
completely confident that I saved money on that deal. I will never fly
RyanAir again, under any circumstances. Fortunately, these days there are
options to get to Stockholm on cheap airlines that don't have RyanAir's mark
of horrible service.
I am not alone. The complaints filed against RyanAir are endless. RyanAir is
an Irish company, and 90% of all European complaints received by the
consumer authorities in Ireland are about RyanAir. They make money by
cutting safety, and their travel terms violate many international flight
rules. Important to note in their travel terms that they make no guarantee
about departure time, so if your plane is forever delayed you have no
recourse.
RyanAir Sucks!
RyanAir: some successes, ENDLESS failures
"You paid nothing for your ticket, so you get nothing. That's the company
philosophy. You paid nothing, we take you there, but hey, you paid nothing.
so if we don't take you there, tough shit, you've only lost five euros."
- RyanAir Pilot
--------------------------------------------------------------------------------
Contact Me
If you have a cheap european airline alternative that I haven't listed
below, please do contact me!
If you would like to rant at me about my rant, please note that my feelings
on RyanAir and this page is based on THREE issues:
Their bad record (3/4 failures) for me personally
The way they handled it
The way they handle other people
If you want to tell me that RyanAir has been great for you, then I don't
want to hear it. Perhaps you've flown RyanAir dozens of times with no
problem. Lucky you.
If you want to tell me about other airlines or companies that suck, then I
don't want to hear about it. Write your own webpage.
If you want to tell me that I'm expecting too much for a cheap fare, then I
don't want to hear about it. Please see the top of this page that states
"there is a catch" and also "more than the FAA would allow." Consider this
page a warning for us Yanks who are otherwise accustomed to the protections
that the FAA affords us.
If you want to tell me that I am somehow "wrong" - I probably don't want to
hear it. This page is merely a listing of my personal experiences. Unless
you were there, I'm not sure how you would be able to tell me that I am
wrong. If you think I'm whining about nothing, then don't worry about it,
because clearly my page won't effect anyone if you are correct.
But if you still have something to say:
Contact Dave
Alternative Cheap Airlines
Here are some alternative airlines to check that don't show up on the normal
USA search sites such as orbitz/sidestep. If you have any additions for this
list, please contact me. I often fly to/from Stockholm and Barcelona with my
cat, so the notes in this list reflect that.
Note that many of the cheap European airlines are now playing an overweight
baggage game where they charge astronomical prices per kilo over 15/20
kilograms, make sure to read the fine print. TODAY had an article talking
about baggage fees on easyJet, RyanAir and British Airways.
--------------------------------------------------------------------------------
whichbudget.com WhichBudget is great! Pick a start and/or finish, and it
lists cheap airlines that'll get you there.
flycheapo.com More budget airlines
skyscanner.net More budget airlines
List of low cost airlines Courtesy Wikipedia
--------------------------------------------------------------------------------
cheapflights.co.uk Worldwide from the UK
DialAFlight +44/0 870.333.4488 Worldwide from the UK, and you can call
them.
RyanAir RYANAIR IS EVIL
easyjet +44/0 870 6 000 000 EasyJet rocks!
finnair US: +1.800.950.4768
SWE: +46 5635.41780 Pets allowed!
SAS Scandinavian US: +1.800.221.2350
SWE: +0770-727-727 Pets allowed!
Fly BMI +44 (0)1332.854854 Cheap flights from SF->Manchester?
BMI Baby +44 (0)1332.854854? Smaller BMI flights
Europe By Air +1.888.321.4737 $99 one way open Europe flights, valid 120
days Main hubs: Brussels, Frankfurt, Berlin, Munich, London
Virgin Express Barcelona->Stockholm. Pets allowed.
GermanWings Pets allowed <8kg for 25Eu?
Rumbo Flights Cheap flights from Spain. No english on site?
British Airways Barcelona->Stockholm
Fly Niki Zurich -> Stockholm
FlyNordic Barcelona->Stockholm, pets okay.
FlyBe Southhampton, UK flights
icelandair +1-800-223-5500 SFO->Reykjavik cheap
Vueling +34 902 33 39 33 Spain, Amsterdam, Portugal, France, Italy
Fly Monarch Spain<->UK
Transavia +3120 4060406 Main hubs in Amsterdam and Paris-Orly
Norwegian Air +44 2080997254 Norway to most of Europe
--------------------------------------------------------------------------------
ATUC (Air Transport Users Committee Part of the CAA (the European FAA)
RyanAirCampaign Anti-RyanAir organization
Crynair RyanAir's most direct competition
"They pay money, they buy a ticket, and then RyanAir doesn't care. If you
piss them off, there are plenty more that will take their place."
- RyanAir Pilot
I often travel to Stockholm where RyanAir flies for around $30 US. My first
flight on RyanAir was uneventful. Thanks for the savings! (or so I thought).
RyanAir: 1 success, 0 failures
Next time I bought RyanAir tickets, but then they couldn't find my
reservation info when I showed up at Stansted airport. I spent about 8 hours
at the airport, most of the time waiting in line at their complaint counter.
The entire 8 hours I was there the complaint desk had a 1 hour wait, and the
answer from RyanAir was always the same, "Sorry, can't help you" to every
single person, regardless of who was at fault. I had never seen such a
brazen display of company callousness. I was shocked, because I had become
used to the FAA we have in the USA which protects our rights as an airplane
passenger. Keep in mind that while Europe has the CAA, and while the CAA is
dealing with many RyanAir complaints, RyanAir seems to be able to get away
with quite a bit more than the FAA would allow. Eventually I managed to jump
on a plane that was flying to Southern Sweden, and had quite an adventure
trying to figure out how to get to Stockholm, but that's another story.
RyanAir Sucks!
RyanAir: 1 success, 1 failure
Evidently RyanAir didn't like the fact that they had a continuous queue at
their complaint counter, so they came up with a RyanAir solution, they
closed it. In its place they instituted a pay per minute complaint phone
number. If you called it, you would hear a recording that was exactly one
minute long explaining that you were now paying 1 Euro per minute. Then it
would put you on hold.
The next year I decided to give it another try. RyanAir completely screwed
up my flights again, and ruined part of my trip. RyanAir's feelings on the
matter: "That's too bad"
RyanAir Sucks!
RyanAir: 1 success, 2 failures
The year after I tried to find a different way to fly to Sweden but the
options were either $30 on RyanAir or $300 on one of the major carriers
(such as Lufthansa). I figured that it must have just been bad luck, and
decided to save $270 and give them one last try. I was flying from Paris to
Stockholm. I took the 1 hour bus ride which cost about $20. At the airport,
they kept delaying the flight until they finally cancelled it "due to fog."
I checked the schedule, and RyanAir still had undelayed planes leaving
before and after ours with no problem. So a plane-full of people get in line
and the answer is the same for all, we can put you on the Wednesday flight.
This was a Sunday. I was supposed to be in Stockholm from Sunday until
Thursday early morning, they've effectively destroyed the Stockholm portion
of my flight, including going to see my friend in Stockholm who was the
whole reason for the trip in the first place. No amount of begging would
change their mind to let any of us fly earlier. Many people just threw away
their tickets and went home, their weekend plans ruined. They also wouldn't
reimburse us for the bus ride.
So I took another $20 bus back to the West side of Paris and started to try
to call my host (who lives on the East side) while taking the Metro. The
Metro shut down while I was on it, leaving me stranded in the center of town
near the Louvre, which is dead at night, no taxis to be seen. It was only by
sheer luck that one of my friends happened to see my as she drove by, and I
hitched a ride back to my host. I then spent all night (and lots of money on
international phone calls) trying to find a way to get to Sweden. After a
full night of this, I finally reach someone on RyanAir who tells me that he
can squeeze me onto the (Monday) morning flight.
So I once again take a $20 bus to the airport and wait. It's a little foggy
out again, so I'm nervous that we won't take off, but eventually we do. And
in relief I look around the plane and it is 2/3rds empty.
So, more than half of those people who had been forced to wait until
Wednesday, they could be sitting here with me, only a couple hundred dollars
short and 14 hours late.
RyanAir Sucks!
RyanAir: 1 success, 3 failures
The next time I went to Stockholm I paid $300 to fly on a major airline
instead of buying the $30 ticket that was available on RyanAir. And I'm
completely confident that I saved money on that deal. I will never fly
RyanAir again, under any circumstances. Fortunately, these days there are
options to get to Stockholm on cheap airlines that don't have RyanAir's mark
of horrible service.
I am not alone. The complaints filed against RyanAir are endless. RyanAir is
an Irish company, and 90% of all European complaints received by the
consumer authorities in Ireland are about RyanAir. They make money by
cutting safety, and their travel terms violate many international flight
rules. Important to note in their travel terms that they make no guarantee
about departure time, so if your plane is forever delayed you have no
recourse.
RyanAir Sucks!
RyanAir: some successes, ENDLESS failures
"You paid nothing for your ticket, so you get nothing. That's the company
philosophy. You paid nothing, we take you there, but hey, you paid nothing.
so if we don't take you there, tough shit, you've only lost five euros."
- RyanAir Pilot
--------------------------------------------------------------------------------
Contact Me
If you have a cheap european airline alternative that I haven't listed
below, please do contact me!
If you would like to rant at me about my rant, please note that my feelings
on RyanAir and this page is based on THREE issues:
Their bad record (3/4 failures) for me personally
The way they handled it
The way they handle other people
If you want to tell me that RyanAir has been great for you, then I don't
want to hear it. Perhaps you've flown RyanAir dozens of times with no
problem. Lucky you.
If you want to tell me about other airlines or companies that suck, then I
don't want to hear about it. Write your own webpage.
If you want to tell me that I'm expecting too much for a cheap fare, then I
don't want to hear about it. Please see the top of this page that states
"there is a catch" and also "more than the FAA would allow." Consider this
page a warning for us Yanks who are otherwise accustomed to the protections
that the FAA affords us.
If you want to tell me that I am somehow "wrong" - I probably don't want to
hear it. This page is merely a listing of my personal experiences. Unless
you were there, I'm not sure how you would be able to tell me that I am
wrong. If you think I'm whining about nothing, then don't worry about it,
because clearly my page won't effect anyone if you are correct.
But if you still have something to say:
Contact Dave
Alternative Cheap Airlines
Here are some alternative airlines to check that don't show up on the normal
USA search sites such as orbitz/sidestep. If you have any additions for this
list, please contact me. I often fly to/from Stockholm and Barcelona with my
cat, so the notes in this list reflect that.
Note that many of the cheap European airlines are now playing an overweight
baggage game where they charge astronomical prices per kilo over 15/20
kilograms, make sure to read the fine print. TODAY had an article talking
about baggage fees on easyJet, RyanAir and British Airways.
--------------------------------------------------------------------------------
whichbudget.com WhichBudget is great! Pick a start and/or finish, and it
lists cheap airlines that'll get you there.
flycheapo.com More budget airlines
skyscanner.net More budget airlines
List of low cost airlines Courtesy Wikipedia
--------------------------------------------------------------------------------
cheapflights.co.uk Worldwide from the UK
DialAFlight +44/0 870.333.4488 Worldwide from the UK, and you can call
them.
RyanAir RYANAIR IS EVIL
easyjet +44/0 870 6 000 000 EasyJet rocks!
finnair US: +1.800.950.4768
SWE: +46 5635.41780 Pets allowed!
SAS Scandinavian US: +1.800.221.2350
SWE: +0770-727-727 Pets allowed!
Fly BMI +44 (0)1332.854854 Cheap flights from SF->Manchester?
BMI Baby +44 (0)1332.854854? Smaller BMI flights
Europe By Air +1.888.321.4737 $99 one way open Europe flights, valid 120
days Main hubs: Brussels, Frankfurt, Berlin, Munich, London
Virgin Express Barcelona->Stockholm. Pets allowed.
GermanWings Pets allowed <8kg for 25Eu?
Rumbo Flights Cheap flights from Spain. No english on site?
British Airways Barcelona->Stockholm
Fly Niki Zurich -> Stockholm
FlyNordic Barcelona->Stockholm, pets okay.
FlyBe Southhampton, UK flights
icelandair +1-800-223-5500 SFO->Reykjavik cheap
Vueling +34 902 33 39 33 Spain, Amsterdam, Portugal, France, Italy
Fly Monarch Spain<->UK
Transavia +3120 4060406 Main hubs in Amsterdam and Paris-Orly
Norwegian Air +44 2080997254 Norway to most of Europe
--------------------------------------------------------------------------------
ATUC (Air Transport Users Committee Part of the CAA (the European FAA)
RyanAirCampaign Anti-RyanAir organization
Crynair RyanAir's most direct competition
"They pay money, they buy a ticket, and then RyanAir doesn't care. If you
piss them off, there are plenty more that will take their place."
- RyanAir Pilot