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iTunes Error

Discussion in 'Windows 7' started by Pastor Dave, Jan 30, 2010.

  1. Pastor Dave

    Pastor Dave Flightless Bird

    Hi,

    I am getting the error listed on this page
    (I do not use Kapersky, but I do have
    JV16 PowerTools 2009 installed).

    http://forum.kaspersky.com/lofiversion/index.php/t113455.html

    It begins on that page, with the message
    by "ceb83" and then if you scroll down
    more, you'll see what was posted as a fix.

    I did exactly what the steps say and it
    did not work. Does anyone have any
    ideas I can try, please? I cannot take
    ownership of these keys, to get it
    working again and I cannot uninstall it,
    because of the same error.


    Thanks!

    --

    Pastor Dave

    The following is part of my auto-rotating
    sig file and not part of the message body.

    "Thousands and tens of thousands of persons have gone
    through [the evidence for the resurrection] piece by
    piece, as carefully as every judge summing up on a
    most important cause. I have myself done it many times
    over, not to persuade others but to satisfy myself.
    I have been used for many years to study the histories
    of other times, and to examine and weigh the evidence
    of those who have written about them, and I know of
    no one fact in the history of mankind which is proved
    by better and fuller evidence of every sort, to the
    understanding of a fair inquirer, than the great sign
    which God hath given us that Christ died and rose again
    from the dead." - Thomas Arnold, cited in Wilbur Smith's
    Therefore Stand, p425-26
     
  2. Dave-UK

    Dave-UK Flightless Bird

    "Pastor Dave" <newsgroup-mail @ tampabay.rr.com> wrote in message
    news:ani8m5tv7lkq2t1sfdk58d5f22afhrdtki@4ax.com...
    > Hi,
    >
    > I am getting the error listed on this page
    > (I do not use Kapersky, but I do have
    > JV16 PowerTools 2009 installed).
    >
    > http://forum.kaspersky.com/lofiversion/index.php/t113455.html
    >
    > It begins on that page, with the message
    > by "ceb83" and then if you scroll down
    > more, you'll see what was posted as a fix.
    >
    > I did exactly what the steps say and it
    > did not work. Does anyone have any
    > ideas I can try, please? I cannot take
    > ownership of these keys, to get it
    > working again and I cannot uninstall it,
    > because of the same error.
    >
    >
    > Thanks!
    >
    > --
    >
    > Pastor Dave
    >


    Why can't you take ownership of the key ?
    Who is the current owner of the key ?
     
  3. Pastor Dave

    Pastor Dave Flightless Bird

    On Sat, 30 Jan 2010 15:56:06 -0000, "Dave-UK" <Here@Home.com>
    spake thusly:


    > "Pastor Dave" wrote:
    >
    >> I am getting the error listed on this page
    >> (I do not use Kapersky, but I do have
    >> JV16 PowerTools 2009 installed).
    >>
    >> http://forum.kaspersky.com/lofiversion/index.php/t113455.html
    >>
    >> It begins on that page, with the message
    >> by "ceb83" and then if you scroll down
    >> more, you'll see what was posted as a fix.
    >>
    >> I did exactly what the steps say and it
    >> did not work. Does anyone have any
    >> ideas I can try, please? I cannot take
    >> ownership of these keys, to get it
    >> working again and I cannot uninstall it,
    >> because of the same error.

    >
    > Why can't you take ownership of the key?


    I have no idea.


    > Who is the current owner of the key ?


    It doesn't tell you. It just says that you don't have
    permission to access the key.

    I have since booted into Safe Mode and it *claimed* it
    let me take ownership. But when I went to uninstall iTunes,
    it still gave me the same message about the same key.

    As the link above shows, the error message is:

    "Could not open key:
    HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
    Verify that you have sufficient access to that key, or contact
    your support personnel"

    The other weird thing is that it says the key is:
    HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE

    But when you look in the registry, there is no "USER32",
    just "USER".

    The key it describes (if you ignore the "32") is found
    where it says it is though.

    --

    Pastor Dave

    The following is part of my auto-rotating
    sig file and not part of the message body.

    "If you don't accept responsibility for your own actions,
    then you are forever chained to a position of defense."
    -Holly Lisle
     
  4. Fred

    Fred Flightless Bird

    "Pastor Dave" <newsgroup-mail @ tampabay.rr.com> wrote in message
    news:jmc9m5lkigemg0r0seergdj78df05iegol@4ax.com...
    > On Sat, 30 Jan 2010 15:56:06 -0000, "Dave-UK" <Here@Home.com>
    > spake thusly:
    >
    >
    >> "Pastor Dave" wrote:
    >>
    >>> I am getting the error listed on this page
    >>> (I do not use Kapersky, but I do have
    >>> JV16 PowerTools 2009 installed).
    >>>
    >>> http://forum.kaspersky.com/lofiversion/index.php/t113455.html
    >>>
    >>> It begins on that page, with the message
    >>> by "ceb83" and then if you scroll down
    >>> more, you'll see what was posted as a fix.
    >>>
    >>> I did exactly what the steps say and it
    >>> did not work. Does anyone have any
    >>> ideas I can try, please? I cannot take
    >>> ownership of these keys, to get it
    >>> working again and I cannot uninstall it,
    >>> because of the same error.

    >>
    >> Why can't you take ownership of the key?

    >
    > I have no idea.
    >
    >
    >> Who is the current owner of the key ?

    >
    > It doesn't tell you. It just says that you don't have
    > permission to access the key.
    >
    > I have since booted into Safe Mode and it *claimed* it
    > let me take ownership. But when I went to uninstall iTunes,
    > it still gave me the same message about the same key.
    >
    > As the link above shows, the error message is:
    >
    > "Could not open key:
    > HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
    > Verify that you have sufficient access to that key, or contact
    > your support personnel"
    >
    > The other weird thing is that it says the key is:
    > HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE
    >
    > But when you look in the registry, there is no "USER32",
    > just "USER".
    >
    > The key it describes (if you ignore the "32") is found
    > where it says it is though.
    >
    > --
    >
    > Pastor Dave
    >
    > The following is part of my auto-rotating
    > sig file and not part of the message body.
    >
    > "If you don't accept responsibility for your own actions,
    > then you are forever chained to a position of defense."
    > -Holly Lisle


    Do you think JV16 Powertools has corrupted your registry? Perhaps you could
    try restoring your registry if you have system restore turned on.
    Click start and type systempropertiesprotection in the search box.
    Select the program and run it.
    Choose system protection - system restore
    Tick the show more restore points and select a point from when things were
    working correctly.
     
  5. Dave-UK

    Dave-UK Flightless Bird

    "Pastor Dave" <newsgroup-mail @ tampabay.rr.com> wrote in message
    news:jmc9m5lkigemg0r0seergdj78df05iegol@4ax.com...
    > On Sat, 30 Jan 2010 15:56:06 -0000, "Dave-UK" <Here@Home.com>
    > spake thusly:
    >
    >
    >> "Pastor Dave" wrote:
    >>
    >>> I am getting the error listed on this page
    >>> (I do not use Kapersky, but I do have
    >>> JV16 PowerTools 2009 installed).
    >>>
    >>> http://forum.kaspersky.com/lofiversion/index.php/t113455.html
    >>>
    >>> It begins on that page, with the message
    >>> by "ceb83" and then if you scroll down
    >>> more, you'll see what was posted as a fix.
    >>>
    >>> I did exactly what the steps say and it
    >>> did not work. Does anyone have any
    >>> ideas I can try, please? I cannot take
    >>> ownership of these keys, to get it
    >>> working again and I cannot uninstall it,
    >>> because of the same error.

    >>
    >> Why can't you take ownership of the key?

    >
    > I have no idea.
    >
    >
    >> Who is the current owner of the key ?

    >
    > It doesn't tell you. It just says that you don't have
    > permission to access the key.
    >
    > I have since booted into Safe Mode and it *claimed* it
    > let me take ownership. But when I went to uninstall iTunes,
    > it still gave me the same message about the same key.
    >
    > As the link above shows, the error message is:
    >
    > "Could not open key:
    > HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
    > Verify that you have sufficient access to that key, or contact
    > your support personnel"
    >
    > The other weird thing is that it says the key is:
    > HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE
    >
    > But when you look in the registry, there is no "USER32",
    > just "USER".
    >
    > The key it describes (if you ignore the "32") is found
    > where it says it is though.
    >
    > --
    >
    > Pastor Dave
    >


    The User32 key is probably a Vista thing.
    Start Regedit with Admin privileges, right-click the key and select 'Permissions'.
    Click on the 'Advanced' button and then the 'Owner' tab.
    The current owner will be listed in the box.

    If it isn't you or Administrators:
    Under 'Change owner to:' select your account name and select the box ' Replace
    Owner on subcontainers and objects'.
    If your name is not listed then select 'Administrators'.
    Click 'Apply', 'OK'.

    Select 'Permissions' and select your name (or Administrators).
    If you don't have full control select 'Edit' and give yourself full control.
    Ok out.

    ..
     
  6. Pastor Dave

    Pastor Dave Flightless Bird

    On Sun, 31 Jan 2010 09:38:14 -0000, "Dave-UK" <Here@Home.com>
    spake thusly:


    >"Pastor Dave" <newsgroup-mail @ tampabay.rr.com> wrote in message
    >news:jmc9m5lkigemg0r0seergdj78df05iegol@4ax.com...
    >> On Sat, 30 Jan 2010 15:56:06 -0000, "Dave-UK" <Here@Home.com>
    >> spake thusly:
    >>
    >>
    >>> "Pastor Dave" wrote:
    >>>
    >>>> I am getting the error listed on this page
    >>>> (I do not use Kapersky, but I do have
    >>>> JV16 PowerTools 2009 installed).
    >>>>
    >>>> http://forum.kaspersky.com/lofiversion/index.php/t113455.html
    >>>>
    >>>> It begins on that page, with the message
    >>>> by "ceb83" and then if you scroll down
    >>>> more, you'll see what was posted as a fix.
    >>>>
    >>>> I did exactly what the steps say and it
    >>>> did not work. Does anyone have any
    >>>> ideas I can try, please? I cannot take
    >>>> ownership of these keys, to get it
    >>>> working again and I cannot uninstall it,
    >>>> because of the same error.
    >>>
    >>> Why can't you take ownership of the key?

    >>
    >> I have no idea.
    >>
    >>
    >>> Who is the current owner of the key ?

    >>
    >> It doesn't tell you. It just says that you don't have
    >> permission to access the key.
    >>
    >> I have since booted into Safe Mode and it *claimed* it
    >> let me take ownership. But when I went to uninstall iTunes,
    >> it still gave me the same message about the same key.
    >>
    >> As the link above shows, the error message is:
    >>
    >> "Could not open key:
    >> HKEY_CURRENT_USER32\AppEvents\EventLabels\iTunes_Complete.
    >> Verify that you have sufficient access to that key, or contact
    >> your support personnel"
    >>
    >> The other weird thing is that it says the key is:
    >> HKEY_CURRENT_USER32\APPEVENTS\EVENTLABELS\ITUNES_COMPLETE
    >>
    >> But when you look in the registry, there is no "USER32",
    >> just "USER".
    >>
    >> The key it describes (if you ignore the "32") is found
    >> where it says it is though.

    >
    >The User32 key is probably a Vista thing.
    >Start Regedit with Admin privileges, right-click the key and select 'Permissions'.
    >Click on the 'Advanced' button and then the 'Owner' tab.
    >The current owner will be listed in the box.
    >
    >If it isn't you or Administrators:
    >Under 'Change owner to:' select your account name and select the box ' Replace
    >Owner on subcontainers and objects'.
    >If your name is not listed then select 'Administrators'.
    >Click 'Apply', 'OK'.
    >
    >Select 'Permissions' and select your name (or Administrators).
    >If you don't have full control select 'Edit' and give yourself full control.
    >Ok out.


    Thank you for taking the time to respond.

    When I booted into Safe Mode, I was able
    to do this, but I still get the same message.
    And there is another key right below it
    (iTunes_PageLoadComplete) that won't
    let me access it at all.

    Very frustrating, huh? :)

    Btw, just out of curiosity, when you open
    HKEY_CURRENT_USER, do you have another
    key branching off from that open branch
    (a ways down) also called HKEY_CURRENT USER?

    --

    Pastor Dave

    The following is part of my auto-rotating
    sig file and not part of the message body.

    "If you always do what you've always done,
    then you'll always get what you always got."
    - Tony Dinozzo - NCIS (Twisted Sister episode)
     
  7. Dave-UK

    Dave-UK Flightless Bird

    "Pastor Dave" <newsgroup-mail @ tampabay.rr.com> wrote in message "Pastor Dave" wrote:

    >>
    >>The User32 key is probably a Vista thing.
    >>Start Regedit with Admin privileges, right-click the key and select 'Permissions'.
    >>Click on the 'Advanced' button and then the 'Owner' tab.
    >>The current owner will be listed in the box.
    >>
    >>If it isn't you or Administrators:
    >>Under 'Change owner to:' select your account name and select the box ' Replace
    >>Owner on subcontainers and objects'.
    >>If your name is not listed then select 'Administrators'.
    >>Click 'Apply', 'OK'.
    >>
    >>Select 'Permissions' and select your name (or Administrators).
    >>If you don't have full control select 'Edit' and give yourself full control.
    >>Ok out.

    >
    > Thank you for taking the time to respond.
    >
    > When I booted into Safe Mode, I was able
    > to do this, but I still get the same message.
    > And there is another key right below it
    > (iTunes_PageLoadComplete) that won't
    > let me access it at all.
    >
    > Very frustrating, huh? :)
    >
    > Btw, just out of curiosity, when you open
    > HKEY_CURRENT_USER, do you have another
    > key branching off from that open branch
    > (a ways down) also called HKEY_CURRENT USER?
    >
    > Pastor Dave
    >



    I don't have any iTunes/Apple stuff on my machine so I'm not familiar with their keys.
    I have only one HKEY_CURRENT_USER, I don't know why you have two.
    Also try removing JV16 PowerTools 2009.
    I assume you have Googled this problem, here are a few hits if you haven't:
    (Installing)
    http://support.apple.com/kb/HT1926
    http://support.apple.com/kb/TS1462
    (Removing)
    http://support.apple.com/kb/HT1923
    http://windows7forums.com/windows-7.../23781-need-uninstall-itunes-windows-7-a.html
    http://www.bleepingcomputer.com/forums/lofiversion/index.php/t70035.html
    http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces-of-itunes.html
     
  8. Pastor Dave

    Pastor Dave Flightless Bird

    On Mon, 1 Feb 2010 14:39:51 -0000, "Dave-UK" <Here@Home.com>
    spake thusly:


    >I don't have any iTunes/Apple stuff on my machine so I'm not familiar with their keys.


    Unfortunately, just to watch QuickTime trailers and even though
    it isn't necessary to do it, about a third of the movie trailers
    won't play if you don't have iTunes installed. You can't put
    just QuickTime on there, even though that's all they need
    to play. Thanks Apple!

    In case you're not aware of it, you can see coming movies
    even before they have ads on TV at:

    http://www.apple.com/trailers/


    >I have only one HKEY_CURRENT_USER, I don't know why you have two.
    >Also try removing JV16 PowerTools 2009.
    >I assume you have Googled this problem, here are a few hits if you haven't:
    >(Installing)
    >http://support.apple.com/kb/HT1926
    >http://support.apple.com/kb/TS1462
    >(Removing)
    > http://support.apple.com/kb/HT1923
    >http://windows7forums.com/windows-7.../23781-need-uninstall-itunes-windows-7-a.html
    >http://www.bleepingcomputer.com/forums/lofiversion/index.php/t70035.html
    >http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces-of-itunes.html


    Yes, I am aware of this stuff, but none of it solves the problem.

    Thank you for trying though. It is very much appreciated! :)

    I did finally solve it, but it took a lot of work and three boots
    per key, to get ownership. Too long to type and remember
    it all. :) But anyway, even after uninstall and reinstall, it
    still acted up and wouldn't finish configuring. Had to go
    back and perform the same steps with taking ownership
    of the keys. It takes three whacks at each! Ugh! :)

    I know that doesn't sound logical, but I have been a tech
    (an actual one) for about 30 years and so trust me, it's true.

    Anyway, thanks again! :)

    --

    Pastor Dave

    The following is part of my auto-rotating
    sig file and not part of the message body.

    "Don't pray for rain and then complain about the mud."
    - Suite Caroline
     
  9. Char Jackson

    Char Jackson Flightless Bird

    On Tue, 02 Feb 2010 03:46:05 -0500, Pastor Dave <newsgroup-mail @
    tampabay.rr.com> wrote:

    >In case you're not aware of it, you can see coming movies
    >even before they have ads on TV at:
    >
    >http://www.apple.com/trailers/


    Unless something has changed recently, those are just trailers. There
    are no movies at that link.
     
  10. Pastor Dave

    Pastor Dave Flightless Bird

    On Tue, 02 Feb 2010 12:43:54 -0600, Char Jackson
    <none@none.invalid> spake thusly:


    > Pastor Dave wrote:
    >
    >> In case you're not aware of it, you can see
    >> coming movies even before they have ads
    >> on TV at:
    >>
    >> http://www.apple.com/trailers/

    >
    > Unless something has changed recently,
    > those are just trailers. There are no movies
    > at that link.


    I'm sorry. I thought I was clear when I start out
    the discussion with:

    "Unfortunately, just to watch QuickTime trailers..."

    That is what I meant when I pointed people to:

    http://www.apple.com/trailers/

    Apparently I was not clear. Thanks for pointing
    that out and clarifying it for others who read it. :)

    --

    Pastor Dave

    The following is part of my auto-rotating
    sig file and not part of the message body.

    By allowing science to say that it has completely
    drawn a line around what thngs are and to say we
    know what things are, it's in this box, that's it,
    we've limited ourselves. That's losing, not gaining
    and to say that the scientific method is the only
    method of perception is in and of itself unscientific.
    Science must acknowledge that there are many different
    ways of perceiving things. Scientists in some branches
    are bringing things back and saying "Okay, we didn't
    have the whole picture.
     

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