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is this covered on warranty?

N

not_a_commie

Flightless Bird
My child picked up the front of my laptop and let it slam onto the
table from about four inches up. I don't know if the computer was on
or not at the time. Now I've got major read problems and SMART
warnings all over the place. It tells me there are hundreds of bad
sectors. (It's handy that my Dell Studio has the hard drive right on
the front side.) My hard drive is only a month old -- two years newer
than the laptop. Is it fair to RMA that to Western Digital for a new
one? Are the drives supposed to survive a four-inch fall?
 
M

mike

Flightless Bird
not_a_commie wrote:
> My child picked up the front of my laptop and let it slam onto the
> table from about four inches up. I don't know if the computer was on
> or not at the time. Now I've got major read problems and SMART
> warnings all over the place. It tells me there are hundreds of bad
> sectors. (It's handy that my Dell Studio has the hard drive right on
> the front side.) My hard drive is only a month old -- two years newer
> than the laptop. Is it fair to RMA that to Western Digital for a new
> one? Are the drives supposed to survive a four-inch fall?


Sounds like you're asking us to tell you it's OK to do something
you already know is morally wrong.
 
J

John Doue

Flightless Bird
On 5/26/2010 8:22 AM, mike wrote:
> not_a_commie wrote:
>> My child picked up the front of my laptop and let it slam onto the
>> table from about four inches up. I don't know if the computer was on
>> or not at the time. Now I've got major read problems and SMART
>> warnings all over the place. It tells me there are hundreds of bad
>> sectors. (It's handy that my Dell Studio has the hard drive right on
>> the front side.) My hard drive is only a month old -- two years newer
>> than the laptop. Is it fair to RMA that to Western Digital for a new
>> one? Are the drives supposed to survive a four-inch fall?

>
> Sounds like you're asking us to tell you it's OK to do something
> you already know is morally wrong.


What would be fair to do is, call the manufacturer and be candid: some
companies are more sympathetic than others and it will only have cost
you a phone call if the rep just says, sorry, nice try ...

--
John Doue
 
J

John

Flightless Bird
not_a_commie wrote:
> My child picked up the front of my laptop and let it slam onto the
> table from about four inches up. I don't know if the computer was on
> or not at the time. Now I've got major read problems and SMART
> warnings all over the place. It tells me there are hundreds of bad
> sectors. (It's handy that my Dell Studio has the hard drive right on
> the front side.) My hard drive is only a month old -- two years newer
> than the laptop. Is it fair to RMA that to Western Digital for a new
> one? Are the drives supposed to survive a four-inch fall?


You're an adult and you (should) know right from wrong. You _know_ that it
is not a warranty issue, don't you?
 
B

Bruce--M

Flightless Bird
Maybe it just came a bit loose?
Take the battery out & then the cover off the HD compartment.
See if it works OK once you remove it & then re-insert it.
I'd be VERY surprised if a 4" fall would do anything to it at all.
Mind you my experience with WD drives is not that good at all.
Check out the new prices on Ebay? Half the price of Seagate..... & check out
who gives the best warranty too....



"John" <none@wanted.com> wrote in message
news:86a2jkFc0mU1@mid.individual.net...
> not_a_commie wrote:
>> My child picked up the front of my laptop and let it slam onto the
>> table from about four inches up. I don't know if the computer was on
>> or not at the time. Now I've got major read problems and SMART
>> warnings all over the place. It tells me there are hundreds of bad
>> sectors. (It's handy that my Dell Studio has the hard drive right on
>> the front side.) My hard drive is only a month old -- two years newer
>> than the laptop. Is it fair to RMA that to Western Digital for a new
>> one? Are the drives supposed to survive a four-inch fall?

>
> You're an adult and you (should) know right from wrong. You _know_ that it
> is not a warranty issue, don't you?
>
 
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