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Installatoin failure - after uninstalling Business Contact Manager

Discussion in 'Microsoft Office' started by joe, Mar 21, 2010.

  1. joe

    joe Flightless Bird

    I uninstalled Business Contact Manager. I want to reinstall it to give it a
    try. However, when I go to run setup either direct from the CD or from
    Install/Uninstall program I get the following error. I retrieved the error
    from the error that is sent to microsoft. As a side I get an error everytime
    I open Outlook. I would like to fix this problem also.

    Loading package metadata: C:/Program Files\Common Files\Microsoft
    Shared\OFFICE12\Office Setup
    Controller\Access.en-us\..\Access.en-us\AccessMUI.xml
    Loading package metadata: C:/Program Files\Common Files\Microsoft
    Shared\OFFICE12\Office Setup Controller\Access.en-us\AccessMUISet.xml
    Loading package metadata: C:/Program Files\Common Files\Microsoft
    Shared\OFFICE12\Office Setup Controller\PROR\ProrWW.xml
    Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only
    valid for products that are currently installed.

    Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only
    valid for products that are currently installed.

    Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only
    valid for products that are currently installed.

    Catalyst execution finished: 03/21/2010 11:46:51. Return code: 30088.
    Exception caught: UnexpectedError.
    PERF: TickCount=5899140 Name=RunSetup Description=End function

    When I open Outlook I get the following error:
    "Business Contact Manager for Outlook could not connect to the shared
    database. Do you want to work offline?"

    Should remove and reinstall Office? I am concerned that it will not
    reinstall since, I purchased the upgrade.

    Thank you for your help.
     
  2. DL

    DL Flightless Bird

    BCM is on the second disk of the Office 2007 disk set, it is not installed
    by default
    Run Office diagnostics on your currently installed version of Office

    You need the qualifying product in order to install Office 2007 from scratch

    "joe" <joe@discussions.microsoft.com> wrote in message
    news:834D547D-C532-45B4-AD7A-3FEFAD799A3A@microsoft.com...
    > I uninstalled Business Contact Manager. I want to reinstall it to give it
    > a
    > try. However, when I go to run setup either direct from the CD or from
    > Install/Uninstall program I get the following error. I retrieved the
    > error
    > from the error that is sent to microsoft. As a side I get an error
    > everytime
    > I open Outlook. I would like to fix this problem also.
    >
    > Loading package metadata: C:/Program Files\Common Files\Microsoft
    > Shared\OFFICE12\Office Setup
    > Controller\Access.en-us\..\Access.en-us\AccessMUI.xml
    > Loading package metadata: C:/Program Files\Common Files\Microsoft
    > Shared\OFFICE12\Office Setup Controller\Access.en-us\AccessMUISet.xml
    > Loading package metadata: C:/Program Files\Common Files\Microsoft
    > Shared\OFFICE12\Office Setup Controller\PROR\ProrWW.xml
    > Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only
    > valid for products that are currently installed.
    >
    > Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only
    > valid for products that are currently installed.
    >
    > Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only
    > valid for products that are currently installed.
    >
    > Catalyst execution finished: 03/21/2010 11:46:51. Return code: 30088.
    > Exception caught: UnexpectedError.
    > PERF: TickCount=5899140 Name=RunSetup Description=End function
    >
    > When I open Outlook I get the following error:
    > "Business Contact Manager for Outlook could not connect to the shared
    > database. Do you want to work offline?"
    >
    > Should remove and reinstall Office? I am concerned that it will not
    > reinstall since, I purchased the upgrade.
    >
    > Thank you for your help.
     

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