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Installation of IE8 on XP with SP2 hangs

Discussion in 'Internet Explorer' started by Wolfgang Holesch, May 18, 2010.

  1. Wolfgang Holesch

    Wolfgang Holesch Flightless Bird

    The installion of IE8 hangs during command mrt.exe Version (3.7.3702.0 - May
    2010) in Phase 5 of the installation.

    When I start the Malicious Software Removal Tool manually, the scan hangs
    scanning an unsuspicious application (stickies.exe). After deleting the
    application the next scan hangs at %windir%\system32\shell32.dll.

    I did an offline anti-virus check wih BitDefender and Kapersky software,
    booting from a special CD-Rom with no malware found. We are using McAfee
    Enterprise Verion 8.5i for online anti-virus security.

    I really appreicate any help on our issue
    Wolfgang
     
  2. Dan

    Dan Flightless Bird

    "Wolfgang Holesch" <TNMMNBBQKQZM@spammotel.com> wrote in message
    news:BF9D4852-E20C-43F2-928B-93E3078F213D@microsoft.com...
    > The installion of IE8 hangs during command mrt.exe Version (3.7.3702.0 -
    > May
    > 2010) in Phase 5 of the installation.
    >
    > When I start the Malicious Software Removal Tool manually, the scan hangs
    > scanning an unsuspicious application (stickies.exe). After deleting the
    > application the next scan hangs at %windir%\system32\shell32.dll.
    >
    > I did an offline anti-virus check wih BitDefender and Kapersky software,
    > booting from a special CD-Rom with no malware found. We are using McAfee
    > Enterprise Verion 8.5i for online anti-virus security.
    >
    > I really appreicate any help on our issue
    > Wolfgang


    AV apps rarely will scan for malware/adware. I would suggest you scan with
    Malwarebytes Anti-Malware and see what that picks up.

    Also try running the MSRT with your PC disconnected from the internet and
    your AV software disabled - there may be a conflict, especially if you are
    running McAfee products or more than one AV product at the same time.

    --
    Dan
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Why isn't SP3 installed yet? That should be your first priority.

    Support for WinXP (x86) SP2 ends on 13 July 2010. After that date, computers
    running WinXP (x86) SP2 "will no longer receive software updates from
    Windows Update" (i.e., Automatic Updates will not work and Windows Update
    website will not be accessible) until SP3 has been manually installed.

    • What does it mean if my version of Windows is no longer supported?
    http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean


    Wolfgang Holesch wrote:
    > The installion of IE8 hangs during command mrt.exe Version (3.7.3702.0 -
    > May
    > 2010) in Phase 5 of the installation.
    >
    > When I start the Malicious Software Removal Tool manually, the scan hangs
    > scanning an unsuspicious application (stickies.exe). After deleting the
    > application the next scan hangs at %windir%\system32\shell32.dll.
    >
    > I did an offline anti-virus check wih BitDefender and Kapersky software,
    > booting from a special CD-Rom with no malware found. We are using McAfee
    > Enterprise Verion 8.5i for online anti-virus security.
    >
    > I really appreicate any help on our issue
    > Wolfgang
     
  4. Rob

    Rob Flightless Bird

    PA Bear [MS MVP] <PABearMVP@gmail.com> wrote:
    > Why isn't SP3 installed yet? That should be your first priority.
    >
    > Support for WinXP (x86) SP2 ends on 13 July 2010. After that date, computers
    > running WinXP (x86) SP2 "will no longer receive software updates from
    > Windows Update" (i.e., Automatic Updates will not work and Windows Update
    > website will not be accessible) until SP3 has been manually installed.


    Why is SP3 not an Automatic Update?
     
  5. Tom Willett

    Tom Willett Flightless Bird

    ":
    : Why is SP3 not an Automatic Update?

    It is, but someone has blocked it. And, after that date, it won't be
    automatic.
     
  6. Rob

    Rob Flightless Bird

    Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    >
    > ":
    > : Why is SP3 not an Automatic Update?
    >
    > It is, but someone has blocked it. And, after that date, it won't be
    > automatic.


    I think it isn't automatic at all.
    We have a "webcafe" network at work where all systems are set to
    "install updates automatically" and the users normally work as normal
    users. SP3 is not installed in that case. When an administrator logs
    in on the workstations, SP3 is offered and has to be agreed, only then it
    will be installed.
    Same for IE7 and IE8.
     
  7. Tom Willett

    Tom Willett Flightless Bird

    It will offer it on automatic updates, and yes, it must be agreed to.

    "Rob" <nomail@example.com> wrote in message
    news:slrnhv5ng0.i8v.nomail@xs8.xs4all.nl...
    : Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    : >
    : > ":
    : > : Why is SP3 not an Automatic Update?
    : >
    : > It is, but someone has blocked it. And, after that date, it won't be
    : > automatic.
    :
    : I think it isn't automatic at all.
    : We have a "webcafe" network at work where all systems are set to
    : "install updates automatically" and the users normally work as normal
    : users. SP3 is not installed in that case. When an administrator logs
    : in on the workstations, SP3 is offered and has to be agreed, only then it
    : will be installed.
    : Same for IE7 and IE8.
     
  8. Rob

    Rob Flightless Bird

    Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    > It will offer it on automatic updates, and yes, it must be agreed to.
    >
    > "Rob" <nomail@example.com> wrote in message
    > news:slrnhv5ng0.i8v.nomail@xs8.xs4all.nl...
    > : Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    > : >
    > : > ":
    > : > : Why is SP3 not an Automatic Update?
    > : >
    > : > It is, but someone has blocked it. And, after that date, it won't be
    > : > automatic.
    > :
    > : I think it isn't automatic at all.
    > : We have a "webcafe" network at work where all systems are set to
    > : "install updates automatically" and the users normally work as normal
    > : users. SP3 is not installed in that case. When an administrator logs
    > : in on the workstations, SP3 is offered and has to be agreed, only then it
    > : will be installed.
    > : Same for IE7 and IE8.


    The network I describe has been set to silently install updates (using
    group policy) and in that case the updates that require an "agree" will
    not even be offered. Very inconvenient that you cannot configure that
    you want to install all important updates, also the ones that require
    an "agree".
     
  9. Jeff Strickland

    Jeff Strickland Flightless Bird

    "Rob" <nomail@example.com> wrote in message
    news:slrnhv5ng0.i8v.nomail@xs8.xs4all.nl...
    > Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    >>
    >> ":
    >> : Why is SP3 not an Automatic Update?
    >>
    >> It is, but someone has blocked it. And, after that date, it won't be
    >> automatic.

    >
    > I think it isn't automatic at all.


    SP3 is an Automatic Update. It needs to be installed before IE8, and IE8
    comes as part of the update to SP3.

    SP3 needs an acceptance, as you have noticed.
     
  10. Rob

    Rob Flightless Bird

    Jeff Strickland <crwlrjeff@yahoo.com> wrote:
    >
    > "Rob" <nomail@example.com> wrote in message
    > news:slrnhv5ng0.i8v.nomail@xs8.xs4all.nl...
    >> Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    >>>
    >>> ":
    >>> : Why is SP3 not an Automatic Update?
    >>>
    >>> It is, but someone has blocked it. And, after that date, it won't be
    >>> automatic.

    >>
    >> I think it isn't automatic at all.

    >
    > SP3 is an Automatic Update. It needs to be installed before IE8, and IE8
    > comes as part of the update to SP3.
    >
    > SP3 needs an acceptance, as you have noticed.


    I call something automatic when it happens without user action.
     
  11. Jeff Strickland

    Jeff Strickland Flightless Bird

    "Rob" <nomail@example.com> wrote in message
    news:slrnhv86mk.aid.nomail@xs8.xs4all.nl...
    > Jeff Strickland <crwlrjeff@yahoo.com> wrote:
    >>
    >> "Rob" <nomail@example.com> wrote in message
    >> news:slrnhv5ng0.i8v.nomail@xs8.xs4all.nl...
    >>> Tom Willett <tom@youreadaisyifyoudo.com> wrote:
    >>>>
    >>>> ":
    >>>> : Why is SP3 not an Automatic Update?
    >>>>
    >>>> It is, but someone has blocked it. And, after that date, it won't be
    >>>> automatic.
    >>>
    >>> I think it isn't automatic at all.

    >>
    >> SP3 is an Automatic Update. It needs to be installed before IE8, and IE8
    >> comes as part of the update to SP3.
    >>
    >> SP3 needs an acceptance, as you have noticed.

    >
    > I call something automatic when it happens without user action.


    Automatic is in the eye of the beholder.

    I don't know your network configuration, but if you have users that are not
    defined as Administrator, and there is an Administrator of the network, then
    I see no conflict that the Administrator has to initiate or accept the terms
    of an automatic update before it can proceed.

    It appears to me that you have established rights that the users possess,
    and adding updates isn't among them.

    I have updated dozens of machines, and SP3 always comes after I accept the
    terms of the license agreement. You're not suggesting that because the
    license agreement requires acceptance then the update is not "automatic,"
    are you?
     
  12. Rob

    Rob Flightless Bird

    Jeff Strickland <crwlrjeff@yahoo.com> wrote:
    > Automatic is in the eye of the beholder.
    >
    > I don't know your network configuration, but if you have users that are not
    > defined as Administrator, and there is an Administrator of the network, then
    > I see no conflict that the Administrator has to initiate or accept the terms
    > of an automatic update before it can proceed.
    >
    > It appears to me that you have established rights that the users possess,
    > and adding updates isn't among them.


    OF COURSE the users are not Administrators. I would never setup a
    network or even a single-user Windows machine that way.
    99% of the trouble with viruses and trojans is caused by the fact that
    so many Windows users regularly surf the web when logged in as an
    Administrator. We are not going to add to that.

    The network is configured in such a way that updates are downloaded when
    normal users log in, and when they log off the updates are installed
    before Windows is shut down.
    This works for all important updates but not for SP3.

    Hence my claim that SP3 installation is not automatic.

    > I have updated dozens of machines, and SP3 always comes after I accept the
    > terms of the license agreement. You're not suggesting that because the
    > license agreement requires acceptance then the update is not "automatic,"
    > are you?


    I am.
    We have two different networks.
    One is setup in "standard Microsoft way", with group policy settings.
    The other one I have setup over the years, before there were so many
    standard methods. On this network, updates are installed from a logon
    script.
    On this second network, SP3 is installed completely unattended, without
    any user accepting an agreement. That is no problem because the SP3
    package has flags to force its installation.
    That is what I call automatic.
    On the "standard Microsoft" network this does not seem to be possible.
    An adminstrator has to logon to each workstation and accept the installation
    of SP3 or IE7, IE8 etc.
    Fortunately we have workers that we can instruct do to something like
    that, so that I don't have to waste my valueable time on such a useless
    exercise in time-wasting.
     
  13. Jeff Strickland

    Jeff Strickland Flightless Bird

    "Rob" <nomail@example.com> wrote in message
    news:slrnhv8g4j.biq.nomail@xs8.xs4all.nl...
    > Jeff Strickland <crwlrjeff@yahoo.com> wrote:
    >> Automatic is in the eye of the beholder.
    >>
    >> I don't know your network configuration, but if you have users that are
    >> not
    >> defined as Administrator, and there is an Administrator of the network,
    >> then
    >> I see no conflict that the Administrator has to initiate or accept the
    >> terms
    >> of an automatic update before it can proceed.
    >>
    >> It appears to me that you have established rights that the users possess,
    >> and adding updates isn't among them.

    >
    > OF COURSE the users are not Administrators. I would never setup a
    > network or even a single-user Windows machine that way.
    > 99% of the trouble with viruses and trojans is caused by the fact that
    > so many Windows users regularly surf the web when logged in as an
    > Administrator. We are not going to add to that.
    >
    > The network is configured in such a way that updates are downloaded when
    > normal users log in, and when they log off the updates are installed
    > before Windows is shut down.
    > This works for all important updates but not for SP3.
    >
    > Hence my claim that SP3 installation is not automatic.
    >


    By DEFINITION users are not permitted to install software, and now you are
    complaining that they are not allowed to alter the Operating System.
    Seriously, this is a silly discussion. You have set up on purpose the very
    conditions you are complaining about.

    If you users were Administrators, then the update would be automatic. End of
    discussion.
     
  14. Rob

    Rob Flightless Bird

    Jeff Strickland <crwlrjeff@yahoo.com> wrote:
    >
    > "Rob" <nomail@example.com> wrote in message
    > news:slrnhv8g4j.biq.nomail@xs8.xs4all.nl...
    >> Jeff Strickland <crwlrjeff@yahoo.com> wrote:
    >>> Automatic is in the eye of the beholder.
    >>>
    >>> I don't know your network configuration, but if you have users that are
    >>> not
    >>> defined as Administrator, and there is an Administrator of the network,
    >>> then
    >>> I see no conflict that the Administrator has to initiate or accept the
    >>> terms
    >>> of an automatic update before it can proceed.
    >>>
    >>> It appears to me that you have established rights that the users possess,
    >>> and adding updates isn't among them.

    >>
    >> OF COURSE the users are not Administrators. I would never setup a
    >> network or even a single-user Windows machine that way.
    >> 99% of the trouble with viruses and trojans is caused by the fact that
    >> so many Windows users regularly surf the web when logged in as an
    >> Administrator. We are not going to add to that.
    >>
    >> The network is configured in such a way that updates are downloaded when
    >> normal users log in, and when they log off the updates are installed
    >> before Windows is shut down.
    >> This works for all important updates but not for SP3.
    >>
    >> Hence my claim that SP3 installation is not automatic.
    >>

    >
    > By DEFINITION users are not permitted to install software, and now you are
    > complaining that they are not allowed to alter the Operating System.
    > Seriously, this is a silly discussion. You have set up on purpose the very
    > conditions you are complaining about.


    You clearly do not understand how it is setup.
    It works perfectly fine for the usual important updates.
    The installation is not done by the user, but by the system itself during
    shutdown, while the user is already logged off.
    And I have not set it up myself, it was done by an external consultant.
    The network that I have set up myself works fine. But it calls the SP3
    ..exe file from a logon script, with the proper flags to force installation.
    This does not seem to be possible from group policy.

    > If you users were Administrators, then the update would be automatic. End of
    > discussion.


    No even when they are Administrator, they have to agree to installation.
    They don't have to do this for other important updates.
     
  15. Wolfgang Holesch

    Wolfgang Holesch Flightless Bird

    Hi Dan,

    I will try again with AV software deactivated, next time when I am at the
    clients site because I have to powerdown the machine when it hangs during
    insatllation.

    I will give further report on the issue.

    "Dan" wrote:

    >
    > "Wolfgang Holesch" <TNMMNBBQKQZM@spammotel.com> wrote in message
    > news:BF9D4852-E20C-43F2-928B-93E3078F213D@microsoft.com...
    > > The installion of IE8 hangs during command mrt.exe Version (3.7.3702.0 -
    > > May
    > > 2010) in Phase 5 of the installation.
    > >
    > > When I start the Malicious Software Removal Tool manually, the scan hangs
    > > scanning an unsuspicious application (stickies.exe). After deleting the
    > > application the next scan hangs at %windir%\system32\shell32.dll.
    > >
    > > I did an offline anti-virus check wih BitDefender and Kapersky software,
    > > booting from a special CD-Rom with no malware found. We are using McAfee
    > > Enterprise Verion 8.5i for online anti-virus security.
    > >
    > > I really appreicate any help on our issue
    > > Wolfgang

    >
    > AV apps rarely will scan for malware/adware. I would suggest you scan with
    > Malwarebytes Anti-Malware and see what that picks up.
    >
    > Also try running the MSRT with your PC disconnected from the internet and
    > your AV software disabled - there may be a conflict, especially if you are
    > running McAfee products or more than one AV product at the same time.
    >
    > --
    > Dan
    >
     
  16. Wolfgang Holesch

    Wolfgang Holesch Flightless Bird

    We did not install SP3 on this particular machine because of "never change a
    running system" as long as SP2 is supported anyways. Also we did have
    problems with multi monitor systems after applying SP3.

    "PA Bear [MS MVP]" wrote:

    > Why isn't SP3 installed yet? That should be your first priority.
    >
    > Support for WinXP (x86) SP2 ends on 13 July 2010. After that date, computers
    > running WinXP (x86) SP2 "will no longer receive software updates from
    > Windows Update" (i.e., Automatic Updates will not work and Windows Update
    > website will not be accessible) until SP3 has been manually installed.
    >
    > • What does it mean if my version of Windows is no longer supported?
    > http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean
    >
    >
    > Wolfgang Holesch wrote:
    > > The installion of IE8 hangs during command mrt.exe Version (3.7.3702.0 -
    > > May
    > > 2010) in Phase 5 of the installation.
    > >
    > > When I start the Malicious Software Removal Tool manually, the scan hangs
    > > scanning an unsuspicious application (stickies.exe). After deleting the
    > > application the next scan hangs at %windir%\system32\shell32.dll.
    > >
    > > I did an offline anti-virus check wih BitDefender and Kapersky software,
    > > booting from a special CD-Rom with no malware found. We are using McAfee
    > > Enterprise Verion 8.5i for online anti-virus security.
    > >
    > > I really appreicate any help on our issue
    > > Wolfgang

    >
    > .
    >
     
  17. Rob

    Rob Flightless Bird

    Wolfgang Holesch <TNMMNBBQKQZM@spammotel.com> wrote:
    > We did not install SP3 on this particular machine because of "never change a
    > running system"


    Remember that this is only a good idea in a static environment.

    So, when your system is standalone or on a company LAN and is not used
    for internet browsing, it is probably OK to leave it as is when it is
    working correctly.

    But in a changing environment, like when connected to internet, it is
    a very bad plan to not install updates "because it works". The attacks
    coming from internet are changing all the time and will be attacking
    faults in your system that you have not patched.
     
  18. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Support for SP2 ends less than 8 weeks from today (i.e., 14 July 2010). [1]

    Since you would not be able to uninstall IE8 (should the need arise) if SP3
    was installed after IE8 was installed (cf.
    http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx) and since
    getting SP3 installed is more important than getting IE8 installed, I'd
    strongly recommend abandoning your efforts to install IE8 until you've
    gotten SP3 (and all post-SP3 updates) successfully installed.

    ===================
    [1] Support for WinXP (x86) SP2 ends on 13 July 2010. After that date,
    computers running WinXP (x86) SP2 "will no longer receive software updates
    from Windows Update" (i.e., Automatic Updates will not work and Windows
    Update website will not be accessible) until SP3 has been manually
    installed.

    • What does it mean if my version of Windows is no longer supported?
    http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean
    --
    ~PA Bear


    Wolfgang Holesch wrote:
    > We did not install SP3 on this particular machine because of "never change
    > a
    > running system" as long as SP2 is supported anyways. Also we did have
    > problems with multi monitor systems after applying SP3.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> Why isn't SP3 installed yet? That should be your first priority.
    >>
    >> Support for WinXP (x86) SP2 ends on 13 July 2010. After that date,
    >> computers running WinXP (x86) SP2 "will no longer receive software
    >> updates
    >> from
    >> Windows Update" (i.e., Automatic Updates will not work and Windows Update
    >> website will not be accessible) until SP3 has been manually installed.
    >>
    >> • What does it mean if my version of Windows is no longer supported?
    >>
    >> http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean
    >>
    >>
    >> Wolfgang Holesch wrote:
    >>> The installion of IE8 hangs during command mrt.exe Version (3.7.3702.0 -
    >>> May
    >>> 2010) in Phase 5 of the installation.
    >>>
    >>> When I start the Malicious Software Removal Tool manually, the scan
    >>> hangs
    >>> scanning an unsuspicious application (stickies.exe). After deleting the
    >>> application the next scan hangs at %windir%\system32\shell32.dll.
    >>>
    >>> I did an offline anti-virus check wih BitDefender and Kapersky software,
    >>> booting from a special CD-Rom with no malware found. We are using McAfee
    >>> Enterprise Verion 8.5i for online anti-virus security.
    >>>
    >>> I really appreicate any help on our issue
    >>> Wolfgang

    >>
    >> .
     

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