install issue with ActiveX controls (deployed as signed CAB file)

[Hemant]

Hello Everyone,

Is there a easy way to find or resolve why an ActiveX control package won't
be downloaded or installed? It works for many of our customers (it's deployed
as signed cab package) but sometimes we get issues which seem to get resolved
with getting the windows update or making sure the user is part of
"administrator" group. But sometimes they just can't figure out (there is no
message etc. that tells them it failed and nothing in the event viewer).

Is there some systemetic way to troubeshoot and resolve this for various IE
versions?

Is there a list of know issues/resolutions (Windows updates) that we can
make sure is installed to avoid these issues?

Thanks so much for the help in advance,

-Hemant

 

[PA Bear [MS MVP]]

No.

Hemant wrote:
> Hello Everyone,
>
> Is there a easy way to find or resolve why an ActiveX control package
> won't
> be downloaded or installed? It works for many of our customers (it's
> deployed as signed cab package) but sometimes we get issues which seem to
> get resolved with getting the windows update or making sure the user is
> part of "administrator" group. But sometimes they just can't figure out
> (there is no message etc. that tells them it failed and nothing in the
> event viewer).
>
> Is there some systemetic way to troubeshoot and resolve this for various
> IE
> versions?
>
> Is there a list of know issues/resolutions (Windows updates) that we can
> make sure is installed to avoid these issues?
>
> Thanks so much for the help in advance,
>
> -Hemant

 

[Jeff Strickland]

"Hemant" <Hemant@discussions.microsoft.com> wrote in message
news:C0EE2C70-D2A0-4DE8-AC98-8A56279B6BC5@microsoft.com...
> Hello Everyone,
>
> Is there a easy way to find or resolve why an ActiveX control package
> won't
> be downloaded or installed? It works for many of our customers (it's
> deployed
> as signed cab package) but sometimes we get issues which seem to get
> resolved
> with getting the windows update or making sure the user is part of
> "administrator" group. But sometimes they just can't figure out (there is
> no
> message etc. that tells them it failed and nothing in the event viewer).
>
> Is there some systemetic way to troubeshoot and resolve this for various
> IE
> versions?
>
> Is there a list of know issues/resolutions (Windows updates) that we can
> make sure is installed to avoid these issues?
>
> Thanks so much for the help in advance,
>
> -Hemant


Your questiion isn't very clear, but I gather that you are having trouble
with an ActiveX add-on.

If you are trying to load the Flash Player 10 ActiveX into 64-bit IE, it
won't go. Adobe (for reasons I do not know) does not support 64-bit Flash.

If you were loading the Flash Player into a 32-bit environment, it would
work fine. It works in 64-bit machines also, just not in the 64-bit version
of IE. If you want to use (view) Flash content, you have to use the 32-bit
version of IE.

 

[Robert Aldwinckle]

"Hemant" <Hemant@discussions.microsoft.com> wrote in message
news:C0EE2C70-D2A0-4DE8-AC98-8A56279B6BC5@microsoft.com...
> Hello Everyone,
>
> Is there a easy way to find or resolve why an ActiveX control package
> won't
> be downloaded or installed? It works for many of our customers (it's
> deployed
> as signed cab package) but

> sometimes we get issues which seem to get resolved with getting the
> windows update or making sure the user is part of "administrator" group.

> But sometimes they just can't figure out (there is no message etc. that
> tells them it failed and nothing in the event viewer).
>

> Is there some systemetic way to troubeshoot and resolve this for various
> IE versions?


Sounds like you have a permissions issue. You could try diagnosing that
with two ProcMon traces, one from an admin and one from a normal user and
then comparing them for essential differences.


>
> Is there a list of know issues/resolutions (Windows updates) that we can
> make sure is installed to avoid these issues?


One "known issue" IMO is that people's security packages can interfere in
unexpected ways. So removing such products and going only with default
security (e.g. Windows firewall, at least) might be considered a baseline
first step for troubleshooting.


>
> Thanks so much for the help in advance,
>
> -Hemant


HTH

Robert Aldwinckle
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