Hi,

I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with
my newly bought workstations. But some of my colleagues got crashing
problems when they are using MS Outlook 2003 to read email.

After searching through Internet, I found that the problem module
mshteml.dll may be related to IE. I found the solution for the same
problem occurs in Windows XP SP2 with IE6 installed as follow:

http://support.microsoft.com/?scid=kb;en-us;816506&x=6&y=10

But I cannot find any solution for my Windows7 with IE8 installed.

Can anyone suggest?

Thanks,
Jerald

The error message was as follow:

Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time
stamp: 0x4a403990
Faulting module name: mshtml.dll, version: 8.0.7600.16535, time stamp:
0x4b83889f
Exception code: 0xc0000005
Fault offset: 0x00062eaa
Faulting process id: 0xa10
Faulting application start time: 0x01cad62b6169b6bc
Faulting application path: CProgram Files\Microsoft
Office\OFFICE11\OUTLOOK.EXE
Faulting module path: CWindows\System32\mshtml.dll
Report Id: 415fc3a3-4221-11df-b2f4-90fba606dc61

 

"Jerald" <jeraldleungNOSPAM@hotmail.com> wrote in message
news:exFD0Nl1KHA.4560@TK2MSFTNGP02.phx.gbl...
> Hi,
>
> I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with
> my newly bought workstations. But some of my colleagues got crashing
> problems when they are using MS Outlook 2003 to read email.


If IE8 is a factor it is most likely that some of its add-ons that you
have enabled are incompatible. Try either doing a reset or disable all
add-ons. If your problem symptom occurs when you are using IE a sufficient
alternative test would be to start IE in No Add-ons mode.

Another approach to diagnosing your symptom would be to get a stack back
trace related to the crash event or at least a list of the modules which
were loaded at that time. E.g. that would allow you to more precisely
identify which modules to try disabling. Process Explorer (ProcExp) is a
tool which could help provide such information.


HTH

Robert Aldwinckle
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