Hi, I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with my newly bought workstations. But some of my colleagues got crashing problems when they are using MS Outlook 2003 to read email. After searching through Internet, I found that the problem module mshteml.dll may be related to IE. I found the solution for the same problem occurs in Windows XP SP2 with IE6 installed as follow: http://support.microsoft.com/?scid=kb;en-us;816506&x=6&y=10 But I cannot find any solution for my Windows7 with IE8 installed. Can anyone suggest? Thanks, Jerald The error message was as follow: Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time stamp: 0x4a403990 Faulting module name: mshtml.dll, version: 8.0.7600.16535, time stamp: 0x4b83889f Exception code: 0xc0000005 Fault offset: 0x00062eaa Faulting process id: 0xa10 Faulting application start time: 0x01cad62b6169b6bc Faulting application path: CProgram Files\Microsoft Office\OFFICE11\OUTLOOK.EXE Faulting module path: CWindows\System32\mshtml.dll Report Id: 415fc3a3-4221-11df-b2f4-90fba606dc61
"Jerald" <jeraldleungNOSPAM@hotmail.com> wrote in message news:exFD0Nl1KHA.4560@TK2MSFTNGP02.phx.gbl... > Hi, > > I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with > my newly bought workstations. But some of my colleagues got crashing > problems when they are using MS Outlook 2003 to read email. If IE8 is a factor it is most likely that some of its add-ons that you have enabled are incompatible. Try either doing a reset or disable all add-ons. If your problem symptom occurs when you are using IE a sufficient alternative test would be to start IE in No Add-ons mode. Another approach to diagnosing your symptom would be to get a stack back trace related to the crash event or at least a list of the modules which were loaded at that time. E.g. that would allow you to more precisely identify which modules to try disabling. Process Explorer (ProcExp) is a tool which could help provide such information. HTH Robert Aldwinckle ---