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IE8 with Outlook 2003 crashed problem in Windows 7

Discussion in 'Internet Explorer' started by Jerald, Apr 7, 2010.

  1. Jerald

    Jerald Flightless Bird

    Hi,

    I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with
    my newly bought workstations. But some of my colleagues got crashing
    problems when they are using MS Outlook 2003 to read email.

    After searching through Internet, I found that the problem module
    mshteml.dll may be related to IE. I found the solution for the same
    problem occurs in Windows XP SP2 with IE6 installed as follow:

    http://support.microsoft.com/?scid=kb;en-us;816506&x=6&y=10

    But I cannot find any solution for my Windows7 with IE8 installed.

    Can anyone suggest?

    Thanks,
    Jerald

    The error message was as follow:

    Faulting application name: OUTLOOK.EXE, version: 11.0.8312.0, time
    stamp: 0x4a403990
    Faulting module name: mshtml.dll, version: 8.0.7600.16535, time stamp:
    0x4b83889f
    Exception code: 0xc0000005
    Fault offset: 0x00062eaa
    Faulting process id: 0xa10
    Faulting application start time: 0x01cad62b6169b6bc
    Faulting application path: C:/Program Files\Microsoft
    Office\OFFICE11\OUTLOOK.EXE
    Faulting module path: C:/Windows\System32\mshtml.dll
    Report Id: 415fc3a3-4221-11df-b2f4-90fba606dc61
     
  2. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Jerald" <jeraldleungNOSPAM@hotmail.com> wrote in message
    news:exFD0Nl1KHA.4560@TK2MSFTNGP02.phx.gbl...
    > Hi,
    >
    > I have Windows7(32bit) with MS Office 2003 Standard SP3 installed with
    > my newly bought workstations. But some of my colleagues got crashing
    > problems when they are using MS Outlook 2003 to read email.



    If IE8 is a factor it is most likely that some of its add-ons that you
    have enabled are incompatible. Try either doing a reset or disable all
    add-ons. If your problem symptom occurs when you are using IE a sufficient
    alternative test would be to start IE in No Add-ons mode.

    Another approach to diagnosing your symptom would be to get a stack back
    trace related to the crash event or at least a list of the modules which
    were loaded at that time. E.g. that would allow you to more precisely
    identify which modules to try disabling. Process Explorer (ProcExp) is a
    tool which could help provide such information.


    HTH

    Robert Aldwinckle
    ---
     

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