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IE8 Will Not Open in Windows 7

Discussion in 'Internet Explorer' started by Brummie, Feb 3, 2010.

  1. Brummie

    Brummie Flightless Bird

    I purchased a new PC shortly before Windows 7 was launched. I was able to
    purchase a disk from the PC manufacturer allowing me to upgrade when Windows
    7 was released.

    I have an IE icon in the task bar but wheh I click it, the hour glass
    appears fro a few seconds and vanishes. I have scoured for information
    including open IE with no add ons, creating a new icon etc but nothing works
    and it will not open. Any ideas please.
     
  2. David B.

    David B. Flightless Bird

    Does it open in no add-ons mode?

    See this link for steps you can take http://support.microsoft.com/kb/936213

    --


    --
    "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    news:0575F5EE-91E8-4268-8047-6D23F48EAC05@microsoft.com...
    >I purchased a new PC shortly before Windows 7 was launched. I was able to
    > purchase a disk from the PC manufacturer allowing me to upgrade when
    > Windows
    > 7 was released.
    >
    > I have an IE icon in the task bar but wheh I click it, the hour glass
    > appears fro a few seconds and vanishes. I have scoured for information
    > including open IE with no add ons, creating a new icon etc but nothing
    > works
    > and it will not open. Any ideas please.
     
  3. Jeff Strickland

    Jeff Strickland Flightless Bird

    "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    news:0575F5EE-91E8-4268-8047-6D23F48EAC05@microsoft.com...
    >I purchased a new PC shortly before Windows 7 was launched. I was able to
    > purchase a disk from the PC manufacturer allowing me to upgrade when
    > Windows
    > 7 was released.
    >
    > I have an IE icon in the task bar but wheh I click it, the hour glass
    > appears fro a few seconds and vanishes. I have scoured for information
    > including open IE with no add ons, creating a new icon etc but nothing
    > works
    > and it will not open. Any ideas please.



    I had a similar (but different) issue with IE8 and Win7 recently.

    My ISP offers an Internet Security Suite that I use on all of my machines,
    so I loaded it to the new Win7 machine. After loading it, I could not open
    IE8. IE would come up partially and then hang, eventually showing the Could
    Not Connect dialog. Turns out the ISS had a module that was holding up the
    show.

    My ISP has teamed up (much to my disdain) with McAfee, and the McAfee Family
    Protection Service had to be Uninstalled to regain control of my machine.
     
  4. Brummie

    Brummie Flightless Bird

    No, it will not open in no add-ons. Tried that thanks.
    "David B." wrote:

    > Does it open in no add-ons mode?
    >
    > See this link for steps you can take http://support.microsoft.com/kb/936213
    >
    > --
    >
    >
    > --
    > "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    > news:0575F5EE-91E8-4268-8047-6D23F48EAC05@microsoft.com...
    > >I purchased a new PC shortly before Windows 7 was launched. I was able to
    > > purchase a disk from the PC manufacturer allowing me to upgrade when
    > > Windows
    > > 7 was released.
    > >
    > > I have an IE icon in the task bar but wheh I click it, the hour glass
    > > appears fro a few seconds and vanishes. I have scoured for information
    > > including open IE with no add ons, creating a new icon etc but nothing
    > > works
    > > and it will not open. Any ideas please.

    >
    > .
    >
     
  5. Brummie

    Brummie Flightless Bird

    That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    Thanks very much.

    "Jeff Strickland" wrote:

    >
    > "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    > news:0575F5EE-91E8-4268-8047-6D23F48EAC05@microsoft.com...
    > >I purchased a new PC shortly before Windows 7 was launched. I was able to
    > > purchase a disk from the PC manufacturer allowing me to upgrade when
    > > Windows
    > > 7 was released.
    > >
    > > I have an IE icon in the task bar but wheh I click it, the hour glass
    > > appears fro a few seconds and vanishes. I have scoured for information
    > > including open IE with no add ons, creating a new icon etc but nothing
    > > works
    > > and it will not open. Any ideas please.

    >
    >
    > I had a similar (but different) issue with IE8 and Win7 recently.
    >
    > My ISP offers an Internet Security Suite that I use on all of my machines,
    > so I loaded it to the new Win7 machine. After loading it, I could not open
    > IE8. IE would come up partially and then hang, eventually showing the Could
    > Not Connect dialog. Turns out the ISS had a module that was holding up the
    > show.
    >
    > My ISP has teamed up (much to my disdain) with McAfee, and the McAfee Family
    > Protection Service had to be Uninstalled to regain control of my machine.
    >
    >
    >
    >
    >
    >
    >
    >
    > .
    >
     
  6. Jeff Strickland

    Jeff Strickland Flightless Bird

    No, Verizon FiOS.

    If you loaded the ISS from McAfee then found that the browser doesn't work,
    take a look at the Add&Remove Programs (that's not the name under Win7) and
    see if there is a Family Protection Service with McAfee as the provider. If
    there is, Uninstall it.




    "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    news:F192B4CA-49C0-4ECF-BAE7-4565AE8F0329@microsoft.com...
    > That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    > Thanks very much.
    >
     
  7. Jeff Strickland

    Jeff Strickland Flightless Bird

    "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    news:F192B4CA-49C0-4ECF-BAE7-4565AE8F0329@microsoft.com...
    > That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    > Thanks very much.
    >
    > "Jeff Strickland" wrote:
    >


    Something I found is that if I set the homepage to ABOUT.BLANK, then IE
    would come up. I could not navigate to a URL, but IE would open. A browser
    that can't navigate isn't very useful, but the test might help.

    Type ABOUT.BLANK into the Address Box and see if IE finishes opening. I
    noticed that Help>About was grayed out until I set IE to a blank page, then
    it was colorized and I could select it.
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    When you start Internet Explorer, it opens, flashes, and then closes
    immediately:
    [See Method 3]
    http://support.microsoft.com/kb/967896

    HOW TO Reset Internet Explorer settings:
    http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

    Did a McAfee or Norton free trial come preinstalled on the computer when you
    bought it?

    OT here but see the Answer post by OnyXxL in this thread if you have
    problems opening a link in a new tab or IE window:
    http://social.answers.microsoft.com...r/thread/e312e580-1cbc-496b-8c6b-b69b8535a7bb

    NB: You really should be obtaining all support in the Win7 forums:
    http://social.answers.microsoft.com/Forums/en-US/category/windows7
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Brummie wrote:
    > That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    > Thanks very much.
    >
    >>> I purchased a new PC shortly before Windows 7 was launched. I was able
    >>> to
    >>> purchase a disk from the PC manufacturer allowing me to upgrade when
    >>> Windows
    >>> 7 was released.
    >>>
    >>> I have an IE icon in the task bar but wheh I click it, the hour glass
    >>> appears fro a few seconds and vanishes. I have scoured for information
    >>> including open IE with no add ons, creating a new icon etc but nothing
    >>> works
    >>> and it will not open. Any ideas please.

    >>
    >> I had a similar (but different) issue with IE8 and Win7 recently.
    >>
    >> My ISP offers an Internet Security Suite that I use on all of my
    >> machines,
    >> so I loaded it to the new Win7 machine. After loading it, I could not
    >> open
    >> IE8. IE would come up partially and then hang, eventually showing the
    >> Could
    >> Not Connect dialog. Turns out the ISS had a module that was holding up
    >> the
    >> show.
    >>
    >> My ISP has teamed up (much to my disdain) with McAfee, and the McAfee
    >> Family Protection Service had to be Uninstalled to regain control of my
    >> machine.
    >>
    >>
    >>
    >>
    >>
    >>
    >>
    >>
    >> .
     
  9. Brummie

    Brummie Flightless Bird

    I've just contacted McAfee and somebody in India or somewhere hadn't got a
    clue. He was hopeless. I will try your suggestion. Cheers.


    "Jeff Strickland" wrote:

    >
    > "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    > news:F192B4CA-49C0-4ECF-BAE7-4565AE8F0329@microsoft.com...
    > > That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    > > Thanks very much.
    > >
    > > "Jeff Strickland" wrote:
    > >

    >
    > Something I found is that if I set the homepage to ABOUT.BLANK, then IE
    > would come up. I could not navigate to a URL, but IE would open. A browser
    > that can't navigate isn't very useful, but the test might help.
    >
    > Type ABOUT.BLANK into the Address Box and see if IE finishes opening. I
    > noticed that Help>About was grayed out until I set IE to a blank page, then
    > it was colorized and I could select it.
    >
    >
    >
    >
    >
    >
    > .
    >
     
  10. Brummie

    Brummie Flightless Bird

    Jeff and all, cracked it thanks. It is McAfee Security Centre. I
    uninstalled it and Internet Explorer opened straight away. Thanks everyone,
    you're most kind.

    "PA Bear [MS MVP]" wrote:

    > When you start Internet Explorer, it opens, flashes, and then closes
    > immediately:
    > [See Method 3]
    > http://support.microsoft.com/kb/967896
    >
    > HOW TO Reset Internet Explorer settings:
    > http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
    >
    > Did a McAfee or Norton free trial come preinstalled on the computer when you
    > bought it?
    >
    > OT here but see the Answer post by OnyXxL in this thread if you have
    > problems opening a link in a new tab or IE window:
    > http://social.answers.microsoft.com...r/thread/e312e580-1cbc-496b-8c6b-b69b8535a7bb
    >
    > NB: You really should be obtaining all support in the Win7 forums:
    > http://social.answers.microsoft.com/Forums/en-US/category/windows7
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Brummie wrote:
    > > That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    > > Thanks very much.
    > >
    > >>> I purchased a new PC shortly before Windows 7 was launched. I was able
    > >>> to
    > >>> purchase a disk from the PC manufacturer allowing me to upgrade when
    > >>> Windows
    > >>> 7 was released.
    > >>>
    > >>> I have an IE icon in the task bar but wheh I click it, the hour glass
    > >>> appears fro a few seconds and vanishes. I have scoured for information
    > >>> including open IE with no add ons, creating a new icon etc but nothing
    > >>> works
    > >>> and it will not open. Any ideas please.
    > >>
    > >> I had a similar (but different) issue with IE8 and Win7 recently.
    > >>
    > >> My ISP offers an Internet Security Suite that I use on all of my
    > >> machines,
    > >> so I loaded it to the new Win7 machine. After loading it, I could not
    > >> open
    > >> IE8. IE would come up partially and then hang, eventually showing the
    > >> Could
    > >> Not Connect dialog. Turns out the ISS had a module that was holding up
    > >> the
    > >> show.
    > >>
    > >> My ISP has teamed up (much to my disdain) with McAfee, and the McAfee
    > >> Family Protection Service had to be Uninstalled to regain control of my
    > >> machine.
    > >>
    > >>
    > >>
    > >>
    > >>
    > >>
    > >>
    > >>
    > >> .

    >
    > .
    >
     
  11. Jeff Strickland

    Jeff Strickland Flightless Bird

    Proves me right, having McAfee provide security services is like paying the
    mob for protection from the street thugs.



    "Brummie" <Brummie@discussions.microsoft.com> wrote in message
    news:891C33C1-844A-4B0D-AEA9-53BE0379C284@microsoft.com...
    > Jeff and all, cracked it thanks. It is McAfee Security Centre. I
    > uninstalled it and Internet Explorer opened straight away. Thanks
    > everyone,
    > you're most kind.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> When you start Internet Explorer, it opens, flashes, and then closes
    >> immediately:
    >> [See Method 3]
    >> http://support.microsoft.com/kb/967896
    >>
    >> HOW TO Reset Internet Explorer settings:
    >> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
    >>
    >> Did a McAfee or Norton free trial come preinstalled on the computer when
    >> you
    >> bought it?
    >>
    >> OT here but see the Answer post by OnyXxL in this thread if you have
    >> problems opening a link in a new tab or IE window:
    >> http://social.answers.microsoft.com...r/thread/e312e580-1cbc-496b-8c6b-b69b8535a7bb
    >>
    >> NB: You really should be obtaining all support in the Win7 forums:
    >> http://social.answers.microsoft.com/Forums/en-US/category/windows7
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Brummie wrote:
    >> > That sounds familiar. Are you with Sky. I have Mcafee supplied by
    >> > Sky.
    >> > Thanks very much.
    >> >
    >> >>> I purchased a new PC shortly before Windows 7 was launched. I was
    >> >>> able
    >> >>> to
    >> >>> purchase a disk from the PC manufacturer allowing me to upgrade when
    >> >>> Windows
    >> >>> 7 was released.
    >> >>>
    >> >>> I have an IE icon in the task bar but wheh I click it, the hour glass
    >> >>> appears fro a few seconds and vanishes. I have scoured for
    >> >>> information
    >> >>> including open IE with no add ons, creating a new icon etc but
    >> >>> nothing
    >> >>> works
    >> >>> and it will not open. Any ideas please.
    >> >>
    >> >> I had a similar (but different) issue with IE8 and Win7 recently.
    >> >>
    >> >> My ISP offers an Internet Security Suite that I use on all of my
    >> >> machines,
    >> >> so I loaded it to the new Win7 machine. After loading it, I could not
    >> >> open
    >> >> IE8. IE would come up partially and then hang, eventually showing the
    >> >> Could
    >> >> Not Connect dialog. Turns out the ISS had a module that was holding up
    >> >> the
    >> >> show.
    >> >>
    >> >> My ISP has teamed up (much to my disdain) with McAfee, and the McAfee
    >> >> Family Protection Service had to be Uninstalled to regain control of
    >> >> my
    >> >> machine.
    >> >>
    >> >>
    >> >>
    >> >>
    >> >>
    >> >>
    >> >>
    >> >>
    >> >> .

    >>
    >> .
    >>
     
  12. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    And your anti-virus application now is...?

    Did a McAfee or Norton free trial come preinstalled on the computer when you
    bought it?

    Assuming you want to use the McAfee app, try this:

    1. Download the McAfee Consumer Products Removal Tool, saving it to your
    desktop:
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as
    Administrator to run the utility. Don't TOUCH your keyboard until the run
    completes, then reboot.

    4. Download/install McAfee Security Centre.

    5. Manually & repeatedly update the McAfee app until you get a "no more
    updates" prompt.



    Brummie wrote:
    > Jeff and all, cracked it thanks. It is McAfee Security Centre. I
    > uninstalled it and Internet Explorer opened straight away. Thanks
    > everyone,
    > you're most kind.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> When you start Internet Explorer, it opens, flashes, and then closes
    >> immediately:
    >> [See Method 3]
    >> http://support.microsoft.com/kb/967896
    >>
    >> HOW TO Reset Internet Explorer settings:
    >> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
    >>
    >> Did a McAfee or Norton free trial come preinstalled on the computer when
    >> you bought it?
    >>
    >> OT here but see the Answer post by OnyXxL in this thread if you have
    >> problems opening a link in a new tab or IE window:
    >> http://social.answers.microsoft.com...r/thread/e312e580-1cbc-496b-8c6b-b69b8535a7bb
    >>
    >> NB: You really should be obtaining all support in the Win7 forums:
    >> http://social.answers.microsoft.com/Forums/en-US/category/windows7
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> Brummie wrote:
    >>> That sounds familiar. Are you with Sky. I have Mcafee supplied by Sky.
    >>> Thanks very much.
    >>>
    >>>>> I purchased a new PC shortly before Windows 7 was launched. I was
    >>>>> able
    >>>>> to
    >>>>> purchase a disk from the PC manufacturer allowing me to upgrade when
    >>>>> Windows
    >>>>> 7 was released.
    >>>>>
    >>>>> I have an IE icon in the task bar but wheh I click it, the hour glass
    >>>>> appears fro a few seconds and vanishes. I have scoured for
    >>>>> information
    >>>>> including open IE with no add ons, creating a new icon etc but nothing
    >>>>> works
    >>>>> and it will not open. Any ideas please.
    >>>>
    >>>> I had a similar (but different) issue with IE8 and Win7 recently.
    >>>>
    >>>> My ISP offers an Internet Security Suite that I use on all of my
    >>>> machines,
    >>>> so I loaded it to the new Win7 machine. After loading it, I could not
    >>>> open
    >>>> IE8. IE would come up partially and then hang, eventually showing the
    >>>> Could
    >>>> Not Connect dialog. Turns out the ISS had a module that was holding up
    >>>> the
    >>>> show.
    >>>>
    >>>> My ISP has teamed up (much to my disdain) with McAfee, and the McAfee
    >>>> Family Protection Service had to be Uninstalled to regain control of my
    >>>> machine.
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
    >>>> .

    >>
    >> .
     

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