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IE8 Security Update Problem

Discussion in 'Internet Explorer' started by Saetana, Jan 22, 2010.

  1. Saetana

    Saetana Flightless Bird

    Since the IE security update this week (I have IE8) I cannot click on any
    drop-down boxes on any webpage (such as the one to select which discussion
    group to post in contained in this "New Question" popup), it just freezes and
    then crashes the browser (hourglass appears followed by "Internet Explorer
    must close" box). This is happening with all dropdown boxes on all websites
    (and surveys) I have tried in the last couple of days.

    I cannot be sure that it is due to the latest security update but there were
    no problems of this kind before. Any suggestions on how to fix would be much
    appreciated, failing which how can I get rid of the security update until
    they fix it? I am running Windows XP with SP3.
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB978207).

    LOOK! => If your problem relates to a Cumulative Security Update for IE
    (e.g., KB978207), call the above number and ask to be transferred to the
    Consumer IE7 queue (which is 47830).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    www.banthecheck.com


    Saetana wrote:
    > Since the IE security update this week (I have IE8) I cannot click on any
    > drop-down boxes on any webpage (such as the one to select which discussion
    > group to post in contained in this "New Question" popup), it just freezes
    > and then crashes the browser (hourglass appears followed by "Internet
    > Explorer must close" box). This is happening with all dropdown boxes on
    > all websites (and surveys) I have tried in the last couple of days.
    >
    > I cannot be sure that it is due to the latest security update but there
    > were
    > no problems of this kind before. Any suggestions on how to fix would be
    > much appreciated, failing which how can I get rid of the security update
    > until they fix it? I am running Windows XP with SP3.
     
  3. Saetana

    Saetana Flightless Bird

    Thanks for the advice - I tried to raise a support case online (I live in the
    UK) but, would you believe it, there is a dropdown box at the end of the form
    to put in my OS which I cannot click on and it will not accept my support
    case without using the box.

    From looking at the forum it seems there have been a few problems as a
    result of this update - any idea how I can uninstall it for the time being?

    "PA Bear [MS MVP]" wrote:

    > For home users, no-charge support is available by calling 1-866-PCSAFETY in
    > the United States and in Canada or by contacting your local Microsoft
    > subsidiary. There is no-charge for support calls that are associated with
    > security updates. When you call, clearly state that your problem is related
    > to a Security Update and cite the update's KB number (e.g., KB978207).
    >
    > LOOK! => If your problem relates to a Cumulative Security Update for IE
    > (e.g., KB978207), call the above number and ask to be transferred to the
    > Consumer IE7 queue (which is 47830).
    >
    > For more information about how to contact your local Microsoft subsidiary
    > for security update support issues, visit the International Support Web
    > site: http://support.microsoft.com/common/international.aspx
    >
    > For enterprise customers, support for security updates is available through
    > your usual support contacts.
    >
    > Or you can...
    >
    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/default.aspx?gprid=6527
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    > www.banthecheck.com
    >
    >
    > Saetana wrote:
    > > Since the IE security update this week (I have IE8) I cannot click on any
    > > drop-down boxes on any webpage (such as the one to select which discussion
    > > group to post in contained in this "New Question" popup), it just freezes
    > > and then crashes the browser (hourglass appears followed by "Internet
    > > Explorer must close" box). This is happening with all dropdown boxes on
    > > all websites (and surveys) I have tried in the last couple of days.
    > >
    > > I cannot be sure that it is due to the latest security update but there
    > > were
    > > no problems of this kind before. Any suggestions on how to fix would be
    > > much appreciated, failing which how can I get rid of the security update
    > > until they fix it? I am running Windows XP with SP3.

    >
    > .
    >
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    I believe there's a UK phone number for such support but it may not be a
    100% toll-free call (unless you call using VOIP). Can you open the email
    support case using another computer?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?


    Saetana wrote:
    > Thanks for the advice - I tried to raise a support case online (I live in
    > the UK) but, would you believe it, there is a dropdown box at the end of
    > the form to put in my OS which I cannot click on and it will not accept my
    > support case without using the box.
    >
    > From looking at the forum it seems there have been a few problems as a
    > result of this update - any idea how I can uninstall it for the time
    > being?
    >
    > "PA Bear [MS MVP]" wrote:
    >> For home users, no-charge support is available by calling 1-866-PCSAFETY
    >> in
    >> the United States and in Canada or by contacting your local Microsoft
    >> subsidiary. There is no-charge for support calls that are associated
    >> with
    >> security updates. When you call, clearly state that your problem is
    >> related to a Security Update and cite the update's KB number (e.g.,
    >> KB978207).
    >>
    >> LOOK! => If your problem relates to a Cumulative Security Update for IE
    >> (e.g., KB978207), call the above number and ask to be transferred to the
    >> Consumer IE7 queue (which is 47830).
    >>
    >> For more information about how to contact your local Microsoft subsidiary
    >> for security update support issues, visit the International Support Web
    >> site: http://support.microsoft.com/common/international.aspx
    >>
    >> For enterprise customers, support for security updates is available
    >> through
    >> your usual support contacts.
    >>
    >> Or you can...
    >>
    >> Start a free Windows Update support incident request:
    >> https://support.microsoft.com/oas/default.aspx?gprid=6527
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >> www.banthecheck.com
    >>
    >>
    >> Saetana wrote:
    >>> Since the IE security update this week (I have IE8) I cannot click on
    >>> any
    >>> drop-down boxes on any webpage (such as the one to select which
    >>> discussion
    >>> group to post in contained in this "New Question" popup), it just
    >>> freezes
    >>> and then crashes the browser (hourglass appears followed by "Internet
    >>> Explorer must close" box). This is happening with all dropdown boxes on
    >>> all websites (and surveys) I have tried in the last couple of days.
    >>>
    >>> I cannot be sure that it is due to the latest security update but there
    >>> were
    >>> no problems of this kind before. Any suggestions on how to fix would be
    >>> much appreciated, failing which how can I get rid of the security update
    >>> until they fix it? I am running Windows XP with SP3.
     
  5. Saetana

    Saetana Flightless Bird

    I've found the UK number for problems, although it doesn't seem to be
    specifically for these kind of issues. I only started having this problem
    since installing IE Security Update KB978207, I installed IE8 months ago and
    have had no problems until this week. I am running Threatfire and Windows
    Firewall in real time, other spyware/anti virus scans done on demand each
    week but not running in the background, I've never encountered any problems
    with Threatfire and installations of any kind (although given that my updates
    install when the computer is shutting down Threatfire and the firewall may
    not have been running in any event).

    I have discovered I can sometimes get into the dropdown boxes by using the
    Tab key and the up/down arrows to select, but this does not always work.


    "PA Bear [MS MVP]" wrote:

    > I believe there's a UK phone number for such support but it may not be a
    > 100% toll-free call (unless you call using VOIP). Can you open the email
    > support case using another computer?
    >
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)? Were any of these applications running
    > in the background when you installed IE8?
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    >
    >
    > Saetana wrote:
    > > Thanks for the advice - I tried to raise a support case online (I live in
    > > the UK) but, would you believe it, there is a dropdown box at the end of
    > > the form to put in my OS which I cannot click on and it will not accept my
    > > support case without using the box.
    > >
    > > From looking at the forum it seems there have been a few problems as a
    > > result of this update - any idea how I can uninstall it for the time
    > > being?
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> For home users, no-charge support is available by calling 1-866-PCSAFETY
    > >> in
    > >> the United States and in Canada or by contacting your local Microsoft
    > >> subsidiary. There is no-charge for support calls that are associated
    > >> with
    > >> security updates. When you call, clearly state that your problem is
    > >> related to a Security Update and cite the update's KB number (e.g.,
    > >> KB978207).
    > >>
    > >> LOOK! => If your problem relates to a Cumulative Security Update for IE
    > >> (e.g., KB978207), call the above number and ask to be transferred to the
    > >> Consumer IE7 queue (which is 47830).
    > >>
    > >> For more information about how to contact your local Microsoft subsidiary
    > >> for security update support issues, visit the International Support Web
    > >> site: http://support.microsoft.com/common/international.aspx
    > >>
    > >> For enterprise customers, support for security updates is available
    > >> through
    > >> your usual support contacts.
    > >>
    > >> Or you can...
    > >>
    > >> Start a free Windows Update support incident request:
    > >> https://support.microsoft.com/oas/default.aspx?gprid=6527
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >> www.banthecheck.com
    > >>
    > >>
    > >> Saetana wrote:
    > >>> Since the IE security update this week (I have IE8) I cannot click on
    > >>> any
    > >>> drop-down boxes on any webpage (such as the one to select which
    > >>> discussion
    > >>> group to post in contained in this "New Question" popup), it just
    > >>> freezes
    > >>> and then crashes the browser (hourglass appears followed by "Internet
    > >>> Explorer must close" box). This is happening with all dropdown boxes on
    > >>> all websites (and surveys) I have tried in the last couple of days.
    > >>>
    > >>> I cannot be sure that it is due to the latest security update but there
    > >>> were
    > >>> no problems of this kind before. Any suggestions on how to fix would be
    > >>> much appreciated, failing which how can I get rid of the security update
    > >>> until they fix it? I am running Windows XP with SP3.

    >
    > .
    >
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    And my question about Norton and/or McAfee applications...?

    The Consumer Security Support home page includes links for free security
    update support, too
    https://consumersecuritysupport.microsoft.com/


    Saetana wrote:
    > I've found the UK number for problems, although it doesn't seem to be
    > specifically for these kind of issues. I only started having this problem
    > since installing IE Security Update KB978207, I installed IE8 months ago
    > and
    > have had no problems until this week. I am running Threatfire and Windows
    > Firewall in real time, other spyware/anti virus scans done on demand each
    > week but not running in the background, I've never encountered any
    > problems
    > with Threatfire and installations of any kind (although given that my
    > updates install when the computer is shutting down Threatfire and the
    > firewall may not have been running in any event).
    >
    > I have discovered I can sometimes get into the dropdown boxes by using the
    > Tab key and the up/down arrows to select, but this does not always work.
    >
    >
    > "PA Bear [MS MVP]" wrote:
    >> I believe there's a UK phone number for such support but it may not be a
    >> 100% toll-free call (unless you call using VOIP). Can you open the email
    >> support case using another computer?
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)? Were any of these
    >> applications running in the background when you installed IE8?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >>
    >>
    >> Saetana wrote:
    >>> Thanks for the advice - I tried to raise a support case online (I live
    >>> in
    >>> the UK) but, would you believe it, there is a dropdown box at the end of
    >>> the form to put in my OS which I cannot click on and it will not accept
    >>> my
    >>> support case without using the box.
    >>>
    >>> From looking at the forum it seems there have been a few problems as a
    >>> result of this update - any idea how I can uninstall it for the time
    >>> being?
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> For home users, no-charge support is available by calling
    >>>> 1-866-PCSAFETY
    >>>> in
    >>>> the United States and in Canada or by contacting your local Microsoft
    >>>> subsidiary. There is no-charge for support calls that are associated
    >>>> with
    >>>> security updates. When you call, clearly state that your problem is
    >>>> related to a Security Update and cite the update's KB number (e.g.,
    >>>> KB978207).
    >>>>
    >>>> LOOK! => If your problem relates to a Cumulative Security Update for IE
    >>>> (e.g., KB978207), call the above number and ask to be transferred to
    >>>> the
    >>>> Consumer IE7 queue (which is 47830).
    >>>>
    >>>> For more information about how to contact your local Microsoft
    >>>> subsidiary
    >>>> for security update support issues, visit the International Support Web
    >>>> site: http://support.microsoft.com/common/international.aspx
    >>>>
    >>>> For enterprise customers, support for security updates is available
    >>>> through
    >>>> your usual support contacts.
    >>>>
    >>>> Or you can...
    >>>>
    >>>> Start a free Windows Update support incident request:
    >>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>> www.banthecheck.com
    >>>>
    >>>>
    >>>> Saetana wrote:
    >>>>> Since the IE security update this week (I have IE8) I cannot click on
    >>>>> any
    >>>>> drop-down boxes on any webpage (such as the one to select which
    >>>>> discussion
    >>>>> group to post in contained in this "New Question" popup), it just
    >>>>> freezes
    >>>>> and then crashes the browser (hourglass appears followed by "Internet
    >>>>> Explorer must close" box). This is happening with all dropdown boxes
    >>>>> on
    >>>>> all websites (and surveys) I have tried in the last couple of days.
    >>>>>
    >>>>> I cannot be sure that it is due to the latest security update but
    >>>>> there
    >>>>> were
    >>>>> no problems of this kind before. Any suggestions on how to fix would
    >>>>> be
    >>>>> much appreciated, failing which how can I get rid of the security
    >>>>> update
    >>>>> until they fix it? I am running Windows XP with SP3.

    >>
    >> .
     
  7. Robert Aldwinckle

    Robert Aldwinckle Flightless Bird

    "Saetana" <Saetana@discussions.microsoft.com> wrote in message news:9D1720FD-F0E5-4226-9410-D18A892DEED8@microsoft.com...
    > Since the IE security update this week (I have IE8) I cannot click on any
    > drop-down boxes on any webpage (such as the one to select which discussion
    > group to post in contained in this "New Question" popup), it just freezes and
    > then crashes the browser (hourglass appears followed by "Internet Explorer
    > must close" box). This is happening with all dropdown boxes on all websites
    > (and surveys) I have tried in the last couple of days.
    >
    > I cannot be sure that it is due to the latest security update but there were
    > no problems of this kind before.


    > Any suggestions on how to fix would be much
    > appreciated, failing which how can I get rid of the security update until
    > they fix it? I am running Windows XP with SP3.



    Try Kai's ie8-rereg...

    http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en


    Good luck

    Robert Aldwinckle
    ---
     
  8. Saetana

    Saetana Flightless Bird

    No, Norton and/or McAfee antivirus have never been on my PC, I
    reformatted several months ago and since then have only run Windows
    Firewall and Threatfire in realtime with a couple of on-demand malware
    scanners for weekly use.

    I finally got a support case sorted and they suggested checking the
    knowledge base or raising a question on the forum, both of which I had
    already done beforehand so that was a waste of time. They also gave
    me the (not toll-free unfortunately) number for the UK, which I also
    had already acquired myself. I am reluctant to use this except as a
    last resort as 0844 numbers in the UK are terrible for minutes and
    minutes of recorded messages directing one this way and that before
    finally (and not always then if it is busy) getting to speak to a
    human being.

    Is there any way of uninstalling this update?


    On Jan 24, 6:02 am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
    > And my question about Norton and/or McAfee applications...?
    >
    > The Consumer Security Support home page includes links for free security
    > update support, toohttps://consumersecuritysupport.microsoft.com/
    >
    >
    >
    > Saetana wrote:
    > > I've found the UK number for problems, although it doesn't seem to be
    > > specifically for these kind of issues.  I only started having this problem
    > > since installing IE Security Update KB978207, I installed IE8 months ago
    > > and
    > > have had no problems until this week.  I am running Threatfire and Windows
    > > Firewall in real time, other spyware/anti virus scans done on demand each
    > > week but not running in the background, I've never encountered any
    > > problems
    > > with Threatfire and installations of any kind (although given that my
    > > updates install when the computer is shutting down Threatfire and the
    > > firewall may not have been running in any event).

    >
    > > I have discovered I can sometimes get into the dropdown boxes by using the
    > > Tab key and the up/down arrows to select, but this does not always work..

    >
    > > "PA Bear [MS MVP]" wrote:
    > >> I believe there's a UK phone number for such support but it may not bea
    > >> 100% toll-free call (unless you call using VOIP).  Can you open the email
    > >> support case using another computer?

    >
    > >> What anti-virus application or security suite is installed and is your
    > >> subscription current?  What anti-spyware applications (other than
    > >> Defender)? What third-party firewall (if any)?  Were any of these
    > >> applications running in the background when you installed IE8?

    >
    > >> Has a(another) Norton or McAfee application ever been installed on the
    > >> computer (e.g., a free-trial version that came preinstalled when you
    > >> bought
    > >> it)?

    >
    > >> Saetana wrote:
    > >>> Thanks for the advice - I tried to raise a support case online (I live
    > >>> in
    > >>> the UK) but, would you believe it, there is a dropdown box at the endof
    > >>> the form to put in my OS which I cannot click on and it will not accept
    > >>> my
    > >>> support case without using the box.

    >
    > >>> From looking at the forum it seems there have been a few problems as a
    > >>> result of this update - any idea how I can uninstall it for the time
    > >>> being?

    >
    > >>> "PA Bear [MS MVP]" wrote:
    > >>>> For home users, no-charge support is available by calling
    > >>>> 1-866-PCSAFETY
    > >>>> in
    > >>>> the United States and in Canada or by contacting your local Microsoft
    > >>>> subsidiary.  There is no-charge for support calls that are associated
    > >>>> with
    > >>>> security updates.  When you call, clearly state that your problem is
    > >>>> related to a Security Update and cite the update's KB number (e.g.,
    > >>>> KB978207).

    >
    > >>>> LOOK! => If your problem relates to a Cumulative Security Update for IE
    > >>>> (e.g., KB978207), call the above number and ask to be transferred to
    > >>>> the
    > >>>> Consumer IE7 queue (which is 47830).

    >
    > >>>> For more information about how to contact your local Microsoft
    > >>>> subsidiary
    > >>>> for security update support issues, visit the International Support Web
    > >>>> site:http://support.microsoft.com/common/international.aspx

    >
    > >>>> For enterprise customers, support for security updates is available
    > >>>> through
    > >>>> your usual support contacts.

    >
    > >>>> Or you can...

    >
    > >>>> Start a free Windows Update support incident request:
    > >>>>https://support.microsoft.com/oas/default.aspx?gprid=6527
    > >>>> --
    > >>>> ~Robear Dyer (PA Bear)
    > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>>>www.banthecheck.com

    >
    > >>>> Saetana wrote:
    > >>>>> Since the IE security update this week (I have IE8) I cannot click on
    > >>>>> any
    > >>>>> drop-down boxes on any webpage (such as the one to select which
    > >>>>> discussion
    > >>>>> group to post in contained in this "New Question" popup), it just
    > >>>>> freezes
    > >>>>> and then crashes the browser (hourglass appears followed by "Internet
    > >>>>> Explorer must close" box).  This is happening with all dropdown boxes
    > >>>>> on
    > >>>>> all websites (and surveys) I have tried in the last couple of days.

    >
    > >>>>> I cannot be sure that it is due to the latest security update but
    > >>>>> there
    > >>>>> were
    > >>>>> no problems of this kind before.  Any suggestions on how to fix would
    > >>>>> be
    > >>>>> much appreciated, failing which how can I get rid of the security
    > >>>>> update
    > >>>>> until they fix it?  I am running Windows XP with SP3.

    >
    > >> .- Hide quoted text -

    >
    > - Show quoted text -
     
  9. Saetana

    Saetana Flightless Bird

    Thanks for the link, I have downloaded the zip file and plan to
    attempt a repair in the next couple of days. I'll post to advise
    whether it works or not afterwards.

    On Jan 25, 6:47 am, "Robert Aldwinckle" <rob...@techemail.com> wrote:
    > "Saetana" <Saet...@discussions.microsoft.com> wrote in messagenews:9D1720FD-F0E5-4226-9410-D18A892DEED8@microsoft.com...
    > > Since the IE security update this week (I have IE8) I cannot click on any
    > > drop-down boxes on any webpage (such as the one to select which discussion
    > > group to post in contained in this "New Question" popup), it just freezes and
    > > then crashes the browser (hourglass appears followed by "Internet Explorer
    > > must close" box).  This is happening with all dropdown boxes on all websites
    > > (and surveys) I have tried in the last couple of days.

    >
    > > I cannot be sure that it is due to the latest security update but therewere
    > > no problems of this kind before.
    > > Any suggestions on how to fix would be much
    > > appreciated, failing which how can I get rid of the security update until
    > > they fix it?  I am running Windows XP with SP3.

    >
    > Try Kai's  ie8-rereg...
    >
    > http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en
    >
    > Good luck
    >
    > Robert Aldwinckle
    > ---
     

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