Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, IE
quit by itself. Tried to reset default settings; started with -extoff option;
and removed and reinstall IE 8 still the same.

 

WinXP SP2 or SP3?

Are both KB980182 and KB979683 listed in Add/Remove Programs?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed, uninstalled, and/or reinstalled IE8?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Rayson wrote:
> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
> IE
> quit by itself. Tried to reset default settings; started with -extoff
> option; and removed and reinstall IE 8 still the same.

 

XP Pro SP3
Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
I'm using AVG Anti-Virus Free v9 with latest virus pattern.
No third party anti-spyware / firewall.
AVG and Windows firewall are active during uninstall (by add/remove program)
and reinstall of IE 8 via Microsoft Update.
Norton / McAfee have never been installed.

"PA Bear [MS MVP]" wrote:

> WinXP SP2 or SP3?
>
> Are both KB980182 and KB979683 listed in Add/Remove Programs?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed, uninstalled, and/or reinstalled IE8?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Rayson wrote:
> > Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
> > IE
> > quit by itself. Tried to reset default settings; started with -extoff
> > option; and removed and reinstall IE 8 still the same.
>
> .
>

 

1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
select the CUSTOM install option and do NOT install (i.e., uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of
the email scanning components.

• Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

2. Reset IE8 Advanced settings per http://support.microsoft.com/kb/923737.

3. Test.

===========================
[1] Or ditch undependable (IMHO) AVG & install Microsoft Security Essentials
(free): http://www.microsoft.com/security_essentials/default.aspx


Rayson wrote:
> XP Pro SP3
> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
> I'm using AVG Anti-Virus Free v9 with latest virus pattern.
> No third party anti-spyware / firewall.
> AVG and Windows firewall are active during uninstall (by add/remove
> program)
> and reinstall of IE 8 via Microsoft Update.
> Norton / McAfee have never been installed.
>
> "PA Bear [MS MVP]" wrote:
>> WinXP SP2 or SP3?
>>
>> Are both KB980182 and KB979683 listed in Add/Remove Programs?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed, uninstalled,
>> and/or reinstalled IE8?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> Rayson wrote:
>>> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
>>> IE quit by itself. Tried to reset default settings; started with -extoff
>>> option; and removed and reinstall IE 8 still the same.

 

Tried, the same.
Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8, select
Manage Add-Ons, IE quit by itself as well. Seems not related to AVG.

"PA Bear [MS MVP]" wrote:

> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
> select the CUSTOM install option and do NOT install (i.e., uncheck)
> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of
> the email scanning components.
>
> • Why you don't need your anti-virus to scan your email
> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>
> 2. Reset IE8 Advanced settings per http://support.microsoft.com/kb/923737.
>
> 3. Test.
>
> ===========================
> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security Essentials
> (free): http://www.microsoft.com/security_essentials/default.aspx
>
>
> Rayson wrote:
> > XP Pro SP3
> > Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
> > I'm using AVG Anti-Virus Free v9 with latest virus pattern.
> > No third party anti-spyware / firewall.
> > AVG and Windows firewall are active during uninstall (by add/remove
> > program)
> > and reinstall of IE 8 via Microsoft Update.
> > Norton / McAfee have never been installed.
> >
> > "PA Bear [MS MVP]" wrote:
> >> WinXP SP2 or SP3?
> >>
> >> Are both KB980182 and KB979683 listed in Add/Remove Programs?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)? Were any of these
> >> applications running in the background when you installed, uninstalled,
> >> and/or reinstalled IE8?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >> Rayson wrote:
> >>> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
> >>> IE quit by itself. Tried to reset default settings; started with -extoff
> >>> option; and removed and reinstall IE 8 still the same.
>
> .
>

 

I wanna ask if you see the same behavior after you've uninstalled AVG,
installed & updated MSE, done another Aggressive mode Reset but I don't
wanna risk it since...

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


Rayson wrote:
> Tried, the same.
> Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8,
> select
> Manage Add-Ons, IE quit by itself as well. Seems not related to AVG.
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
>> select the CUSTOM install option and do NOT install (i.e., uncheck)
>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any
>> of
>> the email scanning components.
>>
>> • Why you don't need your anti-virus to scan your email
>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>
>> 2. Reset IE8 Advanced settings per
>> http://support.microsoft.com/kb/923737.
>>
>> 3. Test.
>>
>> ===========================
>> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security
>> Essentials (MSE) (free):
>> http://www.microsoft.com/security_essentials/default.aspx
>>
>>
>> Rayson wrote:
>>> XP Pro SP3
>>> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
>>> I'm using AVG Anti-Virus Free v9 with latest virus pattern.
>>> No third party anti-spyware / firewall.
>>> AVG and Windows firewall are active during uninstall (by add/remove
>>> program)
>>> and reinstall of IE 8 via Microsoft Update.
>>> Norton / McAfee have never been installed.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> WinXP SP2 or SP3?
>>>>
>>>> Are both KB980182 and KB979683 listed in Add/Remove Programs?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed, uninstalled,
>>>> and/or reinstalled IE8?
>>>>
>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>> Rayson wrote:
>>>>> Using IE 8 on XP Pro with latest updates. After selected Manage
>>>>> Add-Ons,
>>>>> IE quit by itself. Tried to reset default settings; started
>>>>> with -extoff
>>>>> option; and removed and reinstall IE 8 still the same.
>>
>> .

 

[TYPO CORRECTED]

PA Bear [MS MVP] wrote:
> I wanna ask if you see the same behavior after you've uninstalled AVG,
> installed & updated MSE, done another Aggressive mode Reset,

[AND HAVE REBOOTED]

> ...but I don't wanna risk it since...
>
> There is a very good chance that you are seeing the effects of a
> hijackware
> infection!
>
> NB: If you had no anti-virus application installed or the subscription had
> expired *when the machine first got infected* and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!
>
> Microsoft PCSafety provides home users (only) with no-charge support in
> dealing with malware infections such as viruses, spyware (including
> unwanted
> software), and adware.
> https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
>
> Also available via the Consumer Security Support home page:
> https://consumersecuritysupport.microsoft.com/
>
> Otherwise...
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> NB: Run the FULL scan, not the QUICK scan! You may need to download the
> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
> machine and rename it to SCAN.EXE before running it.
>
> 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
> (only!)
> in Safe Mode with Networking, if need be:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 2b. Vista or Win7=> Run this scan instead:
> http://onecare.live.com/site/en-us/center/whatsnew.htm
>
> 3. Now run a thorough check for hijackware, including posting requested
> logs
> in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
>
> Checking for/Help with Hijackware:
> • http://mvps.org/winhelp2002/unwanted.htm
> • http://inetexplorer.mvps.org/tshoot.html
> • http://www.mvps.org/sramesh2k/Malware_Defence.htm
> • http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> **Chances are you will need to seek expert assistance in
> http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
> http://www.spywarewarrior.com/viewforum.php?f=5,
> http://www.dslreports.com/forum/cleanup,
> http://www.bluetack.co.uk/forums/index.php,
> http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
>
> If these procedures look too complex - and there is no shame in admitting
> this isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
>
>
> Rayson wrote:
>> Tried, the same.
>> Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8,
>> select
>> Manage Add-Ons, IE quit by itself as well. Seems not related to AVG.
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
>>> select the CUSTOM install option and do NOT install (i.e., uncheck)
>>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any
>>> of
>>> the email scanning components.
>>>
>>> • Why you don't need your anti-virus to scan your email
>>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
>>>
>>> 2. Reset IE8 Advanced settings per
>>> http://support.microsoft.com/kb/923737.
>>>
>>> 3. Test.
>>>
>>> ===========================
>>> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security
>>> Essentials (MSE) (free):
>>> http://www.microsoft.com/security_essentials/default.aspx
>>>
>>>
>>> Rayson wrote:
>>>> XP Pro SP3
>>>> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
>>>> I'm using AVG Anti-Virus Free v9 with latest virus pattern.
>>>> No third party anti-spyware / firewall.
>>>> AVG and Windows firewall are active during uninstall (by add/remove
>>>> program)
>>>> and reinstall of IE 8 via Microsoft Update.
>>>> Norton / McAfee have never been installed.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> WinXP SP2 or SP3?
>>>>>
>>>>> Are both KB980182 and KB979683 listed in Add/Remove Programs?
>>>>>
>>>>> What anti-virus application or security suite is installed and is your
>>>>> subscription current? What anti-spyware applications (other than
>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>> applications running in the background when you installed,
>>>>> uninstalled,
>>>>> and/or reinstalled IE8?
>>>>>
>>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>> bought
>>>>> it)?
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>
>>>>> Rayson wrote:
>>>>>> Using IE 8 on XP Pro with latest updates. After selected Manage
>>>>>> Add-Ons,
>>>>>> IE quit by itself. Tried to reset default settings; started
>>>>>> with -extoff
>>>>>> option; and removed and reinstall IE 8 still the same.
>>>
>>> .