Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, IE quit by itself. Tried to reset default settings; started with -extoff option; and removed and reinstall IE 8 still the same.
WinXP SP2 or SP3? Are both KB980182 and KB979683 listed in Add/Remove Programs? What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Were any of these applications running in the background when you installed, uninstalled, and/or reinstalled IE8? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Rayson wrote: > Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, > IE > quit by itself. Tried to reset default settings; started with -extoff > option; and removed and reinstall IE 8 still the same.
XP Pro SP3 Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP I'm using AVG Anti-Virus Free v9 with latest virus pattern. No third party anti-spyware / firewall. AVG and Windows firewall are active during uninstall (by add/remove program) and reinstall of IE 8 via Microsoft Update. Norton / McAfee have never been installed. "PA Bear [MS MVP]" wrote: > WinXP SP2 or SP3? > > Are both KB980182 and KB979683 listed in Add/Remove Programs? > > What anti-virus application or security suite is installed and is your > subscription current? What anti-spyware applications (other than Defender)? > What third-party firewall (if any)? Were any of these applications running > in the background when you installed, uninstalled, and/or reinstalled IE8? > > Has a(another) Norton or McAfee application ever been installed on the > computer (e.g., a free-trial version that came preinstalled when you bought > it)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > Rayson wrote: > > Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, > > IE > > quit by itself. Tried to reset default settings; started with -extoff > > option; and removed and reinstall IE 8 still the same. > > . >
1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time select the CUSTOM install option and do NOT install (i.e., uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of the email scanning components. • Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tutorials/email-scanning/index.htm 2. Reset IE8 Advanced settings per http://support.microsoft.com/kb/923737. 3. Test. =========================== [1] Or ditch undependable (IMHO) AVG & install Microsoft Security Essentials (free): http://www.microsoft.com/security_essentials/default.aspx Rayson wrote: > XP Pro SP3 > Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP > I'm using AVG Anti-Virus Free v9 with latest virus pattern. > No third party anti-spyware / firewall. > AVG and Windows firewall are active during uninstall (by add/remove > program) > and reinstall of IE 8 via Microsoft Update. > Norton / McAfee have never been installed. > > "PA Bear [MS MVP]" wrote: >> WinXP SP2 or SP3? >> >> Are both KB980182 and KB979683 listed in Add/Remove Programs? >> >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? Were any of these >> applications running in the background when you installed, uninstalled, >> and/or reinstalled IE8? >> >> Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought >> it)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >> Rayson wrote: >>> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, >>> IE quit by itself. Tried to reset default settings; started with -extoff >>> option; and removed and reinstall IE 8 still the same.
Tried, the same. Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8, select Manage Add-Ons, IE quit by itself as well. Seems not related to AVG. "PA Bear [MS MVP]" wrote: > 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time > select the CUSTOM install option and do NOT install (i.e., uncheck) > Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of > the email scanning components. > > • Why you don't need your anti-virus to scan your email > http://thundercloud.net/infoave/tutorials/email-scanning/index.htm > > 2. Reset IE8 Advanced settings per http://support.microsoft.com/kb/923737. > > 3. Test. > > =========================== > [1] Or ditch undependable (IMHO) AVG & install Microsoft Security Essentials > (free): http://www.microsoft.com/security_essentials/default.aspx > > > Rayson wrote: > > XP Pro SP3 > > Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP > > I'm using AVG Anti-Virus Free v9 with latest virus pattern. > > No third party anti-spyware / firewall. > > AVG and Windows firewall are active during uninstall (by add/remove > > program) > > and reinstall of IE 8 via Microsoft Update. > > Norton / McAfee have never been installed. > > > > "PA Bear [MS MVP]" wrote: > >> WinXP SP2 or SP3? > >> > >> Are both KB980182 and KB979683 listed in Add/Remove Programs? > >> > >> What anti-virus application or security suite is installed and is your > >> subscription current? What anti-spyware applications (other than > >> Defender)? What third-party firewall (if any)? Were any of these > >> applications running in the background when you installed, uninstalled, > >> and/or reinstalled IE8? > >> > >> Has a(another) Norton or McAfee application ever been installed on the > >> computer (e.g., a free-trial version that came preinstalled when you > >> bought > >> it)? > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >> > >> Rayson wrote: > >>> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, > >>> IE quit by itself. Tried to reset default settings; started with -extoff > >>> option; and removed and reinstall IE 8 still the same. > > . >
I wanna ask if you see the same behavior after you've uninstalled AVG, installed & updated MSE, done another Aggressive mode Reset but I don't wanna risk it since... There is a very good chance that you are seeing the effects of a hijackware infection! NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!! Checking for/Help with Hijackware: • http://mvps.org/winhelp2002/unwanted.htm • http://inetexplorer.mvps.org/tshoot.html • http://www.mvps.org/sramesh2k/Malware_Defence.htm • http://www.elephantboycomputers.com/page2.html#Removing_Malware **Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.** If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. Rayson wrote: > Tried, the same. > Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8, > select > Manage Add-Ons, IE quit by itself as well. Seems not related to AVG. > > "PA Bear [MS MVP]" wrote: > >> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time >> select the CUSTOM install option and do NOT install (i.e., uncheck) >> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any >> of >> the email scanning components. >> >> • Why you don't need your anti-virus to scan your email >> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >> >> 2. Reset IE8 Advanced settings per >> http://support.microsoft.com/kb/923737. >> >> 3. Test. >> >> =========================== >> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security >> Essentials (MSE) (free): >> http://www.microsoft.com/security_essentials/default.aspx >> >> >> Rayson wrote: >>> XP Pro SP3 >>> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP >>> I'm using AVG Anti-Virus Free v9 with latest virus pattern. >>> No third party anti-spyware / firewall. >>> AVG and Windows firewall are active during uninstall (by add/remove >>> program) >>> and reinstall of IE 8 via Microsoft Update. >>> Norton / McAfee have never been installed. >>> >>> "PA Bear [MS MVP]" wrote: >>>> WinXP SP2 or SP3? >>>> >>>> Are both KB980182 and KB979683 listed in Add/Remove Programs? >>>> >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? Were any of these >>>> applications running in the background when you installed, uninstalled, >>>> and/or reinstalled IE8? >>>> >>>> Has a(another) Norton or McAfee application ever been installed on the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought >>>> it)? >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>> Rayson wrote: >>>>> Using IE 8 on XP Pro with latest updates. After selected Manage >>>>> Add-Ons, >>>>> IE quit by itself. Tried to reset default settings; started >>>>> with -extoff >>>>> option; and removed and reinstall IE 8 still the same. >> >> .
[TYPO CORRECTED] PA Bear [MS MVP] wrote: > I wanna ask if you see the same behavior after you've uninstalled AVG, > installed & updated MSE, done another Aggressive mode Reset, [AND HAVE REBOOTED] > ...but I don't wanna risk it since... > > There is a very good chance that you are seeing the effects of a > hijackware > infection! > > NB: If you had no anti-virus application installed or the subscription had > expired *when the machine first got infected* and/or your subscription has > since expired and/or the machine's not been kept fully-patched at Windows > Update, don't waste your time with any of the below: Format & reinstall > Windows. A Repair Install will NOT help! > > Microsoft PCSafety provides home users (only) with no-charge support in > dealing with malware infections such as viruses, spyware (including > unwanted > software), and adware. > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 > > Also available via the Consumer Security Support home page: > https://consumersecuritysupport.microsoft.com/ > > Otherwise... > > 1. See if you can download/run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > NB: Run the FULL scan, not the QUICK scan! You may need to download the > MSRT on a non-infected machine, then transfer MRT.EXE to the infected > machine and rename it to SCAN.EXE before running it. > > 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan > (only!) > in Safe Mode with Networking, if need be: > http://onecare.live.com/site/en-us/center/howsafe.htm > > 2b. Vista or Win7=> Run this scan instead: > http://onecare.live.com/site/en-us/center/whatsnew.htm > > 3. Now run a thorough check for hijackware, including posting requested > logs > in an appropriate forum, not here. DO NOT SKIP THIS STEP!! > > Checking for/Help with Hijackware: > • http://mvps.org/winhelp2002/unwanted.htm > • http://inetexplorer.mvps.org/tshoot.html > • http://www.mvps.org/sramesh2k/Malware_Defence.htm > • http://www.elephantboycomputers.com/page2.html#Removing_Malware > > **Chances are you will need to seek expert assistance in > http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, > http://www.spywarewarrior.com/viewforum.php?f=5, > http://www.dslreports.com/forum/cleanup, > http://www.bluetack.co.uk/forums/index.php, > http://aumha.net/viewforum.php?f=30 or other appropriate forums.** > > If these procedures look too complex - and there is no shame in admitting > this isn't your cup of tea - take the machine to a local, reputable and > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. > > > Rayson wrote: >> Tried, the same. >> Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8, >> select >> Manage Add-Ons, IE quit by itself as well. Seems not related to AVG. >> >> "PA Bear [MS MVP]" wrote: >> >>> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time >>> select the CUSTOM install option and do NOT install (i.e., uncheck) >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any >>> of >>> the email scanning components. >>> >>> • Why you don't need your anti-virus to scan your email >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm >>> >>> 2. Reset IE8 Advanced settings per >>> http://support.microsoft.com/kb/923737. >>> >>> 3. Test. >>> >>> =========================== >>> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security >>> Essentials (MSE) (free): >>> http://www.microsoft.com/security_essentials/default.aspx >>> >>> >>> Rayson wrote: >>>> XP Pro SP3 >>>> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP >>>> I'm using AVG Anti-Virus Free v9 with latest virus pattern. >>>> No third party anti-spyware / firewall. >>>> AVG and Windows firewall are active during uninstall (by add/remove >>>> program) >>>> and reinstall of IE 8 via Microsoft Update. >>>> Norton / McAfee have never been installed. >>>> >>>> "PA Bear [MS MVP]" wrote: >>>>> WinXP SP2 or SP3? >>>>> >>>>> Are both KB980182 and KB979683 listed in Add/Remove Programs? >>>>> >>>>> What anti-virus application or security suite is installed and is your >>>>> subscription current? What anti-spyware applications (other than >>>>> Defender)? What third-party firewall (if any)? Were any of these >>>>> applications running in the background when you installed, >>>>> uninstalled, >>>>> and/or reinstalled IE8? >>>>> >>>>> Has a(another) Norton or McAfee application ever been installed on the >>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>> bought >>>>> it)? >>>>> -- >>>>> ~Robear Dyer (PA Bear) >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>> >>>>> Rayson wrote: >>>>>> Using IE 8 on XP Pro with latest updates. After selected Manage >>>>>> Add-Ons, >>>>>> IE quit by itself. Tried to reset default settings; started >>>>>> with -extoff >>>>>> option; and removed and reinstall IE 8 still the same. >>> >>> .