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IE8 quit by itself when select manage add-ons

Discussion in 'Internet Explorer' started by Rayson, Apr 23, 2010.

  1. Rayson

    Rayson Flightless Bird

    Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons, IE
    quit by itself. Tried to reset default settings; started with -extoff option;
    and removed and reinstall IE 8 still the same.
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    WinXP SP2 or SP3?

    Are both KB980182 and KB979683 listed in Add/Remove Programs?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed, uninstalled, and/or reinstalled IE8?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    Rayson wrote:
    > Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
    > IE
    > quit by itself. Tried to reset default settings; started with -extoff
    > option; and removed and reinstall IE 8 still the same.
     
  3. Rayson

    Rayson Flightless Bird

    XP Pro SP3
    Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
    I'm using AVG Anti-Virus Free v9 with latest virus pattern.
    No third party anti-spyware / firewall.
    AVG and Windows firewall are active during uninstall (by add/remove program)
    and reinstall of IE 8 via Microsoft Update.
    Norton / McAfee have never been installed.

    "PA Bear [MS MVP]" wrote:

    > WinXP SP2 or SP3?
    >
    > Are both KB980182 and KB979683 listed in Add/Remove Programs?
    >
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)? Were any of these applications running
    > in the background when you installed, uninstalled, and/or reinstalled IE8?
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > Rayson wrote:
    > > Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
    > > IE
    > > quit by itself. Tried to reset default settings; started with -extoff
    > > option; and removed and reinstall IE 8 still the same.

    >
    > .
    >
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
    select the CUSTOM install option and do NOT install (i.e., uncheck)
    Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of
    the email scanning components.

    • Why you don't need your anti-virus to scan your email
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    2. Reset IE8 Advanced settings per http://support.microsoft.com/kb/923737.

    3. Test.

    ===========================
    [1] Or ditch undependable (IMHO) AVG & install Microsoft Security Essentials
    (free): http://www.microsoft.com/security_essentials/default.aspx


    Rayson wrote:
    > XP Pro SP3
    > Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
    > I'm using AVG Anti-Virus Free v9 with latest virus pattern.
    > No third party anti-spyware / firewall.
    > AVG and Windows firewall are active during uninstall (by add/remove
    > program)
    > and reinstall of IE 8 via Microsoft Update.
    > Norton / McAfee have never been installed.
    >
    > "PA Bear [MS MVP]" wrote:
    >> WinXP SP2 or SP3?
    >>
    >> Are both KB980182 and KB979683 listed in Add/Remove Programs?
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)? Were any of these
    >> applications running in the background when you installed, uninstalled,
    >> and/or reinstalled IE8?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >> Rayson wrote:
    >>> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
    >>> IE quit by itself. Tried to reset default settings; started with -extoff
    >>> option; and removed and reinstall IE 8 still the same.
     
  5. Rayson

    Rayson Flightless Bird

    Tried, the same.
    Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8, select
    Manage Add-Ons, IE quit by itself as well. Seems not related to AVG.

    "PA Bear [MS MVP]" wrote:

    > 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
    > select the CUSTOM install option and do NOT install (i.e., uncheck)
    > Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of
    > the email scanning components.
    >
    > • Why you don't need your anti-virus to scan your email
    > http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
    >
    > 2. Reset IE8 Advanced settings per http://support.microsoft.com/kb/923737.
    >
    > 3. Test.
    >
    > ===========================
    > [1] Or ditch undependable (IMHO) AVG & install Microsoft Security Essentials
    > (free): http://www.microsoft.com/security_essentials/default.aspx
    >
    >
    > Rayson wrote:
    > > XP Pro SP3
    > > Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
    > > I'm using AVG Anti-Virus Free v9 with latest virus pattern.
    > > No third party anti-spyware / firewall.
    > > AVG and Windows firewall are active during uninstall (by add/remove
    > > program)
    > > and reinstall of IE 8 via Microsoft Update.
    > > Norton / McAfee have never been installed.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> WinXP SP2 or SP3?
    > >>
    > >> Are both KB980182 and KB979683 listed in Add/Remove Programs?
    > >>
    > >> What anti-virus application or security suite is installed and is your
    > >> subscription current? What anti-spyware applications (other than
    > >> Defender)? What third-party firewall (if any)? Were any of these
    > >> applications running in the background when you installed, uninstalled,
    > >> and/or reinstalled IE8?
    > >>
    > >> Has a(another) Norton or McAfee application ever been installed on the
    > >> computer (e.g., a free-trial version that came preinstalled when you
    > >> bought
    > >> it)?
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>
    > >> Rayson wrote:
    > >>> Using IE 8 on XP Pro with latest updates. After selected Manage Add-Ons,
    > >>> IE quit by itself. Tried to reset default settings; started with -extoff
    > >>> option; and removed and reinstall IE 8 still the same.

    >
    > .
    >
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    I wanna ask if you see the same behavior after you've uninstalled AVG,
    installed & updated MSE, done another Aggressive mode Reset but I don't
    wanna risk it since...

    There is a very good chance that you are seeing the effects of a hijackware
    infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    • http://mvps.org/winhelp2002/unwanted.htm
    • http://inetexplorer.mvps.org/tshoot.html
    • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    • http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


    Rayson wrote:
    > Tried, the same.
    > Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8,
    > select
    > Manage Add-Ons, IE quit by itself as well. Seems not related to AVG.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
    >> select the CUSTOM install option and do NOT install (i.e., uncheck)
    >> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any
    >> of
    >> the email scanning components.
    >>
    >> • Why you don't need your anti-virus to scan your email
    >> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
    >>
    >> 2. Reset IE8 Advanced settings per
    >> http://support.microsoft.com/kb/923737.
    >>
    >> 3. Test.
    >>
    >> ===========================
    >> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security
    >> Essentials (MSE) (free):
    >> http://www.microsoft.com/security_essentials/default.aspx
    >>
    >>
    >> Rayson wrote:
    >>> XP Pro SP3
    >>> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
    >>> I'm using AVG Anti-Virus Free v9 with latest virus pattern.
    >>> No third party anti-spyware / firewall.
    >>> AVG and Windows firewall are active during uninstall (by add/remove
    >>> program)
    >>> and reinstall of IE 8 via Microsoft Update.
    >>> Norton / McAfee have never been installed.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>> WinXP SP2 or SP3?
    >>>>
    >>>> Are both KB980182 and KB979683 listed in Add/Remove Programs?
    >>>>
    >>>> What anti-virus application or security suite is installed and is your
    >>>> subscription current? What anti-spyware applications (other than
    >>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>> applications running in the background when you installed, uninstalled,
    >>>> and/or reinstalled IE8?
    >>>>
    >>>> Has a(another) Norton or McAfee application ever been installed on the
    >>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>> bought
    >>>> it)?
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>
    >>>> Rayson wrote:
    >>>>> Using IE 8 on XP Pro with latest updates. After selected Manage
    >>>>> Add-Ons,
    >>>>> IE quit by itself. Tried to reset default settings; started
    >>>>> with -extoff
    >>>>> option; and removed and reinstall IE 8 still the same.

    >>
    >> .
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    [TYPO CORRECTED]

    PA Bear [MS MVP] wrote:
    > I wanna ask if you see the same behavior after you've uninstalled AVG,
    > installed & updated MSE, done another Aggressive mode Reset,


    [AND HAVE REBOOTED]

    > ...but I don't wanna risk it since...
    >
    > There is a very good chance that you are seeing the effects of a
    > hijackware
    > infection!
    >
    > NB: If you had no anti-virus application installed or the subscription had
    > expired *when the machine first got infected* and/or your subscription has
    > since expired and/or the machine's not been kept fully-patched at Windows
    > Update, don't waste your time with any of the below: Format & reinstall
    > Windows. A Repair Install will NOT help!
    >
    > Microsoft PCSafety provides home users (only) with no-charge support in
    > dealing with malware infections such as viruses, spyware (including
    > unwanted
    > software), and adware.
    > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
    >
    > Also available via the Consumer Security Support home page:
    > https://consumersecuritysupport.microsoft.com/
    >
    > Otherwise...
    >
    > 1. See if you can download/run the MSRT manually:
    > http://www.microsoft.com/security/malwareremove/default.mspx
    >
    > NB: Run the FULL scan, not the QUICK scan! You may need to download the
    > MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    > machine and rename it to SCAN.EXE before running it.
    >
    > 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
    > (only!)
    > in Safe Mode with Networking, if need be:
    > http://onecare.live.com/site/en-us/center/howsafe.htm
    >
    > 2b. Vista or Win7=> Run this scan instead:
    > http://onecare.live.com/site/en-us/center/whatsnew.htm
    >
    > 3. Now run a thorough check for hijackware, including posting requested
    > logs
    > in an appropriate forum, not here. DO NOT SKIP THIS STEP!!
    >
    > Checking for/Help with Hijackware:
    > • http://mvps.org/winhelp2002/unwanted.htm
    > • http://inetexplorer.mvps.org/tshoot.html
    > • http://www.mvps.org/sramesh2k/Malware_Defence.htm
    > • http://www.elephantboycomputers.com/page2.html#Removing_Malware
    >
    > **Chances are you will need to seek expert assistance in
    > http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    > http://www.spywarewarrior.com/viewforum.php?f=5,
    > http://www.dslreports.com/forum/cleanup,
    > http://www.bluetack.co.uk/forums/index.php,
    > http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
    >
    > If these procedures look too complex - and there is no shame in admitting
    > this isn't your cup of tea - take the machine to a local, reputable and
    > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    >
    >
    > Rayson wrote:
    >> Tried, the same.
    >> Also tried uninstall AVG, reboot, reset IE 8 settings, restart IE 8,
    >> select
    >> Manage Add-Ons, IE quit by itself as well. Seems not related to AVG.
    >>
    >> "PA Bear [MS MVP]" wrote:
    >>
    >>> 1. Uninstall AVG & reboot, then do a fresh install of AVG. [1] This time
    >>> select the CUSTOM install option and do NOT install (i.e., uncheck)
    >>> Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any
    >>> of
    >>> the email scanning components.
    >>>
    >>> • Why you don't need your anti-virus to scan your email
    >>> http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
    >>>
    >>> 2. Reset IE8 Advanced settings per
    >>> http://support.microsoft.com/kb/923737.
    >>>
    >>> 3. Test.
    >>>
    >>> ===========================
    >>> [1] Or ditch undependable (IMHO) AVG & install Microsoft Security
    >>> Essentials (MSE) (free):
    >>> http://www.microsoft.com/security_essentials/default.aspx
    >>>
    >>>
    >>> Rayson wrote:
    >>>> XP Pro SP3
    >>>> Yes, KB980182 under Windows IE 8 and KB979683 under Windows XP
    >>>> I'm using AVG Anti-Virus Free v9 with latest virus pattern.
    >>>> No third party anti-spyware / firewall.
    >>>> AVG and Windows firewall are active during uninstall (by add/remove
    >>>> program)
    >>>> and reinstall of IE 8 via Microsoft Update.
    >>>> Norton / McAfee have never been installed.
    >>>>
    >>>> "PA Bear [MS MVP]" wrote:
    >>>>> WinXP SP2 or SP3?
    >>>>>
    >>>>> Are both KB980182 and KB979683 listed in Add/Remove Programs?
    >>>>>
    >>>>> What anti-virus application or security suite is installed and is your
    >>>>> subscription current? What anti-spyware applications (other than
    >>>>> Defender)? What third-party firewall (if any)? Were any of these
    >>>>> applications running in the background when you installed,
    >>>>> uninstalled,
    >>>>> and/or reinstalled IE8?
    >>>>>
    >>>>> Has a(another) Norton or McAfee application ever been installed on the
    >>>>> computer (e.g., a free-trial version that came preinstalled when you
    >>>>> bought
    >>>>> it)?
    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>>
    >>>>> Rayson wrote:
    >>>>>> Using IE 8 on XP Pro with latest updates. After selected Manage
    >>>>>> Add-Ons,
    >>>>>> IE quit by itself. Tried to reset default settings; started
    >>>>>> with -extoff
    >>>>>> option; and removed and reinstall IE 8 still the same.
    >>>
    >>> .
     

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