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IE8 not loading

Discussion in 'Internet Explorer' started by PhilippeFV, Jan 5, 2010.

  1. PhilippeFV

    PhilippeFV Flightless Bird

    For no reason I can determine, when I clicked on IE8 icon, I got a window
    saying that it encountered a problem and was shuting down (before it ever
    opened). After doing this a few times, I expended the "details" links and
    found that the program wanted to "attach" a file called _appcompat.txt. I
    don't have this file on my PC. I decided to completely uninstall IE8 which
    brought me back to the default version IE6 on my XP sp3 DELL 4700 PC.
    I then re-installed IE8 but got the same result.

    I would apprecaite some assistance. What's wrong?

    Many thanks.
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Does the behavior persist if you start IE in No Add-ons mode? To start
    IE in No Add-ons mode:

    => Right-click on the blue IE desktop icon and select Start without
    Add-ons; or

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    www.banthecheck.com


    PhilippeFV wrote:
    > For no reason I can determine, when I clicked on IE8 icon, I got a window
    > saying that it encountered a problem and was shuting down (before it ever
    > opened). After doing this a few times, I expended the "details" links and
    > found that the program wanted to "attach" a file called _appcompat.txt. I
    > don't have this file on my PC. I decided to completely uninstall IE8
    > which
    > brought me back to the default version IE6 on my XP sp3 DELL 4700 PC.
    > I then re-installed IE8 but got the same result.
    >
    > I would apprecaite some assistance. What's wrong?
    >
    > Many thanks.
     

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