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IE8 - log-in bill pay account

Discussion in 'Internet Explorer' started by Cynthia, Jun 13, 2010.

  1. Cynthia

    Cynthia Flightless Bird

    I recently had to service my computer due to a hard drive mishap. The techies
    installed a new hard drive (relegated old hard drive to a reformat and put my
    files back on nit) - it is now drive "E" - installed Windows 7 (I had been
    running XP Home Edition with SP2-3 installed); Last week I was able to log in
    to my AT&T online account for wireless services to view and pay my bill.
    Today I went to sign in, and only saw a blank page. This happened
    repeatedly. I don't have a clue what happened here. What do I need to go in
    order to get this page to work? My online banking login, etc. works just
    fine. Thank you
     
  2. Jeff Strickland

    Jeff Strickland Flightless Bird

    I'd have to wonder if the AT&T Webpage was broken.




    "Cynthia" <Cynthia@discussions.microsoft.com> wrote in message
    news:7123D8A2-80B6-4B52-A78E-73A027C0EEC9@microsoft.com...
    >I recently had to service my computer due to a hard drive mishap. The
    >techies
    > installed a new hard drive (relegated old hard drive to a reformat and put
    > my
    > files back on nit) - it is now drive "E" - installed Windows 7 (I had been
    > running XP Home Edition with SP2-3 installed); Last week I was able to log
    > in
    > to my AT&T online account for wireless services to view and pay my bill.
    > Today I went to sign in, and only saw a blank page. This happened
    > repeatedly. I don't have a clue what happened here. What do I need to go
    > in
    > order to get this page to work? My online banking login, etc. works just
    > fine. Thank you
     
  3. Don Varnau

    Don Varnau Flightless Bird

    Hi,
    Try these procedures:
    1. Internet Options> General> Browsing history> Delete (next screen) uncheck
    (at the top) "Preserve favorites website data" and delete Temporary Internet
    Files, History and Cookies.

    2. If unsuccessful with step 1, use the Reset IE Settings button in Internet
    Options> Advanced.
    What the reset will do:
    Reset Internet Explorer settings [Windows 7]:
    http://windows.microsoft.com/en-IN/windows7/Reset-Internet-Explorer-settings

    Additional information:
    936213- How to optimize or reset Internet Explorer 7:
    http://support.microsoft.com/kb/936213/en-us
    - -
    Hope this helps,
    Don
    [MS MVP- IE]


    "Cynthia" <Cynthia@discussions.microsoft.com> wrote in message
    news:7123D8A2-80B6-4B52-A78E-73A027C0EEC9@microsoft.com...
    > I recently had to service my computer due to a hard drive mishap. The

    techies
    > installed a new hard drive (relegated old hard drive to a reformat and put

    my
    > files back on nit) - it is now drive "E" - installed Windows 7 (I had been
    > running XP Home Edition with SP2-3 installed); Last week I was able to log

    in
    > to my AT&T online account for wireless services to view and pay my bill.
    > Today I went to sign in, and only saw a blank page. This happened
    > repeatedly. I don't have a clue what happened here. What do I need to go

    in
    > order to get this page to work? My online banking login, etc. works just
    > fine. Thank you
     
  4. Daave

    Daave Flightless Bird

    Cynthia wrote:
    > I recently had to service my computer due to a hard drive mishap. The
    > techies installed a new hard drive (relegated old hard drive to a
    > reformat and put my files back on nit) - it is now drive "E" -
    > installed Windows 7 (I had been running XP Home Edition with SP2-3
    > installed); Last week I was able to log in to my AT&T online account
    > for wireless services to view and pay my bill. Today I went to sign
    > in, and only saw a blank page. This happened repeatedly. I don't
    > have a clue what happened here. What do I need to go in order to get
    > this page to work? My online banking login, etc. works just fine.
    > Thank you


    I would like to know why the techies installed Windows 7 when you
    already had a perfectly good license to run Windows XP on that PC. Did
    you recently purchase Windows 7? Is it legit? When I hear the term
    "techies," it makes me wonder!

    In the meantime, are you able to load that particular page using another
    browser like Firefox or Opera?
     

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