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IE8 Locking Up w/ PDF File

J

JW

Flightless Bird
OK, I know this sounds weird but it just started and I have been able to
replicate the problem several times, on several different web pages. For the
record, I tested with FireFox and do not experience the problem.

http://www.saintpaulsumc.com/women_reading.htm has two links to the same pdf
file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of them is
at the top of the page: <UMW 2010 Reading List> and one of them is in the
4th paragraph: 2010 Reading List I manage the website for this church.

Either of the links works fine for me if it is the first link that I open.
If I close the pdf window and then click on the other link, the new window
in IE8 locks up and my only exit is thru Task Manager. I found that if I
clean out the browser's temp files, history, cookies between clicking on the
two links, everything works fine. I was able to duplicate the problem on
other websites, including pdf files that are not my files, so I don't think
it's a PDF file issue. I've checked for IE updates and I'm up to date. I've
also tried rebooting but still have the problem. The problem does not occur
with FireFox, so I assume it's not a PDF Reader bug. Any ideas what's going
on?

Thanks for your help,
JW
 
L

Leonard Grey

Flightless Bird
"The problem does not occur with FireFox, so I assume it's not a PDF
Reader bug."

That is an incorrect assumption.

And I have no trouble opening PDFs on my copy of IE 8.
---
Leonard Grey
Errare humanum est

JW wrote:
> OK, I know this sounds weird but it just started and I have been able to
> replicate the problem several times, on several different web pages. For the
> record, I tested with FireFox and do not experience the problem.
>
> http://www.saintpaulsumc.com/women_reading.htm has two links to the same pdf
> file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of them is
> at the top of the page: <UMW 2010 Reading List> and one of them is in the
> 4th paragraph: 2010 Reading List I manage the website for this church.
>
> Either of the links works fine for me if it is the first link that I open.
> If I close the pdf window and then click on the other link, the new window
> in IE8 locks up and my only exit is thru Task Manager. I found that if I
> clean out the browser's temp files, history, cookies between clicking on the
> two links, everything works fine. I was able to duplicate the problem on
> other websites, including pdf files that are not my files, so I don't think
> it's a PDF file issue. I've checked for IE updates and I'm up to date. I've
> also tried rebooting but still have the problem. The problem does not occur
> with FireFox, so I assume it's not a PDF Reader bug. Any ideas what's going
> on?
>
> Thanks for your help,
> JW
>
>
>
 
J

JW

Flightless Bird
Oops, I'm running XP SP3, if that makes a difference.
JW

"JW" <jwilliams644@hotmail.nospam.com> wrote in message
news:%23ocmjFPpKHA.1548@TK2MSFTNGP06.phx.gbl...
> OK, I know this sounds weird but it just started and I have been able to
> replicate the problem several times, on several different web pages. For
> the record, I tested with FireFox and do not experience the problem.
>
> http://www.saintpaulsumc.com/women_reading.htm has two links to the same
> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of
> them is at the top of the page: <UMW 2010 Reading List> and one of them is
> in the 4th paragraph: 2010 Reading List I manage the website for this
> church.
>
> Either of the links works fine for me if it is the first link that I open.
> If I close the pdf window and then click on the other link, the new window
> in IE8 locks up and my only exit is thru Task Manager. I found that if I
> clean out the browser's temp files, history, cookies between clicking on
> the two links, everything works fine. I was able to duplicate the problem
> on other websites, including pdf files that are not my files, so I don't
> think it's a PDF file issue. I've checked for IE updates and I'm up to
> date. I've also tried rebooting but still have the problem. The problem
> does not occur with FireFox, so I assume it's not a PDF Reader bug. Any
> ideas what's going on?
>
> Thanks for your help,
> JW
>
>
 
D

Donald Anadell

Flightless Bird
"JW" <jwilliams644@hotmail.nospam.com> wrote in message
news:%23ocmjFPpKHA.1548@TK2MSFTNGP06.phx.gbl...
> OK, I know this sounds weird but it just started and I have been able to
> replicate the problem several times, on several different web pages. For
> the record, I tested with FireFox and do not experience the problem.
>
> http://www.saintpaulsumc.com/women_reading.htm has two links to the same
> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of
> them is at the top of the page: <UMW 2010 Reading List> and one of them is
> in the 4th paragraph: 2010 Reading List I manage the website for this
> church.
>
> Either of the links works fine for me if it is the first link that I open.
> If I close the pdf window and then click on the other link, the new window
> in IE8 locks up and my only exit is thru Task Manager. I found that if I
> clean out the browser's temp files, history, cookies between clicking on
> the two links, everything works fine. I was able to duplicate the problem
> on other websites, including pdf files that are not my files, so I don't
> think it's a PDF file issue. I've checked for IE updates and I'm up to
> date. I've also tried rebooting but still have the problem. The problem
> does not occur with FireFox, so I assume it's not a PDF Reader bug. Any
> ideas what's going on?


I can not reproduce your problem here on any machine using Windows XP SP3,
IE6, IE7, or IE8, and Adobe Reader 9.3 on all machines.

What PDF reader are you using?

Have you tried uninstalling and reinstalling your PDF reader?

Good luck,

Donald Anadell


>
> Thanks for your help,
> JW
>
>
 
P

PA Bear [MS MVP]

Flightless Bird
What's the name and version of your PDF reader (e.g., Adobe Reader v8.1;
Adobe Acrobat v7.1)?

Did the problem start immediately after installing KB978207?

More...

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737
http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8?

4. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JW wrote:
> Oops, I'm running XP SP3, if that makes a difference.
>
>> OK, I know this sounds weird but it just started and I have been able to
>> replicate the problem several times, on several different web pages. For
>> the record, I tested with FireFox and do not experience the problem.
>>
>> http://www.saintpaulsumc.com/women_reading.htm has two links to the same
>> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of
>> them is at the top of the page: <UMW 2010 Reading List> and one of them
>> is
>> in the 4th paragraph: 2010 Reading List I manage the website for this
>> church.
>>
>> Either of the links works fine for me if it is the first link that I
>> open.
>> If I close the pdf window and then click on the other link, the new
>> window
>> in IE8 locks up and my only exit is thru Task Manager. I found that if I
>> clean out the browser's temp files, history, cookies between clicking on
>> the two links, everything works fine. I was able to duplicate the problem
>> on other websites, including pdf files that are not my files, so I don't
>> think it's a PDF file issue. I've checked for IE updates and I'm up to
>> date. I've also tried rebooting but still have the problem. The problem
>> does not occur with FireFox, so I assume it's not a PDF Reader bug. Any
>> ideas what's going on?
 
J

JW

Flightless Bird
Thanks for all the responses. I asked a few other folks to check and it
seems like it's strictly my pc's problem. I also fired up my laptop which is
pretty much running parallel applications, and no problem with it. PaBear,
you asked lots of questions! <G> Here are a few answers...

I'm running Adobe Reader 9.3.0, and ESET Smart Security 4.0. Computer was
ordered w/o anti-virus software so Norton or McAfee has never been
installed. Ad-Aware 8.1.4 is also installed. Looks like I installed IE8 in
7/09, so ESET and some version of Ad-Aware was probably running in the
background at that time. Regardless, I am sure this is a recent problem. No
way the problem has existed since original IE8 install.

It looks like KB978207 has been installed about 10 days. It's hard to know
if the problem started then. I think I would have seen it sooner, but it's
hard to know for sure.

AHA!!! The problem goes away in No Add-ons mode! When I click on "Manage
add-ons" I was blown away by the number of items listed, with most of them
belonging to MS or Sun. Any guesses at a good place to start disabling??

I read http://support.microsoft.com/kb/923737 but haven't taken that leap
yet. Is "Reset IE Advanced Settings" different from "Reset IE Settings"? I
could not find any reference to advanced settings.

Anything here point toward an answer, or do I just start troubleshooting
add-ons??

Thanks again,
JW

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uzjmfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...
> What's the name and version of your PDF reader (e.g., Adobe Reader v8.1;
> Adobe Acrobat v7.1)?
>
> Did the problem start immediately after installing KB978207?
>
> More...
>
> 1. Does the behavior persist if you start IE in No Add-ons mode? To start
> IE in No Add-ons mode:
>
> => Right-click on the blue IE desktop icon and select Start without
> Add-ons; or
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
> & IE8 in all OSS]
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737
> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
>
> 3. What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE8?
>
> 4. Has a(nother) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> JW wrote:
>> Oops, I'm running XP SP3, if that makes a difference.
>>
>>> OK, I know this sounds weird but it just started and I have been able to
>>> replicate the problem several times, on several different web pages. For
>>> the record, I tested with FireFox and do not experience the problem.
>>>
>>> http://www.saintpaulsumc.com/women_reading.htm has two links to the same
>>> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of
>>> them is at the top of the page: <UMW 2010 Reading List> and one of them
>>> is
>>> in the 4th paragraph: 2010 Reading List I manage the website for this
>>> church.
>>>
>>> Either of the links works fine for me if it is the first link that I
>>> open.
>>> If I close the pdf window and then click on the other link, the new
>>> window
>>> in IE8 locks up and my only exit is thru Task Manager. I found that if I
>>> clean out the browser's temp files, history, cookies between clicking on
>>> the two links, everything works fine. I was able to duplicate the
>>> problem
>>> on other websites, including pdf files that are not my files, so I don't
>>> think it's a PDF file issue. I've checked for IE updates and I'm up to
>>> date. I've also tried rebooting but still have the problem. The problem
>>> does not occur with FireFox, so I assume it's not a PDF Reader bug. Any
>>> ideas what's going on?

>
 
P

PA Bear [MS MVP]

Flightless Bird
> AHA!!! The problem goes away in No Add-ons mode!...Is "Reset IE Advanced
> Settings" different from "Reset IE Settings"?


No, they're the same thing. [I shoulda snipped that second, Win7-specific
link. My bad.]

Though a tad outdated,
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx offers some tips on
Add-ons (applies to IE7 & IE8 in all Windows versions).

There are two ways to go about it: Disabling Add-ons one-by-one (closing IE
after disabling each one) until you find the miscreant. Or doing a Reset &
then re-enabling each Add-on one-by-one (closing IE after disabling each
one) until you find the miscreant.

As Adobe (Reader) is involved here, you might wanna start by disabling
(related) Adobe Add-ons (e.g., updaters) but YMMV.

JW wrote:
> Thanks for all the responses. I asked a few other folks to check and it
> seems like it's strictly my pc's problem. I also fired up my laptop which
> is
> pretty much running parallel applications, and no problem with it. PaBear,
> you asked lots of questions! <G> Here are a few answers...
>
> I'm running Adobe Reader 9.3.0, and ESET Smart Security 4.0. Computer was
> ordered w/o anti-virus software so Norton or McAfee has never been
> installed. Ad-Aware 8.1.4 is also installed. Looks like I installed IE8 in
> 7/09, so ESET and some version of Ad-Aware was probably running in the
> background at that time. Regardless, I am sure this is a recent problem.
> No
> way the problem has existed since original IE8 install.
>
> It looks like KB978207 has been installed about 10 days. It's hard to know
> if the problem started then. I think I would have seen it sooner, but it's
> hard to know for sure.
>
> AHA!!! The problem goes away in No Add-ons mode! When I click on "Manage
> add-ons" I was blown away by the number of items listed, with most of them
> belonging to MS or Sun. Any guesses at a good place to start disabling??
>
> I read http://support.microsoft.com/kb/923737 but haven't taken that leap
> yet. Is "Reset IE Advanced Settings" different from "Reset IE Settings"? I
> could not find any reference to advanced settings.
>
> Anything here point toward an answer, or do I just start troubleshooting
> add-ons??
>
> Thanks again,
> JW
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:uzjmfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...
>> What's the name and version of your PDF reader (e.g., Adobe Reader v8.1;
>> Adobe Acrobat v7.1)?
>>
>> Did the problem start immediately after installing KB978207?
>>
>> More...
>>
>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>> start
>> IE in No Add-ons mode:
>>
>> => Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> => Start | (All) Programs | Accessories | System Tools | Internet
>> Explorer (No add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
>> & IE8 in all OSS]
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737
>> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
>>
>> 3. What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE8?
>>
>> 4. Has a(nother) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> JW wrote:
>>> Oops, I'm running XP SP3, if that makes a difference.
>>>
>>>> OK, I know this sounds weird but it just started and I have been able
>>>> to
>>>> replicate the problem several times, on several different web pages.
>>>> For
>>>> the record, I tested with FireFox and do not experience the problem.
>>>>
>>>> http://www.saintpaulsumc.com/women_reading.htm has two links to the
>>>> same
>>>> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One of
>>>> them is at the top of the page: <UMW 2010 Reading List> and one of them
>>>> is
>>>> in the 4th paragraph: 2010 Reading List I manage the website for this
>>>> church.
>>>>
>>>> Either of the links works fine for me if it is the first link that I
>>>> open.
>>>> If I close the pdf window and then click on the other link, the new
>>>> window
>>>> in IE8 locks up and my only exit is thru Task Manager. I found that if
>>>> I
>>>> clean out the browser's temp files, history, cookies between clicking
>>>> on
>>>> the two links, everything works fine. I was able to duplicate the
>>>> problem
>>>> on other websites, including pdf files that are not my files, so I
>>>> don't
>>>> think it's a PDF file issue. I've checked for IE updates and I'm up to
>>>> date. I've also tried rebooting but still have the problem. The problem
>>>> does not occur with FireFox, so I assume it's not a PDF Reader bug. Any
>>>> ideas what's going on?
 
J

JW

Flightless Bird
Re: IE8 Locking Up w/ PDF File - !!SUCCESS!!

Just a quick note to report back on a successful fix, and to thank PA Bear
and everyone for their suggestions...

After the problem disappeared when running in NO Add-ons mode, I decided to
take a shot at selectively disabling add-ons. To shorten a considerably
longer story, the problem turned out to be related to the Google ToolBar,
which I run primarily for the PageRank button. I've run the Google ToolBar
for quite awhile without problems, but when I got to looking closer, I
noticed two new buttons that had appeared recently without catching my
attention - "Share" and "Sidewiki". When I disabled the "Share" button, the
problem was immediately eliminated. Don't know why, don't really care, just
relieved it was that simple. I ended up disabling both of the new buttons,
and life is, once again, good.

PA Bear, as always thanks for being there. <:)
JW

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:eYnPbXSpKHA.3776@TK2MSFTNGP04.phx.gbl...
>> AHA!!! The problem goes away in No Add-ons mode!...Is "Reset IE Advanced
>> Settings" different from "Reset IE Settings"?

>
> No, they're the same thing. [I shoulda snipped that second, Win7-specific
> link. My bad.]
>
> Though a tad outdated,
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx offers some tips
> on Add-ons (applies to IE7 & IE8 in all Windows versions).
>
> There are two ways to go about it: Disabling Add-ons one-by-one (closing
> IE after disabling each one) until you find the miscreant. Or doing a
> Reset & then re-enabling each Add-on one-by-one (closing IE after
> disabling each one) until you find the miscreant.
>
> As Adobe (Reader) is involved here, you might wanna start by disabling
> (related) Adobe Add-ons (e.g., updaters) but YMMV.
>
> JW wrote:
>> Thanks for all the responses. I asked a few other folks to check and it
>> seems like it's strictly my pc's problem. I also fired up my laptop which
>> is
>> pretty much running parallel applications, and no problem with it.
>> PaBear,
>> you asked lots of questions! <G> Here are a few answers...
>>
>> I'm running Adobe Reader 9.3.0, and ESET Smart Security 4.0. Computer was
>> ordered w/o anti-virus software so Norton or McAfee has never been
>> installed. Ad-Aware 8.1.4 is also installed. Looks like I installed IE8
>> in
>> 7/09, so ESET and some version of Ad-Aware was probably running in the
>> background at that time. Regardless, I am sure this is a recent problem.
>> No
>> way the problem has existed since original IE8 install.
>>
>> It looks like KB978207 has been installed about 10 days. It's hard to
>> know
>> if the problem started then. I think I would have seen it sooner, but
>> it's
>> hard to know for sure.
>>
>> AHA!!! The problem goes away in No Add-ons mode! When I click on "Manage
>> add-ons" I was blown away by the number of items listed, with most of
>> them
>> belonging to MS or Sun. Any guesses at a good place to start disabling??
>>
>> I read http://support.microsoft.com/kb/923737 but haven't taken that leap
>> yet. Is "Reset IE Advanced Settings" different from "Reset IE Settings"?
>> I
>> could not find any reference to advanced settings.
>>
>> Anything here point toward an answer, or do I just start troubleshooting
>> add-ons??
>>
>> Thanks again,
>> JW
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:uzjmfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...
>>> What's the name and version of your PDF reader (e.g., Adobe Reader v8.1;
>>> Adobe Acrobat v7.1)?
>>>
>>> Did the problem start immediately after installing KB978207?
>>>
>>> More...
>>>
>>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>>> start
>>> IE in No Add-ons mode:
>>>
>>> => Right-click on the blue IE desktop icon and select Start without
>>> Add-ons; or
>>>
>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>> Explorer (No add-ons).
>>>
>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
>>> IE7
>>> & IE8 in all OSS]
>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>
>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>> http://support.microsoft.com/kb/923737
>>> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
>>>
>>> 3. What anti-virus application or security suite is installed and is
>>> your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8?
>>>
>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>> this
>>> machine (e.g., a free-trial version that came preinstalled when you
>>> bought
>>> it)?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> JW wrote:
>>>> Oops, I'm running XP SP3, if that makes a difference.
>>>>
>>>>> OK, I know this sounds weird but it just started and I have been able
>>>>> to
>>>>> replicate the problem several times, on several different web pages.
>>>>> For
>>>>> the record, I tested with FireFox and do not experience the problem.
>>>>>
>>>>> http://www.saintpaulsumc.com/women_reading.htm has two links to the
>>>>> same
>>>>> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One
>>>>> of
>>>>> them is at the top of the page: <UMW 2010 Reading List> and one of
>>>>> them
>>>>> is
>>>>> in the 4th paragraph: 2010 Reading List I manage the website for this
>>>>> church.
>>>>>
>>>>> Either of the links works fine for me if it is the first link that I
>>>>> open.
>>>>> If I close the pdf window and then click on the other link, the new
>>>>> window
>>>>> in IE8 locks up and my only exit is thru Task Manager. I found that if
>>>>> I
>>>>> clean out the browser's temp files, history, cookies between clicking
>>>>> on
>>>>> the two links, everything works fine. I was able to duplicate the
>>>>> problem
>>>>> on other websites, including pdf files that are not my files, so I
>>>>> don't
>>>>> think it's a PDF file issue. I've checked for IE updates and I'm up to
>>>>> date. I've also tried rebooting but still have the problem. The
>>>>> problem
>>>>> does not occur with FireFox, so I assume it's not a PDF Reader bug.
>>>>> Any
>>>>> ideas what's going on?

>
 
P

PA Bear [MS MVP]

Flightless Bird
Re: IE8 Locking Up w/ PDF File - !!SUCCESS!!

YW

JW wrote:
> Just a quick note to report back on a successful fix, and to thank PA Bear
> and everyone for their suggestions...
>
> After the problem disappeared when running in NO Add-ons mode, I decided
> to
> take a shot at selectively disabling add-ons. To shorten a considerably
> longer story, the problem turned out to be related to the Google ToolBar,
> which I run primarily for the PageRank button. I've run the Google ToolBar
> for quite awhile without problems, but when I got to looking closer, I
> noticed two new buttons that had appeared recently without catching my
> attention - "Share" and "Sidewiki". When I disabled the "Share" button,
> the
> problem was immediately eliminated. Don't know why, don't really care,
> just
> relieved it was that simple. I ended up disabling both of the new buttons,
> and life is, once again, good.
>
> PA Bear, as always thanks for being there. <:)
> JW
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:eYnPbXSpKHA.3776@TK2MSFTNGP04.phx.gbl...
>>> AHA!!! The problem goes away in No Add-ons mode!...Is "Reset IE Advanced
>>> Settings" different from "Reset IE Settings"?

>>
>> No, they're the same thing. [I shoulda snipped that second,
>> Win7-specific
>> link. My bad.]
>>
>> Though a tad outdated,
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx offers some tips
>> on Add-ons (applies to IE7 & IE8 in all Windows versions).
>>
>> There are two ways to go about it: Disabling Add-ons one-by-one (closing
>> IE after disabling each one) until you find the miscreant. Or doing a
>> Reset & then re-enabling each Add-on one-by-one (closing IE after
>> disabling each one) until you find the miscreant.
>>
>> As Adobe (Reader) is involved here, you might wanna start by disabling
>> (related) Adobe Add-ons (e.g., updaters) but YMMV.
>>
>> JW wrote:
>>> Thanks for all the responses. I asked a few other folks to check and it
>>> seems like it's strictly my pc's problem. I also fired up my laptop
>>> which
>>> is
>>> pretty much running parallel applications, and no problem with it.
>>> PaBear,
>>> you asked lots of questions! <G> Here are a few answers...
>>>
>>> I'm running Adobe Reader 9.3.0, and ESET Smart Security 4.0. Computer
>>> was
>>> ordered w/o anti-virus software so Norton or McAfee has never been
>>> installed. Ad-Aware 8.1.4 is also installed. Looks like I installed IE8
>>> in
>>> 7/09, so ESET and some version of Ad-Aware was probably running in the
>>> background at that time. Regardless, I am sure this is a recent problem.
>>> No
>>> way the problem has existed since original IE8 install.
>>>
>>> It looks like KB978207 has been installed about 10 days. It's hard to
>>> know
>>> if the problem started then. I think I would have seen it sooner, but
>>> it's
>>> hard to know for sure.
>>>
>>> AHA!!! The problem goes away in No Add-ons mode! When I click on "Manage
>>> add-ons" I was blown away by the number of items listed, with most of
>>> them
>>> belonging to MS or Sun. Any guesses at a good place to start disabling??
>>>
>>> I read http://support.microsoft.com/kb/923737 but haven't taken that
>>> leap
>>> yet. Is "Reset IE Advanced Settings" different from "Reset IE Settings"?
>>> I
>>> could not find any reference to advanced settings.
>>>
>>> Anything here point toward an answer, or do I just start troubleshooting
>>> add-ons??
>>>
>>> Thanks again,
>>> JW
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> news:uzjmfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...
>>>> What's the name and version of your PDF reader (e.g., Adobe Reader
>>>> v8.1;
>>>> Adobe Acrobat v7.1)?
>>>>
>>>> Did the problem start immediately after installing KB978207?
>>>>
>>>> More...
>>>>
>>>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>>>> start
>>>> IE in No Add-ons mode:
>>>>
>>>> => Right-click on the blue IE desktop icon and select Start without
>>>> Add-ons; or
>>>>
>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>> Explorer (No add-ons).
>>>>
>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
>>>> IE7
>>>> & IE8 in all OSS]
>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>
>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>>> http://support.microsoft.com/kb/923737
>>>> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
>>>>
>>>> 3. What anti-virus application or security suite is installed and is
>>>> your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed IE8?
>>>>
>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>>> this
>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> JW wrote:
>>>>> Oops, I'm running XP SP3, if that makes a difference.
>>>>>
>>>>>> OK, I know this sounds weird but it just started and I have been able
>>>>>> to
>>>>>> replicate the problem several times, on several different web pages.
>>>>>> For
>>>>>> the record, I tested with FireFox and do not experience the problem.
>>>>>>
>>>>>> http://www.saintpaulsumc.com/women_reading.htm has two links to the
>>>>>> same
>>>>>> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One
>>>>>> of
>>>>>> them is at the top of the page: <UMW 2010 Reading List> and one of
>>>>>> them
>>>>>> is
>>>>>> in the 4th paragraph: 2010 Reading List I manage the website for
>>>>>> this
>>>>>> church.
>>>>>>
>>>>>> Either of the links works fine for me if it is the first link that I
>>>>>> open.
>>>>>> If I close the pdf window and then click on the other link, the new
>>>>>> window
>>>>>> in IE8 locks up and my only exit is thru Task Manager. I found that
>>>>>> if
>>>>>> I
>>>>>> clean out the browser's temp files, history, cookies between clicking
>>>>>> on
>>>>>> the two links, everything works fine. I was able to duplicate the
>>>>>> problem
>>>>>> on other websites, including pdf files that are not my files, so I
>>>>>> don't
>>>>>> think it's a PDF file issue. I've checked for IE updates and I'm up
>>>>>> to
>>>>>> date. I've also tried rebooting but still have the problem. The
>>>>>> problem
>>>>>> does not occur with FireFox, so I assume it's not a PDF Reader bug.
>>>>>> Any
>>>>>> ideas what's going on?
 
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