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IE8 32 bit and IE8 64 bit

Discussion in 'Internet Explorer' started by VistaNewbie, Jan 8, 2010.

  1. VistaNewbie

    VistaNewbie Flightless Bird

    I have an HP Notebook with Windows Vista x64.

    There are two paths to Internet Explorer:
    C:/Program Files (x86)\Internet Explorer [Internet Explorer (32 bit)]
    C:/Program Files\Internet Explorer [Internet Explorer (64-bit)]

    Recently, I noticed that some web functions no longer work, e.g. I cannot
    use the HP Support Chat program. This is a program that requires an Active
    X installation in order to open a window that allows chat with
    Hewlett-Packard support staff.

    HP also provides a program on their website that "Auto detects" the computer
    model, specs, etc. This program also uses an Active X control. It too
    doesn't work anymore.

    When I try to install the Active X program, I get a message that says I am
    using an incompatible browser. I've launched IE8 from both locations above.
    Neither browser seems to allow the installation of the Active X control.

    All IE8 security settings are set to their defaults.

    Pop-up blocker is disabled.

    Any suggestions would be greatly appreciated.
     
  2. Jeff Strickland

    Jeff Strickland Flightless Bird

    Some Web stuff does not work with 64-bit IE.

    Notably, Adobe Flash does not work with 64-bit Explorer. You need to use
    32-bit Internet Explorer when you get a report that what you are doing is
    not supported in 64-bit.

    For the time being, you may find that using only 32-bit IE is the better
    option.



    "VistaNewbie" <wpla@hotmail.com> wrote in message
    news:28F09DBE-17CC-4F54-8D4D-9F66A846DCEE@microsoft.com...
    >I have an HP Notebook with Windows Vista x64.
    >
    > There are two paths to Internet Explorer:
    > C:/Program Files (x86)\Internet Explorer [Internet Explorer (32 bit)]
    > C:/Program Files\Internet Explorer [Internet Explorer (64-bit)]
    >
    > Recently, I noticed that some web functions no longer work, e.g. I cannot
    > use the HP Support Chat program. This is a program that requires an
    > Active X installation in order to open a window that allows chat with
    > Hewlett-Packard support staff.
    >
    > HP also provides a program on their website that "Auto detects" the
    > computer model, specs, etc. This program also uses an Active X control.
    > It too doesn't work anymore.
    >
    > When I try to install the Active X program, I get a message that says I am
    > using an incompatible browser. I've launched IE8 from both locations
    > above. Neither browser seems to allow the installation of the Active X
    > control.
    >
    > All IE8 security settings are set to their defaults.
    >
    > Pop-up blocker is disabled.
    >
    > Any suggestions would be greatly appreciated.
     
  3. VistaNewbie

    VistaNewbie Flightless Bird

    How can I be sure if I am using the 32 bit version of IE8?

    As I mentioned in my original post, I launched IE8 from C:/Program Files
    (x86)\Internet Explorer (which I believe is the 32 bit version) and it didn't
    work.

    When I launch both versions and do a Help > About Internet Explorer, both
    versions have the same version numbers:
    Version 8.0.6001.18865

    "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    news:hi8de6$mva$1@news.eternal-september.org...
    > Some Web stuff does not work with 64-bit IE.
    >
    > Notably, Adobe Flash does not work with 64-bit Explorer. You need to use
    > 32-bit Internet Explorer when you get a report that what you are doing is
    > not supported in 64-bit.
    >
    > For the time being, you may find that using only 32-bit IE is the better
    > option.
    >
    >
    >
    > "VistaNewbie" <wpla@hotmail.com> wrote in message
    > news:28F09DBE-17CC-4F54-8D4D-9F66A846DCEE@microsoft.com...
    >>I have an HP Notebook with Windows Vista x64.
    >>
    >> There are two paths to Internet Explorer:
    >> C:/Program Files (x86)\Internet Explorer [Internet Explorer (32 bit)]
    >> C:/Program Files\Internet Explorer [Internet Explorer (64-bit)]
    >>
    >> Recently, I noticed that some web functions no longer work, e.g. I cannot
    >> use the HP Support Chat program. This is a program that requires an
    >> Active X installation in order to open a window that allows chat with
    >> Hewlett-Packard support staff.
    >>
    >> HP also provides a program on their website that "Auto detects" the
    >> computer model, specs, etc. This program also uses an Active X control.
    >> It too doesn't work anymore.
    >>
    >> When I try to install the Active X program, I get a message that says I
    >> am using an incompatible browser. I've launched IE8 from both locations
    >> above. Neither browser seems to allow the installation of the Active X
    >> control.
    >>
    >> All IE8 security settings are set to their defaults.
    >>
    >> Pop-up blocker is disabled.
    >>
    >> Any suggestions would be greatly appreciated.

    >
    >
     
  4. Don Varnau

    Don Varnau Flightless Bird

    Hi,
    1. In Help > About Internet Explorer, if you've opened the 64-bit version it
    should say 64-bit somewhere on that screen.

    2. With the warning that a reset will delete AutoComplete data, such as
    passwords and you will have to reinstall or re-enable browser add-ons, try
    resetting IE settings (Internet Options> Advanced.)

    Useful for recovering stored passwords before you clear all stored login
    data:
    IE PassView- NirSoft:
    http://www.nirsoft.net/utils/internet_explorer_password.html

    What a reset of IE settings will do:
    Windows Vista Help- Reset Internet Explorer settings:
    http://windowshelp.microsoft.com/Windows/en-US/Help/81fe3b46-2460-459e-b826-8f134a7fe1771033.mspx

    3. Visit this page with 32-bit IE8 and post the user-Agent string.
    http://www.fiddlertool.com/ua.aspx

    4. What security programs are running? A third-party security program might
    be blocking ActiveX.


    Don
    [MS MVP- IE]


    "VistaNewbie" <wpla@hotmail.com> wrote in message
    news:435CBC0C-5576-4363-9CC5-32B2B7F50A79@microsoft.com...
    > How can I be sure if I am using the 32 bit version of IE8?
    >
    > As I mentioned in my original post, I launched IE8 from C:/Program Files
    > (x86)\Internet Explorer (which I believe is the 32 bit version) and it

    didn't
    > work.
    >
    > When I launch both versions and do a Help > About Internet Explorer, both
    > versions have the same version numbers:
    > Version 8.0.6001.18865



    > "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    > news:hi8de6$mva$1@news.eternal-september.org...
    > > Some Web stuff does not work with 64-bit IE.
    > >
    > > Notably, Adobe Flash does not work with 64-bit Explorer. You need to use
    > > 32-bit Internet Explorer when you get a report that what you are doing

    is
    > > not supported in 64-bit.
    > >
    > > For the time being, you may find that using only 32-bit IE is the better
    > > option.



    > > "VistaNewbie" <wpla@hotmail.com> wrote in message
    > > news:28F09DBE-17CC-4F54-8D4D-9F66A846DCEE@microsoft.com...
    > >>I have an HP Notebook with Windows Vista x64.
    > >>
    > >> There are two paths to Internet Explorer:
    > >> C:/Program Files (x86)\Internet Explorer [Internet Explorer (32

    bit)]
    > >> C:/Program Files\Internet Explorer [Internet Explorer (64-bit)]
    > >>
    > >> Recently, I noticed that some web functions no longer work, e.g. I

    cannot
    > >> use the HP Support Chat program. This is a program that requires an
    > >> Active X installation in order to open a window that allows chat with
    > >> Hewlett-Packard support staff.
    > >>
    > >> HP also provides a program on their website that "Auto detects" the
    > >> computer model, specs, etc. This program also uses an Active X

    control.
    > >> It too doesn't work anymore.
    > >>
    > >> When I try to install the Active X program, I get a message that says I
    > >> am using an incompatible browser. I've launched IE8 from both

    locations
    > >> above. Neither browser seems to allow the installation of the Active X
    > >> control.
    > >>
    > >> All IE8 security settings are set to their defaults.
    > >>
    > >> Pop-up blocker is disabled.
    > >>
    > >> Any suggestions would be greatly appreciated.
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    See
    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/babaa5f8-ff06-4ea2-aef6-a9416d65f981

    VistaNewbie wrote:
    > I have an HP Notebook with Windows Vista x64.
    >
    > There are two paths to Internet Explorer:
    > C:/Program Files (x86)\Internet Explorer [Internet Explorer (32 bit)]
    > C:/Program Files\Internet Explorer [Internet Explorer (64-bit)]
    >
    > Recently, I noticed that some web functions no longer work, e.g. I cannot
    > use the HP Support Chat program. This is a program that requires an
    > Active
    > X installation in order to open a window that allows chat with
    > Hewlett-Packard support staff.
    >
    > HP also provides a program on their website that "Auto detects" the
    > computer
    > model, specs, etc. This program also uses an Active X control. It too
    > doesn't work anymore.
    >
    > When I try to install the Active X program, I get a message that says I am
    > using an incompatible browser. I've launched IE8 from both locations
    > above.
    > Neither browser seems to allow the installation of the Active X control.
    >
    > All IE8 security settings are set to their defaults.
    >
    > Pop-up blocker is disabled.
    >
    > Any suggestions would be greatly appreciated.
     

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