I have an HP Notebook with Windows Vista x64. There are two paths to Internet Explorer: CProgram Files (x86)\Internet Explorer [Internet Explorer (32 bit)] CProgram Files\Internet Explorer [Internet Explorer (64-bit)] Recently, I noticed that some web functions no longer work, e.g. I cannot use the HP Support Chat program. This is a program that requires an Active X installation in order to open a window that allows chat with Hewlett-Packard support staff. HP also provides a program on their website that "Auto detects" the computer model, specs, etc. This program also uses an Active X control. It too doesn't work anymore. When I try to install the Active X program, I get a message that says I am using an incompatible browser. I've launched IE8 from both locations above. Neither browser seems to allow the installation of the Active X control. All IE8 security settings are set to their defaults. Pop-up blocker is disabled. Any suggestions would be greatly appreciated.