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IE/FF won't work

J

Jimbo

Flightless Bird
I am trying to fix my friends (old) computer

He had it on a wireless network and it was fine

He uses IE and Firefox

Neither can access the Internet

I have checked the networking parameters - can Ping public sites - can
download Windows updates - passes the Network diagnostic tests - But no
browser connectivity

Any ideas ?

TIA
 
J

Jeff Strickland

Flightless Bird
Then the router needs to be re-booted.

The router can connect the computers in the house together but not be able
to get out to the rest of the world. When this happens, you have to turn it
off for 15-ish seconds and turn it back on. The wireless connections should
be able to establish an Internet connection again.

The wired connection(s) to the same router might still work when the
wireless ones do not. I can't explain why, but it happens at my house alot.
Reboot the router.



"Jimbo" <jjmatt@davtv.com> wrote in message
news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>I am trying to fix my friends (old) computer
>
> He had it on a wireless network and it was fine
>
> He uses IE and Firefox
>
> Neither can access the Internet
>
> I have checked the networking parameters - can Ping public sites - can
> download Windows updates - passes the Network diagnostic tests - But no
> browser connectivity
>
> Any ideas ?
>
> TIA
>
 
J

Jimbo

Flightless Bird
Should have said - it is now on a Ethernet to modem connection - no
wireless, no router

Thanks

"Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
news:hiqocq$3mb$1@news.eternal-september.org...
> Then the router needs to be re-booted.
>
> The router can connect the computers in the house together but not be able
> to get out to the rest of the world. When this happens, you have to turn
> it off for 15-ish seconds and turn it back on. The wireless connections
> should be able to establish an Internet connection again.
>
> The wired connection(s) to the same router might still work when the
> wireless ones do not. I can't explain why, but it happens at my house
> alot. Reboot the router.
>
>
>
> "Jimbo" <jjmatt@davtv.com> wrote in message
> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>>I am trying to fix my friends (old) computer
>>
>> He had it on a wireless network and it was fine
>>
>> He uses IE and Firefox
>>
>> Neither can access the Internet
>>
>> I have checked the networking parameters - can Ping public sites - can
>> download Windows updates - passes the Network diagnostic tests - But no
>> browser connectivity
>>
>> Any ideas ?
>>
>> TIA
>>

>
>
 
J

Jeff Strickland

Flightless Bird
Then you have something amiss in your setup. Have you looked at the wireless
connection and Disabled it? Have you looked at the wired connection andn
Enabled it?

You are having a problem, I think, with the connection -- router -- not
getting out.

You could be having a problem with the driver to the network interface card
(NIC). Use your wireless connection to download the latest driver that
supports your machine's NIC. If your machine has updated to SP3, then the
drivers are not likely to work right.






"Jimbo" <jjmatt@davtv.com> wrote in message
news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
> Should have said - it is now on a Ethernet to modem connection - no
> wireless, no router
>
> Thanks
>
> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
> news:hiqocq$3mb$1@news.eternal-september.org...
>> Then the router needs to be re-booted.
>>
>> The router can connect the computers in the house together but not be
>> able to get out to the rest of the world. When this happens, you have to
>> turn it off for 15-ish seconds and turn it back on. The wireless
>> connections should be able to establish an Internet connection again.
>>
>> The wired connection(s) to the same router might still work when the
>> wireless ones do not. I can't explain why, but it happens at my house
>> alot. Reboot the router.
>>
>>
>>
>> "Jimbo" <jjmatt@davtv.com> wrote in message
>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>>>I am trying to fix my friends (old) computer
>>>
>>> He had it on a wireless network and it was fine
>>>
>>> He uses IE and Firefox
>>>
>>> Neither can access the Internet
>>>
>>> I have checked the networking parameters - can Ping public sites - can
>>> download Windows updates - passes the Network diagnostic tests - But no
>>> browser connectivity
>>>
>>> Any ideas ?
>>>
>>> TIA
>>>

>>
>>

>
>
 
J

Jimbo

Flightless Bird
Yes, I have looked at all these things

As I said, I am able to download Windows Updates, Outlook Express also works
fine, and I am able to "ping" sites

It is just the browsers that seem to be having a problem

Thanks again
"Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
news:hiqucu$b9f$1@news.eternal-september.org...
> Then you have something amiss in your setup. Have you looked at the
> wireless connection and Disabled it? Have you looked at the wired
> connection andn Enabled it?
>
> You are having a problem, I think, with the connection -- router -- not
> getting out.
>
> You could be having a problem with the driver to the network interface
> card (NIC). Use your wireless connection to download the latest driver
> that supports your machine's NIC. If your machine has updated to SP3, then
> the drivers are not likely to work right.
>
>
>
>
>
>
> "Jimbo" <jjmatt@davtv.com> wrote in message
> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
>> Should have said - it is now on a Ethernet to modem connection - no
>> wireless, no router
>>
>> Thanks
>>
>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
>> news:hiqocq$3mb$1@news.eternal-september.org...
>>> Then the router needs to be re-booted.
>>>
>>> The router can connect the computers in the house together but not be
>>> able to get out to the rest of the world. When this happens, you have to
>>> turn it off for 15-ish seconds and turn it back on. The wireless
>>> connections should be able to establish an Internet connection again.
>>>
>>> The wired connection(s) to the same router might still work when the
>>> wireless ones do not. I can't explain why, but it happens at my house
>>> alot. Reboot the router.
>>>
>>>
>>>
>>> "Jimbo" <jjmatt@davtv.com> wrote in message
>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>>>>I am trying to fix my friends (old) computer
>>>>
>>>> He had it on a wireless network and it was fine
>>>>
>>>> He uses IE and Firefox
>>>>
>>>> Neither can access the Internet
>>>>
>>>> I have checked the networking parameters - can Ping public sites - can
>>>> download Windows updates - passes the Network diagnostic tests - But
>>>> no browser connectivity
>>>>
>>>> Any ideas ?
>>>>
>>>> TIA
>>>>
>>>
>>>

>>
>>

>
>
 
J

Jeff Strickland

Flightless Bird
Sorry, I have no more ideas.

If you can get Windows Updates, and e-mail & newsgroups, then you are
getting out to the Internet. Sorry, I missed that earlier.

I'm confused as to how you can get the Windows Updates without the browser
though. What happens if you open IE or FF, and enter microsoft.com/updates
into the address line?







"Jimbo" <jjmatt@davtv.com> wrote in message
news:%23GjuLyqlKHA.2592@TK2MSFTNGP04.phx.gbl...
> Yes, I have looked at all these things
>
> As I said, I am able to download Windows Updates, Outlook Express also
> works fine, and I am able to "ping" sites
>
> It is just the browsers that seem to be having a problem
>
> Thanks again
> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
> news:hiqucu$b9f$1@news.eternal-september.org...
>> Then you have something amiss in your setup. Have you looked at the
>> wireless connection and Disabled it? Have you looked at the wired
>> connection andn Enabled it?
>>
>> You are having a problem, I think, with the connection -- router -- not
>> getting out.
>>
>> You could be having a problem with the driver to the network interface
>> card (NIC). Use your wireless connection to download the latest driver
>> that supports your machine's NIC. If your machine has updated to SP3,
>> then the drivers are not likely to work right.
>>
>>
>>
>>
>>
>>
>> "Jimbo" <jjmatt@davtv.com> wrote in message
>> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
>>> Should have said - it is now on a Ethernet to modem connection - no
>>> wireless, no router
>>>
>>> Thanks
>>>
>>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
>>> news:hiqocq$3mb$1@news.eternal-september.org...
>>>> Then the router needs to be re-booted.
>>>>
>>>> The router can connect the computers in the house together but not be
>>>> able to get out to the rest of the world. When this happens, you have
>>>> to turn it off for 15-ish seconds and turn it back on. The wireless
>>>> connections should be able to establish an Internet connection again.
>>>>
>>>> The wired connection(s) to the same router might still work when the
>>>> wireless ones do not. I can't explain why, but it happens at my house
>>>> alot. Reboot the router.
>>>>
>>>>
>>>>
>>>> "Jimbo" <jjmatt@davtv.com> wrote in message
>>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>>>>>I am trying to fix my friends (old) computer
>>>>>
>>>>> He had it on a wireless network and it was fine
>>>>>
>>>>> He uses IE and Firefox
>>>>>
>>>>> Neither can access the Internet
>>>>>
>>>>> I have checked the networking parameters - can Ping public sites - can
>>>>> download Windows updates - passes the Network diagnostic tests - But
>>>>> no browser connectivity
>>>>>
>>>>> Any ideas ?
>>>>>
>>>>> TIA
>>>>>
>>>>
>>>>
>>>
>>>

>>
>>

>
>
 
J

Jimbo

Flightless Bird
I get the updates because that little "shield" shows up on the taskbar and
clicking it causes to download the updates

I get "web page cannot be displayed" in IE - in Firefox, I get nothing -
just "Done" in the lower left corner

If I unplug the Ethernet adapter, I get a different message in Firefox

Thanks for your help

JM
"Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
news:hisv0f$h67$1@news.eternal-september.org...
> Sorry, I have no more ideas.
>
> If you can get Windows Updates, and e-mail & newsgroups, then you are
> getting out to the Internet. Sorry, I missed that earlier.
>
> I'm confused as to how you can get the Windows Updates without the browser
> though. What happens if you open IE or FF, and enter microsoft.com/updates
> into the address line?
>
>
>
>
>
>
>
> "Jimbo" <jjmatt@davtv.com> wrote in message
> news:%23GjuLyqlKHA.2592@TK2MSFTNGP04.phx.gbl...
>> Yes, I have looked at all these things
>>
>> As I said, I am able to download Windows Updates, Outlook Express also
>> works fine, and I am able to "ping" sites
>>
>> It is just the browsers that seem to be having a problem
>>
>> Thanks again
>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
>> news:hiqucu$b9f$1@news.eternal-september.org...
>>> Then you have something amiss in your setup. Have you looked at the
>>> wireless connection and Disabled it? Have you looked at the wired
>>> connection andn Enabled it?
>>>
>>> You are having a problem, I think, with the connection -- router -- not
>>> getting out.
>>>
>>> You could be having a problem with the driver to the network interface
>>> card (NIC). Use your wireless connection to download the latest driver
>>> that supports your machine's NIC. If your machine has updated to SP3,
>>> then the drivers are not likely to work right.
>>>
>>>
>>>
>>>
>>>
>>>
>>> "Jimbo" <jjmatt@davtv.com> wrote in message
>>> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
>>>> Should have said - it is now on a Ethernet to modem connection - no
>>>> wireless, no router
>>>>
>>>> Thanks
>>>>
>>>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
>>>> news:hiqocq$3mb$1@news.eternal-september.org...
>>>>> Then the router needs to be re-booted.
>>>>>
>>>>> The router can connect the computers in the house together but not be
>>>>> able to get out to the rest of the world. When this happens, you have
>>>>> to turn it off for 15-ish seconds and turn it back on. The wireless
>>>>> connections should be able to establish an Internet connection again.
>>>>>
>>>>> The wired connection(s) to the same router might still work when the
>>>>> wireless ones do not. I can't explain why, but it happens at my house
>>>>> alot. Reboot the router.
>>>>>
>>>>>
>>>>>
>>>>> "Jimbo" <jjmatt@davtv.com> wrote in message
>>>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>>>>>>I am trying to fix my friends (old) computer
>>>>>>
>>>>>> He had it on a wireless network and it was fine
>>>>>>
>>>>>> He uses IE and Firefox
>>>>>>
>>>>>> Neither can access the Internet
>>>>>>
>>>>>> I have checked the networking parameters - can Ping public sites -
>>>>>> can download Windows updates - passes the Network diagnostic tests -
>>>>>> But no browser connectivity
>>>>>>
>>>>>> Any ideas ?
>>>>>>
>>>>>> TIA
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>

>>
>>

>
>
 
J

Jimbo

Flightless Bird
One of the first things I did was turn off McAfee

When I uninstalled it, all is well

Thanks for your help



"Jimbo" <jjmatt@davtv.com> wrote in message
news:-OAZOySulKHA.2164@TK2MSFTNGP02.phx.gbl...
>I get the updates because that little "shield" shows up on the taskbar and
>clicking it causes to download the updates
>
> I get "web page cannot be displayed" in IE - in Firefox, I get nothing -
> just "Done" in the lower left corner
>
> If I unplug the Ethernet adapter, I get a different message in Firefox
>
> Thanks for your help
>
> JM
> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
> news:hisv0f$h67$1@news.eternal-september.org...
>> Sorry, I have no more ideas.
>>
>> If you can get Windows Updates, and e-mail & newsgroups, then you are
>> getting out to the Internet. Sorry, I missed that earlier.
>>
>> I'm confused as to how you can get the Windows Updates without the
>> browser though. What happens if you open IE or FF, and enter
>> microsoft.com/updates into the address line?
>>
>>
>>
>>
>>
>>
>>
>> "Jimbo" <jjmatt@davtv.com> wrote in message
>> news:%23GjuLyqlKHA.2592@TK2MSFTNGP04.phx.gbl...
>>> Yes, I have looked at all these things
>>>
>>> As I said, I am able to download Windows Updates, Outlook Express also
>>> works fine, and I am able to "ping" sites
>>>
>>> It is just the browsers that seem to be having a problem
>>>
>>> Thanks again
>>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
>>> news:hiqucu$b9f$1@news.eternal-september.org...
>>>> Then you have something amiss in your setup. Have you looked at the
>>>> wireless connection and Disabled it? Have you looked at the wired
>>>> connection andn Enabled it?
>>>>
>>>> You are having a problem, I think, with the connection -- router -- not
>>>> getting out.
>>>>
>>>> You could be having a problem with the driver to the network interface
>>>> card (NIC). Use your wireless connection to download the latest driver
>>>> that supports your machine's NIC. If your machine has updated to SP3,
>>>> then the drivers are not likely to work right.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "Jimbo" <jjmatt@davtv.com> wrote in message
>>>> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
>>>>> Should have said - it is now on a Ethernet to modem connection - no
>>>>> wireless, no router
>>>>>
>>>>> Thanks
>>>>>
>>>>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
>>>>> news:hiqocq$3mb$1@news.eternal-september.org...
>>>>>> Then the router needs to be re-booted.
>>>>>>
>>>>>> The router can connect the computers in the house together but not be
>>>>>> able to get out to the rest of the world. When this happens, you have
>>>>>> to turn it off for 15-ish seconds and turn it back on. The wireless
>>>>>> connections should be able to establish an Internet connection again.
>>>>>>
>>>>>> The wired connection(s) to the same router might still work when the
>>>>>> wireless ones do not. I can't explain why, but it happens at my house
>>>>>> alot. Reboot the router.
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Jimbo" <jjmatt@davtv.com> wrote in message
>>>>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
>>>>>>>I am trying to fix my friends (old) computer
>>>>>>>
>>>>>>> He had it on a wireless network and it was fine
>>>>>>>
>>>>>>> He uses IE and Firefox
>>>>>>>
>>>>>>> Neither can access the Internet
>>>>>>>
>>>>>>> I have checked the networking parameters - can Ping public sites -
>>>>>>> can download Windows updates - passes the Network diagnostic
>>>>>>> ests - But no browser connectivity
>>>>>>>
>>>>>>> Any ideas ?
>>>>>>>
>>>>>>> TIA
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>

>>
>>

>
>
 
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