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IE/FF won't work

Discussion in 'Internet Explorer' started by Jimbo, Jan 15, 2010.

  1. Jimbo

    Jimbo Flightless Bird

    I am trying to fix my friends (old) computer

    He had it on a wireless network and it was fine

    He uses IE and Firefox

    Neither can access the Internet

    I have checked the networking parameters - can Ping public sites - can
    download Windows updates - passes the Network diagnostic tests - But no
    browser connectivity

    Any ideas ?

    TIA
     
  2. Jeff Strickland

    Jeff Strickland Flightless Bird

    Then the router needs to be re-booted.

    The router can connect the computers in the house together but not be able
    to get out to the rest of the world. When this happens, you have to turn it
    off for 15-ish seconds and turn it back on. The wireless connections should
    be able to establish an Internet connection again.

    The wired connection(s) to the same router might still work when the
    wireless ones do not. I can't explain why, but it happens at my house alot.
    Reboot the router.



    "Jimbo" <jjmatt@davtv.com> wrote in message
    news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >I am trying to fix my friends (old) computer
    >
    > He had it on a wireless network and it was fine
    >
    > He uses IE and Firefox
    >
    > Neither can access the Internet
    >
    > I have checked the networking parameters - can Ping public sites - can
    > download Windows updates - passes the Network diagnostic tests - But no
    > browser connectivity
    >
    > Any ideas ?
    >
    > TIA
    >
     
  3. Jimbo

    Jimbo Flightless Bird

    Should have said - it is now on a Ethernet to modem connection - no
    wireless, no router

    Thanks

    "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    news:hiqocq$3mb$1@news.eternal-september.org...
    > Then the router needs to be re-booted.
    >
    > The router can connect the computers in the house together but not be able
    > to get out to the rest of the world. When this happens, you have to turn
    > it off for 15-ish seconds and turn it back on. The wireless connections
    > should be able to establish an Internet connection again.
    >
    > The wired connection(s) to the same router might still work when the
    > wireless ones do not. I can't explain why, but it happens at my house
    > alot. Reboot the router.
    >
    >
    >
    > "Jimbo" <jjmatt@davtv.com> wrote in message
    > news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >>I am trying to fix my friends (old) computer
    >>
    >> He had it on a wireless network and it was fine
    >>
    >> He uses IE and Firefox
    >>
    >> Neither can access the Internet
    >>
    >> I have checked the networking parameters - can Ping public sites - can
    >> download Windows updates - passes the Network diagnostic tests - But no
    >> browser connectivity
    >>
    >> Any ideas ?
    >>
    >> TIA
    >>

    >
    >
     
  4. Jeff Strickland

    Jeff Strickland Flightless Bird

    Then you have something amiss in your setup. Have you looked at the wireless
    connection and Disabled it? Have you looked at the wired connection andn
    Enabled it?

    You are having a problem, I think, with the connection -- router -- not
    getting out.

    You could be having a problem with the driver to the network interface card
    (NIC). Use your wireless connection to download the latest driver that
    supports your machine's NIC. If your machine has updated to SP3, then the
    drivers are not likely to work right.






    "Jimbo" <jjmatt@davtv.com> wrote in message
    news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
    > Should have said - it is now on a Ethernet to modem connection - no
    > wireless, no router
    >
    > Thanks
    >
    > "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    > news:hiqocq$3mb$1@news.eternal-september.org...
    >> Then the router needs to be re-booted.
    >>
    >> The router can connect the computers in the house together but not be
    >> able to get out to the rest of the world. When this happens, you have to
    >> turn it off for 15-ish seconds and turn it back on. The wireless
    >> connections should be able to establish an Internet connection again.
    >>
    >> The wired connection(s) to the same router might still work when the
    >> wireless ones do not. I can't explain why, but it happens at my house
    >> alot. Reboot the router.
    >>
    >>
    >>
    >> "Jimbo" <jjmatt@davtv.com> wrote in message
    >> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >>>I am trying to fix my friends (old) computer
    >>>
    >>> He had it on a wireless network and it was fine
    >>>
    >>> He uses IE and Firefox
    >>>
    >>> Neither can access the Internet
    >>>
    >>> I have checked the networking parameters - can Ping public sites - can
    >>> download Windows updates - passes the Network diagnostic tests - But no
    >>> browser connectivity
    >>>
    >>> Any ideas ?
    >>>
    >>> TIA
    >>>

    >>
    >>

    >
    >
     
  5. Jimbo

    Jimbo Flightless Bird

    Yes, I have looked at all these things

    As I said, I am able to download Windows Updates, Outlook Express also works
    fine, and I am able to "ping" sites

    It is just the browsers that seem to be having a problem

    Thanks again
    "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    news:hiqucu$b9f$1@news.eternal-september.org...
    > Then you have something amiss in your setup. Have you looked at the
    > wireless connection and Disabled it? Have you looked at the wired
    > connection andn Enabled it?
    >
    > You are having a problem, I think, with the connection -- router -- not
    > getting out.
    >
    > You could be having a problem with the driver to the network interface
    > card (NIC). Use your wireless connection to download the latest driver
    > that supports your machine's NIC. If your machine has updated to SP3, then
    > the drivers are not likely to work right.
    >
    >
    >
    >
    >
    >
    > "Jimbo" <jjmatt@davtv.com> wrote in message
    > news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
    >> Should have said - it is now on a Ethernet to modem connection - no
    >> wireless, no router
    >>
    >> Thanks
    >>
    >> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    >> news:hiqocq$3mb$1@news.eternal-september.org...
    >>> Then the router needs to be re-booted.
    >>>
    >>> The router can connect the computers in the house together but not be
    >>> able to get out to the rest of the world. When this happens, you have to
    >>> turn it off for 15-ish seconds and turn it back on. The wireless
    >>> connections should be able to establish an Internet connection again.
    >>>
    >>> The wired connection(s) to the same router might still work when the
    >>> wireless ones do not. I can't explain why, but it happens at my house
    >>> alot. Reboot the router.
    >>>
    >>>
    >>>
    >>> "Jimbo" <jjmatt@davtv.com> wrote in message
    >>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >>>>I am trying to fix my friends (old) computer
    >>>>
    >>>> He had it on a wireless network and it was fine
    >>>>
    >>>> He uses IE and Firefox
    >>>>
    >>>> Neither can access the Internet
    >>>>
    >>>> I have checked the networking parameters - can Ping public sites - can
    >>>> download Windows updates - passes the Network diagnostic tests - But
    >>>> no browser connectivity
    >>>>
    >>>> Any ideas ?
    >>>>
    >>>> TIA
    >>>>
    >>>
    >>>

    >>
    >>

    >
    >
     
  6. Jeff Strickland

    Jeff Strickland Flightless Bird

    Sorry, I have no more ideas.

    If you can get Windows Updates, and e-mail & newsgroups, then you are
    getting out to the Internet. Sorry, I missed that earlier.

    I'm confused as to how you can get the Windows Updates without the browser
    though. What happens if you open IE or FF, and enter microsoft.com/updates
    into the address line?







    "Jimbo" <jjmatt@davtv.com> wrote in message
    news:%23GjuLyqlKHA.2592@TK2MSFTNGP04.phx.gbl...
    > Yes, I have looked at all these things
    >
    > As I said, I am able to download Windows Updates, Outlook Express also
    > works fine, and I am able to "ping" sites
    >
    > It is just the browsers that seem to be having a problem
    >
    > Thanks again
    > "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    > news:hiqucu$b9f$1@news.eternal-september.org...
    >> Then you have something amiss in your setup. Have you looked at the
    >> wireless connection and Disabled it? Have you looked at the wired
    >> connection andn Enabled it?
    >>
    >> You are having a problem, I think, with the connection -- router -- not
    >> getting out.
    >>
    >> You could be having a problem with the driver to the network interface
    >> card (NIC). Use your wireless connection to download the latest driver
    >> that supports your machine's NIC. If your machine has updated to SP3,
    >> then the drivers are not likely to work right.
    >>
    >>
    >>
    >>
    >>
    >>
    >> "Jimbo" <jjmatt@davtv.com> wrote in message
    >> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
    >>> Should have said - it is now on a Ethernet to modem connection - no
    >>> wireless, no router
    >>>
    >>> Thanks
    >>>
    >>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    >>> news:hiqocq$3mb$1@news.eternal-september.org...
    >>>> Then the router needs to be re-booted.
    >>>>
    >>>> The router can connect the computers in the house together but not be
    >>>> able to get out to the rest of the world. When this happens, you have
    >>>> to turn it off for 15-ish seconds and turn it back on. The wireless
    >>>> connections should be able to establish an Internet connection again.
    >>>>
    >>>> The wired connection(s) to the same router might still work when the
    >>>> wireless ones do not. I can't explain why, but it happens at my house
    >>>> alot. Reboot the router.
    >>>>
    >>>>
    >>>>
    >>>> "Jimbo" <jjmatt@davtv.com> wrote in message
    >>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >>>>>I am trying to fix my friends (old) computer
    >>>>>
    >>>>> He had it on a wireless network and it was fine
    >>>>>
    >>>>> He uses IE and Firefox
    >>>>>
    >>>>> Neither can access the Internet
    >>>>>
    >>>>> I have checked the networking parameters - can Ping public sites - can
    >>>>> download Windows updates - passes the Network diagnostic tests - But
    >>>>> no browser connectivity
    >>>>>
    >>>>> Any ideas ?
    >>>>>
    >>>>> TIA
    >>>>>
    >>>>
    >>>>
    >>>
    >>>

    >>
    >>

    >
    >
     
  7. Jimbo

    Jimbo Flightless Bird

    I get the updates because that little "shield" shows up on the taskbar and
    clicking it causes to download the updates

    I get "web page cannot be displayed" in IE - in Firefox, I get nothing -
    just "Done" in the lower left corner

    If I unplug the Ethernet adapter, I get a different message in Firefox

    Thanks for your help

    JM
    "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    news:hisv0f$h67$1@news.eternal-september.org...
    > Sorry, I have no more ideas.
    >
    > If you can get Windows Updates, and e-mail & newsgroups, then you are
    > getting out to the Internet. Sorry, I missed that earlier.
    >
    > I'm confused as to how you can get the Windows Updates without the browser
    > though. What happens if you open IE or FF, and enter microsoft.com/updates
    > into the address line?
    >
    >
    >
    >
    >
    >
    >
    > "Jimbo" <jjmatt@davtv.com> wrote in message
    > news:%23GjuLyqlKHA.2592@TK2MSFTNGP04.phx.gbl...
    >> Yes, I have looked at all these things
    >>
    >> As I said, I am able to download Windows Updates, Outlook Express also
    >> works fine, and I am able to "ping" sites
    >>
    >> It is just the browsers that seem to be having a problem
    >>
    >> Thanks again
    >> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    >> news:hiqucu$b9f$1@news.eternal-september.org...
    >>> Then you have something amiss in your setup. Have you looked at the
    >>> wireless connection and Disabled it? Have you looked at the wired
    >>> connection andn Enabled it?
    >>>
    >>> You are having a problem, I think, with the connection -- router -- not
    >>> getting out.
    >>>
    >>> You could be having a problem with the driver to the network interface
    >>> card (NIC). Use your wireless connection to download the latest driver
    >>> that supports your machine's NIC. If your machine has updated to SP3,
    >>> then the drivers are not likely to work right.
    >>>
    >>>
    >>>
    >>>
    >>>
    >>>
    >>> "Jimbo" <jjmatt@davtv.com> wrote in message
    >>> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
    >>>> Should have said - it is now on a Ethernet to modem connection - no
    >>>> wireless, no router
    >>>>
    >>>> Thanks
    >>>>
    >>>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    >>>> news:hiqocq$3mb$1@news.eternal-september.org...
    >>>>> Then the router needs to be re-booted.
    >>>>>
    >>>>> The router can connect the computers in the house together but not be
    >>>>> able to get out to the rest of the world. When this happens, you have
    >>>>> to turn it off for 15-ish seconds and turn it back on. The wireless
    >>>>> connections should be able to establish an Internet connection again.
    >>>>>
    >>>>> The wired connection(s) to the same router might still work when the
    >>>>> wireless ones do not. I can't explain why, but it happens at my house
    >>>>> alot. Reboot the router.
    >>>>>
    >>>>>
    >>>>>
    >>>>> "Jimbo" <jjmatt@davtv.com> wrote in message
    >>>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >>>>>>I am trying to fix my friends (old) computer
    >>>>>>
    >>>>>> He had it on a wireless network and it was fine
    >>>>>>
    >>>>>> He uses IE and Firefox
    >>>>>>
    >>>>>> Neither can access the Internet
    >>>>>>
    >>>>>> I have checked the networking parameters - can Ping public sites -
    >>>>>> can download Windows updates - passes the Network diagnostic tests -
    >>>>>> But no browser connectivity
    >>>>>>
    >>>>>> Any ideas ?
    >>>>>>
    >>>>>> TIA
    >>>>>>
    >>>>>
    >>>>>
    >>>>
    >>>>
    >>>
    >>>

    >>
    >>

    >
    >
     
  8. Jimbo

    Jimbo Flightless Bird

    One of the first things I did was turn off McAfee

    When I uninstalled it, all is well

    Thanks for your help



    "Jimbo" <jjmatt@davtv.com> wrote in message
    news:-OAZOySulKHA.2164@TK2MSFTNGP02.phx.gbl...
    >I get the updates because that little "shield" shows up on the taskbar and
    >clicking it causes to download the updates
    >
    > I get "web page cannot be displayed" in IE - in Firefox, I get nothing -
    > just "Done" in the lower left corner
    >
    > If I unplug the Ethernet adapter, I get a different message in Firefox
    >
    > Thanks for your help
    >
    > JM
    > "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    > news:hisv0f$h67$1@news.eternal-september.org...
    >> Sorry, I have no more ideas.
    >>
    >> If you can get Windows Updates, and e-mail & newsgroups, then you are
    >> getting out to the Internet. Sorry, I missed that earlier.
    >>
    >> I'm confused as to how you can get the Windows Updates without the
    >> browser though. What happens if you open IE or FF, and enter
    >> microsoft.com/updates into the address line?
    >>
    >>
    >>
    >>
    >>
    >>
    >>
    >> "Jimbo" <jjmatt@davtv.com> wrote in message
    >> news:%23GjuLyqlKHA.2592@TK2MSFTNGP04.phx.gbl...
    >>> Yes, I have looked at all these things
    >>>
    >>> As I said, I am able to download Windows Updates, Outlook Express also
    >>> works fine, and I am able to "ping" sites
    >>>
    >>> It is just the browsers that seem to be having a problem
    >>>
    >>> Thanks again
    >>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    >>> news:hiqucu$b9f$1@news.eternal-september.org...
    >>>> Then you have something amiss in your setup. Have you looked at the
    >>>> wireless connection and Disabled it? Have you looked at the wired
    >>>> connection andn Enabled it?
    >>>>
    >>>> You are having a problem, I think, with the connection -- router -- not
    >>>> getting out.
    >>>>
    >>>> You could be having a problem with the driver to the network interface
    >>>> card (NIC). Use your wireless connection to download the latest driver
    >>>> that supports your machine's NIC. If your machine has updated to SP3,
    >>>> then the drivers are not likely to work right.
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
    >>>>
    >>>> "Jimbo" <jjmatt@davtv.com> wrote in message
    >>>> news:%23TPulBjlKHA.2592@TK2MSFTNGP04.phx.gbl...
    >>>>> Should have said - it is now on a Ethernet to modem connection - no
    >>>>> wireless, no router
    >>>>>
    >>>>> Thanks
    >>>>>
    >>>>> "Jeff Strickland" <crwlrjeff@yahoo.com> wrote in message
    >>>>> news:hiqocq$3mb$1@news.eternal-september.org...
    >>>>>> Then the router needs to be re-booted.
    >>>>>>
    >>>>>> The router can connect the computers in the house together but not be
    >>>>>> able to get out to the rest of the world. When this happens, you have
    >>>>>> to turn it off for 15-ish seconds and turn it back on. The wireless
    >>>>>> connections should be able to establish an Internet connection again.
    >>>>>>
    >>>>>> The wired connection(s) to the same router might still work when the
    >>>>>> wireless ones do not. I can't explain why, but it happens at my house
    >>>>>> alot. Reboot the router.
    >>>>>>
    >>>>>>
    >>>>>>
    >>>>>> "Jimbo" <jjmatt@davtv.com> wrote in message
    >>>>>> news:uqGHQFilKHA.4408@TK2MSFTNGP04.phx.gbl...
    >>>>>>>I am trying to fix my friends (old) computer
    >>>>>>>
    >>>>>>> He had it on a wireless network and it was fine
    >>>>>>>
    >>>>>>> He uses IE and Firefox
    >>>>>>>
    >>>>>>> Neither can access the Internet
    >>>>>>>
    >>>>>>> I have checked the networking parameters - can Ping public sites -
    >>>>>>> can download Windows updates - passes the Network diagnostic
    >>>>>>> ests - But no browser connectivity
    >>>>>>>
    >>>>>>> Any ideas ?
    >>>>>>>
    >>>>>>> TIA
    >>>>>>>
    >>>>>>
    >>>>>>
    >>>>>
    >>>>>
    >>>>
    >>>>
    >>>
    >>>

    >>
    >>

    >
    >
     

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