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IE and Firefox Won't Open

T

Terry R.

Flightless Bird
On 3/14/2010 6:26 PM On a whim, Paul Calcagno pounded out on the keyboard

> Terry, I think what thecreator was talking about was when my FF update
> completed, a small window came up asking me to restart now or later, and I
> chose later. Thecreator is saying this caused my issue of FF not wanting to
> start. This doesn't sound correct to me only because I've done many FF
> updates and it never mattered when I rebooted whether it was on XP or Vista.
>
> Do you think running Chkdsk would help free things up so that FF would open
> up?............Paul C.
>
>
>

Paul,

That "small window" is asking if you want to restart FIREFOX, not
windows. That is always the case. NOT being prompted to reboot Windows.



Terry R.
--
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
T

Terry R.

Flightless Bird
On 3/15/2010 7:08 AM On a whim, Paul Calcagno pounded out on the keyboard

> John,
> I'll try one last time to make the series of events clear. I had FF open on
> this WinXP system and an `Update FF' window popped up. I said yes to the
> update and when the update finished I was prompted to either restart now or
> later. This last prompt ALWAYS happens to me on any OS whenever I've updated
> FF.
> I chose to update later and then the problems with FF not opening began. You
> make it sound like being prompted to reboot now or later is not common after
> an update and my take is it always happens. I have FF 3.6 on this Vista HP
> machine I'm using to write this post and when the last FF update was offered
> it also asked me if I wanted to reboot now or later. Paul C.
>

Hi Paul,

Again, it was asking to restart FIREFOX, not Windows.

I would download the complete install here:
http://www.mozilla.com/en-US/firefox/firefox.html

Uninstall FF using Add/Remove Programs. The profile is not removed.

Then trying installing the full install. It could be that the update
failed. If the same thing occurs, there is most likely profile
corruption and you will need to create a new profile using the link I
sent you the first time. Don't be afraid, the old profile remains with
the data. You can copy the bookmarks/history over (places.sqlite) and
other needed files so they won't lose anything. Because if the profile
is corrupt, FF is useless to them without creating a new one.

Then again, they could just use Chrome and move on. I know a lot of
people that have. It's not as pretty, but it's fast and add-ons are
quickly growing.


Terry R.
--
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
P

Paul Calcagno

Flightless Bird
Re: IE and Firefox Won't Open - Correction

Sorry if I wasn't clear all along......after the FF Update completed I was
asked to restart FIREFOX now or later. I chose later. Sorry if I made it
sound like I was being asked to start Windows. I apologize for the
confusion. I think I now know that using the word `reboot' was a mistake.
Paul C.

"Terry R." <F1Com@NOSPAMpobox.com> wrote in message
news:eKntaRHxKHA.948@TK2MSFTNGP05.phx.gbl...
> On 3/14/2010 6:26 PM On a whim, Paul Calcagno pounded out on the keyboard
>
>> Terry, I think what thecreator was talking about was when my FF update
>> completed, a small window came up asking me to restart now or later, and
>> I
>> chose later. Thecreator is saying this caused my issue of FF not wanting
>> to
>> start. This doesn't sound correct to me only because I've done many FF
>> updates and it never mattered when I rebooted whether it was on XP or
>> Vista.
>>
>> Do you think running Chkdsk would help free things up so that FF would
>> open
>> up?............Paul C.
>>
>>
>>
>
> Paul,
>
> That "small window" is asking if you want to restart FIREFOX, not windows.
> That is always the case. NOT being prompted to reboot Windows.
>
>
>
> Terry R.
> --
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.
 
P

Paul Calcagno

Flightless Bird
Terry, thanks for your comments about re-installing FF. What I did do
yesterday was download FF 3.5.8 (that's the version the machine had before
the attempted update to 3.6).

Please keep in mind this machine has SpyHunter (not Spyware Doctor) and
Norton on it and if either of those are capable of blocking the FF download,
it may always end up as a corrupted download and thus a corrupted install.
Since I couldn't find any tools inside of Norton/ SpyHunter for its
firewall, I've got to assume the worst. So.............if I follow your
advice and download a fresh install pkg (after uninstalling with Add/Remove)
I don't have a good way of knowing whether the install is corrupted or
blocked or whatever.

Would doing the FF download and Install in Safe Mode be a good idea? Thanks
a lot for hanging in there with me, Terry..............Paul C.

"Terry R." <F1Com@NOSPAMpobox.com> wrote in message
news:#EpUFVHxKHA.4492@TK2MSFTNGP05.phx.gbl...
> On 3/15/2010 7:08 AM On a whim, Paul Calcagno pounded out on the keyboard
>
>> John,
>> I'll try one last time to make the series of events clear. I had FF open
>> on
>> this WinXP system and an `Update FF' window popped up. I said yes to the
>> update and when the update finished I was prompted to either restart now
>> or
>> later. This last prompt ALWAYS happens to me on any OS whenever I've
>> updated
>> FF.
>> I chose to update later and then the problems with FF not opening began.
>> You
>> make it sound like being prompted to reboot now or later is not common
>> after
>> an update and my take is it always happens. I have FF 3.6 on this Vista
>> HP
>> machine I'm using to write this post and when the last FF update was
>> offered
>> it also asked me if I wanted to reboot now or later. Paul C.
>>
>
> Hi Paul,
>
> Again, it was asking to restart FIREFOX, not Windows.
>
> I would download the complete install here:
> http://www.mozilla.com/en-US/firefox/firefox.html
>
> Uninstall FF using Add/Remove Programs. The profile is not removed.
>
> Then trying installing the full install. It could be that the update
> failed. If the same thing occurs, there is most likely profile corruption
> and you will need to create a new profile using the link I sent you the
> first time. Don't be afraid, the old profile remains with the data. You
> can copy the bookmarks/history over (places.sqlite) and other needed files
> so they won't lose anything. Because if the profile is corrupt, FF is
> useless to them without creating a new one.
>
> Then again, they could just use Chrome and move on. I know a lot of
> people that have. It's not as pretty, but it's fast and add-ons are
> quickly growing.
>
>
> Terry R.
> --
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.
 
P

Paul Calcagno

Flightless Bird
Terry. Forgot to ask you in my last post: Regarding creating a new FF
profile, how does one "copy the bookmarks/history over (places.sqlite) and
other needed files so they won't lose anything". I ask because the links
you sent me about creating new profiles DO NOT mention how to do this. My
concern is that if something in the old profile is bad and I just copy and
paste into the new profile, won't whatever I copy be bad also..Paul C.


"Terry R." <F1Com@NOSPAMpobox.com> wrote in message
news:#EpUFVHxKHA.4492@TK2MSFTNGP05.phx.gbl...
> On 3/15/2010 7:08 AM On a whim, Paul Calcagno pounded out on the keyboard
>
>> John,
>> I'll try one last time to make the series of events clear. I had FF open
>> on
>> this WinXP system and an `Update FF' window popped up. I said yes to the
>> update and when the update finished I was prompted to either restart now
>> or
>> later. This last prompt ALWAYS happens to me on any OS whenever I've
>> updated
>> FF.
>> I chose to update later and then the problems with FF not opening began.
>> You
>> make it sound like being prompted to reboot now or later is not common
>> after
>> an update and my take is it always happens. I have FF 3.6 on this Vista
>> HP
>> machine I'm using to write this post and when the last FF update was
>> offered
>> it also asked me if I wanted to reboot now or later. Paul C.
>>
>
> Hi Paul,
>
> Again, it was asking to restart FIREFOX, not Windows.
>
> I would download the complete install here:
> http://www.mozilla.com/en-US/firefox/firefox.html
>
> Uninstall FF using Add/Remove Programs. The profile is not removed.
>
> Then trying installing the full install. It could be that the update
> failed. If the same thing occurs, there is most likely profile corruption
> and you will need to create a new profile using the link I sent you the
> first time. Don't be afraid, the old profile remains with the data. You
> can copy the bookmarks/history over (places.sqlite) and other needed files
> so they won't lose anything. Because if the profile is corrupt, FF is
> useless to them without creating a new one.
>
> Then again, they could just use Chrome and move on. I know a lot of
> people that have. It's not as pretty, but it's fast and add-ons are
> quickly growing.
>
>
> Terry R.
> --
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.
 
T

Terry R.

Flightless Bird
On 3/15/2010 1:33 PM On a whim, Paul Calcagno pounded out on the keyboard

> Terry, thanks for your comments about re-installing FF. What I did do
> yesterday was download FF 3.5.8 (that's the version the machine had before
> the attempted update to 3.6).
>
> Please keep in mind this machine has SpyHunter (not Spyware Doctor) and
> Norton on it and if either of those are capable of blocking the FF download,
> it may always end up as a corrupted download and thus a corrupted install.
> Since I couldn't find any tools inside of Norton/ SpyHunter for its
> firewall, I've got to assume the worst. So.............if I follow your
> advice and download a fresh install pkg (after uninstalling with Add/Remove)
> I don't have a good way of knowing whether the install is corrupted or
> blocked or whatever.
>
> Would doing the FF download and Install in Safe Mode be a good idea? Thanks
> a lot for hanging in there with me, Terry..............Paul C.
>


If you can't find a way to disable Norton, then yes, boot into Safe Mode
w/Networking and download it there. Did you Google search the Norton
version and add "how to disable firewall"?

I don't know if I'd use the old FF version, I'd try 3.6 first.


Terry R.
--
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
T

Terry R.

Flightless Bird
On 3/15/2010 1:36 PM On a whim, Paul Calcagno pounded out on the keyboard

> Terry. Forgot to ask you in my last post: Regarding creating a new FF
> profile, how does one "copy the bookmarks/history over (places.sqlite) and
> other needed files so they won't lose anything". I ask because the links
> you sent me about creating new profiles DO NOT mention how to do this. My
> concern is that if something in the old profile is bad and I just copy and
> paste into the new profile, won't whatever I copy be bad also..Paul C.
>

In the 2nd paragraph of the 2nd link, clicking, "transfer some/all of
your original settings over to it" takes you to the files to copy over.




Terry R.
--
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
T

Terry R.

Flightless Bird
Re: IE and Firefox Won't Open - Correction

On 3/15/2010 1:23 PM On a whim, Paul Calcagno pounded out on the keyboard

> Sorry if I wasn't clear all along......after the FF Update completed I was
> asked to restart FIREFOX now or later. I chose later. Sorry if I made it
> sound like I was being asked to start Windows. I apologize for the
> confusion. I think I now know that using the word `reboot' was a mistake.
> Paul C.
>


That's okay, I knew what you were talking about. "thecreator" told you
that Windows needed to restart, and that is wrong.


Terry R.
--
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
 
T

thecreator

Flightless Bird
Hi Paul,

Thanks for the defense.

Since you had the problem, you had uninstall FireFox, but have you
uninstalled all Toolbars that have Popup Blockers?

And something else, you might wish to try: Create a new User ID that is
the Computer Administrator of the computer. Without Firefox installed or
don't add FireFox, until after you have created a new User ID. Before
reinstalling FireFox, see if Internet Explorer opens up in that new User ID.

If Internet Explorer opens up in the new User ID, then that old User ID
became corrupted.


--
thecreator



"Paul Calcagno" <pcalcagno@cfl.rr.com> wrote in message
news:%23v7KcT9wKHA.4752@TK2MSFTNGP04.phx.gbl...
>I wish you were correct but it doesn't look that way. I've done multiple
>reboots while trying out all that's been suggested and never once would FF
>open up. Not even after a thorough uninstall followed by a clean install.
>
> I'm still kinda thinking that either Norton or Spydoctor might be
> involved, although when I disabled Spydoctor using Task Manager to end the
> process, FF still wouldn't open. The only other thing I can think of is to
> delete of the 2 profiles that exist since both of the folks running this
> computer mostly use only one. I've gotten conflicting advice regarding the
> involvement of profiles. One person said most failure-to-start problems
> with FF are profile related while someone else says that updating FF like
> I tried is not affected by the multiple existing profiles. Not sure who to
> believe.
> As a follow up to someone else's query, the machine in question is running
> IE6 but I can't imagine that would be related to FF not opening.
>
> PaulC.
>
> "thecreator" <thecreator@home.com> wrote in message
> news:e8C6LE6wKHA.1176@TK2MSFTNGP06.phx.gbl...
>> Hi Paul,
>>
>> The biggest mistake you made, was not to reboot / restart the computer
>> when it ask you to. FireFox 3.6 requires you to reboot the computer.
>> Otherwise, you can't use Firefox until after you rebooted the computer.
>> The installation of Firefox, doesn't harm the installation of Internet
>> Explorer, but you needed to reboot, both for FireFox and Internet
>> Explorer to return to normal.
>>
>>
>> --
>> thecreator
>>
>>
>>
>> "Paul Calcagno" <pcalcagno@cfl.rr.com> wrote in message
>> news:eFeN1yiwKHA.5940@TK2MSFTNGP02.phx.gbl...
>>> My friend's WinXp computer, SP3, 2 GB RAM, Norton AV is in a state where
>>> neither Firefox nor IE7 will open. However, Google Chrome works fine to
>>> get to the internet. This all started while updating Firefox from Ver
>>> 3.5.8 to Ver 3.6. At the restart now or later prompt-I chose later.
>>> That was it! After that I couldn't open either Firefox or IE not matter
>>> what I tried.
>>> So far I've uninstalled Firefox using Add/Remove then did a System
>>> Restore in Safe mode (which restored correctly) as well as in Normal
>>> mode (which would not do the restore). After the Safe Mode Restore I was
>>> (momentarily) able to open IE and download Firefox Ver 3.6. I seemed to
>>> install just fine but clicking the desktop icon did nothing. I tried
>>> disabling all of Norton's apps (AV, antispyware, etc..,) and then
>>> re-installing Firefox to no avail. I tried going the the actual Firefox
>>> Ver 3.6 application file in My Programs and creating a new shortcut from
>>> the App file. None of that worked. Overall system response time seems
>>> just fine so I don't suspect Malware or Spyware but I'm not sure.
>>> Haven't had a chance to install and run MBAM or SAS yet but I will.
>>> I'm out of ideas. I tried something I've done before many times and all
>>> it did was disable IE and Firefox.
>>>
>>> Every time I do a restart I get a message that Firefox is trying to shut
>>> down, leading me to believe it's running in the background or was in the
>>> process of trying to open up. It appears to be trying to shut it down
>>> but ends up failing so I have to force it off with an `End Task'. Task
>>> Manager shows nothing running.
>>>
>>> I can try uninstalling Firefox 3.6 using REVO uninstaller and then try
>>> to re-install a fresh copy of Firefox Ver 3.6. I could also install
>>> CCleaner (I have it on a flash drive) and seeing if cleaning up Temp
>>> Internet files works. Does anyone think Norton could be hosing
>>> something up? I hate that *&^%((((##@@ program but I'm loath to
>>> uninstall Norton since the machine owner bought his copy online and
>>> downloaded it so we may never be able to get it re-installed.
>>>
>>> Another possible factor: This machine has 2 user profiles, with Firefox
>>> installed in both. Maybe the issues with Firefox in one profile is
>>> screwing up the firefox application in the other profile. But I'd be the
>>> first one to admit that I know exactly squat about User profiles and how
>>> they work.
>>>
>>> Anyone have any ideas how to get these 2 browsers working again? If I
>>> don't come up with any solutions I may have to call Mozilla and get some
>>> phone support. Thanks in advance......Paul C.
>>
>>
 
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