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IE 8 on 64 bit Windows 7

Discussion in 'Internet Explorer' started by roger, Mar 5, 2010.

  1. roger

    roger Flightless Bird

    I have a new dell comptuter with windows 7 and initially IE 8 worked fine.
    One day i was editing via IE 8 to a Drupal (content management) server, and
    the screen flashed, I think i hit some key but it seemed more like the effect
    of a quick power outage. Two problems now occur but only on the website i was
    editing. Going to the website shows less that is really on the site
    (confirmed by looking via Firefox), and i can no longer edit Drupal (the
    symptom is that part of a menu shows suggesting it thinks i am still logged
    in, but i cannot do anything and the type between attempts is several days).

    I was going to reinstall IE 8 but i cannot find a verson on the MS site -
    only for vista. It should be the same, and since IE 8 comes with windows 7,
    maybe this is ok. I did not want to take the risk of trying such a reinstall
    without advice, so that is why i am writing. I assume the reinstall would
    retain all my tabs/favorites.

    Roger
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    The only way to reinstall IE8 in Win7 is by reinstalling Win7 and I don't
    think you need to do that just yet.

    Start here:
    http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
    (which includes a reference to
    http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings).

    Are you running Win7 64-bit and do you see the behavior in IE8 32-bit and
    IE8 64-bit?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    roger wrote:
    > I have a new dell comptuter with windows 7 and initially IE 8 worked fine.
    > One day i was editing via IE 8 to a Drupal (content management) server,
    > and
    > the screen flashed, I think i hit some key but it seemed more like the
    > effect of a quick power outage. Two problems now occur but only on the
    > website i was editing. Going to the website shows less that is really on
    > the site (confirmed by looking via Firefox), and i can no longer edit
    > Drupal (the symptom is that part of a menu shows suggesting it thinks i am
    > still logged in, but i cannot do anything and the type between attempts is
    > several days).
    >
    > I was going to reinstall IE 8 but i cannot find a verson on the MS site -
    > only for vista. It should be the same, and since IE 8 comes with windows
    > 7,
    > maybe this is ok. I did not want to take the risk of trying such a
    > reinstall
    > without advice, so that is why i am writing. I assume the reinstall would
    > retain all my tabs/favorites.
    >
    > Roger
     
  3. roger

    roger Flightless Bird

    Thank you for the quick reply.

    1. I tried the reset IE settings, and that did not do anything.
    2. The problem occurs on both 64 and 32 bit versions (including no changes
    after doing #1).
    3. I had McAfee when the computer came, and i deleted it. I use MS Defneder
    and MS firewall. But, these changes were made over a week before the IE
    problem came up.

    New information.
    I have two users (me as regular and me as administrator). I had been using
    regular. Tonuight I logged into administrator. Both the 64 bit and 32 bit
    versions of IE worked perfectly. So it looks like the problem is not with IE
    but something else that affected a single user.

    Curiosity question.
    On the start menu there is IE (64 bit) and IE. On the task bar (bottom of
    screen) there is an IE icon (auto installed). This one seems is 32 bit (by
    looking at "about" on the help menu). Why wouldn't 64 be the default on the
    task bar. Is there any difference in the two verions, in a practical sense.

    roger

    "PA Bear [MS MVP]" wrote:

    > The only way to reinstall IE8 in Win7 is by reinstalling Win7 and I don't
    > think you need to do that just yet.
    >
    > Start here:
    > http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
    > (which includes a reference to
    > http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings).
    >
    > Are you running Win7 64-bit and do you see the behavior in IE8 32-bit and
    > IE8 64-bit?
    >
    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)?
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    >
    >
    > roger wrote:
    > > I have a new dell comptuter with windows 7 and initially IE 8 worked fine.
    > > One day i was editing via IE 8 to a Drupal (content management) server,
    > > and
    > > the screen flashed, I think i hit some key but it seemed more like the
    > > effect of a quick power outage. Two problems now occur but only on the
    > > website i was editing. Going to the website shows less that is really on
    > > the site (confirmed by looking via Firefox), and i can no longer edit
    > > Drupal (the symptom is that part of a menu shows suggesting it thinks i am
    > > still logged in, but i cannot do anything and the type between attempts is
    > > several days).
    > >
    > > I was going to reinstall IE 8 but i cannot find a verson on the MS site -
    > > only for vista. It should be the same, and since IE 8 comes with windows
    > > 7,
    > > maybe this is ok. I did not want to take the risk of trying such a
    > > reinstall
    > > without advice, so that is why i am writing. I assume the reinstall would
    > > retain all my tabs/favorites.
    > >
    > > Roger

    >
    > .
    >
     
  4. rob^_^

    rob^_^ Flightless Bird

    Hi Roger,

    Go to Drupal, Press F12 to display the Developer Tool, Press Alt+8 to toggle
    the Document Mode back to IE8 Standards (the site default)

    Looks like you pressed Alt+7 or 6 instead of Shift+7 or 6 and forgot to
    mention that you had the Developer tool visible when the issue occurred. It
    has its own keyboard shortcuts which will over-ride the current page's. Good
    idea to not display it while you are using an on-line editor.

    The Flash you saw was the page refreshing when the Document Mode was
    changed. Flattering that IE8 can refresh the page in a Flash....

    mmm. You should not be inserting those Shift+numeric key characters into a
    html snippet ( !@#$%^&*) they are special characters... (ref:
    http://www.concordancesoftware.co.uk/manual/hs2655.htm )

    So obviously you pressed Alt+7 i/o Shift+7 to insert an & character... use
    & instead or does the online Drupal html editor correct your mistakes
    for you. No way Jose... more junk to feed the masses.<sigh>

    Regards.

    "roger" <roger@discussions.microsoft.com> wrote in message
    news:BA156D5F-4DD0-4165-A2E7-4BABA29D46F3@microsoft.com...
    > Thank you for the quick reply.
    >
    > 1. I tried the reset IE settings, and that did not do anything.
    > 2. The problem occurs on both 64 and 32 bit versions (including no changes
    > after doing #1).
    > 3. I had McAfee when the computer came, and i deleted it. I use MS
    > Defneder
    > and MS firewall. But, these changes were made over a week before the IE
    > problem came up.
    >
    > New information.
    > I have two users (me as regular and me as administrator). I had been using
    > regular. Tonuight I logged into administrator. Both the 64 bit and 32 bit
    > versions of IE worked perfectly. So it looks like the problem is not with
    > IE
    > but something else that affected a single user.
    >
    > Curiosity question.
    > On the start menu there is IE (64 bit) and IE. On the task bar (bottom of
    > screen) there is an IE icon (auto installed). This one seems is 32 bit (by
    > looking at "about" on the help menu). Why wouldn't 64 be the default on
    > the
    > task bar. Is there any difference in the two verions, in a practical
    > sense.
    >
    > roger
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> The only way to reinstall IE8 in Win7 is by reinstalling Win7 and I don't
    >> think you need to do that just yet.
    >>
    >> Start here:
    >> http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
    >> (which includes a reference to
    >> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings).
    >>
    >> Are you running Win7 64-bit and do you see the behavior in IE8 32-bit and
    >> IE8 64-bit?
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)?
    >> What third-party firewall (if any)?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> roger wrote:
    >> > I have a new dell comptuter with windows 7 and initially IE 8 worked
    >> > fine.
    >> > One day i was editing via IE 8 to a Drupal (content management) server,
    >> > and
    >> > the screen flashed, I think i hit some key but it seemed more like the
    >> > effect of a quick power outage. Two problems now occur but only on the
    >> > website i was editing. Going to the website shows less that is really
    >> > on
    >> > the site (confirmed by looking via Firefox), and i can no longer edit
    >> > Drupal (the symptom is that part of a menu shows suggesting it thinks i
    >> > am
    >> > still logged in, but i cannot do anything and the type between attempts
    >> > is
    >> > several days).
    >> >
    >> > I was going to reinstall IE 8 but i cannot find a verson on the MS
    >> > site -
    >> > only for vista. It should be the same, and since IE 8 comes with
    >> > windows
    >> > 7,
    >> > maybe this is ok. I did not want to take the risk of trying such a
    >> > reinstall
    >> > without advice, so that is why i am writing. I assume the reinstall
    >> > would
    >> > retain all my tabs/favorites.
    >> >
    >> > Roger

    >>
    >> .
    >>

    >
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    > 3. I had McAfee when the computer came, and i deleted it. I use MS
    > Defneder
    > and MS firewall.


    Did you also download/run the McAfee removal tool?

    Windows Defender is not an anti-virus application. Are you telling me that
    you do NOT have one installed?


    roger wrote:
    > Thank you for the quick reply.
    >
    > 1. I tried the reset IE settings, and that did not do anything.
    > 2. The problem occurs on both 64 and 32 bit versions (including no changes
    > after doing #1).
    > 3. I had McAfee when the computer came, and i deleted it. I use MS
    > Defneder
    > and MS firewall. But, these changes were made over a week before the IE
    > problem came up.
    >
    > New information.
    > I have two users (me as regular and me as administrator). I had been using
    > regular. Tonuight I logged into administrator. Both the 64 bit and 32 bit
    > versions of IE worked perfectly. So it looks like the problem is not with
    > IE
    > but something else that affected a single user.
    >
    > Curiosity question.
    > On the start menu there is IE (64 bit) and IE. On the task bar (bottom of
    > screen) there is an IE icon (auto installed). This one seems is 32 bit (by
    > looking at "about" on the help menu). Why wouldn't 64 be the default on
    > the
    > task bar. Is there any difference in the two verions, in a practical
    > sense.
    >
    > roger
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> The only way to reinstall IE8 in Win7 is by reinstalling Win7 and I don't
    >> think you need to do that just yet.
    >>
    >> Start here:
    >> http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
    >> (which includes a reference to
    >> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings).
    >>
    >> Are you running Win7 64-bit and do you see the behavior in IE8 32-bit and
    >> IE8 64-bit?
    >>
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>
    >>
    >> roger wrote:
    >>> I have a new dell comptuter with windows 7 and initially IE 8 worked
    >>> fine.
    >>> One day i was editing via IE 8 to a Drupal (content management) server,
    >>> and
    >>> the screen flashed, I think i hit some key but it seemed more like the
    >>> effect of a quick power outage. Two problems now occur but only on the
    >>> website i was editing. Going to the website shows less that is really on
    >>> the site (confirmed by looking via Firefox), and i can no longer edit
    >>> Drupal (the symptom is that part of a menu shows suggesting it thinks i
    >>> am
    >>> still logged in, but i cannot do anything and the type between attempts
    >>> is
    >>> several days).
    >>>
    >>> I was going to reinstall IE 8 but i cannot find a verson on the MS
    >>> site -
    >>> only for vista. It should be the same, and since IE 8 comes with windows
    >>> 7,
    >>> maybe this is ok. I did not want to take the risk of trying such a
    >>> reinstall
    >>> without advice, so that is why i am writing. I assume the reinstall
    >>> would
    >>> retain all my tabs/favorites.
    >>>
    >>> Roger

    >>
    >> .
     
  6. roger

    roger Flightless Bird

    Rob, i pfressed F12 for the Drupal developer tool (I had never been in that
    tool, so the notes you had on possible impact of being in that and pressing a
    wrong key combination didn't occur). When i got inito the developer tool, it
    was already set for IE as the default for both browser mode and document
    mode. The problem still exists.

    The key points:
    1. I was in Drupal when the problem occurred. Even if i reboot the comptuer,
    when i try to log into the Drupal site, it appears the commadn bar (very top
    is where i have the choices), only shows "skip to main content" (but that is
    not a command i recall ever seeing). So, it apparently thinks i am still
    logged in. The browser works fine in logging into other sites.

    2. the problen onlhy occurs when i am logged is a a regular user; when i log
    in as administrator the browser goes to drupal and works fine)


    PA Bear, sorry i used an old term (microsoft defender), i meant to say
    Microsoft Security Essentials.

    Roger

    "rob^_^" wrote:

    > Hi Roger,
    >
    > Go to Drupal, Press F12 to display the Developer Tool, Press Alt+8 to toggle
    > the Document Mode back to IE8 Standards (the site default)
    >
    > Looks like you pressed Alt+7 or 6 instead of Shift+7 or 6 and forgot to
    > mention that you had the Developer tool visible when the issue occurred. It
    > has its own keyboard shortcuts which will over-ride the current page's. Good
    > idea to not display it while you are using an on-line editor.
    >
    > The Flash you saw was the page refreshing when the Document Mode was
    > changed. Flattering that IE8 can refresh the page in a Flash....
    >
    > mmm. You should not be inserting those Shift+numeric key characters into a
    > html snippet ( !@#$%^&*) they are special characters... (ref:
    > http://www.concordancesoftware.co.uk/manual/hs2655.htm )
    >
    > So obviously you pressed Alt+7 i/o Shift+7 to insert an & character... use
    > & instead or does the online Drupal html editor correct your mistakes
    > for you. No way Jose... more junk to feed the masses.<sigh>
    >
    > Regards.
    >
    > "roger" <roger@discussions.microsoft.com> wrote in message
    > news:BA156D5F-4DD0-4165-A2E7-4BABA29D46F3@microsoft.com...
    > > Thank you for the quick reply.
    > >
    > > 1. I tried the reset IE settings, and that did not do anything.
    > > 2. The problem occurs on both 64 and 32 bit versions (including no changes
    > > after doing #1).
    > > 3. I had McAfee when the computer came, and i deleted it. I use MS
    > > Defneder
    > > and MS firewall. But, these changes were made over a week before the IE
    > > problem came up.
    > >
    > > New information.
    > > I have two users (me as regular and me as administrator). I had been using
    > > regular. Tonuight I logged into administrator. Both the 64 bit and 32 bit
    > > versions of IE worked perfectly. So it looks like the problem is not with
    > > IE
    > > but something else that affected a single user.
    > >
    > > Curiosity question.
    > > On the start menu there is IE (64 bit) and IE. On the task bar (bottom of
    > > screen) there is an IE icon (auto installed). This one seems is 32 bit (by
    > > looking at "about" on the help menu). Why wouldn't 64 be the default on
    > > the
    > > task bar. Is there any difference in the two verions, in a practical
    > > sense.
    > >
    > > roger
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > >> The only way to reinstall IE8 in Win7 is by reinstalling Win7 and I don't
    > >> think you need to do that just yet.
    > >>
    > >> Start here:
    > >> http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
    > >> (which includes a reference to
    > >> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings).
    > >>
    > >> Are you running Win7 64-bit and do you see the behavior in IE8 32-bit and
    > >> IE8 64-bit?
    > >>
    > >> What anti-virus application or security suite is installed and is your
    > >> subscription current? What anti-spyware applications (other than
    > >> Defender)?
    > >> What third-party firewall (if any)?
    > >>
    > >> Has a(another) Norton or McAfee application ever been installed on the
    > >> computer (e.g., a free-trial version that came preinstalled when you
    > >> bought
    > >> it)?
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>
    > >>
    > >> roger wrote:
    > >> > I have a new dell comptuter with windows 7 and initially IE 8 worked
    > >> > fine.
    > >> > One day i was editing via IE 8 to a Drupal (content management) server,
    > >> > and
    > >> > the screen flashed, I think i hit some key but it seemed more like the
    > >> > effect of a quick power outage. Two problems now occur but only on the
    > >> > website i was editing. Going to the website shows less that is really
    > >> > on
    > >> > the site (confirmed by looking via Firefox), and i can no longer edit
    > >> > Drupal (the symptom is that part of a menu shows suggesting it thinks i
    > >> > am
    > >> > still logged in, but i cannot do anything and the type between attempts
    > >> > is
    > >> > several days).
    > >> >
    > >> > I was going to reinstall IE 8 but i cannot find a verson on the MS
    > >> > site -
    > >> > only for vista. It should be the same, and since IE 8 comes with
    > >> > windows
    > >> > 7,
    > >> > maybe this is ok. I did not want to take the risk of trying such a
    > >> > reinstall
    > >> > without advice, so that is why i am writing. I assume the reinstall
    > >> > would
    > >> > retain all my tabs/favorites.
    > >> >
    > >> > Roger
    > >>
    > >> .
    > >>

    > >
     
  7. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Repost: Did you also download/run the McAfee removal tool?

    roger wrote:
    <snip>
    > PA Bear, sorry i used an old term (microsoft defender), i meant to say
    > Microsoft Security Essentials...
     

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