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IE 8 crashes on MS site

Discussion in 'Internet Explorer' started by Sach, Mar 17, 2010.

  1. Sach

    Sach Flightless Bird

  2. rob^_^

    rob^_^ Flightless Bird

    Hi,

    You must be using the x64 version of IE. No problems here with Vista x86,
    SP2.
    or
    You have disabled one of your required ActiveX controls for the site. Go
    Tools>Manage Addons, Show - Downloaded controls and ensure all addons of
    this type are enabled.

    Regards.

    "Sach" <Sach@discussions.microsoft.com> wrote in message
    news:1DCD41E3-81A3-4F77-8CB3-5224D63192F3@microsoft.com...
    > Everytime I go to this MS site and click upgrade to upgrade my WMP DRM, IE
    > crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >
    > I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > crashes. The site is not compatible with other browsers.
    >
    > I'm using Vista Home Premium 64.
    >
     
  3. Steve

    Steve Flightless Bird

    Hi Rob and thanks for the response. I've made sure all ad-ons of all
    categories are enabled. I was actually using the regular IE that was
    crashing. When I use the 64 bit, it does not crash, instead it gives me the
    following error: An error was encountered during upgrade. If you are still
    unable to play your content, additional help and support is available on
    http://support.microsoft.com

    "rob^_^" wrote:

    > Hi,
    >
    > You must be using the x64 version of IE. No problems here with Vista x86,
    > SP2.
    > or
    > You have disabled one of your required ActiveX controls for the site. Go
    > Tools>Manage Addons, Show - Downloaded controls and ensure all addons of
    > this type are enabled.
    >
    > Regards.
    >
    > "Sach" <Sach@discussions.microsoft.com> wrote in message
    > news:1DCD41E3-81A3-4F77-8CB3-5224D63192F3@microsoft.com...
    > > Everytime I go to this MS site and click upgrade to upgrade my WMP DRM, IE
    > > crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    > >
    > > I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > > crashes. The site is not compatible with other browsers.
    > >
    > > I'm using Vista Home Premium 64.
    > >
     
  4. Steve

    Steve Flightless Bird

    And sorry for the confusion...I changed my name.

    "Sach" wrote:

    > Everytime I go to this MS site and click upgrade to upgrade my WMP DRM, IE
    > crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >
    > I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > crashes. The site is not compatible with other browsers.
    >
    > I'm using Vista Home Premium 64.
    >
     
  5. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    1. Does the behavior persist if you start IE in No Add-ons mode?

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    IE8 in all OSS]
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737

    3. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)? Were any of these applications running
    in the background when you installed IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?


    Sach/Steve wrote:
    > Everytime I go to this MS site and click upgrade to upgrade my WMP DRM, IE
    > crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >
    > I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > crashes. The site is not compatible with other browsers.
    >
    > I'm using Vista Home Premium 64.
     
  6. rob^_^

    rob^_^ Flightless Bird

    Hi Steve,

    I revisited the site and read the same instructions for x64 Vista users as
    you did ....

    I have to laugh.. the link to support.microsoft.com is all but useless,
    isn't it?

    This Google search reveals more....
    http://www.google.com/search?q=Certificate Revocation List Update Windows
    Media Player Vista x64


    Try the appropriate download from this Knowledge Base article...

    http://support.microsoft.com/kb/959772 (Sorry No... not there.... no Vista
    x64 listed)

    Have at look at this thread at the answers.social forum

    http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a

    The marked answer is

    don't worry..just install a third party free codec package called K-lite
    codec package, live search it..
    after that every file will work in your WMP11 or you can follow the above
    instructions ..
    --------------------------------------------------------------------------------
    Shantanu Kaushik MVP, Moderator

    I am going to have to ask you to make your own choice about following the
    advice in the answer above ...

    http://www.google.com/search?q=download K-lite codec package

    Codec downloads are well.... they are a known vector for malware/virus
    infection

    or perhaps ask your own question at the Vista Media forum here
    http://social.answers.microsoft.com/Forums/en-US/vistamedia/thread

    for a MSFT Software Engineer to answer.

    Regards.




    "Steve" <Steve@discussions.microsoft.com> wrote in message
    news:DEDFCFE9-D3CD-45AF-A5E6-6FC6C3C4CB53@microsoft.com...
    > And sorry for the confusion...I changed my name.
    >
    > "Sach" wrote:
    >
    >> Everytime I go to this MS site and click upgrade to upgrade my WMP DRM,
    >> IE
    >> crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >>
    >> I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    >> crashes. The site is not compatible with other browsers.
    >>
    >> I'm using Vista Home Premium 64.
    >>

    >
     
  7. Steve

    Steve Flightless Bird

    Hi PA Bear and thank you for the response. Please see my responses below
    next to your suggestions.

    "PA Bear [MS MVP]" wrote:

    > 1. Does the behavior persist if you start IE in No Add-ons mode? - YES
    >
    > => Start | (All) Programs | Accessories | System Tools | Internet
    > Explorer (No add-ons).
    >
    > Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &
    > IE8 in all OSS]
    > http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >
    > 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > http://support.microsoft.com/kb/923737

    I reset all IE settings using this tool and the issue persists
    >
    > 3. What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)? Were any of these applications running
    > in the background when you installed IE8?

    I'm using a current Norton Security Suite. This includes a firewall and
    anti-spyware tools. This application was not running when i installed IE8.
    I installed Norton about 2 months ago. I have tried disabling all Norton
    components and the site still won't work.
    >
    > 4. Has a(nother) Norton or McAfee application ever been installed on this
    > machine (e.g., a free-trial version that came preinstalled when you bought
    > it)? Norton is installed, however, it was not preinstalled. I built this computer so nothing was preinstalled.
    >
    >
    > Sach/Steve wrote:
    > > Everytime I go to this MS site and click upgrade to upgrade my WMP DRM, IE
    > > crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    > >
    > > I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > > crashes. The site is not compatible with other browsers.
    > >
    > > I'm using Vista Home Premium 64.

    >
    > .
    >
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    See Rob's reply and/or
    http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a

    Steve wrote:
    > Hi PA Bear and thank you for the response. Please see my responses below
    > next to your suggestions.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> 1. Does the behavior persist if you start IE in No Add-ons mode? - YES
    >>
    >> => Start | (All) Programs | Accessories | System Tools | Internet
    >> Explorer (No add-ons).
    >>
    >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    >> &
    >> IE8 in all OSS]
    >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>
    >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >> http://support.microsoft.com/kb/923737

    > I reset all IE settings using this tool and the issue persists
    >>
    >> 3. What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)?
    >> What third-party firewall (if any)? Were any of these applications
    >> running
    >> in the background when you installed IE8?

    > I'm using a current Norton Security Suite. This includes a firewall and
    > anti-spyware tools. This application was not running when i installed
    > IE8.
    > I installed Norton about 2 months ago. I have tried disabling all Norton
    > components and the site still won't work.
    >>
    >> 4. Has a(nother) Norton or McAfee application ever been installed on this
    >> machine (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)? Norton is installed, however, it was not preinstalled. I built
    >> this
    >> computer so nothing was preinstalled.
    >>
    >>
    >> Sach/Steve wrote:
    >>> Everytime I go to this MS site and click upgrade to upgrade my WMP DRM,
    >>> IE
    >>> crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >>>
    >>> I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    >>> crashes. The site is not compatible with other browsers.
    >>>
    >>> I'm using Vista Home Premium 64.

    >>
    >> .
     
  9. Steve

    Steve Flightless Bird

    The issue in Rob's link pertains to not being able to play certain files vs
    my issue of WMP crashing.

    "PA Bear [MS MVP]" wrote:

    > See Rob's reply and/or
    > http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a
    >
    > Steve wrote:
    > > Hi PA Bear and thank you for the response. Please see my responses below
    > > next to your suggestions.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > >> 1. Does the behavior persist if you start IE in No Add-ons mode? - YES
    > >>
    > >> => Start | (All) Programs | Accessories | System Tools | Internet
    > >> Explorer (No add-ons).
    > >>
    > >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7
    > >> &
    > >> IE8 in all OSS]
    > >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    > >>
    > >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > >> http://support.microsoft.com/kb/923737

    > > I reset all IE settings using this tool and the issue persists
    > >>
    > >> 3. What anti-virus application or security suite is installed and is your
    > >> subscription current? What anti-spyware applications (other than
    > >> Defender)?
    > >> What third-party firewall (if any)? Were any of these applications
    > >> running
    > >> in the background when you installed IE8?

    > > I'm using a current Norton Security Suite. This includes a firewall and
    > > anti-spyware tools. This application was not running when i installed
    > > IE8.
    > > I installed Norton about 2 months ago. I have tried disabling all Norton
    > > components and the site still won't work.
    > >>
    > >> 4. Has a(nother) Norton or McAfee application ever been installed on this
    > >> machine (e.g., a free-trial version that came preinstalled when you
    > >> bought
    > >> it)? Norton is installed, however, it was not preinstalled. I built
    > >> this
    > >> computer so nothing was preinstalled.
    > >>
    > >>
    > >> Sach/Steve wrote:
    > >>> Everytime I go to this MS site and click upgrade to upgrade my WMP DRM,
    > >>> IE
    > >>> crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    > >>>
    > >>> I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > >>> crashes. The site is not compatible with other browsers.
    > >>>
    > >>> I'm using Vista Home Premium 64.
    > >>
    > >> .

    >
    > .
    >
     
  10. rob^_^

    rob^_^ Flightless Bird

    Hi Steve,

    I think it is crashing for you because it is also crashing for other Vista
    x64 users.
    <quote>
    Internet Explorer is recommended because this site depends on ActiveX
    technology. This site will only work for Windows Vista x86, if you are
    experiencing this problem on Windows Vista x64, please contact Microsoft
    Product Support. http://support.microsoft.com
    </quote>
    ref: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

    the support.microsoft.com link will eventually take you to the Vista/Media
    forum (if you don't get lost and wind up at the Win7/Internet Explorer like
    every one else does) which is where(the Vista/Media forum) I found the
    marked answer to a question of the same genre.

    As I said, you can always go yourself to the Vista/Media forum and re-post
    your question. (Good Luck...)... I just thought of a good idea for
    Answers.... an "I feel lucky" button like google search.<laugh/>

    Oh, one other thing. On Vista you can go Start>Control Panel>Problem Reports
    and Solutions... there should be an issue log in there for your crash at the
    site... We can tell you more if you post back with the details.

    Regards.

    "Steve" <Steve@discussions.microsoft.com> wrote in message
    news:C1BEE529-8F47-40A2-8019-86AC8E7072FB@microsoft.com...
    > The issue in Rob's link pertains to not being able to play certain files
    > vs
    > my issue of WMP crashing.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> See Rob's reply and/or
    >> http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a
    >>
    >> Steve wrote:
    >> > Hi PA Bear and thank you for the response. Please see my responses
    >> > below
    >> > next to your suggestions.
    >> >
    >> > "PA Bear [MS MVP]" wrote:
    >> >
    >> >> 1. Does the behavior persist if you start IE in No Add-ons mode? - YES
    >> >>
    >> >> => Start | (All) Programs | Accessories | System Tools | Internet
    >> >> Explorer (No add-ons).
    >> >>
    >> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >> >> IE7
    >> >> &
    >> >> IE8 in all OSS]
    >> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >> >>
    >> >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    >> >> http://support.microsoft.com/kb/923737
    >> > I reset all IE settings using this tool and the issue persists
    >> >>
    >> >> 3. What anti-virus application or security suite is installed and is
    >> >> your
    >> >> subscription current? What anti-spyware applications (other than
    >> >> Defender)?
    >> >> What third-party firewall (if any)? Were any of these applications
    >> >> running
    >> >> in the background when you installed IE8?
    >> > I'm using a current Norton Security Suite. This includes a firewall
    >> > and
    >> > anti-spyware tools. This application was not running when i installed
    >> > IE8.
    >> > I installed Norton about 2 months ago. I have tried disabling all
    >> > Norton
    >> > components and the site still won't work.
    >> >>
    >> >> 4. Has a(nother) Norton or McAfee application ever been installed on
    >> >> this
    >> >> machine (e.g., a free-trial version that came preinstalled when you
    >> >> bought
    >> >> it)? Norton is installed, however, it was not preinstalled. I built
    >> >> this
    >> >> computer so nothing was preinstalled.
    >> >>
    >> >>
    >> >> Sach/Steve wrote:
    >> >>> Everytime I go to this MS site and click upgrade to upgrade my WMP
    >> >>> DRM,
    >> >>> IE
    >> >>> crashes.
    >> >>> http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >> >>>
    >> >>> I need to upgrade my DRM because everytime I plugin my flash drive,
    >> >>> WMP
    >> >>> crashes. The site is not compatible with other browsers.
    >> >>>
    >> >>> I'm using Vista Home Premium 64.
    >> >>
    >> >> .

    >>
    >> .
    >>
     
  11. Steve

    Steve Flightless Bird

    Rob, thanks for the reply again. Below are the details of the problem. I
    did try to check for a solution with MS but it said there is currently not
    solution.

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18882
    Application Timestamp: 4b3ed243
    Fault Module Name: Indiv01.key
    Fault Module Version: 11.0.6000.6324
    Fault Module Timestamp: 47e46e97
    Exception Code: c0000005
    Exception Offset: 001093d6
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160


    "rob^_^" wrote:

    > Hi Steve,
    >
    > I think it is crashing for you because it is also crashing for other Vista
    > x64 users.
    > <quote>
    > Internet Explorer is recommended because this site depends on ActiveX
    > technology. This site will only work for Windows Vista x86, if you are
    > experiencing this problem on Windows Vista x64, please contact Microsoft
    > Product Support. http://support.microsoft.com
    > </quote>
    > ref: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >
    > the support.microsoft.com link will eventually take you to the Vista/Media
    > forum (if you don't get lost and wind up at the Win7/Internet Explorer like
    > every one else does) which is where(the Vista/Media forum) I found the
    > marked answer to a question of the same genre.
    >
    > As I said, you can always go yourself to the Vista/Media forum and re-post
    > your question. (Good Luck...)... I just thought of a good idea for
    > Answers.... an "I feel lucky" button like google search.<laugh/>
    >
    > Oh, one other thing. On Vista you can go Start>Control Panel>Problem Reports
    > and Solutions... there should be an issue log in there for your crash at the
    > site... We can tell you more if you post back with the details.
    >
    > Regards.
    >
    > "Steve" <Steve@discussions.microsoft.com> wrote in message
    > news:C1BEE529-8F47-40A2-8019-86AC8E7072FB@microsoft.com...
    > > The issue in Rob's link pertains to not being able to play certain files
    > > vs
    > > my issue of WMP crashing.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > >> See Rob's reply and/or
    > >> http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a
    > >>
    > >> Steve wrote:
    > >> > Hi PA Bear and thank you for the response. Please see my responses
    > >> > below
    > >> > next to your suggestions.
    > >> >
    > >> > "PA Bear [MS MVP]" wrote:
    > >> >
    > >> >> 1. Does the behavior persist if you start IE in No Add-ons mode? - YES
    > >> >>
    > >> >> => Start | (All) Programs | Accessories | System Tools | Internet
    > >> >> Explorer (No add-ons).
    > >> >>
    > >> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    > >> >> IE7
    > >> >> &
    > >> >> IE8 in all OSS]
    > >> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    > >> >>
    > >> >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > >> >> http://support.microsoft.com/kb/923737
    > >> > I reset all IE settings using this tool and the issue persists
    > >> >>
    > >> >> 3. What anti-virus application or security suite is installed and is
    > >> >> your
    > >> >> subscription current? What anti-spyware applications (other than
    > >> >> Defender)?
    > >> >> What third-party firewall (if any)? Were any of these applications
    > >> >> running
    > >> >> in the background when you installed IE8?
    > >> > I'm using a current Norton Security Suite. This includes a firewall
    > >> > and
    > >> > anti-spyware tools. This application was not running when i installed
    > >> > IE8.
    > >> > I installed Norton about 2 months ago. I have tried disabling all
    > >> > Norton
    > >> > components and the site still won't work.
    > >> >>
    > >> >> 4. Has a(nother) Norton or McAfee application ever been installed on
    > >> >> this
    > >> >> machine (e.g., a free-trial version that came preinstalled when you
    > >> >> bought
    > >> >> it)? Norton is installed, however, it was not preinstalled. I built
    > >> >> this
    > >> >> computer so nothing was preinstalled.
    > >> >>
    > >> >>
    > >> >> Sach/Steve wrote:
    > >> >>> Everytime I go to this MS site and click upgrade to upgrade my WMP
    > >> >>> DRM,
    > >> >>> IE
    > >> >>> crashes.
    > >> >>> http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    > >> >>>
    > >> >>> I need to upgrade my DRM because everytime I plugin my flash drive,
    > >> >>> WMP
    > >> >>> crashes. The site is not compatible with other browsers.
    > >> >>>
    > >> >>> I'm using Vista Home Premium 64.
    > >> >>
    > >> >> .
    > >>
    > >> .
    > >>
     
  12. Steve

    Steve Flightless Bird

    Also, thanks for the support link. I've started a support incident with MS.

    "Steve" wrote:

    > Rob, thanks for the reply again. Below are the details of the problem. I
    > did try to check for a solution with MS but it said there is currently not
    > solution.
    >
    > Problem signature
    > Problem Event Name: APPCRASH
    > Application Name: iexplore.exe
    > Application Version: 8.0.6001.18882
    > Application Timestamp: 4b3ed243
    > Fault Module Name: Indiv01.key
    > Fault Module Version: 11.0.6000.6324
    > Fault Module Timestamp: 47e46e97
    > Exception Code: c0000005
    > Exception Offset: 001093d6
    > OS Version: 6.0.6002.2.2.0.768.3
    > Locale ID: 1033
    > Additional Information 1: fd00
    > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    > Additional Information 3: fd00
    > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    >
    >
    > "rob^_^" wrote:
    >
    > > Hi Steve,
    > >
    > > I think it is crashing for you because it is also crashing for other Vista
    > > x64 users.
    > > <quote>
    > > Internet Explorer is recommended because this site depends on ActiveX
    > > technology. This site will only work for Windows Vista x86, if you are
    > > experiencing this problem on Windows Vista x64, please contact Microsoft
    > > Product Support. http://support.microsoft.com
    > > </quote>
    > > ref: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    > >
    > > the support.microsoft.com link will eventually take you to the Vista/Media
    > > forum (if you don't get lost and wind up at the Win7/Internet Explorer like
    > > every one else does) which is where(the Vista/Media forum) I found the
    > > marked answer to a question of the same genre.
    > >
    > > As I said, you can always go yourself to the Vista/Media forum and re-post
    > > your question. (Good Luck...)... I just thought of a good idea for
    > > Answers.... an "I feel lucky" button like google search.<laugh/>
    > >
    > > Oh, one other thing. On Vista you can go Start>Control Panel>Problem Reports
    > > and Solutions... there should be an issue log in there for your crash at the
    > > site... We can tell you more if you post back with the details.
    > >
    > > Regards.
    > >
    > > "Steve" <Steve@discussions.microsoft.com> wrote in message
    > > news:C1BEE529-8F47-40A2-8019-86AC8E7072FB@microsoft.com...
    > > > The issue in Rob's link pertains to not being able to play certain files
    > > > vs
    > > > my issue of WMP crashing.
    > > >
    > > > "PA Bear [MS MVP]" wrote:
    > > >
    > > >> See Rob's reply and/or
    > > >> http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a
    > > >>
    > > >> Steve wrote:
    > > >> > Hi PA Bear and thank you for the response. Please see my responses
    > > >> > below
    > > >> > next to your suggestions.
    > > >> >
    > > >> > "PA Bear [MS MVP]" wrote:
    > > >> >
    > > >> >> 1. Does the behavior persist if you start IE in No Add-ons mode? - YES
    > > >> >>
    > > >> >> => Start | (All) Programs | Accessories | System Tools | Internet
    > > >> >> Explorer (No add-ons).
    > > >> >>
    > > >> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    > > >> >> IE7
    > > >> >> &
    > > >> >> IE8 in all OSS]
    > > >> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    > > >> >>
    > > >> >> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    > > >> >> http://support.microsoft.com/kb/923737
    > > >> > I reset all IE settings using this tool and the issue persists
    > > >> >>
    > > >> >> 3. What anti-virus application or security suite is installed and is
    > > >> >> your
    > > >> >> subscription current? What anti-spyware applications (other than
    > > >> >> Defender)?
    > > >> >> What third-party firewall (if any)? Were any of these applications
    > > >> >> running
    > > >> >> in the background when you installed IE8?
    > > >> > I'm using a current Norton Security Suite. This includes a firewall
    > > >> > and
    > > >> > anti-spyware tools. This application was not running when i installed
    > > >> > IE8.
    > > >> > I installed Norton about 2 months ago. I have tried disabling all
    > > >> > Norton
    > > >> > components and the site still won't work.
    > > >> >>
    > > >> >> 4. Has a(nother) Norton or McAfee application ever been installed on
    > > >> >> this
    > > >> >> machine (e.g., a free-trial version that came preinstalled when you
    > > >> >> bought
    > > >> >> it)? Norton is installed, however, it was not preinstalled. I built
    > > >> >> this
    > > >> >> computer so nothing was preinstalled.
    > > >> >>
    > > >> >>
    > > >> >> Sach/Steve wrote:
    > > >> >>> Everytime I go to this MS site and click upgrade to upgrade my WMP
    > > >> >>> DRM,
    > > >> >>> IE
    > > >> >>> crashes.
    > > >> >>> http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    > > >> >>>
    > > >> >>> I need to upgrade my DRM because everytime I plugin my flash drive,
    > > >> >>> WMP
    > > >> >>> crashes. The site is not compatible with other browsers.
    > > >> >>>
    > > >> >>> I'm using Vista Home Premium 64.
    > > >> >>
    > > >> >> .
    > > >>
    > > >> .
    > > >>
     
  13. rob^_^

    rob^_^ Flightless Bird

    Hi Steve,

    I am not going to peruse it any further... it is out of my league.

    Append your problem signature to your Vista/Media Post if you have not
    already done so.

    Here is the Google search I did on a key term from that problem report.

    http://www.google.com/search?q=Fault Module Name: Indiv01.key

    Seems to be associated with a Camcord device. Do you have ANY usb devices
    plugged in while trying to do that MS download and installation? Try
    unplugging them all(safely). (Probably your iPod? or Zoon?) before
    navigating to the download site.

    Regards.

    Post back with a link to your Forum Post. We would love to know the answer
    for our own edification.


    "Steve" <Steve@discussions.microsoft.com> wrote in message
    news:C9EEA51D-1C42-4296-A15E-F5593892CC59@microsoft.com...
    > Also, thanks for the support link. I've started a support incident with
    > MS.
    >
    > "Steve" wrote:
    >
    >> Rob, thanks for the reply again. Below are the details of the problem.
    >> I
    >> did try to check for a solution with MS but it said there is currently
    >> not
    >> solution.
    >>
    >> Problem signature
    >> Problem Event Name: APPCRASH
    >> Application Name: iexplore.exe
    >> Application Version: 8.0.6001.18882
    >> Application Timestamp: 4b3ed243
    >> Fault Module Name: Indiv01.key
    >> Fault Module Version: 11.0.6000.6324
    >> Fault Module Timestamp: 47e46e97
    >> Exception Code: c0000005
    >> Exception Offset: 001093d6
    >> OS Version: 6.0.6002.2.2.0.768.3
    >> Locale ID: 1033
    >> Additional Information 1: fd00
    >> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    >> Additional Information 3: fd00
    >> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    >>
    >>
    >> "rob^_^" wrote:
    >>
    >> > Hi Steve,
    >> >
    >> > I think it is crashing for you because it is also crashing for other
    >> > Vista
    >> > x64 users.
    >> > <quote>
    >> > Internet Explorer is recommended because this site depends on ActiveX
    >> > technology. This site will only work for Windows Vista x86, if you are
    >> > experiencing this problem on Windows Vista x64, please contact
    >> > Microsoft
    >> > Product Support. http://support.microsoft.com
    >> > </quote>
    >> > ref: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >> >
    >> > the support.microsoft.com link will eventually take you to the
    >> > Vista/Media
    >> > forum (if you don't get lost and wind up at the Win7/Internet Explorer
    >> > like
    >> > every one else does) which is where(the Vista/Media forum) I found the
    >> > marked answer to a question of the same genre.
    >> >
    >> > As I said, you can always go yourself to the Vista/Media forum and
    >> > re-post
    >> > your question. (Good Luck...)... I just thought of a good idea for
    >> > Answers.... an "I feel lucky" button like google search.<laugh/>
    >> >
    >> > Oh, one other thing. On Vista you can go Start>Control Panel>Problem
    >> > Reports
    >> > and Solutions... there should be an issue log in there for your crash
    >> > at the
    >> > site... We can tell you more if you post back with the details.
    >> >
    >> > Regards.
    >> >
    >> > "Steve" <Steve@discussions.microsoft.com> wrote in message
    >> > news:C1BEE529-8F47-40A2-8019-86AC8E7072FB@microsoft.com...
    >> > > The issue in Rob's link pertains to not being able to play certain
    >> > > files
    >> > > vs
    >> > > my issue of WMP crashing.
    >> > >
    >> > > "PA Bear [MS MVP]" wrote:
    >> > >
    >> > >> See Rob's reply and/or
    >> > >> http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a
    >> > >>
    >> > >> Steve wrote:
    >> > >> > Hi PA Bear and thank you for the response. Please see my
    >> > >> > responses
    >> > >> > below
    >> > >> > next to your suggestions.
    >> > >> >
    >> > >> > "PA Bear [MS MVP]" wrote:
    >> > >> >
    >> > >> >> 1. Does the behavior persist if you start IE in No Add-ons
    >> > >> >> mode? - YES
    >> > >> >>
    >> > >> >> => Start | (All) Programs | Accessories | System Tools |
    >> > >> >> Internet
    >> > >> >> Explorer (No add-ons).
    >> > >> >>
    >> > >> >> Troubleshooting and Internet Explorer’s (No Add-ons) Mode
    >> > >> >> [Applies to
    >> > >> >> IE7
    >> > >> >> &
    >> > >> >> IE8 in all OSS]
    >> > >> >> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >> > >> >>
    >> > >> >> 2. Does the behavior persist if you Reset IE Advanced settings
    >> > >> >> (RIES)?
    >> > >> >> http://support.microsoft.com/kb/923737
    >> > >> > I reset all IE settings using this tool and the issue persists
    >> > >> >>
    >> > >> >> 3. What anti-virus application or security suite is installed and
    >> > >> >> is
    >> > >> >> your
    >> > >> >> subscription current? What anti-spyware applications (other than
    >> > >> >> Defender)?
    >> > >> >> What third-party firewall (if any)? Were any of these
    >> > >> >> applications
    >> > >> >> running
    >> > >> >> in the background when you installed IE8?
    >> > >> > I'm using a current Norton Security Suite. This includes a
    >> > >> > firewall
    >> > >> > and
    >> > >> > anti-spyware tools. This application was not running when i
    >> > >> > installed
    >> > >> > IE8.
    >> > >> > I installed Norton about 2 months ago. I have tried disabling all
    >> > >> > Norton
    >> > >> > components and the site still won't work.
    >> > >> >>
    >> > >> >> 4. Has a(nother) Norton or McAfee application ever been installed
    >> > >> >> on
    >> > >> >> this
    >> > >> >> machine (e.g., a free-trial version that came preinstalled when
    >> > >> >> you
    >> > >> >> bought
    >> > >> >> it)? Norton is installed, however, it was not preinstalled. I
    >> > >> >> built
    >> > >> >> this
    >> > >> >> computer so nothing was preinstalled.
    >> > >> >>
    >> > >> >>
    >> > >> >> Sach/Steve wrote:
    >> > >> >>> Everytime I go to this MS site and click upgrade to upgrade my
    >> > >> >>> WMP
    >> > >> >>> DRM,
    >> > >> >>> IE
    >> > >> >>> crashes.
    >> > >> >>> http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >> > >> >>>
    >> > >> >>> I need to upgrade my DRM because everytime I plugin my flash
    >> > >> >>> drive,
    >> > >> >>> WMP
    >> > >> >>> crashes. The site is not compatible with other browsers.
    >> > >> >>>
    >> > >> >>> I'm using Vista Home Premium 64.
    >> > >> >>
    >> > >> >> .
    >> > >>
    >> > >> .
    >> > >>

    >
     
  14. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    cf.
    http://social.answers.microsoft.com...s/thread/60ca4503-e2c8-4875-ae25-0ed230b638d8

    cf.
    http://groups.google.com/group/micr...dia.player/browse_frm/thread/abf7d4f55524d14e

    Steve wrote:
    > Rob, thanks for the reply again. Below are the details of the problem. I
    > did try to check for a solution with MS but it said there is currently not
    > solution.
    >
    > Problem signature
    > Problem Event Name: APPCRASH
    > Application Name: iexplore.exe
    > Application Version: 8.0.6001.18882
    > Application Timestamp: 4b3ed243
    > Fault Module Name: Indiv01.key
    > Fault Module Version: 11.0.6000.6324
    > Fault Module Timestamp: 47e46e97
    > Exception Code: c0000005
    > Exception Offset: 001093d6
    > OS Version: 6.0.6002.2.2.0.768.3
    > Locale ID: 1033
    > Additional Information 1: fd00
    > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    > Additional Information 3: fd00
    > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
    >
    >
    > "rob^_^" wrote:
    >
    >> Hi Steve,
    >>
    >> I think it is crashing for you because it is also crashing for other
    >> Vista
    >> x64 users.
    >> <quote>
    >> Internet Explorer is recommended because this site depends on ActiveX
    >> technology. This site will only work for Windows Vista x86, if you are
    >> experiencing this problem on Windows Vista x64, please contact Microsoft
    >> Product Support. http://support.microsoft.com
    >> </quote>
    >> ref: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >>
    >> the support.microsoft.com link will eventually take you to the
    >> Vista/Media
    >> forum (if you don't get lost and wind up at the Win7/Internet Explorer
    >> like
    >> every one else does) which is where(the Vista/Media forum) I found the
    >> marked answer to a question of the same genre.
    >>
    >> As I said, you can always go yourself to the Vista/Media forum and
    >> re-post
    >> your question. (Good Luck...)... I just thought of a good idea for
    >> Answers.... an "I feel lucky" button like google search.<laugh/>
    >>
    >> Oh, one other thing. On Vista you can go Start>Control Panel>Problem
    >> Reports and Solutions... there should be an issue log in there for your
    >> crash at the site... We can tell you more if you post back with the
    >> details.
    >>
    >> Regards.
    >>
    >> "Steve" <Steve@discussions.microsoft.com> wrote in message
    >> news:C1BEE529-8F47-40A2-8019-86AC8E7072FB@microsoft.com...
    >>> The issue in Rob's link pertains to not being able to play certain files
    >>> vs
    >>> my issue of WMP crashing.
    >>>
    >>> "PA Bear [MS MVP]" wrote:
    >>>
    >>>> See Rob's reply and/or
    >>>> http://social.answers.microsoft.com...a/thread/eb329d2e-0f70-4b27-81bd-bbdd64b0603a
    >>>>
    >>>> Steve wrote:
    >>>>> Hi PA Bear and thank you for the response. Please see my responses
    >>>>> below
    >>>>> next to your suggestions.
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:
    >>>>>
    >>>>>> 1. Does the behavior persist if you start IE in No Add-ons mode? -
    >>>>>> YES
    >>>>>>
    >>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
    >>>>>> Explorer (No add-ons).
    >>>>>>
    >>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
    >>>>>> IE7
    >>>>>> &
    >>>>>> IE8 in all OSS]
    >>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
    >>>>>>
    >>>>>> 2. Does the behavior persist if you Reset IE Advanced settings
    >>>>>> (RIES)?
    >>>>>> http://support.microsoft.com/kb/923737
    >>>>> I reset all IE settings using this tool and the issue persists
    >>>>>>
    >>>>>> 3. What anti-virus application or security suite is installed and is
    >>>>>> your
    >>>>>> subscription current? What anti-spyware applications (other than
    >>>>>> Defender)?
    >>>>>> What third-party firewall (if any)? Were any of these applications
    >>>>>> running
    >>>>>> in the background when you installed IE8?
    >>>>> I'm using a current Norton Security Suite. This includes a firewall
    >>>>> and
    >>>>> anti-spyware tools. This application was not running when i installed
    >>>>> IE8.
    >>>>> I installed Norton about 2 months ago. I have tried disabling all
    >>>>> Norton
    >>>>> components and the site still won't work.
    >>>>>>
    >>>>>> 4. Has a(nother) Norton or McAfee application ever been installed on
    >>>>>> this
    >>>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>>> bought
    >>>>>> it)? Norton is installed, however, it was not preinstalled. I built
    >>>>>> this
    >>>>>> computer so nothing was preinstalled.
    >>>>>>
    >>>>>>
    >>>>>> Sach/Steve wrote:
    >>>>>>> Everytime I go to this MS site and click upgrade to upgrade my WMP
    >>>>>>> DRM,
    >>>>>>> IE
    >>>>>>> crashes.
    >>>>>>> http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >>>>>>>
    >>>>>>> I need to upgrade my DRM because everytime I plugin my flash drive,
    >>>>>>> WMP
    >>>>>>> crashes. The site is not compatible with other browsers.
    >>>>>>>
    >>>>>>> I'm using Vista Home Premium 64.
    >>>>>>
    >>>>>> .
    >>>>
    >>>> .
     
  15. Steve

    Steve Flightless Bird

    Thank you both Rob and Bear. I deleted the DRM folder, and the DRM update
    worked fine in IE w/out crashing. Now I can use the jump drive w/out WMP
    crashing.

    "Sach" wrote:

    > Everytime I go to this MS site and click upgrade to upgrade my WMP DRM, IE
    > crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >
    > I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    > crashes. The site is not compatible with other browsers.
    >
    > I'm using Vista Home Premium 64.
    >
     
  16. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    You're welcome & thanks for your feedback.

    Steve wrote:
    > Thank you both Rob and Bear. I deleted the DRM folder, and the DRM update
    > worked fine in IE w/out crashing. Now I can use the jump drive w/out WMP
    > crashing.
    >
    > "Sach" wrote:
    >
    >> Everytime I go to this MS site and click upgrade to upgrade my WMP DRM,
    >> IE
    >> crashes. http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
    >>
    >> I need to upgrade my DRM because everytime I plugin my flash drive, WMP
    >> crashes. The site is not compatible with other browsers.
    >>
    >> I'm using Vista Home Premium 64.
     

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