D
-Dex-
Flightless Bird
Hi,
I have a Windows 2003 Standard Edition SP (Build 3790) server which
experiences problem with the combination of IE 8 and Adobe Reader (9.3.1
w/update).
When executing AR I get the following error:
AcroRd32.exe - Ordinal not found
The ordinal 120 could not be located in the dynamic link library
iertutil.dll (Fileversion 8.0.6001.18702)
The server have the following recent patches installed:
KB976325, 971961, 976662, 978207.
A small excerpt from Dependency Walker:
--------------------------------------------------------------------------------
Starting profile on 23.03.2010 at 11:06:46
Operating System: Microsoft Windows NT/2000/XP based Server (32-bit),
version 5.02.3790 Service Pack 2
Program Executable: cprogram files\adobe\reader 9.0\reader\ACRORD32.EXE
Program Arguments:
Starting Directory: CProgram Files\Adobe\Reader 9.0\Reader\
Search Path: CProgram Files\Adobe\Reader 9.0\Reader\;CProgram
Files\Windows Resource Kits\Tools\;CProgram Files\Support
Tools\;Cwinnt\system32;Cwinnt;Cwinnt\System32\Wbem;CProgram
Files\Sybase\ASA 8.0\Shared\Sybase Central 4.1\;CProgram Files\Sybase\ASA
8.0\Shared\win32\;CProgram Files\Sybase\ASA 8.0\win32\;CProgram
Files\Citrix\System32\Citrix\IMA;CProgram
Files\Citrix\System32\Citrix\IMA\Subsystems;Cwinnt\System32\Citrix\IMA;CProgram
Files\Citrix\system32;CCA_APPSW;CTnd\services\bin;CTnd\agents\bin;CTnd\services\tools;CTnd\help;CProgram
Files\Common Files\Crystal Decisions\2.5\bin\;CProgram
Files\IBM\Director\bin;CProgram Files\Common
Files\IBM\ICC\cimom\bin;CProgram Files\HP\HP BTO Software\bin;CProgram
Files\Microsoft Dynamics AX\50\Client\Bin\
Options Selected:
Simulate ShellExecute by inserting any App Paths directories into the
PATH environment variable.
Log DllMain calls for process attach and process detach messages.
Log DllMain calls for all other messages, including thread attach and
thread detach.
Hook the process to gather more detailed dependency information.
Log LoadLibrary function calls.
Log GetProcAddress function calls.
Log thread information.
Use simple thread numbers instead of actual thread IDs.
Log first chance exceptions.
Log debug output messages.
Use full paths when logging file names.
Automatically open and profile child processes.
--------------------------------------------------------------------------------
Started "cprogram files\adobe\reader 9.0\reader\ACRORD32.EXE" (process
0xDC4) at address 0x00400000 by thread 1. Successfully hooked module.
Loaded "cwinnt\system32\NTDLL.DLL" at address 0x7C800000 by thread 1.
Successfully hooked module.
Loaded "cwinnt\system32\KERNEL32.DLL" at address 0x77E40000 by thread 1.
Successfully hooked module.
..
..
..
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"InitializeSRWLock") called from "cwinnt\system32\IERTUTIL.DLL" at address
0x40BDF913 and returned NULL by thread 1. Error: The specified procedure
could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"AcquireSRWLockExclusive") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF920 and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"AcquireSRWLockShared") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF92D and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"ReleaseSRWLockExclusive") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF93A and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"ReleaseSRWLockShared") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF947 and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
******************
I've tried to reinstall IE8 - no success
I've tried to reinstall Adobe Reader - no success
Uninstalled IE8 and used IE7 - Success!
But I need IE8 to work
Any suggestions ?
Regards,
Anouar
I have a Windows 2003 Standard Edition SP (Build 3790) server which
experiences problem with the combination of IE 8 and Adobe Reader (9.3.1
w/update).
When executing AR I get the following error:
AcroRd32.exe - Ordinal not found
The ordinal 120 could not be located in the dynamic link library
iertutil.dll (Fileversion 8.0.6001.18702)
The server have the following recent patches installed:
KB976325, 971961, 976662, 978207.
A small excerpt from Dependency Walker:
--------------------------------------------------------------------------------
Starting profile on 23.03.2010 at 11:06:46
Operating System: Microsoft Windows NT/2000/XP based Server (32-bit),
version 5.02.3790 Service Pack 2
Program Executable: cprogram files\adobe\reader 9.0\reader\ACRORD32.EXE
Program Arguments:
Starting Directory: CProgram Files\Adobe\Reader 9.0\Reader\
Search Path: CProgram Files\Adobe\Reader 9.0\Reader\;CProgram
Files\Windows Resource Kits\Tools\;CProgram Files\Support
Tools\;Cwinnt\system32;Cwinnt;Cwinnt\System32\Wbem;CProgram
Files\Sybase\ASA 8.0\Shared\Sybase Central 4.1\;CProgram Files\Sybase\ASA
8.0\Shared\win32\;CProgram Files\Sybase\ASA 8.0\win32\;CProgram
Files\Citrix\System32\Citrix\IMA;CProgram
Files\Citrix\System32\Citrix\IMA\Subsystems;Cwinnt\System32\Citrix\IMA;CProgram
Files\Citrix\system32;CCA_APPSW;CTnd\services\bin;CTnd\agents\bin;CTnd\services\tools;CTnd\help;CProgram
Files\Common Files\Crystal Decisions\2.5\bin\;CProgram
Files\IBM\Director\bin;CProgram Files\Common
Files\IBM\ICC\cimom\bin;CProgram Files\HP\HP BTO Software\bin;CProgram
Files\Microsoft Dynamics AX\50\Client\Bin\
Options Selected:
Simulate ShellExecute by inserting any App Paths directories into the
PATH environment variable.
Log DllMain calls for process attach and process detach messages.
Log DllMain calls for all other messages, including thread attach and
thread detach.
Hook the process to gather more detailed dependency information.
Log LoadLibrary function calls.
Log GetProcAddress function calls.
Log thread information.
Use simple thread numbers instead of actual thread IDs.
Log first chance exceptions.
Log debug output messages.
Use full paths when logging file names.
Automatically open and profile child processes.
--------------------------------------------------------------------------------
Started "cprogram files\adobe\reader 9.0\reader\ACRORD32.EXE" (process
0xDC4) at address 0x00400000 by thread 1. Successfully hooked module.
Loaded "cwinnt\system32\NTDLL.DLL" at address 0x7C800000 by thread 1.
Successfully hooked module.
Loaded "cwinnt\system32\KERNEL32.DLL" at address 0x77E40000 by thread 1.
Successfully hooked module.
..
..
..
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"InitializeSRWLock") called from "cwinnt\system32\IERTUTIL.DLL" at address
0x40BDF913 and returned NULL by thread 1. Error: The specified procedure
could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"AcquireSRWLockExclusive") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF920 and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"AcquireSRWLockShared") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF92D and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"ReleaseSRWLockExclusive") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF93A and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
GetProcAddress(0x77E40000 [cwinnt\system32\KERNEL32.DLL],
"ReleaseSRWLockShared") called from "cwinnt\system32\IERTUTIL.DLL" at
address 0x40BDF947 and returned NULL by thread 1. Error: The specified
procedure could not be found (127).
******************
I've tried to reinstall IE8 - no success
I've tried to reinstall Adobe Reader - no success
Uninstalled IE8 and used IE7 - Success!
But I need IE8 to work
Any suggestions ?
Regards,
Anouar