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HP 3970 Scanner

Discussion in 'Windows XP' started by Summer1, Feb 17, 2010.

  1. Summer1

    Summer1 Flightless Bird

    I am using Win XP Pro.

    Maybe someone has used this scanner and knows the answer to my inquiries:

    The scanner works well when started from the 'photo and imaging' desktop
    icon and the scanner scand documents and photos well but I would like two
    clarifications.

    The front panel buttons are 'shortcuts' (scan, copy, instant share, memories
    disc creator) that can be used instead of opening the 'Photo and imaging'
    link but when I put a document or photo in and push the 'scan' button, it
    says 'scan button press' and gives two options for 'hp scanning software' and
    'Microsoft scanner and camara wizard.' When I choose 'hp scanning software,'
    the HP scanning page begins to open and then an error messages states 'an
    error occured communicationg with scanning device-Please ensure scanning
    device is connected properly.' What am I doing wrong? Should the software be
    re-installed?

    Second, the 'HP Director' icon is on the desktop but when I click on it,
    nothing happens. The 'photo and imaging' icon is below it and 'works' when I
    click on it. Why is the 'HP Director' icon there if it does not serve a
    purpose? There are four desktop icons: HP Director, HP Photo and Imaging,
    Share to Web Upload folder, and HP memories disc.

    Enlighten me :)
     
  2. DL

    DL Flightless Bird

    You have a problem with your HP scanning software.
    http://h20000.www2.hp.com/bizsuppor...odTypeId=15179&prodSeriesId=298547&taskId=135

    "Summer1" <Summer1@discussions.microsoft.com> wrote in message
    news:D707B767-6CA3-46CC-A69E-030F7E383893@microsoft.com...
    >I am using Win XP Pro.
    >
    > Maybe someone has used this scanner and knows the answer to my inquiries:
    >
    > The scanner works well when started from the 'photo and imaging' desktop
    > icon and the scanner scand documents and photos well but I would like two
    > clarifications.
    >
    > The front panel buttons are 'shortcuts' (scan, copy, instant share,
    > memories
    > disc creator) that can be used instead of opening the 'Photo and imaging'
    > link but when I put a document or photo in and push the 'scan' button, it
    > says 'scan button press' and gives two options for 'hp scanning software'
    > and
    > 'Microsoft scanner and camara wizard.' When I choose 'hp scanning
    > software,'
    > the HP scanning page begins to open and then an error messages states 'an
    > error occured communicationg with scanning device-Please ensure scanning
    > device is connected properly.' What am I doing wrong? Should the software
    > be
    > re-installed?
    >
    > Second, the 'HP Director' icon is on the desktop but when I click on it,
    > nothing happens. The 'photo and imaging' icon is below it and 'works' when
    > I
    > click on it. Why is the 'HP Director' icon there if it does not serve a
    > purpose? There are four desktop icons: HP Director, HP Photo and Imaging,
    > Share to Web Upload folder, and HP memories disc.
    >
    > Enlighten me :)
    >
     
  3. Summer1

    Summer1 Flightless Bird

    I figured it out. I had to go into 'Scanner Properties' and select 'select
    an event' (and choose one of the four front panel buttons) and then select
    'start this program' and choose hp scanning software.

    I can only 'use' access one button at a time on the panel and it has to be
    changed in properties before it can be used..

    "DL" wrote:

    > You have a problem with your HP scanning software.
    > http://h20000.www2.hp.com/bizsuppor...odTypeId=15179&prodSeriesId=298547&taskId=135
    >
    > "Summer1" <Summer1@discussions.microsoft.com> wrote in message
    > news:D707B767-6CA3-46CC-A69E-030F7E383893@microsoft.com...
    > >I am using Win XP Pro.
    > >
    > > Maybe someone has used this scanner and knows the answer to my inquiries:
    > >
    > > The scanner works well when started from the 'photo and imaging' desktop
    > > icon and the scanner scand documents and photos well but I would like two
    > > clarifications.
    > >
    > > The front panel buttons are 'shortcuts' (scan, copy, instant share,
    > > memories
    > > disc creator) that can be used instead of opening the 'Photo and imaging'
    > > link but when I put a document or photo in and push the 'scan' button, it
    > > says 'scan button press' and gives two options for 'hp scanning software'
    > > and
    > > 'Microsoft scanner and camara wizard.' When I choose 'hp scanning
    > > software,'
    > > the HP scanning page begins to open and then an error messages states 'an
    > > error occured communicationg with scanning device-Please ensure scanning
    > > device is connected properly.' What am I doing wrong? Should the software
    > > be
    > > re-installed?
    > >
    > > Second, the 'HP Director' icon is on the desktop but when I click on it,
    > > nothing happens. The 'photo and imaging' icon is below it and 'works' when
    > > I
    > > click on it. Why is the 'HP Director' icon there if it does not serve a
    > > purpose? There are four desktop icons: HP Director, HP Photo and Imaging,
    > > Share to Web Upload folder, and HP memories disc.
    > >
    > > Enlighten me :)
    > >

    >
    >
    > .
    >
     
  4. The Seabat

    The Seabat Flightless Bird

    On Wed, 17 Feb 2010 09:10:01 -0800, Summer1
    <Summer1@discussions.microsoft.com> wrote:

    >>I am using Win XP Pro.
    >>
    >>Maybe someone has used this scanner and knows the answer to my inquiries:
    >>
    >>The scanner works well when started from the 'photo and imaging' desktop
    >>icon and the scanner scand documents and photos well but I would like two
    >>clarifications.
    >>
    >>The front panel buttons are 'shortcuts' (scan, copy, instant share, memories
    >>disc creator) that can be used instead of opening the 'Photo and imaging'
    >>link but when I put a document or photo in and push the 'scan' button, it
    >>says 'scan button press' and gives two options for 'hp scanning software' and
    >>'Microsoft scanner and camara wizard.' When I choose 'hp scanning software,'
    >>the HP scanning page begins to open and then an error messages states 'an
    >>error occured communicationg with scanning device-Please ensure scanning
    >>device is connected properly.' What am I doing wrong? Should the software be
    >>re-installed?
    >>
    >>Second, the 'HP Director' icon is on the desktop but when I click on it,
    >>nothing happens. The 'photo and imaging' icon is below it and 'works' when I
    >>click on it. Why is the 'HP Director' icon there if it does not serve a
    >>purpose? There are four desktop icons: HP Director, HP Photo and Imaging,
    >>Share to Web Upload folder, and HP memories disc.
    >>
    >>Enlighten me :)


    HP scanner support:
    http://forums13.itrc.hp.com/service...&cc=us&admit=109447627+1266475430288+28353475
    (watch for word-wrap)

    Consider yourself enlightened!!
    --
    The seabat
    Filtering GoogleGroups & Goobers with extreme prejudice!
    Usenet Improvement Project: R.I.P. Lee aka Blinky the Shark
     
  5. Summer1

    Summer1 Flightless Bird

    Thanks Seabat :)

    "The Seabat" wrote:

    > On Wed, 17 Feb 2010 09:10:01 -0800, Summer1
    > <Summer1@discussions.microsoft.com> wrote:
    >
    > >>I am using Win XP Pro.
    > >>
    > >>Maybe someone has used this scanner and knows the answer to my inquiries:
    > >>
    > >>The scanner works well when started from the 'photo and imaging' desktop
    > >>icon and the scanner scand documents and photos well but I would like two
    > >>clarifications.
    > >>
    > >>The front panel buttons are 'shortcuts' (scan, copy, instant share, memories
    > >>disc creator) that can be used instead of opening the 'Photo and imaging'
    > >>link but when I put a document or photo in and push the 'scan' button, it
    > >>says 'scan button press' and gives two options for 'hp scanning software' and
    > >>'Microsoft scanner and camara wizard.' When I choose 'hp scanning software,'
    > >>the HP scanning page begins to open and then an error messages states 'an
    > >>error occured communicationg with scanning device-Please ensure scanning
    > >>device is connected properly.' What am I doing wrong? Should the software be
    > >>re-installed?
    > >>
    > >>Second, the 'HP Director' icon is on the desktop but when I click on it,
    > >>nothing happens. The 'photo and imaging' icon is below it and 'works' when I
    > >>click on it. Why is the 'HP Director' icon there if it does not serve a
    > >>purpose? There are four desktop icons: HP Director, HP Photo and Imaging,
    > >>Share to Web Upload folder, and HP memories disc.
    > >>
    > >>Enlighten me :)

    >
    > HP scanner support:
    > http://forums13.itrc.hp.com/service...&cc=us&admit=109447627+1266475430288+28353475
    > (watch for word-wrap)
    >
    > Consider yourself enlightened!!
    > --
    > The seabat
    > Filtering GoogleGroups & Goobers with extreme prejudice!
    > Usenet Improvement Project: R.I.P. Lee aka Blinky the Shark
    > .
    >
     

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