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Help! Windows not working right after crash.

Discussion in 'Windows 7' started by Roy, Aug 5, 2010.

  1. Roy

    Roy Flightless Bird

    After Windows 7 froze up, I had to turn the power off. When I turned
    it on again, it said that there were no disks in the computer! After a
    few tries, it finally saw the hard disk and dvd drive, but:

    The DVD drive won't read any discs. Windows just keeps telling
    me to "put a disc in the drive". I've tried many discs, including CDs
    I've played before, and nothing works. I've uninstalled the drive and
    restarted the computer, it reinstalled the drive, but it still
    doesn't work.

    My printer (Samsung ML-2010) was first "offline", then, after
    I unchecked "Use printer offline", I got "Printer error" when I tried
    to print. I removed the printer in the control panel, but when I
    restarted the computer, Windows 7 doesn't find it.

    I can't do a repair install because the DVD drive doesn't
    work!
     
  2. Bob Hatch

    Bob Hatch Flightless Bird

    On 8/5/2010 10:20 AM, Roy wrote:
    > After Windows 7 froze up, I had to turn the power off. When I turned
    > it on again, it said that there were no disks in the computer! After a
    > few tries, it finally saw the hard disk and dvd drive, but:
    >
    > The DVD drive won't read any discs. Windows just keeps telling
    > me to "put a disc in the drive". I've tried many discs, including CDs
    > I've played before, and nothing works. I've uninstalled the drive and
    > restarted the computer, it reinstalled the drive, but it still
    > doesn't work.
    >
    > My printer (Samsung ML-2010) was first "offline", then, after
    > I unchecked "Use printer offline", I got "Printer error" when I tried
    > to print. I removed the printer in the control panel, but when I
    > restarted the computer, Windows 7 doesn't find it.
    >
    > I can't do a repair install because the DVD drive doesn't
    > work!
    >


    Do a restore point to sometime before the problem.

    --
    "There are no jobs that Americans
    will not do. There are jobs Americans
    will not be hired for because an
    illegal alien has taken it."

    "Illegal Alien = Job Thief"

    http://www.bobhatch.com
    http://www.tdsrvresort.com
    http://www.keepazsafe.com/
     
  3. Rodney Pont

    Rodney Pont Flightless Bird

    On Thu, 05 Aug 2010 11:55:17 -0700, Bob Hatch wrote:

    >> I can't do a repair install because the DVD drive doesn't
    >> work!
    >>

    >
    >Do a restore point to sometime before the problem.


    If it can't boot from the Windows installation CD it's more likely to
    me hardware, either the DVD or the motherboard. If it doesn't even try
    to boot from the DVD check that boot from DVD is enabled in the BIOS.

    --
    Regards - Rodney Pont
    The from address exists but is mostly dumped,
    please send any emails to the address below
    e-mail rpont (at) gmail (dot) com
     
  4. Roy

    Roy Flightless Bird

    On Thu, 05 Aug 2010 20:10:31 +0100 (BST), "Rodney Pont"
    <r.pont@infohit.fsnet.co.uk> wrote:

    >On Thu, 05 Aug 2010 11:55:17 -0700, Bob Hatch wrote:
    >
    >>> I can't do a repair install because the DVD drive doesn't
    >>> work!
    >>>

    >>
    >>Do a restore point to sometime before the problem.

    >
    >If it can't boot from the Windows installation CD it's more likely to
    >me hardware, either the DVD or the motherboard. If it doesn't even try
    >to boot from the DVD check that boot from DVD is enabled in the BIOS.


    Thanks, guys. The printer problem turned out to be the cable (Duh!),
    but I don't understand: How could a crash kill the DVD drive? But
    Ubuntu doesn't see it either!

    BTW, System Restore has NEVER worked for me....
     
  5. Rodney Pont

    Rodney Pont Flightless Bird

    On Thu, 05 Aug 2010 14:25:39 -0500, Roy wrote:

    >Thanks, guys. The printer problem turned out to be the cable (Duh!),
    >but I don't understand: How could a crash kill the DVD drive? But
    >Ubuntu doesn't see it either!


    The crash itself wouldn't but the cause of the crash might have, it
    could have been a power spike, or it could be the drive failed and
    caused the crash. Is it visible in the BIOS? You need to look because
    if it's disabled there or not visible nothing will see it. If it's a
    SATA drive you could try it on another port.

    --
    Regards - Rodney Pont
    The from address exists but is mostly dumped,
    please send any emails to the address below
    e-mail rpont (at) gmail (dot) com
     
  6. Roy

    Roy Flightless Bird

    On Thu, 05 Aug 2010 21:05:08 +0100 (BST), "Rodney Pont"
    <r.pont@infohit.fsnet.co.uk> wrote:

    >On Thu, 05 Aug 2010 14:25:39 -0500, Roy wrote:
    >
    >>Thanks, guys. The printer problem turned out to be the cable (Duh!),
    >>but I don't understand: How could a crash kill the DVD drive? But
    >>Ubuntu doesn't see it either!

    >
    >The crash itself wouldn't but the cause of the crash might have, it
    >could have been a power spike, or it could be the drive failed and
    >caused the crash. Is it visible in the BIOS? You need to look because
    >if it's disabled there or not visible nothing will see it. If it's a
    >SATA drive you could try it on another port.


    There's another port? Wow, I love Usenet--you guys are so
    knowledgeable, and such a quick response! Thanks again, Rodney.
    I'll try that.
     
  7. Peter Foldes

    Peter Foldes Flightless Bird

    Try the following
    http://support.microsoft.com/kb/939052/en-us
    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    http://www.microsoft.com/protect

    "Roy" <rfeni@webspanning.net> wrote in message
    news:pcsl5696vpcnpnljutfhtb7m62k6gkh1su@4ax.com...
    > After Windows 7 froze up, I had to turn the power off. When I turned
    > it on again, it said that there were no disks in the computer! After a
    > few tries, it finally saw the hard disk and dvd drive, but:
    >
    > The DVD drive won't read any discs. Windows just keeps telling
    > me to "put a disc in the drive". I've tried many discs, including CDs
    > I've played before, and nothing works. I've uninstalled the drive and
    > restarted the computer, it reinstalled the drive, but it still
    > doesn't work.
    >
    > My printer (Samsung ML-2010) was first "offline", then, after
    > I unchecked "Use printer offline", I got "Printer error" when I tried
    > to print. I removed the printer in the control panel, but when I
    > restarted the computer, Windows 7 doesn't find it.
    >
    > I can't do a repair install because the DVD drive doesn't
    > work!
    >
     
  8. Gene E. Bloch

    Gene E. Bloch Flightless Bird

    On Thu, 05 Aug 2010 14:25:39 -0500, Roy wrote:

    > On Thu, 05 Aug 2010 20:10:31 +0100 (BST), "Rodney Pont"
    > <r.pont@infohit.fsnet.co.uk> wrote:
    >
    >>On Thu, 05 Aug 2010 11:55:17 -0700, Bob Hatch wrote:
    >>
    >>>> I can't do a repair install because the DVD drive doesn't
    >>>> work!
    >>>>
    >>>
    >>>Do a restore point to sometime before the problem.

    >>
    >>If it can't boot from the Windows installation CD it's more likely to
    >>me hardware, either the DVD or the motherboard. If it doesn't even try
    >>to boot from the DVD check that boot from DVD is enabled in the BIOS.

    >
    > Thanks, guys. The printer problem turned out to be the cable (Duh!),
    > but I don't understand: How could a crash kill the DVD drive? But
    > Ubuntu doesn't see it either!
    >
    > BTW, System Restore has NEVER worked for me....


    That last remark: do you run Norton AV or Internet Security? They interfere
    with System Restore (or at least IS does).

    The proper fix is to go to Norton's configuration and turn off the option
    for Norton to protect itself.

    My own de facto fix is to run System Restore, and when it fails, *then* go
    to the settings and turn off self-protection.

    --
    Gene E. Bloch (Stumbling Bloch)
     
  9. Roy Fenimore

    Roy Fenimore Flightless Bird

    "Peter Foldes" <okf22@hotmail.com> wrote in message
    news:i3feq9$34r$1@speranza.aioe.org...
    > Try the following
    > http://support.microsoft.com/kb/939052/en-us
    > --
    > Peter
    >
    > Please Reply to Newsgroup for the benefit of others
    > Requests for assistance by email can not and will not be acknowledged.
    > http://www.microsoft.com/protect


    Thanks, but the DVD burner problem might be solved. When I took it out, I
    could hear something rattling around inside. I shook all kinds of chunks of
    plastic out of it. I don't even remember a disc exploding! Maybe that's why
    it couldn't read any discs I put in, though it has been in the past. Maybe a
    chunk of plastic shifted and blocked the laser or whatever. I've ordered a
    new one, anyway.
     
  10. Roy Fenimore

    Roy Fenimore Flightless Bird


    > "Peter Foldes" <okf22@hotmail.com> wrote in message
    > news:i3feq9$34r$1@speranza.aioe.org...
    >> Try the following
    >> http://support.microsoft.com/kb/939052/en-us
    >> --
    >> Peter
    >>
    >> Please Reply to Newsgroup for the benefit of others
    >> Requests for assistance by email can not and will not be acknowledged.
    >> http://www.microsoft.com/protect

    >
    > Thanks, but the DVD burner problem might be solved. When I took it out, I
    > could hear something rattling around inside. I shook all kinds of chunks
    > of plastic out of it. I don't even remember a disc exploding! Maybe that's
    > why it couldn't read any discs I put in, though it has been in the past.
    > Maybe a chunk of plastic shifted and blocked the laser or whatever. I've
    > ordered a new one, anyway.
    >


    "Roy Fenimore" <rfeni@webspanning.net> wrote in message
    news:4c5dbdf8$0$32727$c3e8da3@news.astraweb.com...

    But actually, those pieces of plastic seem a little to thin and flexible to
    have ever been a CD or DVD. (Though I remember now I did have something from
    Netflix disintegrate in there, long ago. It worked after that, though.)
    Could it be a part from the drive? When I took it apart, I didn't see
    anything missing.
     
  11. Chuck

    Chuck Flightless Bird

    On 8/7/2010 5:01 PM, Roy Fenimore wrote:
    >> "Peter Foldes"<okf22@hotmail.com> wrote in message
    >> news:i3feq9$34r$1@speranza.aioe.org...
    >>> Try the following
    >>> http://support.microsoft.com/kb/939052/en-us
    >>> --
    >>> Peter
    >>>
    >>> Please Reply to Newsgroup for the benefit of others
    >>> Requests for assistance by email can not and will not be acknowledged.
    >>> http://www.microsoft.com/protect

    >>
    >> Thanks, but the DVD burner problem might be solved. When I took it out, I
    >> could hear something rattling around inside. I shook all kinds of chunks
    >> of plastic out of it. I don't even remember a disc exploding! Maybe that's
    >> why it couldn't read any discs I put in, though it has been in the past.
    >> Maybe a chunk of plastic shifted and blocked the laser or whatever. I've
    >> ordered a new one, anyway.
    >>

    >
    > "Roy Fenimore"<rfeni@webspanning.net> wrote in message
    > news:4c5dbdf8$0$32727$c3e8da3@news.astraweb.com...
    >
    > But actually, those pieces of plastic seem a little to thin and flexible to
    > have ever been a CD or DVD. (Though I remember now I did have something from
    > Netflix disintegrate in there, long ago. It worked after that, though.)
    > Could it be a part from the drive? When I took it apart, I didn't see
    > anything missing.
    >
    >


    IF the drive works after all that, it's a fairly decent drive!
     
  12. Bill

    Bill Flightless Bird

    "Roy Fenimore" <rfeni@webspanning.net> wrote in message
    news:4c5dc99f$0$32741$c3e8da3@news.astraweb.com...
    >
    >> "Peter Foldes" <okf22@hotmail.com> wrote in message
    >> news:i3feq9$34r$1@speranza.aioe.org...
    >>> Try the following
    >>> http://support.microsoft.com/kb/939052/en-us
    >>> --
    >>> Peter
    >>>
    >>> Please Reply to Newsgroup for the benefit of others
    >>> Requests for assistance by email can not and will not be acknowledged.
    >>> http://www.microsoft.com/protect

    >>
    >> Thanks, but the DVD burner problem might be solved. When I took it out, I
    >> could hear something rattling around inside. I shook all kinds of chunks
    >> of plastic out of it. I don't even remember a disc exploding! Maybe
    >> that's why it couldn't read any discs I put in, though it has been in the
    >> past. Maybe a chunk of plastic shifted and blocked the laser or whatever.
    >> I've ordered a new one, anyway.
    >>

    >
    > "Roy Fenimore" <rfeni@webspanning.net> wrote in message
    > news:4c5dbdf8$0$32727$c3e8da3@news.astraweb.com...
    >
    > But actually, those pieces of plastic seem a little to thin and flexible
    > to have ever been a CD or DVD. (Though I remember now I did have something
    > from Netflix disintegrate in there, long ago. It worked after that,
    > though.) Could it be a part from the drive? When I took it apart, I didn't
    > see anything missing.
    >


    Kids?
     
  13. Roy Fenimore

    Roy Fenimore Flightless Bird

    Never had 'em, never regretted it. I live alone, Bill. Just me and my
    computer(s).
    "Bill" <willy@home.com> wrote in message
    news:zRO7o.3087$FH2.1036@viwinnwfe02.internal.bigpond.com...
    >
    >
    > "Roy Fenimore" <rfeni@webspanning.net> wrote in message
    > news:4c5dc99f$0$32741$c3e8da3@news.astraweb.com...
    >>
    >>> "Peter Foldes" <okf22@hotmail.com> wrote in message
    >>> news:i3feq9$34r$1@speranza.aioe.org...
    >>>> Try the following
    >>>> http://support.microsoft.com/kb/939052/en-us
    >>>> --
    >>>> Peter
    >>>>
    >>>> Please Reply to Newsgroup for the benefit of others
    >>>> Requests for assistance by email can not and will not be acknowledged.
    >>>> http://www.microsoft.com/protect
    >>>
    >>> Thanks, but the DVD burner problem might be solved. When I took it out,
    >>> I could hear something rattling around inside. I shook all kinds of
    >>> chunks of plastic out of it. I don't even remember a disc exploding!
    >>> Maybe that's why it couldn't read any discs I put in, though it has been
    >>> in the past. Maybe a chunk of plastic shifted and blocked the laser or
    >>> whatever. I've ordered a new one, anyway.
    >>>

    >>
    >> "Roy Fenimore" <rfeni@webspanning.net> wrote in message
    >> news:4c5dbdf8$0$32727$c3e8da3@news.astraweb.com...
    >>
    >> But actually, those pieces of plastic seem a little to thin and flexible
    >> to have ever been a CD or DVD. (Though I remember now I did have
    >> something from Netflix disintegrate in there, long ago. It worked after
    >> that, though.) Could it be a part from the drive? When I took it apart, I
    >> didn't see anything missing.
    >>

    >
    > Kids?
     

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