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Got problems after upgrading to SP2

E

Elliot

Flightless Bird
After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
....) malfunctions, the items windows become empty when open Administrative
Tools->Services, and it shows "Setup could not verify the integrity of the
file Update.inf. Make sure the Cryptographic service is running on this
computer." when I try to install Windows Installer 3.1. What can be the
problem please?
Thanks in advance.
 
E

Elliot

Flightless Bird
BTW, do I need to install SP2 prior to installing SP3?

"Elliot" <fai_elliot@yahoo.com.hk> wrote in message
news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
> After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
> ...) malfunctions, the items windows become empty when open Administrative
> Tools->Services, and it shows "Setup could not verify the integrity of the
> file Update.inf. Make sure the Cryptographic service is running on this
> computer." when I try to install Windows Installer 3.1. What can be the
> problem please?
> Thanks in advance.
 
S

smlunatick

Flightless Bird
On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
> BTW, do I need to install SP2 prior to installing SP3?
>
> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>
> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>
> > After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
> > ...) malfunctions, the items windows become empty when open Administrative
> > Tools->Services, and it shows "Setup could not verify the integrity of the
> > file Update.inf. Make sure the Cryptographic service is running on this
> > computer." when I try to install Windows Installer 3.1. What can be the
> > problem please?
> > Thanks in advance.

SP 1 is the only requirement for installing SP3. SP 3 contains all
updates since SP 1 but requires a "file" / "setting" that only came in
SP 1 so as to install.
 
E

Elliot

Flightless Bird
that means I can directly upgrade to SP3 from SP1?

"smlunatick" <yveslec@gmail.com> wrote in message
news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
>> BTW, do I need to install SP2 prior to installing SP3?
>>
>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>>
>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>>
>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
>> > alt,
>> > ...) malfunctions, the items windows become empty when open
>> > Administrative
>> > Tools->Services, and it shows "Setup could not verify the integrity of
>> > the
>> > file Update.inf. Make sure the Cryptographic service is running on this
>> > computer." when I try to install Windows Installer 3.1. What can be the
>> > problem please?
>> > Thanks in advance.
>
> SP 1 is the only requirement for installing SP3. SP 3 contains all
> updates since SP 1 but requires a "file" / "setting" that only came in
> SP 1 so as to install.
>
 
E

Elliot

Flightless Bird
that means I can directly upgrade to SP3 from SP1?

"smlunatick" <yveslec@gmail.com> wrote in message
news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
>> BTW, do I need to install SP2 prior to installing SP3?
>>
>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>>
>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>>
>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
>> > alt,
>> > ...) malfunctions, the items windows become empty when open
>> > Administrative
>> > Tools->Services, and it shows "Setup could not verify the integrity of
>> > the
>> > file Update.inf. Make sure the Cryptographic service is running on this
>> > computer." when I try to install Windows Installer 3.1. What can be the
>> > problem please?
>> > Thanks in advance.
>
> SP 1 is the only requirement for installing SP3. SP 3 contains all
> updates since SP 1 but requires a "file" / "setting" that only came in
> SP 1 so as to install.
>
 
C

Clan D. Estin

Flightless Bird
Which part of: "SP 1 is the only requirement for installing SP3. SP 3
contains all
updates since SP 1" did you not understand?

"Elliot" <fai_elliot@yahoo.com.hk> wrote in message
news:uT7ZrUKOLHA.4120@TK2MSFTNGP02.phx.gbl...
> that means I can directly upgrade to SP3 from SP1?
>
> "smlunatick" <yveslec@gmail.com> wrote in message
> news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
>> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
>>> BTW, do I need to install SP2 prior to installing SP3?
>>>
>>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>>>
>>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>>>
>>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
>>> > alt,
>>> > ...) malfunctions, the items windows become empty when open
>>> > Administrative
>>> > Tools->Services, and it shows "Setup could not verify the integrity of
>>> > the
>>> > file Update.inf. Make sure the Cryptographic service is running on
>>> > this
>>> > computer." when I try to install Windows Installer 3.1. What can be
>>> > the
>>> > problem please?
>>> > Thanks in advance.
>>
>> SP 1 is the only requirement for installing SP3. SP 3 contains all
>> updates since SP 1 but requires a "file" / "setting" that only came in
>> SP 1 so as to install.
>>
 
B

Bruce Hagen

Flightless Bird
That info is wrong. You need at least SP1a to skip SP2. SP1 to SP3 will
not work.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Elliot" <fai_elliot@yahoo.com.hk> wrote in message
news:EA8C4EB9-DD65-4649-8CE4-C70B6DE00764@microsoft.com...
> that means I can directly upgrade to SP3 from SP1?
>
> "smlunatick" <yveslec@gmail.com> wrote in message
> news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
>> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
>>> BTW, do I need to install SP2 prior to installing SP3?
>>>
>>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>>>
>>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>>>
>>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
>>> > alt,
>>> > ...) malfunctions, the items windows become empty when open
>>> > Administrative
>>> > Tools->Services, and it shows "Setup could not verify the integrity
>>> > of
>>> > the
>>> > file Update.inf. Make sure the Cryptographic service is running on
>>> > this
>>> > computer." when I try to install Windows Installer 3.1. What can be
>>> > the
>>> > problem please?
>>> > Thanks in advance.
>>
>> SP 1 is the only requirement for installing SP3. SP 3 contains all
>> updates since SP 1 but requires a "file" / "setting" that only came in
>> SP 1 so as to install.
>>
 
B

Bruce Hagen

Flightless Bird
You cannot go from SP1 to SP3. You must at least have SP1a installed.

<quote>
Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 1a (SP1a) must
be preinstalled before you install Windows XP Service Pack 3 (SP3).
</quote>

Source: http://support.microsoft.com/kb/322389
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA



"Elliot" <fai_elliot@yahoo.com.hk> wrote in message
news:uT7ZrUKOLHA.4120@TK2MSFTNGP02.phx.gbl...
> that means I can directly upgrade to SP3 from SP1?
>
> "smlunatick" <yveslec@gmail.com> wrote in message
> news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
>> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
>>> BTW, do I need to install SP2 prior to installing SP3?
>>>
>>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>>>
>>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>>>
>>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
>>> > alt,
>>> > ...) malfunctions, the items windows become empty when open
>>> > Administrative
>>> > Tools->Services, and it shows "Setup could not verify the integrity
>>> > of the
>>> > file Update.inf. Make sure the Cryptographic service is running on
>>> > this
>>> > computer." when I try to install Windows Installer 3.1. What can be
>>> > the
>>> > problem please?
>>> > Thanks in advance.
>>
>> SP 1 is the only requirement for installing SP3. SP 3 contains all
>> updates since SP 1 but requires a "file" / "setting" that only came in
>> SP 1 so as to install.
>>
 
B

Bruce Hagen

Flightless Bird
You cannot go from SP1 to SP3. You must at least have SP1a installed.

<quote>
Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 1a (SP1a) must
be preinstalled before you install Windows XP Service Pack 3 (SP3).
</quote>

Source: http://support.microsoft.com/kb/322389
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA



"Clan D. Estin" <cland@estin.invalid> wrote in message
news:i3ru8l$and$1@news.eternal-september.org...
> Which part of: "SP 1 is the only requirement for installing SP3. SP 3
> contains all
> updates since SP 1" did you not understand?
>
> "Elliot" <fai_elliot@yahoo.com.hk> wrote in message
> news:uT7ZrUKOLHA.4120@TK2MSFTNGP02.phx.gbl...
>> that means I can directly upgrade to SP3 from SP1?
>>
>> "smlunatick" <yveslec@gmail.com> wrote in message
>> news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
>>> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
>>>> BTW, do I need to install SP2 prior to installing SP3?
>>>>
>>>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
>>>>
>>>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
>>>>
>>>> > After being installed SP2 from SP1, all the function keys(win,
>>>> > ctrl, alt,
>>>> > ...) malfunctions, the items windows become empty when open
>>>> > Administrative
>>>> > Tools->Services, and it shows "Setup could not verify the integrity
>>>> > of the
>>>> > file Update.inf. Make sure the Cryptographic service is running on
>>>> > this
>>>> > computer." when I try to install Windows Installer 3.1. What can be
>>>> > the
>>>> > problem please?
>>>> > Thanks in advance.
>>>
>>> SP 1 is the only requirement for installing SP3. SP 3 contains all
>>> updates since SP 1 but requires a "file" / "setting" that only came in
>>> SP 1 so as to install.
>>>
>
>
 
M

Mark Adams

Flightless Bird
"Elliot" wrote:

> that means I can directly upgrade to SP3 from SP1?
>


Yes. Make sure you install it from "clean boot" state:

http://support.microsoft.com/kb/310353


> "smlunatick" <yveslec@gmail.com> wrote in message
> news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
> > On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
> >> BTW, do I need to install SP2 prior to installing SP3?
> >>
> >> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
> >>
> >> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
> >>
> >> > After being installed SP2 from SP1, all the function keys(win, ctrl,
> >> > alt,
> >> > ...) malfunctions, the items windows become empty when open
> >> > Administrative
> >> > Tools->Services, and it shows "Setup could not verify the integrity of
> >> > the
> >> > file Update.inf. Make sure the Cryptographic service is running on this
> >> > computer." when I try to install Windows Installer 3.1. What can be the
> >> > problem please?
> >> > Thanks in advance.
> >
> > SP 1 is the only requirement for installing SP3. SP 3 contains all
> > updates since SP 1 but requires a "file" / "setting" that only came in
> > SP 1 so as to install.
> >
> .
>
 
P

PA Bear [MS MVP]

Flightless Bird
Why wasn't SP2 installed 4 years ago?

You can't possibly have a functional anti-virus application installed if SP2
isn't installed so see...

Cleaning a Compromised System
http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!


HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before connecting a flash drive, SDCard, or any other external drive to the
computer:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually before connecting any external drive to the computer:
http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial AND download/run the
appropriate removal tool BEFORE installing any updates, Windows Service
Packs or IE upgrades AND BEFORE installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Elliot wrote:
> After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
> ...) malfunctions, the items windows become empty when open Administrative
> Tools->Services, and it shows "Setup could not verify the integrity of the
> file Update.inf. Make sure the Cryptographic service is running on this
> computer." when I try to install Windows Installer 3.1. What can be the
> problem please?
> Thanks in advance.
 
D

Daave

Flightless Bird
Bruce Hagen wrote:
> You need at least SP1a to skip SP2. SP1 to SP3
> will not work.

Have a look here, Bruce:

http://technet.microsoft.com/en-us/library/cc507836.aspx

SP1 is fine (that is, SP1a isn't absolutely necessary). Furthermore,
many people (including myself) have performed an upgrade from SP1 to SP3
with no reported problems.

FWIW, the only difference between SP1 and SP1a revolves around "the
Microsoft VM, which provides support for running Java programs." See:

http://support.microsoft.com/default.aspx?scid=kb;en-us;813926

The issue is a legal one, rather than a technical one. The only
difference between SP1 and SP1a is the former includes "the Microsoft
VM, which provides support for running Java programs" (which is
unnecessary anyway since one should be using the most recent Sun version
for Java). Trust me, that difference does not make or break the success
of upgrading to SP3!
 
B

Bruce Hagen

Flightless Bird
"Daave" <daave@example.com> wrote in message
news:%23aArvfPOLHA.3732@TK2MSFTNGP02.phx.gbl...
> Bruce Hagen wrote:
>> You need at least SP1a to skip SP2. SP1 to SP3
>> will not work.
>
> Have a look here, Bruce:
>
> http://technet.microsoft.com/en-us/library/cc507836.aspx
>
> SP1 is fine (that is, SP1a isn't absolutely necessary). Furthermore,
> many people (including myself) have performed an upgrade from SP1 to SP3
> with no reported problems.
>
> FWIW, the only difference between SP1 and SP1a revolves around "the
> Microsoft VM, which provides support for running Java programs." See:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;813926
>
> The issue is a legal one, rather than a technical one. The only
> difference between SP1 and SP1a is the former includes "the Microsoft
> VM, which provides support for running Java programs" (which is
> unnecessary anyway since one should be using the most recent Sun version
> for Java). Trust me, that difference does not make or break the success
> of upgrading to SP3!



Contradicting articles from MS. (The one I posted). Thanks for setting me
straight, Daave, and my apologies to those I gave the wrong advice to.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA
 
D

Daave

Flightless Bird
Bruce Hagen wrote:
> "Daave" <daave@example.com> wrote in message
> news:%23aArvfPOLHA.3732@TK2MSFTNGP02.phx.gbl...
>> Bruce Hagen wrote:
>>> You need at least SP1a to skip SP2. SP1 to SP3
>>> will not work.
>>
>> Have a look here, Bruce:
>>
>> http://technet.microsoft.com/en-us/library/cc507836.aspx
>>
>> SP1 is fine (that is, SP1a isn't absolutely necessary). Furthermore,
>> many people (including myself) have performed an upgrade from SP1 to
>> SP3 with no reported problems.
>>
>> FWIW, the only difference between SP1 and SP1a revolves around "the
>> Microsoft VM, which provides support for running Java programs." See:
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;813926
>>
>> The issue is a legal one, rather than a technical one. The only
>> difference between SP1 and SP1a is the former includes "the Microsoft
>> VM, which provides support for running Java programs" (which is
>> unnecessary anyway since one should be using the most recent Sun
>> version for Java). Trust me, that difference does not make or break
>> the success of upgrading to SP3!
>
>
>
> Contradicting articles from MS. (The one I posted). Thanks for
> setting me straight, Daave, and my apologies to those I gave the
> wrong advice to.

YW. Not the first time Microsoft has contradicted itself! LOL
 
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