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Got problems after upgrading to SP2

Discussion in 'Windows XP' started by Elliot, Aug 10, 2010.

  1. Elliot

    Elliot Flightless Bird

    After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
    ....) malfunctions, the items windows become empty when open Administrative
    Tools->Services, and it shows "Setup could not verify the integrity of the
    file Update.inf. Make sure the Cryptographic service is running on this
    computer." when I try to install Windows Installer 3.1. What can be the
    problem please?
    Thanks in advance.
     
  2. Elliot

    Elliot Flightless Bird

    BTW, do I need to install SP2 prior to installing SP3?

    "Elliot" <fai_elliot@yahoo.com.hk> wrote in message
    news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    > After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
    > ...) malfunctions, the items windows become empty when open Administrative
    > Tools->Services, and it shows "Setup could not verify the integrity of the
    > file Update.inf. Make sure the Cryptographic service is running on this
    > computer." when I try to install Windows Installer 3.1. What can be the
    > problem please?
    > Thanks in advance.
     
  3. smlunatick

    smlunatick Flightless Bird

    On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    > BTW, do I need to install SP2 prior to installing SP3?
    >
    > "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >
    > news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >
    > > After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
    > > ...) malfunctions, the items windows become empty when open Administrative
    > > Tools->Services, and it shows "Setup could not verify the integrity of the
    > > file Update.inf. Make sure the Cryptographic service is running on this
    > > computer." when I try to install Windows Installer 3.1. What can be the
    > > problem please?
    > > Thanks in advance.


    SP 1 is the only requirement for installing SP3. SP 3 contains all
    updates since SP 1 but requires a "file" / "setting" that only came in
    SP 1 so as to install.
     
  4. Elliot

    Elliot Flightless Bird

    that means I can directly upgrade to SP3 from SP1?

    "smlunatick" <yveslec@gmail.com> wrote in message
    news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    > On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    >> BTW, do I need to install SP2 prior to installing SP3?
    >>
    >> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >>
    >> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >>
    >> > After being installed SP2 from SP1, all the function keys(win, ctrl,
    >> > alt,
    >> > ...) malfunctions, the items windows become empty when open
    >> > Administrative
    >> > Tools->Services, and it shows "Setup could not verify the integrity of
    >> > the
    >> > file Update.inf. Make sure the Cryptographic service is running on this
    >> > computer." when I try to install Windows Installer 3.1. What can be the
    >> > problem please?
    >> > Thanks in advance.

    >
    > SP 1 is the only requirement for installing SP3. SP 3 contains all
    > updates since SP 1 but requires a "file" / "setting" that only came in
    > SP 1 so as to install.
    >
     
  5. Elliot

    Elliot Flightless Bird

    that means I can directly upgrade to SP3 from SP1?

    "smlunatick" <yveslec@gmail.com> wrote in message
    news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    > On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    >> BTW, do I need to install SP2 prior to installing SP3?
    >>
    >> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >>
    >> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >>
    >> > After being installed SP2 from SP1, all the function keys(win, ctrl,
    >> > alt,
    >> > ...) malfunctions, the items windows become empty when open
    >> > Administrative
    >> > Tools->Services, and it shows "Setup could not verify the integrity of
    >> > the
    >> > file Update.inf. Make sure the Cryptographic service is running on this
    >> > computer." when I try to install Windows Installer 3.1. What can be the
    >> > problem please?
    >> > Thanks in advance.

    >
    > SP 1 is the only requirement for installing SP3. SP 3 contains all
    > updates since SP 1 but requires a "file" / "setting" that only came in
    > SP 1 so as to install.
    >
     
  6. Clan D. Estin

    Clan D. Estin Flightless Bird

    Which part of: "SP 1 is the only requirement for installing SP3. SP 3
    contains all
    updates since SP 1" did you not understand?

    "Elliot" <fai_elliot@yahoo.com.hk> wrote in message
    news:uT7ZrUKOLHA.4120@TK2MSFTNGP02.phx.gbl...
    > that means I can directly upgrade to SP3 from SP1?
    >
    > "smlunatick" <yveslec@gmail.com> wrote in message
    > news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    >> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    >>> BTW, do I need to install SP2 prior to installing SP3?
    >>>
    >>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >>>
    >>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >>>
    >>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
    >>> > alt,
    >>> > ...) malfunctions, the items windows become empty when open
    >>> > Administrative
    >>> > Tools->Services, and it shows "Setup could not verify the integrity of
    >>> > the
    >>> > file Update.inf. Make sure the Cryptographic service is running on
    >>> > this
    >>> > computer." when I try to install Windows Installer 3.1. What can be
    >>> > the
    >>> > problem please?
    >>> > Thanks in advance.

    >>
    >> SP 1 is the only requirement for installing SP3. SP 3 contains all
    >> updates since SP 1 but requires a "file" / "setting" that only came in
    >> SP 1 so as to install.
    >>
     
  7. Bruce Hagen

    Bruce Hagen Flightless Bird

    That info is wrong. You need at least SP1a to skip SP2. SP1 to SP3 will
    not work.
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA


    "Elliot" <fai_elliot@yahoo.com.hk> wrote in message
    news:EA8C4EB9-DD65-4649-8CE4-C70B6DE00764@microsoft.com...
    > that means I can directly upgrade to SP3 from SP1?
    >
    > "smlunatick" <yveslec@gmail.com> wrote in message
    > news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    >> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    >>> BTW, do I need to install SP2 prior to installing SP3?
    >>>
    >>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >>>
    >>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >>>
    >>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
    >>> > alt,
    >>> > ...) malfunctions, the items windows become empty when open
    >>> > Administrative
    >>> > Tools->Services, and it shows "Setup could not verify the integrity
    >>> > of
    >>> > the
    >>> > file Update.inf. Make sure the Cryptographic service is running on
    >>> > this
    >>> > computer." when I try to install Windows Installer 3.1. What can be
    >>> > the
    >>> > problem please?
    >>> > Thanks in advance.

    >>
    >> SP 1 is the only requirement for installing SP3. SP 3 contains all
    >> updates since SP 1 but requires a "file" / "setting" that only came in
    >> SP 1 so as to install.
    >>
     
  8. Bruce Hagen

    Bruce Hagen Flightless Bird

    You cannot go from SP1 to SP3. You must at least have SP1a installed.

    <quote>
    Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 1a (SP1a) must
    be preinstalled before you install Windows XP Service Pack 3 (SP3).
    </quote>

    Source: http://support.microsoft.com/kb/322389
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA



    "Elliot" <fai_elliot@yahoo.com.hk> wrote in message
    news:uT7ZrUKOLHA.4120@TK2MSFTNGP02.phx.gbl...
    > that means I can directly upgrade to SP3 from SP1?
    >
    > "smlunatick" <yveslec@gmail.com> wrote in message
    > news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    >> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    >>> BTW, do I need to install SP2 prior to installing SP3?
    >>>
    >>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >>>
    >>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >>>
    >>> > After being installed SP2 from SP1, all the function keys(win, ctrl,
    >>> > alt,
    >>> > ...) malfunctions, the items windows become empty when open
    >>> > Administrative
    >>> > Tools->Services, and it shows "Setup could not verify the integrity
    >>> > of the
    >>> > file Update.inf. Make sure the Cryptographic service is running on
    >>> > this
    >>> > computer." when I try to install Windows Installer 3.1. What can be
    >>> > the
    >>> > problem please?
    >>> > Thanks in advance.

    >>
    >> SP 1 is the only requirement for installing SP3. SP 3 contains all
    >> updates since SP 1 but requires a "file" / "setting" that only came in
    >> SP 1 so as to install.
    >>
     
  9. Bruce Hagen

    Bruce Hagen Flightless Bird

    You cannot go from SP1 to SP3. You must at least have SP1a installed.

    <quote>
    Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 1a (SP1a) must
    be preinstalled before you install Windows XP Service Pack 3 (SP3).
    </quote>

    Source: http://support.microsoft.com/kb/322389
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA



    "Clan D. Estin" <cland@estin.invalid> wrote in message
    news:i3ru8l$and$1@news.eternal-september.org...
    > Which part of: "SP 1 is the only requirement for installing SP3. SP 3
    > contains all
    > updates since SP 1" did you not understand?
    >
    > "Elliot" <fai_elliot@yahoo.com.hk> wrote in message
    > news:uT7ZrUKOLHA.4120@TK2MSFTNGP02.phx.gbl...
    >> that means I can directly upgrade to SP3 from SP1?
    >>
    >> "smlunatick" <yveslec@gmail.com> wrote in message
    >> news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    >>> On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    >>>> BTW, do I need to install SP2 prior to installing SP3?
    >>>>
    >>>> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    >>>>
    >>>> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    >>>>
    >>>> > After being installed SP2 from SP1, all the function keys(win,
    >>>> > ctrl, alt,
    >>>> > ...) malfunctions, the items windows become empty when open
    >>>> > Administrative
    >>>> > Tools->Services, and it shows "Setup could not verify the integrity
    >>>> > of the
    >>>> > file Update.inf. Make sure the Cryptographic service is running on
    >>>> > this
    >>>> > computer." when I try to install Windows Installer 3.1. What can be
    >>>> > the
    >>>> > problem please?
    >>>> > Thanks in advance.
    >>>
    >>> SP 1 is the only requirement for installing SP3. SP 3 contains all
    >>> updates since SP 1 but requires a "file" / "setting" that only came in
    >>> SP 1 so as to install.
    >>>

    >
    >
     
  10. Mark Adams

    Mark Adams Flightless Bird

    "Elliot" wrote:

    > that means I can directly upgrade to SP3 from SP1?
    >



    Yes. Make sure you install it from "clean boot" state:

    http://support.microsoft.com/kb/310353


    > "smlunatick" <yveslec@gmail.com> wrote in message
    > news:8abf22aa-b6a7-4439-882b-35a62ae86da2@h32g2000yqm.googlegroups.com...
    > > On Aug 10, 4:26 pm, "Elliot" <fai_ell...@yahoo.com.hk> wrote:
    > >> BTW, do I need to install SP2 prior to installing SP3?
    > >>
    > >> "Elliot" <fai_ell...@yahoo.com.hk> wrote in message
    > >>
    > >> news:72B4AFBB-B06C-4956-934F-E60C535949DB@microsoft.com...
    > >>
    > >> > After being installed SP2 from SP1, all the function keys(win, ctrl,
    > >> > alt,
    > >> > ...) malfunctions, the items windows become empty when open
    > >> > Administrative
    > >> > Tools->Services, and it shows "Setup could not verify the integrity of
    > >> > the
    > >> > file Update.inf. Make sure the Cryptographic service is running on this
    > >> > computer." when I try to install Windows Installer 3.1. What can be the
    > >> > problem please?
    > >> > Thanks in advance.

    > >
    > > SP 1 is the only requirement for installing SP3. SP 3 contains all
    > > updates since SP 1 but requires a "file" / "setting" that only came in
    > > SP 1 so as to install.
    > >

    > .
    >
     
  11. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Why wasn't SP2 installed 4 years ago?

    You can't possibly have a functional anti-virus application installed if SP2
    isn't installed so see...

    Cleaning a Compromised System
    http://technet.microsoft.com/en-us/library/cc700813.aspx

    Back-up any personal data (none of which should be considered 100%
    trustworthy at this point) then format the HDD & do a clean install of
    Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
    fix this!


    HOW TO do a clean install of WinXP: See
    http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
    http://support.microsoft.com/kb/978307

    After the clean install, you will have the equivalent of a "new computer" so
    take care of everything on the following page before otherwise connecting
    the machine to the internet or a local network (i.e., other computers) and
    before connecting a flash drive, SDCard, or any other external drive to the
    computer:

    4 steps to help protect your new computer before you go online
    http://www.microsoft.com/security/pypc.aspx

    Other helpful references include:

    HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
    (after a clean install)
    http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

    HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    clean install)
    http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

    Tip: After getting the computer fully-patched, download/install KB971029
    manually before connecting any external drive to the computer:
    http://support.microsoft.com/kb/971029

    NB: Any Norton or McAfee free-trial that came preinstalled on the computer
    when you bought it will be reinstalled (but invalid) when Windows is
    reinstalled. You MUST uninstall the free-trial AND download/run the
    appropriate removal tool BEFORE installing any updates, Windows Service
    Packs or IE upgrades AND BEFORE installing your new anti-virus application
    (which will require WinXP SP3 to be installed).

    Norton Removal Tool
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer Products Removal Tool
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    Also see:

    Risks & Benefits of P2P file sharing
    http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
    http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

    Steps To Help Prevent Spyware
    http://www.microsoft.com/security/spyware/prevent.aspx

    Steps to Help Prevent Computer Worms
    http://www.microsoft.com/security/worms/prevent.aspx

    Avoid Rogue Security Software!
    http://www.microsoft.com/security/antivirus/rogue.aspx

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    Elliot wrote:
    > After being installed SP2 from SP1, all the function keys(win, ctrl, alt,
    > ...) malfunctions, the items windows become empty when open Administrative
    > Tools->Services, and it shows "Setup could not verify the integrity of the
    > file Update.inf. Make sure the Cryptographic service is running on this
    > computer." when I try to install Windows Installer 3.1. What can be the
    > problem please?
    > Thanks in advance.
     
  12. Daave

    Daave Flightless Bird

    Bruce Hagen wrote:
    > You need at least SP1a to skip SP2. SP1 to SP3
    > will not work.


    Have a look here, Bruce:

    http://technet.microsoft.com/en-us/library/cc507836.aspx

    SP1 is fine (that is, SP1a isn't absolutely necessary). Furthermore,
    many people (including myself) have performed an upgrade from SP1 to SP3
    with no reported problems.

    FWIW, the only difference between SP1 and SP1a revolves around "the
    Microsoft VM, which provides support for running Java programs." See:

    http://support.microsoft.com/default.aspx?scid=kb;en-us;813926

    The issue is a legal one, rather than a technical one. The only
    difference between SP1 and SP1a is the former includes "the Microsoft
    VM, which provides support for running Java programs" (which is
    unnecessary anyway since one should be using the most recent Sun version
    for Java). Trust me, that difference does not make or break the success
    of upgrading to SP3!
     
  13. Bruce Hagen

    Bruce Hagen Flightless Bird

    "Daave" <daave@example.com> wrote in message
    news:%23aArvfPOLHA.3732@TK2MSFTNGP02.phx.gbl...
    > Bruce Hagen wrote:
    >> You need at least SP1a to skip SP2. SP1 to SP3
    >> will not work.

    >
    > Have a look here, Bruce:
    >
    > http://technet.microsoft.com/en-us/library/cc507836.aspx
    >
    > SP1 is fine (that is, SP1a isn't absolutely necessary). Furthermore,
    > many people (including myself) have performed an upgrade from SP1 to SP3
    > with no reported problems.
    >
    > FWIW, the only difference between SP1 and SP1a revolves around "the
    > Microsoft VM, which provides support for running Java programs." See:
    >
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;813926
    >
    > The issue is a legal one, rather than a technical one. The only
    > difference between SP1 and SP1a is the former includes "the Microsoft
    > VM, which provides support for running Java programs" (which is
    > unnecessary anyway since one should be using the most recent Sun version
    > for Java). Trust me, that difference does not make or break the success
    > of upgrading to SP3!




    Contradicting articles from MS. (The one I posted). Thanks for setting me
    straight, Daave, and my apologies to those I gave the wrong advice to.
    --
    Bruce Hagen
    MS-MVP [Mail]
    Imperial Beach, CA
     
  14. Daave

    Daave Flightless Bird

    Bruce Hagen wrote:
    > "Daave" <daave@example.com> wrote in message
    > news:%23aArvfPOLHA.3732@TK2MSFTNGP02.phx.gbl...
    >> Bruce Hagen wrote:
    >>> You need at least SP1a to skip SP2. SP1 to SP3
    >>> will not work.

    >>
    >> Have a look here, Bruce:
    >>
    >> http://technet.microsoft.com/en-us/library/cc507836.aspx
    >>
    >> SP1 is fine (that is, SP1a isn't absolutely necessary). Furthermore,
    >> many people (including myself) have performed an upgrade from SP1 to
    >> SP3 with no reported problems.
    >>
    >> FWIW, the only difference between SP1 and SP1a revolves around "the
    >> Microsoft VM, which provides support for running Java programs." See:
    >>
    >> http://support.microsoft.com/default.aspx?scid=kb;en-us;813926
    >>
    >> The issue is a legal one, rather than a technical one. The only
    >> difference between SP1 and SP1a is the former includes "the Microsoft
    >> VM, which provides support for running Java programs" (which is
    >> unnecessary anyway since one should be using the most recent Sun
    >> version for Java). Trust me, that difference does not make or break
    >> the success of upgrading to SP3!

    >
    >
    >
    > Contradicting articles from MS. (The one I posted). Thanks for
    > setting me straight, Daave, and my apologies to those I gave the
    > wrong advice to.


    YW. Not the first time Microsoft has contradicted itself! LOL
     

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