Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1
Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/
Otherwise...
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm
3. Now post the requested logs in an appropriate forum for assistance by an
expert in such matters. DO NOT SKIP THIS STEP!!
I can recommend the expert assistance offered in these forums:
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php, and
http://aumha.net/viewforum.php?f=30
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
Dave wrote:
> I bought the computer with Vista installed and received a free upgrade to
> Windows 7.
>
> I am using Trend Micro Internet Security (ver 16.60.2031) and the
> subscription is up to date. I do not have other anti-spyware applications.
> I
> have used several programs to try to identify the problem but have removed
> them from the system after use. (Malwarebytes; Adaware; Combofix; MS
> Security Essentials; Spybot)
>
> No third party firewall.
>
> Neither Norton nor McAfee have ever been installed on the system.
>
> The computer was new in September 2009 upgraded to Win 7 in October and
> has
> been running just fine until a couple of weeks ago. To my knowledge there
> are no other problems with the system.
>
> -Dave
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:e6ml4lkDLHA.5784@TK2MSFTNGP05.phx.gbl...
>> Did you upgrade to Win7 or is it a new computer?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought un
>> it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Dave wrote:
>>> I am having a very difficult time with Google Redirect Malware. When I
>>> do
>>> a
>>> Google search and then click on one of the resulting articles I am taken
>>> to
>>> a completely unrelated website. Fortunately my Antivirus software blocks
>>> that website but it is a real pain to not be able to visit these sites
>>> by
>>> clicking on the link.
>>>
>>> I have tried all of the malware removal programs I know of but none have
>>> found the source of this problem.
>>>
>>> I have tried Malwarebytes; Adaware; Spybot; MS Security Essentials;
>>> Trend
>>> Micro Internet Security . . . all with no results.
>>>
>>> Any ideas on other places I can look for a solution?
>>>
>>> I am using Windows 7 and IE 8.0.7600.16385
