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Getting Message "Office Will Be Marked Not Genuine"

Discussion in 'Microsoft Office' started by JimG, Feb 7, 2010.

  1. JimG

    JimG Flightless Bird

    Hi:

    I have Office Professional 2007 in a box along with the activation code for
    it, too. I installed it in November on my new computer, and I'm now getting
    messages telling me that the program will be marked "not genuine" in 11 days.

    Interestingly, when I originally installed Office 2007, I didn't get asked
    for my activation code, but when I go to Help>Activate Product, I'm told that
    the product has already been activated.

    1) What do I need to do to take care of this problem?

    2) Will Office 2007 still work on my computer in 11 days if the problem
    hasn't been resolved by then?

    Thanks.

    Jim
     
  2. LVTravel

    LVTravel Flightless Bird

    "JimG" <JimG@discussions.microsoft.com> wrote in message
    news:19CF32AD-6A5F-48B9-8A3E-EA6A5F50D8F8@microsoft.com...
    > Hi:
    >
    > I have Office Professional 2007 in a box along with the activation code
    > for
    > it, too. I installed it in November on my new computer, and I'm now
    > getting
    > messages telling me that the program will be marked "not genuine" in 11
    > days.
    >
    > Interestingly, when I originally installed Office 2007, I didn't get asked
    > for my activation code, but when I go to Help>Activate Product, I'm told
    > that
    > the product has already been activated.
    >
    > 1) What do I need to do to take care of this problem?
    >
    > 2) Will Office 2007 still work on my computer in 11 days if the problem
    > hasn't been resolved by then?
    >
    > Thanks.
    >
    > Jim


    Answer for no. 2.. No!

    Where did you purchase your "2007 in a box along with the activation code "
    version of Office Pro? If you purchased it off the internet through eBay or
    the like it is possibly not genuine but a pirated version. This almost
    sounds like a volume licensed or OEM version (which don't ask for product
    keys upon installation.)

    Start Word, click the Office Orb and then Word Options, Resources, About and
    let us know what the three characters are in the product key after the first
    5 characters and hyphen. If they are OEM then this is most definitely a
    pirated version. The license key label which should be orange and on the
    back of the flip out part of the plastic case that the CD came in should
    have FPP in the lower right corner if it is a retail version, OEM if it is
    an OEM version or MLK if it is a Medialess license kit version. If the
    sticker or case is not proper then it is also probably a pirated version as
    Office 2007 does not "come in a box" but is in a plastic case.

    You may want to read this KB article and see if that helps get you back on
    track. http://support.microsoft.com/kb/949810

    Let us know the outcome or if you have any more questions.
     
  3. JimG

    JimG Flightless Bird

    Thanks for your help and information.

    The software is actually in a DVD case, purchased on eBay.

    The characters in the product key after the hyphen after the first 5
    characters under Word Options>Resources>About are "707".

    I don't see "FPP" "OEM" or "MLK" on the orange license key label on the back
    of the box.

    Please let me know your additional thoughts on this.

    Thanks again.

    Jim

    "LVTravel" wrote:

    >
    >
    > "JimG" <JimG@discussions.microsoft.com> wrote in message
    > news:19CF32AD-6A5F-48B9-8A3E-EA6A5F50D8F8@microsoft.com...
    > > Hi:
    > >
    > > I have Office Professional 2007 in a box along with the activation code
    > > for
    > > it, too. I installed it in November on my new computer, and I'm now
    > > getting
    > > messages telling me that the program will be marked "not genuine" in 11
    > > days.
    > >
    > > Interestingly, when I originally installed Office 2007, I didn't get asked
    > > for my activation code, but when I go to Help>Activate Product, I'm told
    > > that
    > > the product has already been activated.
    > >
    > > 1) What do I need to do to take care of this problem?
    > >
    > > 2) Will Office 2007 still work on my computer in 11 days if the problem
    > > hasn't been resolved by then?
    > >
    > > Thanks.
    > >
    > > Jim

    >
    > Answer for no. 2.. No!
    >
    > Where did you purchase your "2007 in a box along with the activation code "
    > version of Office Pro? If you purchased it off the internet through eBay or
    > the like it is possibly not genuine but a pirated version. This almost
    > sounds like a volume licensed or OEM version (which don't ask for product
    > keys upon installation.)
    >
    > Start Word, click the Office Orb and then Word Options, Resources, About and
    > let us know what the three characters are in the product key after the first
    > 5 characters and hyphen. If they are OEM then this is most definitely a
    > pirated version. The license key label which should be orange and on the
    > back of the flip out part of the plastic case that the CD came in should
    > have FPP in the lower right corner if it is a retail version, OEM if it is
    > an OEM version or MLK if it is a Medialess license kit version. If the
    > sticker or case is not proper then it is also probably a pirated version as
    > Office 2007 does not "come in a box" but is in a plastic case.
    >
    > You may want to read this KB article and see if that helps get you back on
    > track. http://support.microsoft.com/kb/949810
    >
    > Let us know the outcome or if you have any more questions.
    >
    > .
    >
     
  4. LVTravel

    LVTravel Flightless Bird

    "JimG" <JimG@discussions.microsoft.com> wrote in message
    news:33C083FA-389A-42CC-9705-C222B3039F52@microsoft.com...
    > Thanks for your help and information.
    >
    > The software is actually in a DVD case, purchased on eBay.
    >
    > The characters in the product key after the hyphen after the first 5
    > characters under Word Options>Resources>About are "707".
    >
    > I don't see "FPP" "OEM" or "MLK" on the orange license key label on the
    > back
    > of the box.
    >
    > Please let me know your additional thoughts on this.
    >
    > Thanks again.
    >
    > Jim
    >
    > "LVTravel" wrote:
    >
    >>
    >>
    >> "JimG" <JimG@discussions.microsoft.com> wrote in message
    >> news:19CF32AD-6A5F-48B9-8A3E-EA6A5F50D8F8@microsoft.com...
    >> > Hi:
    >> >
    >> > I have Office Professional 2007 in a box along with the activation code
    >> > for
    >> > it, too. I installed it in November on my new computer, and I'm now
    >> > getting
    >> > messages telling me that the program will be marked "not genuine" in 11
    >> > days.
    >> >
    >> > Interestingly, when I originally installed Office 2007, I didn't get
    >> > asked
    >> > for my activation code, but when I go to Help>Activate Product, I'm
    >> > told
    >> > that
    >> > the product has already been activated.
    >> >
    >> > 1) What do I need to do to take care of this problem?
    >> >
    >> > 2) Will Office 2007 still work on my computer in 11 days if the problem
    >> > hasn't been resolved by then?
    >> >
    >> > Thanks.
    >> >
    >> > Jim

    >>
    >> Answer for no. 2.. No!
    >>
    >> Where did you purchase your "2007 in a box along with the activation code
    >> "
    >> version of Office Pro? If you purchased it off the internet through eBay
    >> or
    >> the like it is possibly not genuine but a pirated version. This almost
    >> sounds like a volume licensed or OEM version (which don't ask for product
    >> keys upon installation.)
    >>
    >> Start Word, click the Office Orb and then Word Options, Resources, About
    >> and
    >> let us know what the three characters are in the product key after the
    >> first
    >> 5 characters and hyphen. If they are OEM then this is most definitely a
    >> pirated version. The license key label which should be orange and on the
    >> back of the flip out part of the plastic case that the CD came in should
    >> have FPP in the lower right corner if it is a retail version, OEM if it
    >> is
    >> an OEM version or MLK if it is a Medialess license kit version. If the
    >> sticker or case is not proper then it is also probably a pirated version
    >> as
    >> Office 2007 does not "come in a box" but is in a plastic case.
    >>
    >> You may want to read this KB article and see if that helps get you back
    >> on
    >> track. http://support.microsoft.com/kb/949810
    >>
    >> Let us know the outcome or if you have any more questions.
    >>
    >> .
    >>


    Hope you have full information about the purchase on eBay because I think
    you have been taken and you will probably not get anything back from the
    seller or eBay. Using the information on the purchase see the following:

    If you go to this link
    http://www.microsoft.com/genuine/downloads/faq.aspx#ID0EAPAC

    and scroll down toward the bottom and read the items under Office Validation
    then further down and read each item under "What is the genuine Office
    offer?", "Details of the genuine Office Complimentary Offer" and also
    "Details of the Office Genuine Advantage Kit" it may answer a lot of
    questions and show how to report the piracy and also obtain a legitimate
    version of your software at little or no additional cost to you.
     
  5. JimG

    JimG Flightless Bird

    Thanks again.

    I'm assuming that when I get a genuine version of Office 2007 that I'm going
    to need to do an uninstall and a new install. Assuming this is the case, is
    there a way to save the E-mails I now have in Word 2007 so that I have them
    in Word 2007 again after the new installation of the software?

    Jim

    "LVTravel" wrote:

    >
    >
    > "JimG" <JimG@discussions.microsoft.com> wrote in message
    > news:33C083FA-389A-42CC-9705-C222B3039F52@microsoft.com...
    > > Thanks for your help and information.
    > >
    > > The software is actually in a DVD case, purchased on eBay.
    > >
    > > The characters in the product key after the hyphen after the first 5
    > > characters under Word Options>Resources>About are "707".
    > >
    > > I don't see "FPP" "OEM" or "MLK" on the orange license key label on the
    > > back
    > > of the box.
    > >
    > > Please let me know your additional thoughts on this.
    > >
    > > Thanks again.
    > >
    > > Jim
    > >
    > > "LVTravel" wrote:
    > >
    > >>
    > >>
    > >> "JimG" <JimG@discussions.microsoft.com> wrote in message
    > >> news:19CF32AD-6A5F-48B9-8A3E-EA6A5F50D8F8@microsoft.com...
    > >> > Hi:
    > >> >
    > >> > I have Office Professional 2007 in a box along with the activation code
    > >> > for
    > >> > it, too. I installed it in November on my new computer, and I'm now
    > >> > getting
    > >> > messages telling me that the program will be marked "not genuine" in 11
    > >> > days.
    > >> >
    > >> > Interestingly, when I originally installed Office 2007, I didn't get
    > >> > asked
    > >> > for my activation code, but when I go to Help>Activate Product, I'm
    > >> > told
    > >> > that
    > >> > the product has already been activated.
    > >> >
    > >> > 1) What do I need to do to take care of this problem?
    > >> >
    > >> > 2) Will Office 2007 still work on my computer in 11 days if the problem
    > >> > hasn't been resolved by then?
    > >> >
    > >> > Thanks.
    > >> >
    > >> > Jim
    > >>
    > >> Answer for no. 2.. No!
    > >>
    > >> Where did you purchase your "2007 in a box along with the activation code
    > >> "
    > >> version of Office Pro? If you purchased it off the internet through eBay
    > >> or
    > >> the like it is possibly not genuine but a pirated version. This almost
    > >> sounds like a volume licensed or OEM version (which don't ask for product
    > >> keys upon installation.)
    > >>
    > >> Start Word, click the Office Orb and then Word Options, Resources, About
    > >> and
    > >> let us know what the three characters are in the product key after the
    > >> first
    > >> 5 characters and hyphen. If they are OEM then this is most definitely a
    > >> pirated version. The license key label which should be orange and on the
    > >> back of the flip out part of the plastic case that the CD came in should
    > >> have FPP in the lower right corner if it is a retail version, OEM if it
    > >> is
    > >> an OEM version or MLK if it is a Medialess license kit version. If the
    > >> sticker or case is not proper then it is also probably a pirated version
    > >> as
    > >> Office 2007 does not "come in a box" but is in a plastic case.
    > >>
    > >> You may want to read this KB article and see if that helps get you back
    > >> on
    > >> track. http://support.microsoft.com/kb/949810
    > >>
    > >> Let us know the outcome or if you have any more questions.
    > >>
    > >> .
    > >>

    >
    > Hope you have full information about the purchase on eBay because I think
    > you have been taken and you will probably not get anything back from the
    > seller or eBay. Using the information on the purchase see the following:
    >
    > If you go to this link
    > http://www.microsoft.com/genuine/downloads/faq.aspx#ID0EAPAC
    >
    > and scroll down toward the bottom and read the items under Office Validation
    > then further down and read each item under "What is the genuine Office
    > offer?", "Details of the genuine Office Complimentary Offer" and also
    > "Details of the Office Genuine Advantage Kit" it may answer a lot of
    > questions and show how to report the piracy and also obtain a legitimate
    > version of your software at little or no additional cost to you.
    >
    > .
    >
     
  6. LVTravel

    LVTravel Flightless Bird

    "JimG" <JimG@discussions.microsoft.com> wrote in message
    news:E97DA360-0BAD-45DC-BAC3-EA3083857D54@microsoft.com...
    > Thanks again.
    >
    > I'm assuming that when I get a genuine version of Office 2007 that I'm
    > going
    > to need to do an uninstall and a new install. Assuming this is the case,
    > is
    > there a way to save the E-mails I now have in Word 2007 so that I have
    > them
    > in Word 2007 again after the new installation of the software?
    >
    > Jim
    >
    > "LVTravel" wrote:
    >
    >>
    >>
    >> "JimG" <JimG@discussions.microsoft.com> wrote in message
    >> news:33C083FA-389A-42CC-9705-C222B3039F52@microsoft.com...
    >> > Thanks for your help and information.
    >> >
    >> > The software is actually in a DVD case, purchased on eBay.
    >> >
    >> > The characters in the product key after the hyphen after the first 5
    >> > characters under Word Options>Resources>About are "707".
    >> >
    >> > I don't see "FPP" "OEM" or "MLK" on the orange license key label on the
    >> > back
    >> > of the box.
    >> >
    >> > Please let me know your additional thoughts on this.
    >> >
    >> > Thanks again.
    >> >
    >> > Jim
    >> >
    >> > "LVTravel" wrote:
    >> >
    >> >>
    >> >>
    >> >> "JimG" <JimG@discussions.microsoft.com> wrote in message
    >> >> news:19CF32AD-6A5F-48B9-8A3E-EA6A5F50D8F8@microsoft.com...
    >> >> > Hi:
    >> >> >
    >> >> > I have Office Professional 2007 in a box along with the activation
    >> >> > code
    >> >> > for
    >> >> > it, too. I installed it in November on my new computer, and I'm now
    >> >> > getting
    >> >> > messages telling me that the program will be marked "not genuine" in
    >> >> > 11
    >> >> > days.
    >> >> >
    >> >> > Interestingly, when I originally installed Office 2007, I didn't get
    >> >> > asked
    >> >> > for my activation code, but when I go to Help>Activate Product, I'm
    >> >> > told
    >> >> > that
    >> >> > the product has already been activated.
    >> >> >
    >> >> > 1) What do I need to do to take care of this problem?
    >> >> >
    >> >> > 2) Will Office 2007 still work on my computer in 11 days if the
    >> >> > problem
    >> >> > hasn't been resolved by then?
    >> >> >
    >> >> > Thanks.
    >> >> >
    >> >> > Jim
    >> >>
    >> >> Answer for no. 2.. No!
    >> >>
    >> >> Where did you purchase your "2007 in a box along with the activation
    >> >> code
    >> >> "
    >> >> version of Office Pro? If you purchased it off the internet through
    >> >> eBay
    >> >> or
    >> >> the like it is possibly not genuine but a pirated version. This
    >> >> almost
    >> >> sounds like a volume licensed or OEM version (which don't ask for
    >> >> product
    >> >> keys upon installation.)
    >> >>
    >> >> Start Word, click the Office Orb and then Word Options, Resources,
    >> >> About
    >> >> and
    >> >> let us know what the three characters are in the product key after the
    >> >> first
    >> >> 5 characters and hyphen. If they are OEM then this is most definitely
    >> >> a
    >> >> pirated version. The license key label which should be orange and on
    >> >> the
    >> >> back of the flip out part of the plastic case that the CD came in
    >> >> should
    >> >> have FPP in the lower right corner if it is a retail version, OEM if
    >> >> it
    >> >> is
    >> >> an OEM version or MLK if it is a Medialess license kit version. If
    >> >> the
    >> >> sticker or case is not proper then it is also probably a pirated
    >> >> version
    >> >> as
    >> >> Office 2007 does not "come in a box" but is in a plastic case.
    >> >>
    >> >> You may want to read this KB article and see if that helps get you
    >> >> back
    >> >> on
    >> >> track. http://support.microsoft.com/kb/949810
    >> >>
    >> >> Let us know the outcome or if you have any more questions.
    >> >>
    >> >> .
    >> >>

    >>
    >> Hope you have full information about the purchase on eBay because I think
    >> you have been taken and you will probably not get anything back from the
    >> seller or eBay. Using the information on the purchase see the
    >> following:
    >>
    >> If you go to this link
    >> http://www.microsoft.com/genuine/downloads/faq.aspx#ID0EAPAC
    >>
    >> and scroll down toward the bottom and read the items under Office
    >> Validation
    >> then further down and read each item under "What is the genuine Office
    >> offer?", "Details of the genuine Office Complimentary Offer" and also
    >> "Details of the Office Genuine Advantage Kit" it may answer a lot of
    >> questions and show how to report the piracy and also obtain a legitimate
    >> version of your software at little or no additional cost to you.
    >>
    >> .
    >>


    Sorry for the late reply but I have been snowed out of my house for the last
    3 days.

    Yes, any program such as you have should be totally uninstalled. Word
    doesn't do emails. Email clients do emails. Uninstalling a program
    generally does not delete data files or emails from the email client. It is
    always prudent to have a backup of all files you don't want to lose anytime
    you are doing system maintenance.
     

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