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Final Reminder - Microsoft Responds to the Evolution of Community

Discussion in 'Microsoft Office' started by nntp@microsoft.com, May 28, 2010.

  1. nntp@microsoft.com

    nntp@microsoft.com Flightless Bird

    Microsoft Office Evolves Community as Part of Office 2010 Launch:
    As you know, this is a big year for Microsoft as we are launching the latest
    version of Office. Office 2010 is all about making it easy for you to get
    and use Office on your terms. Office 2010 lets you work from the office,
    from home, or at school across the PC, the Phone, and the Browser. You
    can purchase Office 2010 from retail, from our OEM manufactures when you
    purchase a new PC, or get it direct from Microsoft, faster than ever via a
    new software delivery mechanism called Click-To-Run.

    And, we're working hard to provide you the customer support you want, when
    you want it. We are offering 1-year of technical support included in our
    Office Professional 2010 SKU. We are expanding and improving our community
    to provide free, 24/7 support. The details of this evolution are outlined
    below, but suffice it to say, we're really excited about this as it aligns
    with our Office 2010 vision of Office on your terms

    What is Happening?
    This message is to inform you that Microsoft will soon begin discontinuing
    newsgroups and transitioning users to Microsoft forums.

    Why?
    As you may know, newsgroups have existed for many years now; however, the
    traffic in the Microsoft newsgroups has been steadily decreasing for the
    past several years while customers and participants are increasingly finding
    solutions in the forums on Microsoft properties and third party sites. This
    move will unify the customer experience, centralize content, make it easier
    for active contributors to retain their influence, mitigate redundancies and
    make the content easier to find by customers and search engines through
    improved indexing. Additionally, forums offer a better user and spam
    management platform that will improve customer satisfaction by encouraging a
    healthy discussion in a clean community space. To this end, Microsoft will
    begin to progressively shift available resources to the forums technology
    and discontinue support for newsgroups.

    In addition to offering a compelling online browser experience, for those
    users who prefer to use an NNTP (newsgroup) reader to participate in the
    newsgroups community, we have developed a solution called the NNTP Bridge
    which allows a user to connect a variety of supported NNTP readers to the
    forums they would like to participate in and continue having the NTTP reader
    functionality. You can find instructions on how to download and set up the
    NNTP Bridge here: http://connect.microsoft.com/MicrosoftForums/


    When will this Happen?
    Effective June 1, 2010 this newsgroup will be closed.

    Where Should I go with the Closure of this Newsgroup?
    Microsoft has a large selection of forums, many of which cover either the
    same or closely related technologies to the ones found in the newsgroups.
    The forums have seen amazing growth and are an excellent place to continue
    the discussion. We recommend that you start with: http://answers.microsoft.com/en-us/office/

    Should you want to visit the other Microsoft Forums, please go to
    http://www.microsoft.com/communities/forums/default.mspx

    Who Should I Contact with any Questions?
    Send any questions about the process, recommended forums and timing to
    NNTP@microsoft.com
     

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