Rob Graham wrote:
> On 18/03/2010 12:01, Rob Graham wrote:
>> I've received a docx file (Word 2007-type). My Word is 2000, so I can't
>> open it. So I've downloaded a MS converter but when I try to install it,
>> although it says 'satisfactorily installed' it's nowhere to be found so
>> that I can actually use it. I would expect it to be listed in All
>> Programs and/or to have its own desktop icon. Anyone any answers for me?
>>
>> You may say this should be queried on a Word NG, but I thought it more
>> appropriate to ask on a Windows NG.
>>
>> Rob Graham
>
>
> It does seem as though I ought to be able to see the program in
> Add/Remove Programs or All Programs, but it's not listed. And I've tried
> opening in Word but it's gobbledegook and I don't see any add-on button
> to change things.
>
> I've come to the conclusion that what I need to know is why it's not
> installed (or at least visibly) when the installer says it's done it.
1. You're correct that the converter should be listed in Add/Remove
Programs (but not Start > All Programs). Microsoft (as always) does not
make things simple: the converter is not listed under "Microsoft" or
"Word" or "Converter" or even "Office." Look for "Compatibility Pack for
the 2007 Office System."
2. If you see the Compatibility Pack in Add/Remove Programs, you can try
uninstalling it, redownloading it, and reinstalling it. Get it here:
http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en
3. Note that if you're using Word 2000, you should *first* install
service pack 3 (for Word 2000, not XP service pack 3, although you
should have installed the latter plus all high/priority updates for XP
anyway).
4. If you don't see the Compatibility Pack in Add/Remove Programs, or
if you have further difficulties, you should post in the general Word
newsgroup: msnews.microsoft.com/microsoft.public.word.docmanagement
--
Lem
Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/apollo/40th/index.html
