Favorites lost after update

[JClark]

Hello,

A friend reports this problem:

"Ever since we updated IE, I cannot click on my favorites. The icon
next to each link is the default picture sign. If I click on the
link, it attempts to print."

The system is Windows XP Pro SP3. The update is to IE8.

Any thought about how to pursue this further? I know I need to examine
the system and will do so, but I would appreciate any prelininary
thoughts or direction.

Also, if I roll back the IE version with

%windir%\ie8\spuninst\spuninst.exe

would that bring back the missing favorites?

Many thanks.

Jack

 

[PA Bear [MS MVP]]

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when your friend installed IE8?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when your friend
bought it)?

JClark wrote:
> Hello,
>
> A friend reports this problem:
>
> "Ever since we updated IE, I cannot click on my favorites. The icon
> next to each link is the default picture sign. If I click on the
> link, it attempts to print."
>
> The system is Windows XP Pro SP3. The update is to IE8.
>
> Any thought about how to pursue this further? I know I need to examine
> the system and will do so, but I would appreciate any prelininary
> thoughts or direction.
>
> Also, if I roll back the IE version with
>
> %windir%\ie8\spuninst\spuninst.exe
>
> would that bring back the missing favorites?
>
> Many thanks.
>
> Jack

 

[JClark]

On Fri, 15 Jan 2010 09:440 -0500, "PA Bear [MS MVP]"
<PABearMVP@gmail.com> wrote:

>What anti-virus application or security suite is installed and is your
>subscription current? What anti-spyware applications (other than Defender)?
>What third-party firewall (if any)? Were any of these applications running
>in the background when your friend installed IE8?
>
>Has a(another) Norton or McAfee application ever been installed on the
>computer (e.g., a free-trial version that came preinstalled when your friend
>bought it)?
>
>JClark wrote:
>> Hello,
>>
>> A friend reports this problem:
>>
>> "Ever since we updated IE, I cannot click on my favorites. The icon
>> next to each link is the default picture sign. If I click on the
>> link, it attempts to print."
>>
>> The system is Windows XP Pro SP3. The update is to IE8.
>>
>> Any thought about how to pursue this further? I know I need to examine
>> the system and will do so, but I would appreciate any prelininary
>> thoughts or direction.
>>
>> Also, if I roll back the IE version with
>>
>> %windir%\ie8\spuninst\spuninst.exe
>>
>> would that bring back the missing favorites?
>>
>> Many thanks.
>>
>> Jack
Thanks for the questions. I will check on these issues. My post was
perhaps premature, since I don't know the details. I appreciate the
reply.

Jack