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False Alert Trojan & Windows Security Center

Discussion in 'Windows XP' started by sharonf, Feb 15, 2010.

  1. sharonf

    sharonf Flightless Bird

    My son had False Alert Trojan on his computer which was detected and
    removed by Spybot. The Trojan also changed the Lan settings under IE
    which I had to go in and change. Everything is showing up clean now and
    working fine....except for Windows Security Center. It keeps showing an
    alert saying that his Virus Protection is out of date but it is not. It
    is on automatic update and a check shows that everything is up to date
    there. How to I get rid of that False alert?
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Your son has *much* more work to do!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    Otherwise...

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    2b. Vista or Win7=> Run this scan instead:
    http://onecare.live.com/site/en-us/center/whatsnew.htm

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

    Checking for/Help with Hijackware:
    .. http://mvps.org/winhelp2002/unwanted.htm
    .. http://inetexplorer.mvps.org/tshoot.html
    .. http://www.mvps.org/sramesh2k/Malware_Defence.htm
    .. http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Chances are you will need to seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://www.spywarewarrior.com/viewforum.php?f=5,
    http://www.dslreports.com/forum/cleanup,
    http://www.bluetack.co.uk/forums/index.php,
    http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    sharonf wrote:
    > My son had False Alert Trojan on his computer which was detected and
    > removed by Spybot. The Trojan also changed the Lan settings under IE
    > which I had to go in and change. Everything is showing up clean now and
    > working fine....except for Windows Security Center. It keeps showing an
    > alert saying that his Virus Protection is out of date but it is not. It
    > is on automatic update and a check shows that everything is up to date
    > there. How to I get rid of that False alert?
     
  3. sharonf

    sharonf Flightless Bird

    Re: False Alert Trojan & Windows Security Center UPDATE

    sharonf wrote:
    > My son had False Alert Trojan on his computer which was detected and
    > removed by Spybot. The Trojan also changed the Lan settings under IE
    > which I had to go in and change. Everything is showing up clean now and
    > working fine....except for Windows Security Center. It keeps showing an
    > alert saying that his Virus Protection is out of date but it is not. It
    > is on automatic update and a check shows that everything is up to date
    > there. How to I get rid of that False alert?


    This is what finally fixed the problem. I uninstalled the Virus program,
    restarted the computer and then reinstalled the program again. After
    applying the available updates everything is now working correctly. No
    more false alerts from Windows Security Center.
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Re: False Alert Trojan & Windows Security Center UPDATE

    Uh-huh...

    sharonf wrote:
    > sharonf wrote:
    >> My son had False Alert Trojan on his computer which was detected and
    >> removed by Spybot. The Trojan also changed the Lan settings under IE
    >> which I had to go in and change. Everything is showing up clean now and
    >> working fine....except for Windows Security Center. It keeps showing an
    >> alert saying that his Virus Protection is out of date but it is not. It
    >> is on automatic update and a check shows that everything is up to date
    >> there. How to I get rid of that False alert?

    >
    > This is what finally fixed the problem. I uninstalled the Virus program,
    > restarted the computer and then reinstalled the program again. After
    > applying the available updates everything is now working correctly. No
    > more false alerts from Windows Security Center.
     
  5. csingsaas

    csingsaas Flightless Bird

    I would also download Malwarebytes. In my opinion it is the best program
    for removing those type of infections out there today.

    http://www.malwarebytes.org
     

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