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Error 1720 during installation

Discussion in 'Windows XP' started by Jason, Apr 26, 2010.

  1. Jason

    Jason Flightless Bird

    I am trying to install a new software package. The installer
    fails with a 1720 error. I have successfully installed a few
    other products lately, so I suspect this is a bug in the
    installer with this particular product, so I have written to
    hahaSupport...

    Yet, googling for this error shows that it may be a
    Microsoft problem after all with a broken InstallShield
    installation. My XP Home Pro system has all the normal
    updates installed.

    Any idea where to look?

    Thanks!
     
  2. Michael T

    Michael T Flightless Bird

    "Jason" <nobody@nothere.net> wrote in message
    news:MPG.26400062ea367b38989690@news.microsoft.com...
    >I am trying to install a new software package. The installer
    > fails with a 1720 error. I have successfully installed a few
    > other products lately, so I suspect this is a bug in the
    > installer with this particular product, so I have written to
    > hahaSupport...
    >
    > Yet, googling for this error shows that it may be a
    > Microsoft problem after all with a broken InstallShield
    > installation. My XP Home Pro system has all the normal
    > updates installed.
    >
    > Any idea where to look?
    >
    > Thanks!


    I suspect you maybe missing a file from the installer.

    You can run SETUP.EXE with logging which may isolate the missing file.
    http://tinyurl.com/2769opn

    The basic format is:
    "C:/YourSetupFolder\setup.exe" /V"/l*v c:/Install.log"
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    What new software package?

    Jason wrote:
    > I am trying to install a new software package. The installer
    > fails with a 1720 error. I have successfully installed a few
    > other products lately, so I suspect this is a bug in the
    > installer with this particular product, so I have written to
    > hahaSupport...
    >
    > Yet, googling for this error shows that it may be a
    > Microsoft problem after all with a broken InstallShield
    > installation. My XP Home Pro system has all the normal
    > updates installed.
    >
    > Any idea where to look?
    >
    > Thanks!
     
  4. Jason

    Jason Flightless Bird

    In article <eqt6ePc5KHA.4888@TK2MSFTNGP06.phx.gbl>,
    PABearMVP@gmail.com says...
    > What new software package?
    >

    It's the USB driver software for the Zoom R16 recorder. I
    worked around it by unpacking the .cab that the installer is
    trying to work with and pointing the automatic installation
    that Windows offers at the folder with the unpacked .cab
    files.
     

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