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Error 1402

Discussion in 'Windows XP' started by DeeTour, Jan 11, 2010.

  1. DeeTour

    DeeTour Flightless Bird

    I cannot open the adobe reader 9.2 my Windows XP system. When I attempt
    repair or uninstall it I get this 1402 error message and
    HKEY_LOCAL_MACHINE\Software|Microsoft|Windows|CurrentVersion\Run\OptionalComponents\MSFS
    Could not open key ... and something about not having administrative
    permission.
    I cannot locate the file and do not have a clue how to give myself
    adminstrative permission. I'm already logged in as such.
     
  2. Shenan Stanley

    Shenan Stanley Flightless Bird

    DeeTour wrote:
    > I cannot open the adobe reader 9.2 my Windows XP system. When I
    > attempt repair or uninstall it I get this 1402 error message and
    > HKEY_LOCAL_MACHINE\Software|Microsoft|Windows|CurrentVersion\Run\OptionalComponents\MSFS
    > Could not open key ... and something about not having
    > administrative permission.
    > I cannot locate the file and do not have a clue how to give myself
    > adminstrative permission. I'm already logged in as such.


    Please be very specific about what edition, version and architecture of
    Windows XP you have:

    You can obtain and supply the edition and version information:

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    winver
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story. Post _both_ in response
    to this message verbatim. No paraphrasing - instead - ensure
    character-for-character copying.

    What version of Internet Explorer are you currently using? Easy to find
    out. Open Internet Explorer and while that is in-focus, press and hold
    the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    (just once, no holding) the "H" key. Now, with the "ALT" key still
    pressed, press (just once, no holding) the "A" key. That will bring up
    the "About Internet Explorer" window. It will give you the exact version
    you are using - repeat what you see there in response to this message.

    How to determine whether a computer is running a 32-bit version or
    64-bit version of the Windows operating system
    http://support.microsoft.com/kb/827218

    After supplying that - do the following:

    Reboot and logon as administrative user.

    Ignore the title and follow the sub-section under
    "Advanced Troubleshooting" titled,
    "Method 1: Reset the registry and the file permissions"
    http://support.microsoft.com/kb/949377
    *will take time
    ** Ignore the last step (6) - you should have SP3 - but I see no need to
    fix that *now* if you do not.

    You will likely see errors pass by if you watching, even count up. No
    worries *at this time*.

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    SuperAntiSpyware
    http://www.superantispyware.com/

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    MalwareBytes
    http://www.malwarebytes.com/

    Reboot and logon as administrative user.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    Reboot and logon as administrative user.

    Try to remove Adobe Reader 9.2 again.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Contact Adobe Support.


    DeeTour wrote:
    > I cannot open the adobe reader 9.2 my Windows XP system. When I attempt
    > repair or uninstall it I get this 1402 error message and
    > HKEY_LOCAL_MACHINE\Software|Microsoft|Windows|CurrentVersion\Run\OptionalComponents\MSFS
    > Could not open key ... and something about not having administrative
    > permission.
    > I cannot locate the file and do not have a clue how to give myself
    > adminstrative permission. I'm already logged in as such.
     
  4. John John - MVP

    John John - MVP Flightless Bird

    Try here:

    http://kb2.adobe.com/cps/329/329137.html
    Error "1402: Could not open key ..." or "1406: Could not write...to
    key..." when you install Acrobat or Adobe Reader (6.x-9.x or 3D on Windows)

    John

    DeeTour wrote:
    > I cannot open the adobe reader 9.2 my Windows XP system. When I attempt
    > repair or uninstall it I get this 1402 error message and
    > HKEY_LOCAL_MACHINE\Software|Microsoft|Windows|CurrentVersion\Run\OptionalComponents\MSFS
    > Could not open key ... and something about not having administrative
    > permission.
    > I cannot locate the file and do not have a clue how to give myself
    > adminstrative permission. I'm already logged in as such.
     
  5. HeyBub

    HeyBub Flightless Bird

    DeeTour wrote:
    > I cannot open the adobe reader 9.2 my Windows XP system. When I
    > attempt repair or uninstall it I get this 1402 error message and
    > HKEY_LOCAL_MACHINE\Software|Microsoft|Windows|CurrentVersion\Run\OptionalComponents\MSFS
    > Could not open key ... and something about not having administrative
    > permission.
    > I cannot locate the file and do not have a clue how to give myself
    > adminstrative permission. I'm already logged in as such.


    Or you could use Foxit Reader - a replacement for Adobe Reader. Smaller,
    faster, also free, and doesn't call home.
     

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