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document viewer

Discussion in 'Windows XP' started by bbxrider, Apr 18, 2010.

  1. bbxrider

    bbxrider Flightless Bird

    I recently did a install/repair to my xp pro. It worked ok except for I keep
    getting
    "insert the 'document viewer' disk" use source 1,
    there is nothing in the event log about any install errors, I installed the
    windows install
    cleanup but to use that you have to know which app to clean up and I can't
    find/figure
    out which app win thinks is a problem. The app in question must be held
    somewhere?
    otherwise how would the installer get fired?
    any ideas where this elusive information is?
    thanks
    bob
     
  2. db

    db Flightless Bird

    the repair install would
    have replaced any missing
    or corrupted "system" files
    on the hard disk with genuine
    ones from the cd.

    so the issue you are having
    must be related to a third party
    program.

    what you might want to try
    is to boot into safe mode
    and simply observe if that
    message pops up or not.

    however, I am guessing that
    it won't in which case the first
    step to rid yourself of that
    nagging pop up is to initiate
    a clean boot.

    --

    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
    - Accountancy
    - Veteran of the Armed Forces
    - Microsoft Partner
    - @hotmail.com
    ~~~~~~~~~~"share the nirvana" - dbZen

    >
    >


    "bbxrider" <bxtrap01@job1data.com> wrote in message news:uULalWy3KHA.4752@TK2MSFTNGP02.phx.gbl...
    > I recently did a install/repair to my xp pro. It worked ok except for I keep getting
    > "insert the 'document viewer' disk" use source 1,
    > there is nothing in the event log about any install errors, I installed the windows install
    > cleanup but to use that you have to know which app to clean up and I can't find/figure
    > out which app win thinks is a problem. The app in question must be held somewhere?
    > otherwise how would the installer get fired?
    > any ideas where this elusive information is?
    > thanks
    > bob
    >
    >
     
  3. bbxrider

    bbxrider Flightless Bird

    thanks, it did not come up in safe mode, but still comes up when booting
    full mode.
    there seems to be some posts about it being an hp image zone problem, I
    don't
    have hp image zone, but do have an hp printer those solutions talk about
    uninstalling
    image zone which of course I don't have

    "db" <databaseben at hotmail dot com> wrote in message
    news:-O7q$Qdy3KHA.5084@TK2MSFTNGP02.phx.gbl...
    > the repair install would
    > have replaced any missing
    > or corrupted "system" files
    > on the hard disk with genuine
    > ones from the cd.
    >
    > so the issue you are having
    > must be related to a third party
    > program.
    >
    > what you might want to try
    > is to boot into safe mode
    > and simply observe if that
    > message pops up or not.
    >
    > however, I am guessing that
    > it won't in which case the first
    > step to rid yourself of that
    > nagging pop up is to initiate
    > a clean boot.
    >
    > --
    >
    > db·´¯`·...¸><)))º>
    > DatabaseBen, Retired Professional
    > - Systems Analyst
    > - Database Developer
    > - Accountancy
    > - Veteran of the Armed Forces
    > - Microsoft Partner
    > - @hotmail.com
    > ~~~~~~~~~~"share the nirvana" - dbZen
    >
    >>
    >>

    >
    > "bbxrider" <bxtrap01@job1data.com> wrote in message
    > news:uULalWy3KHA.4752@TK2MSFTNGP02.phx.gbl...
    >> I recently did a install/repair to my xp pro. It worked ok except for I
    >> keep getting
    >> "insert the 'document viewer' disk" use source 1,
    >> there is nothing in the event log about any install errors, I installed
    >> the windows install
    >> cleanup but to use that you have to know which app to clean up and I
    >> can't find/figure
    >> out which app win thinks is a problem. The app in question must be held
    >> somewhere?
    >> otherwise how would the installer get fired?
    >> any ideas where this elusive information is?
    >> thanks
    >> bob
    >>
    >>
     
  4. db

    db Flightless Bird

    what you might try
    is a clean boot.

    click on start>run>msconfig

    then under the start up
    tab uncheck/disable any
    line items that are enabled.

    you might want to jot down
    which ones they are.

    then click apply/save
    and reboot.

    if the pop up no longer
    appears then it was likely
    the result of a startup.

    the next step would be
    to see which one it is.

    let us know.

    --

    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
    - Accountancy
    - Veteran of the Armed Forces
    - Microsoft Partner
    - @hotmail.com
    ~~~~~~~~~~"share the nirvana" - dbZen

    >
    >


    "bbxrider" <bxtrap01@job1data.com> wrote in message news:eeg#7wy3KHA.1016@TK2MSFTNGP02.phx.gbl...
    > thanks, it did not come up in safe mode, but still comes up when booting full mode.
    > there seems to be some posts about it being an hp image zone problem, I don't
    > have hp image zone, but do have an hp printer those solutions talk about uninstalling
    > image zone which of course I don't have
    >
    > "db" <databaseben at hotmail dot com> wrote in message news:-O7q$Qdy3KHA.5084@TK2MSFTNGP02.phx.gbl...
    >> the repair install would
    >> have replaced any missing
    >> or corrupted "system" files
    >> on the hard disk with genuine
    >> ones from the cd.
    >>
    >> so the issue you are having
    >> must be related to a third party
    >> program.
    >>
    >> what you might want to try
    >> is to boot into safe mode
    >> and simply observe if that
    >> message pops up or not.
    >>
    >> however, I am guessing that
    >> it won't in which case the first
    >> step to rid yourself of that
    >> nagging pop up is to initiate
    >> a clean boot.
    >>
    >> --
    >>
    >> db·´¯`·...¸><)))º>
    >> DatabaseBen, Retired Professional
    >> - Systems Analyst
    >> - Database Developer
    >> - Accountancy
    >> - Veteran of the Armed Forces
    >> - Microsoft Partner
    >> - @hotmail.com
    >> ~~~~~~~~~~"share the nirvana" - dbZen
    >>
    >>>
    >>>

    >>
    >> "bbxrider" <bxtrap01@job1data.com> wrote in message news:uULalWy3KHA.4752@TK2MSFTNGP02.phx.gbl...
    >>> I recently did a install/repair to my xp pro. It worked ok except for I keep getting
    >>> "insert the 'document viewer' disk" use source 1,
    >>> there is nothing in the event log about any install errors, I installed the windows install
    >>> cleanup but to use that you have to know which app to clean up and I can't find/figure
    >>> out which app win thinks is a problem. The app in question must be held somewhere?
    >>> otherwise how would the installer get fired?
    >>> any ideas where this elusive information is?
    >>> thanks
    >>> bob
    >>>
    >>>

    >
    >
     
  5. bbxrider

    bbxrider Flightless Bird

    turns out the document viewer is a program listed in the task manager and
    with the task manager
    you can go directly to the process which turns out to be a hp thing,
    hpqtra08.exe, so I think
    there should be solution to that, will post when I find it
    good thing, cause there's about 15 start up programs and it would be kinda
    tedious trying to
    eliminate by trial and error

    "db" <databaseben at hotmail dot com> wrote in message
    news:43E8F5D7-BE43-4EC2-A558-547392C744C6@microsoft.com...
    > what you might try
    > is a clean boot.
    >
    > click on start>run>msconfig
    >
    > then under the start up
    > tab uncheck/disable any
    > line items that are enabled.
    >
    > you might want to jot down
    > which ones they are.
    >
    > then click apply/save
    > and reboot.
    >
    > if the pop up no longer
    > appears then it was likely
    > the result of a startup.
    >
    > the next step would be
    > to see which one it is.
    >
    > let us know.
    >
    > --
    >
    > db·´¯`·...¸><)))º>
    > DatabaseBen, Retired Professional
    > - Systems Analyst
    > - Database Developer
    > - Accountancy
    > - Veteran of the Armed Forces
    > - Microsoft Partner
    > - @hotmail.com
    > ~~~~~~~~~~"share the nirvana" - dbZen
    >
    >>
    >>

    >
    > "bbxrider" <bxtrap01@job1data.com> wrote in message
    > news:eeg#7wy3KHA.1016@TK2MSFTNGP02.phx.gbl...
    >> thanks, it did not come up in safe mode, but still comes up when booting
    >> full mode.
    >> there seems to be some posts about it being an hp image zone problem, I
    >> don't
    >> have hp image zone, but do have an hp printer those solutions talk about
    >> uninstalling
    >> image zone which of course I don't have
    >>
    >> "db" <databaseben at hotmail dot com> wrote in message
    >> news:-O7q$Qdy3KHA.5084@TK2MSFTNGP02.phx.gbl...
    >>> the repair install would
    >>> have replaced any missing
    >>> or corrupted "system" files
    >>> on the hard disk with genuine
    >>> ones from the cd.
    >>>
    >>> so the issue you are having
    >>> must be related to a third party
    >>> program.
    >>>
    >>> what you might want to try
    >>> is to boot into safe mode
    >>> and simply observe if that
    >>> message pops up or not.
    >>>
    >>> however, I am guessing that
    >>> it won't in which case the first
    >>> step to rid yourself of that
    >>> nagging pop up is to initiate
    >>> a clean boot.
    >>>
    >>> --
    >>>
    >>> db·´¯`·...¸><)))º>
    >>> DatabaseBen, Retired Professional
    >>> - Systems Analyst
    >>> - Database Developer
    >>> - Accountancy
    >>> - Veteran of the Armed Forces
    >>> - Microsoft Partner
    >>> - @hotmail.com
    >>> ~~~~~~~~~~"share the nirvana" - dbZen
    >>>
    >>>>
    >>>>
    >>>
    >>> "bbxrider" <bxtrap01@job1data.com> wrote in message
    >>> news:uULalWy3KHA.4752@TK2MSFTNGP02.phx.gbl...
    >>>> I recently did a install/repair to my xp pro. It worked ok except for I
    >>>> keep getting
    >>>> "insert the 'document viewer' disk" use source 1,
    >>>> there is nothing in the event log about any install errors, I installed
    >>>> the windows install
    >>>> cleanup but to use that you have to know which app to clean up and I
    >>>> can't find/figure
    >>>> out which app win thinks is a problem. The app in question must be held
    >>>> somewhere?
    >>>> otherwise how would the installer get fired?
    >>>> any ideas where this elusive information is?
    >>>> thanks
    >>>> bob
    >>>>
    >>>>

    >>
    >>
     
  6. db

    db Flightless Bird

    ok,

    try double checking your
    startups for anything that
    points to hp.

    it is likely that there is a
    startup for it and its being
    loaded into memory,

    so it may be the reason
    why it is showing up as
    a process in mem via
    the task manager.

    another utility you can
    use is "process explorer".

    with it you will get additional
    details about the running processes.

    in this particular matter, you
    should be able to find the
    parent folder for that process
    and delete it.

    afterwards you can clean
    out the registry of those keys
    that were orphaned when their
    parent folder was deleted.

    incidentally, unless you are
    running a laptop with proprietary
    software that requires to be
    started up at boot time,

    you really should only have
    a few startups and not a dozen
    or so.

    in particular you would want
    an anti virus program starting
    up with the system.

    all else/other programs can
    be started up manually.

    gl, keep us aprised.
    --

    db·´¯`·...¸><)))º>
    DatabaseBen, Retired Professional
    - Systems Analyst
    - Database Developer
    - Accountancy
    - Veteran of the Armed Forces
    - Microsoft Partner
    - @hotmail.com
    ~~~~~~~~~~"share the nirvana" - dbZen

    >
    >


    "bbxrider" <bxtrap01@job1data.com> wrote in message news:-OUoZJM33KHA.1452@TK2MSFTNGP06.phx.gbl...
    > turns out the document viewer is a program listed in the task manager and with the task manager
    > you can go directly to the process which turns out to be a hp thing, hpqtra08.exe, so I think
    > there should be solution to that, will post when I find it
    > good thing, cause there's about 15 start up programs and it would be kinda tedious trying to
    > eliminate by trial and error
    >
    > "db" <databaseben at hotmail dot com> wrote in message news:43E8F5D7-BE43-4EC2-A558-547392C744C6@microsoft.com...
    >> what you might try
    >> is a clean boot.
    >>
    >> click on start>run>msconfig
    >>
    >> then under the start up
    >> tab uncheck/disable any
    >> line items that are enabled.
    >>
    >> you might want to jot down
    >> which ones they are.
    >>
    >> then click apply/save
    >> and reboot.
    >>
    >> if the pop up no longer
    >> appears then it was likely
    >> the result of a startup.
    >>
    >> the next step would be
    >> to see which one it is.
    >>
    >> let us know.
    >>
    >> --
    >>
    >> db·´¯`·...¸><)))º>
    >> DatabaseBen, Retired Professional
    >> - Systems Analyst
    >> - Database Developer
    >> - Accountancy
    >> - Veteran of the Armed Forces
    >> - Microsoft Partner
    >> - @hotmail.com
    >> ~~~~~~~~~~"share the nirvana" - dbZen
    >>
    >>>
    >>>

    >>
    >> "bbxrider" <bxtrap01@job1data.com> wrote in message news:eeg#7wy3KHA.1016@TK2MSFTNGP02.phx.gbl...
    >>> thanks, it did not come up in safe mode, but still comes up when booting full mode.
    >>> there seems to be some posts about it being an hp image zone problem, I don't
    >>> have hp image zone, but do have an hp printer those solutions talk about uninstalling
    >>> image zone which of course I don't have
    >>>
    >>> "db" <databaseben at hotmail dot com> wrote in message news:-O7q$Qdy3KHA.5084@TK2MSFTNGP02.phx.gbl...
    >>>> the repair install would
    >>>> have replaced any missing
    >>>> or corrupted "system" files
    >>>> on the hard disk with genuine
    >>>> ones from the cd.
    >>>>
    >>>> so the issue you are having
    >>>> must be related to a third party
    >>>> program.
    >>>>
    >>>> what you might want to try
    >>>> is to boot into safe mode
    >>>> and simply observe if that
    >>>> message pops up or not.
    >>>>
    >>>> however, I am guessing that
    >>>> it won't in which case the first
    >>>> step to rid yourself of that
    >>>> nagging pop up is to initiate
    >>>> a clean boot.
    >>>>
    >>>> --
    >>>>
    >>>> db·´¯`·...¸><)))º>
    >>>> DatabaseBen, Retired Professional
    >>>> - Systems Analyst
    >>>> - Database Developer
    >>>> - Accountancy
    >>>> - Veteran of the Armed Forces
    >>>> - Microsoft Partner
    >>>> - @hotmail.com
    >>>> ~~~~~~~~~~"share the nirvana" - dbZen
    >>>>
    >>>>>
    >>>>>
    >>>>
    >>>> "bbxrider" <bxtrap01@job1data.com> wrote in message news:uULalWy3KHA.4752@TK2MSFTNGP02.phx.gbl...
    >>>>> I recently did a install/repair to my xp pro. It worked ok except for I keep getting
    >>>>> "insert the 'document viewer' disk" use source 1,
    >>>>> there is nothing in the event log about any install errors, I installed the windows install
    >>>>> cleanup but to use that you have to know which app to clean up and I can't find/figure
    >>>>> out which app win thinks is a problem. The app in question must be held somewhere?
    >>>>> otherwise how would the installer get fired?
    >>>>> any ideas where this elusive information is?
    >>>>> thanks
    >>>>> bob
    >>>>>
    >>>>>
    >>>
    >>>

    >
    >
     

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