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Diagnose Connection Problems Button does not work

M

Marilyn & Bob

Flightless Bird
IE 8 with all the updates on Windows XP Home SP3: The «Diagnose Connection
Problems» Button on the «Internet Explorer cannot display the webpage» error
page has recently stopped working. When I click the button it visually
depresses, but the only thing that happens is that an «Error on page» shows
up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is loaded
and enabled. In fact, when I click on the «Diagnose Connection Problems...»
entry on the IE8 tools menu icon, it works fine. Just not from the error
page. It used to work. Any ideas?
--
Peace,
BobJ
 
R

rob^_^

Flightless Bird
Hi M&B,

You have disabled one of the Addons that IE8 needs to use to check your
internet connection. Some body may be able to tell you which one (not on XP
at the moment).
or
You have uninstalled some software that came with your computer. HP brand? -
re-install the HP security center or contact HP support.

Regards.

"Marilyn & Bob" <Privacy@nospam.please> wrote in message
news:efYfMUorKHA.3944@TK2MSFTNGP06.phx.gbl...
> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose Connection
> Problems» Button on the «Internet Explorer cannot display the webpage»
> error page has recently stopped working. When I click the button it
> visually depresses, but the only thing that happens is that an «Error on
> page» shows up in the bottom IE8 bar. The Diagnose Connection Problems
> Add-on is loaded and enabled. In fact, when I click on the «Diagnose
> Connection Problems...» entry on the IE8 tools menu icon, it works fine.
> Just not from the error page. It used to work. Any ideas?
> --
> Peace,
> BobJ
>
>
>
>
 
M

Marilyn & Bob

Flightless Bird
Thanks rob^_^" ,
I don't have an HP computer. It is a Dell Dimension 8400 desktop. The only
Disabled add-ons that I have are some RoboForm and Snagit components, DLA
and Windows Messenger. Also disabled is something listed as
{FC09D8A3-C85A-11D2-92D0-0000F87A4A55} Do you think this is the problem? I
guess I could enable it and see what happens the next time the error page
appears.
--
Peace,
BobJ



"rob^_^" <iecustomizer@hotmail.com> wrote in message
news:eveTbgorKHA.4236@TK2MSFTNGP02.phx.gbl...
> Hi M&B,
>
> You have disabled one of the Addons that IE8 needs to use to check your
> internet connection. Some body may be able to tell you which one (not on
> XP at the moment).
> or
> You have uninstalled some software that came with your computer. HP
> brand? - re-install the HP security center or contact HP support.
>
> Regards.
>
> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
> news:efYfMUorKHA.3944@TK2MSFTNGP06.phx.gbl...
>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>> Connection Problems» Button on the «Internet Explorer cannot display the
>> webpage» error page has recently stopped working. When I click the button
>> it visually depresses, but the only thing that happens is that an «Error
>> on page» shows up in the bottom IE8 bar. The Diagnose Connection Problems
>> Add-on is loaded and enabled. In fact, when I click on the «Diagnose
>> Connection Problems...» entry on the IE8 tools menu icon, it works fine.
>> Just not from the error page. It used to work. Any ideas?
>> --
>> Peace,
>> BobJ
>>
>>
>>
>>
 
R

rob^_^

Flightless Bird
Yes, that is the general next step in troubleshooting your IE addons.

This web search
http://www.google.com/search?q={FC09D8A3-C85A-11D2-92D0-0000F87A4A55}

Doesn't turn up much, here it is

O9 - Extra button: Offline - {FC09D8A3-C85A-11d2-92D0-0000F87A4A55}

(I think that is a component of IEPro, did you have it installed in the
past?)

Anyway, you can enable it to confirm that it is the problem addon. You can
disable/enable your all your addons one by one.

It seems to fit the bill (viz name=Offline). Also check that you have not
also disabled "Enable third-party browser extensions" on the Advanced tab of
Internet Options.

DLA? I suppose that is a Download Manager?
A web search for DLA shows nothing. I am a bit sus about Download Managers
for IE. Do you know what it is?

Regards.



"Marilyn & Bob" <Privacy@nospam.please> wrote in message
news:#BO2yZrrKHA.5936@TK2MSFTNGP04.phx.gbl...
> Thanks rob^_^" ,
> I don't have an HP computer. It is a Dell Dimension 8400 desktop. The
> only Disabled add-ons that I have are some RoboForm and Snagit components,
> DLA and Windows Messenger. Also disabled is something listed as
> {FC09D8A3-C85A-11D2-92D0-0000F87A4A55} Do you think this is the problem?
> I guess I could enable it and see what happens the next time the error
> page appears.
> --
> Peace,
> BobJ
>
>
>
> "rob^_^" <iecustomizer@hotmail.com> wrote in message
> news:eveTbgorKHA.4236@TK2MSFTNGP02.phx.gbl...
>> Hi M&B,
>>
>> You have disabled one of the Addons that IE8 needs to use to check your
>> internet connection. Some body may be able to tell you which one (not on
>> XP at the moment).
>> or
>> You have uninstalled some software that came with your computer. HP
>> brand? - re-install the HP security center or contact HP support.
>>
>> Regards.
>>
>> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
>> news:efYfMUorKHA.3944@TK2MSFTNGP06.phx.gbl...
>>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>>> Connection Problems» Button on the «Internet Explorer cannot display the
>>> webpage» error page has recently stopped working. When I click the
>>> button it visually depresses, but the only thing that happens is that an
>>> «Error on page» shows up in the bottom IE8 bar. The Diagnose Connection
>>> Problems Add-on is loaded and enabled. In fact, when I click on the
>>> «Diagnose Connection Problems...» entry on the IE8 tools menu icon, it
>>> works fine. Just not from the error page. It used to work. Any ideas?
>>> --
>>> Peace,
>>> BobJ
>>>
>>>
>>>
>>>

>
>
 
M

Marilyn & Bob

Flightless Bird
rob^_^",
DLA = DriveLetterAccess (sorry for the shorthand)
and yes "Enable third-party browser extensions" is checked.

I haven't seen a «Internet Explorer cannot display the webpage» error yet.
When I do, I will retest the button with that item enabled.

Thaks again.
--
Peace,
BobJ


"rob^_^" <iecustomizer@hotmail.com> wrote in message
news:F96C740E-052C-461D-976A-0440954ACCD9@microsoft.com...
> Yes, that is the general next step in troubleshooting your IE addons.
>
> This web search
> http://www.google.com/search?q={FC09D8A3-C85A-11D2-92D0-0000F87A4A55}
>
> Doesn't turn up much, here it is
>
> O9 - Extra button: Offline - {FC09D8A3-C85A-11d2-92D0-0000F87A4A55}
>
> (I think that is a component of IEPro, did you have it installed in the
> past?)
>
> Anyway, you can enable it to confirm that it is the problem addon. You can
> disable/enable your all your addons one by one.
>
> It seems to fit the bill (viz name=Offline). Also check that you have not
> also disabled "Enable third-party browser extensions" on the Advanced tab
> of Internet Options.
>
> DLA? I suppose that is a Download Manager?
> A web search for DLA shows nothing. I am a bit sus about Download Managers
> for IE. Do you know what it is?
>
> Regards.
>
>
>
> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
> news:#BO2yZrrKHA.5936@TK2MSFTNGP04.phx.gbl...
>> Thanks rob^_^" ,
>> I don't have an HP computer. It is a Dell Dimension 8400 desktop. The
>> only Disabled add-ons that I have are some RoboForm and Snagit
>> components, DLA and Windows Messenger. Also disabled is something listed
>> as {FC09D8A3-C85A-11D2-92D0-0000F87A4A55} Do you think this is the
>> problem? I guess I could enable it and see what happens the next time the
>> error page appears.
>> --
>> Peace,
>> BobJ
>>
>>
>>
>> "rob^_^" <iecustomizer@hotmail.com> wrote in message
>> news:eveTbgorKHA.4236@TK2MSFTNGP02.phx.gbl...
>>> Hi M&B,
>>>
>>> You have disabled one of the Addons that IE8 needs to use to check your
>>> internet connection. Some body may be able to tell you which one (not on
>>> XP at the moment).
>>> or
>>> You have uninstalled some software that came with your computer. HP
>>> brand? - re-install the HP security center or contact HP support.
>>>
>>> Regards.
>>>
>>> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
>>> news:efYfMUorKHA.3944@TK2MSFTNGP06.phx.gbl...
>>>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>>>> Connection Problems» Button on the «Internet Explorer cannot display
>>>> the webpage» error page has recently stopped working. When I click the
>>>> button it visually depresses, but the only thing that happens is that
>>>> an «Error on page» shows up in the bottom IE8 bar. The Diagnose
>>>> Connection Problems Add-on is loaded and enabled. In fact, when I click
>>>> on the «Diagnose Connection Problems...» entry on the IE8 tools menu
>>>> icon, it works fine. Just not from the error page. It used to work. Any
>>>> ideas?
>>>> --
>>>> Peace,
>>>> BobJ
>>>>
>>>>
>>>>
>>>>

>>
>>
 
M

Marilyn & Bob

Flightless Bird
I enabled the {FC09D8A3-C85A-11d2-92D0-0000F87A4A55} add-on and rebooted,
but the button still doesn't work. Then I tried disabling all the add-ons
(except for Diagnose Connection Problems). It didn't work. Lastly I
enabled all the add-ons: no change. Have any other ideas?

I assume that the «Internet Explorer cannot display the webpage» error page
is located on my computer in the browser software. Do you think that there
could be a corruption in the button link? If so how do I repair it?
--
Peace,
BobJ


"Marilyn & Bob" <Privacy@nospam.please> wrote in message
news:uES0mHyrKHA.4752@TK2MSFTNGP04.phx.gbl...
> rob^_^",
> DLA = DriveLetterAccess (sorry for the shorthand)
> and yes "Enable third-party browser extensions" is checked.
>
> I haven't seen a Internet Explorer cannot display the webpage error yet.
> When I do, I will retest the button with that item enabled.
>
> Thaks again.
> --
> Peace,
> BobJ
>
>
> "rob^_^" <iecustomizer@hotmail.com> wrote in message
> news:F96C740E-052C-461D-976A-0440954ACCD9@microsoft.com...
>> Yes, that is the general next step in troubleshooting your IE addons.
>>
>> This web search
>> http://www.google.com/search?q={FC09D8A3-C85A-11D2-92D0-0000F87A4A55}
>>
>> Doesn't turn up much, here it is
>>
>> O9 - Extra button: Offline - {FC09D8A3-C85A-11d2-92D0-0000F87A4A55}
>>
>> (I think that is a component of IEPro, did you have it installed in the
>> past?)
>>
>> Anyway, you can enable it to confirm that it is the problem addon. You
>> can disable/enable your all your addons one by one.
>>
>> It seems to fit the bill (viz name=Offline). Also check that you have not
>> also disabled "Enable third-party browser extensions" on the Advanced tab
>> of Internet Options.
>>
>> DLA? I suppose that is a Download Manager?
>> A web search for DLA shows nothing. I am a bit sus about Download
>> Managers for IE. Do you know what it is?
>>
>> Regards.
>>
>>
>>
>> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
>> news:#BO2yZrrKHA.5936@TK2MSFTNGP04.phx.gbl...
>>> Thanks rob^_^" ,
>>> I don't have an HP computer. It is a Dell Dimension 8400 desktop. The
>>> only Disabled add-ons that I have are some RoboForm and Snagit
>>> components, DLA and Windows Messenger. Also disabled is something
>>> listed as {FC09D8A3-C85A-11D2-92D0-0000F87A4A55} Do you think this is
>>> the problem? I guess I could enable it and see what happens the next
>>> time the error page appears.
>>> --
>>> Peace,
>>> BobJ
>>>
>>>
>>>
>>> "rob^_^" <iecustomizer@hotmail.com> wrote in message
>>> news:eveTbgorKHA.4236@TK2MSFTNGP02.phx.gbl...
>>>> Hi M&B,
>>>>
>>>> You have disabled one of the Addons that IE8 needs to use to check your
>>>> internet connection. Some body may be able to tell you which one (not
>>>> on XP at the moment).
>>>> or
>>>> You have uninstalled some software that came with your computer. HP
>>>> brand? - re-install the HP security center or contact HP support.
>>>>
>>>> Regards.
>>>>
>>>> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
>>>> news:efYfMUorKHA.3944@TK2MSFTNGP06.phx.gbl...
>>>>> IE 8 with all the updates on Windows XP Home SP3: The Diagnose
>>>>> Connection Problems Button on the Internet Explorer cannot display the
>>>>> webpage error page has recently stopped working. When I click the
>>>>> button it visually depresses, but the only thing that happens is that
>>>>> an Error on page shows up in the bottom IE8 bar. The Diagnose
>>>>> Connection Problems Add-on is loaded and enabled. In fact, when I
>>>>> click on the Diagnose Connection Problems... entry on the IE8 tools
>>>>> menu icon, it works fine. Just not from the error page. It used to
>>>>> work. Any ideas?
>>>>> --
>>>>> Peace,
>>>>> BobJ
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>

>
>
 
P

PA Bear [MS MVP]

Flightless Bird
Is this a sudden, new problem?

If you open Add/Remove Programs, make sure the Show Updates box at the top
is checked and then scroll down, is "Security Update for Windows Internet
Explorer 8 (KB978207)" listed? Assuming it is, what's the Installation date
shown and did your "Page cannot be displayed" problem start on that same
date?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Marilyn & Bob wrote:
> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose Connection
> Problems» Button on the «Internet Explorer cannot display the webpage»
> error
> page has recently stopped working. When I click the button it visually
> depresses, but the only thing that happens is that an «Error on page»
> shows
> up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is
> loaded
> and enabled. In fact, when I click on the «Diagnose Connection
> Problems...»
> entry on the IE8 tools menu icon, it works fine. Just not from the error
> page. It used to work. Any ideas?
 
M

Marilyn & Bob

Flightless Bird
Answers to you questions interspersed:

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23EMHneNsKHA.5936@TK2MSFTNGP04.phx.gbl...
> Is this a sudden, new problem?


Yes

>
> If you open Add/Remove Programs, make sure the Show Updates box at the top
> is checked and then scroll down, is "Security Update for Windows Internet
> Explorer 8 (KB978207)" listed? Assuming it is, what's the Installation
> date shown and did your "Page cannot be displayed" problem start on that
> same date?
>


Installed on 1/21/10. This is probably around the time that this problem
occurred, but since I didn't get there error page very often, I can't tell
for sure. (Note that for testing I have generated the error page by
temporary disconnecting my modem, but before noting this problem I had no
reason to generate the error page)


> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE8?
>


Using AVIRA Personal AV and Comodo Free Firewall. They are fully up to
date. Both were resident when I installed the Security update. Scan weekly
using Super AntiSpyware and Malwarebytes AntiMalware. Neither runs in
background.

> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?


Neither Norton nor McAfee has ever gotten near this computer. This Dell
came with an OEM but real full version of XP home. I reformatted using that
disk when I got the computer, and there is no pre-installed junk on it.
--
Peace,
BobJ


> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Marilyn & Bob wrote:
>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>> Connection
>> Problems» Button on the «Internet Explorer cannot display the webpage»
>> error
>> page has recently stopped working. When I click the button it visually
>> depresses, but the only thing that happens is that an «Error on page»
>> shows
>> up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is
>> loaded
>> and enabled. In fact, when I click on the «Diagnose Connection
>> Problems...»
>> entry on the IE8 tools menu icon, it works fine. Just not from the error
>> page. It used to work. Any ideas?

>
 
M

Marilyn & Bob

Flightless Bird
Follow-up:
I ran Hijack This and got the following two lines:

*****
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
*******
However, despite the note that the file is missing, there really is a
functioning xpnetdiag.exe in my "C:/Windows\network diagnostic" folder.
--
Peace,
BobJ

"Marilyn & Bob" <Privacy@nospam.please> wrote in message
news:%23ToEQ9QsKHA.5356@TK2MSFTNGP02.phx.gbl...
> Answers to you questions interspersed:
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23EMHneNsKHA.5936@TK2MSFTNGP04.phx.gbl...
>> Is this a sudden, new problem?

>
> Yes
>
>>
>> If you open Add/Remove Programs, make sure the Show Updates box at the
>> top is checked and then scroll down, is "Security Update for Windows
>> Internet Explorer 8 (KB978207)" listed? Assuming it is, what's the
>> Installation date shown and did your "Page cannot be displayed" problem
>> start on that same date?
>>

>
> Installed on 1/21/10. This is probably around the time that this problem
> occurred, but since I didn't get there error page very often, I can't tell
> for sure. (Note that for testing I have generated the error page by
> temporary disconnecting my modem, but before noting this problem I had no
> reason to generate the error page)
>
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE8?
>>

>
> Using AVIRA Personal AV and Comodo Free Firewall. They are fully up to
> date. Both were resident when I installed the Security update. Scan
> weekly using Super AntiSpyware and Malwarebytes AntiMalware. Neither runs
> in background.
>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?

>
> Neither Norton nor McAfee has ever gotten near this computer. This Dell
> came with an OEM but real full version of XP home. I reformatted using
> that disk when I got the computer, and there is no pre-installed junk on
> it.
> --
> Peace,
> BobJ
>
>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Marilyn & Bob wrote:
>>> IE 8 with all the updates on Windows XP Home SP3: The Diagnose
>>> Connection
>>> Problems Button on the Internet Explorer cannot display the webpage
>>> error
>>> page has recently stopped working. When I click the button it visually
>>> depresses, but the only thing that happens is that an Error on page
>>> shows
>>> up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is
>>> loaded
>>> and enabled. In fact, when I click on the Diagnose Connection
>>> Problems...
>>> entry on the IE8 tools menu icon, it works fine. Just not from the error
>>> page. It used to work. Any ideas?

>>

>
>
 
P

PA Bear [MS MVP]

Flightless Bird
Assuming you're absolutely certain that a Norton or McAfee free trial didn't
come preinstalled on the Dell computer when you bought it (doesn't matter if
you never used or Activated it), see...

Error message after you install a Windows Internet Explorer update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed"
http://support.microsoft.com/kb/942818

There have been scores of threads in the newsgroups and forums from users
running Comodo Firewall who have run into this problem after installing
KB978207. (I'm sure you'll find threads about it in Comodo forums.) If
tweaking Comodo's settings don't help, try the following:

1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure the
Windows Firewall is enabled.

1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've completed Step #5 below.

2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1b above.

4. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
Select CUSTOM and scan | Install any Critical Security Updates offered
(e.g., KB978207). If a Root Certificates update is listed in the Optional
Software updates category on the left-hand side of the scan results window,
install it to take full advantage of IE's enhanced security.

5. Reboot, make sure everything in #1b above is enabled again & test.

6. Assuming all is well and you want to reinstall Comodo Firewall (or, e.g.,
Online Armor firewall) despite the problem you and many others have
encountered, do so now.
--
~PA Bear


Marilyn & Bob wrote:
> Answers to you questions interspersed:
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23EMHneNsKHA.5936@TK2MSFTNGP04.phx.gbl...
>> Is this a sudden, new problem?

>
> Yes
>
>>
>> If you open Add/Remove Programs, make sure the Show Updates box at the
>> top
>> is checked and then scroll down, is "Security Update for Windows Internet
>> Explorer 8 (KB978207)" listed? Assuming it is, what's the Installation
>> date shown and did your "Page cannot be displayed" problem start on that
>> same date?
>>

>
> Installed on 1/21/10. This is probably around the time that this problem
> occurred, but since I didn't get there error page very often, I can't tell
> for sure. (Note that for testing I have generated the error page by
> temporary disconnecting my modem, but before noting this problem I had no
> reason to generate the error page)
>
>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE8?
>>

>
> Using AVIRA Personal AV and Comodo Free Firewall. They are fully up to
> date. Both were resident when I installed the Security update. Scan
> weekly
> using Super AntiSpyware and Malwarebytes AntiMalware. Neither runs in
> background.
>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?

>
> Neither Norton nor McAfee has ever gotten near this computer. This Dell
> came with an OEM but real full version of XP home. I reformatted using
> that
> disk when I got the computer, and there is no pre-installed junk on it.
>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Marilyn & Bob wrote:
>>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>>> Connection
>>> Problems» Button on the «Internet Explorer cannot display the webpage»
>>> error
>>> page has recently stopped working. When I click the button it visually
>>> depresses, but the only thing that happens is that an «Error on page»
>>> shows
>>> up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is
>>> loaded
>>> and enabled. In fact, when I click on the «Diagnose Connection
>>> Problems...»
>>> entry on the IE8 tools menu icon, it works fine. Just not from the error
>>> page. It used to work. Any ideas?
 
M

Marilyn & Bob

Flightless Bird
Thanks PA Baer.
I try your approach as soon as I get a chance and report back. I repeat, as
soon as I received this computer, I immediately reformatted, partitioned,
and installed Windows XP from an OEM Windows XP disk (not a Recovery Disk).
There is no preloaded stuff on the computer. Furthermore, my hard disk
failed 2 years ago and I replaced it and installed WindowsXP from a
Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that there
is no Nortons or McAfee near this machine.
--
Peace,
BobJ

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:-OdFnZjTsKHA.4752@TK2MSFTNGP04.phx.gbl...
> Assuming you're absolutely certain that a Norton or McAfee free trial
> didn't come preinstalled on the Dell computer when you bought it (doesn't
> matter if you never used or Activated it), see...
>
> Error message after you install a Windows Internet Explorer update from
> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
> http://support.microsoft.com/kb/942818
>
> There have been scores of threads in the newsgroups and forums from users
> running Comodo Firewall who have run into this problem after installing
> KB978207. (I'm sure you'll find threads about it in Comodo forums.) If
> tweaking Comodo's settings don't help, try the following:
>
> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure the
> Windows Firewall is enabled.
>
> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>
> NB: You're "working without a net" now: Don't to ANYTHING else online
> (e.g., browsing; reading email; chatting) until you've completed Step #5
> below.
>
> 2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"
> via Add/Remove Programs (make sure Show Updates box is checked at top
> right) and reboot.
>
> 3. Re-do #1b above.
>
> 4. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
> Select CUSTOM and scan | Install any Critical Security Updates offered
> (e.g., KB978207). If a Root Certificates update is listed in the Optional
> Software updates category on the left-hand side of the scan results
> window, install it to take full advantage of IE's enhanced security.
>
> 5. Reboot, make sure everything in #1b above is enabled again & test.
>
> 6. Assuming all is well and you want to reinstall Comodo Firewall (or,
> e.g., Online Armor firewall) despite the problem you and many others have
> encountered, do so now.
> --
> ~PA Bear
>
>
> Marilyn & Bob wrote:
>> Answers to you questions interspersed:
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:%23EMHneNsKHA.5936@TK2MSFTNGP04.phx.gbl...
>>> Is this a sudden, new problem?

>>
>> Yes
>>
>>>
>>> If you open Add/Remove Programs, make sure the Show Updates box at the
>>> top
>>> is checked and then scroll down, is "Security Update for Windows
>>> Internet
>>> Explorer 8 (KB978207)" listed? Assuming it is, what's the Installation
>>> date shown and did your "Page cannot be displayed" problem start on that
>>> same date?
>>>

>>
>> Installed on 1/21/10. This is probably around the time that this problem
>> occurred, but since I didn't get there error page very often, I can't
>> tell
>> for sure. (Note that for testing I have generated the error page by
>> temporary disconnecting my modem, but before noting this problem I had no
>> reason to generate the error page)
>>
>>
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8?
>>>

>>
>> Using AVIRA Personal AV and Comodo Free Firewall. They are fully up to
>> date. Both were resident when I installed the Security update. Scan
>> weekly
>> using Super AntiSpyware and Malwarebytes AntiMalware. Neither runs in
>> background.
>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?

>>
>> Neither Norton nor McAfee has ever gotten near this computer. This Dell
>> came with an OEM but real full version of XP home. I reformatted using
>> that
>> disk when I got the computer, and there is no pre-installed junk on it.
>>
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Marilyn & Bob wrote:
>>>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>>>> Connection
>>>> Problems» Button on the «Internet Explorer cannot display the webpage»
>>>> error
>>>> page has recently stopped working. When I click the button it visually
>>>> depresses, but the only thing that happens is that an «Error on page»
>>>> shows
>>>> up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is
>>>> loaded
>>>> and enabled. In fact, when I click on the «Diagnose Connection
>>>> Problems...»
>>>> entry on the IE8 tools menu icon, it works fine. Just not from the
>>>> error
>>>> page. It used to work. Any ideas?

>
 
P

PA Bear [MS MVP]

Flightless Bird
Again, the current version of Comodo Firewall appears to be the
troublemaker.

Marilyn & Bob wrote:
> Thanks PA Baer.
> I try your approach as soon as I get a chance and report back. I repeat,
> as
> soon as I received this computer, I immediately reformatted, partitioned,
> and installed Windows XP from an OEM Windows XP disk (not a Recovery
> Disk).
> There is no preloaded stuff on the computer. Furthermore, my hard disk
> failed 2 years ago and I replaced it and installed WindowsXP from a
> Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that there
> is no Nortons or McAfee near this machine.
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:-OdFnZjTsKHA.4752@TK2MSFTNGP04.phx.gbl...
>> Assuming you're absolutely certain that a Norton or McAfee free trial
>> didn't come preinstalled on the Dell computer when you bought it (doesn't
>> matter if you never used or Activated it), see...
>>
>> Error message after you install a Windows Internet Explorer update from
>> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
>> http://support.microsoft.com/kb/942818
>>
>> There have been scores of threads in the newsgroups and forums from users
>> running Comodo Firewall who have run into this problem after installing
>> KB978207. (I'm sure you'll find threads about it in Comodo forums.) If
>> tweaking Comodo's settings don't help, try the following:
>>
>> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure the
>> Windows Firewall is enabled.
>>
>> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) until you've completed Step #5
>> below.
>>
>> 2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"
>> via Add/Remove Programs (make sure Show Updates box is checked at top
>> right) and reboot.
>>
>> 3. Re-do #1b above.
>>
>> 4. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
>> Select CUSTOM and scan | Install any Critical Security Updates offered
>> (e.g., KB978207). If a Root Certificates update is listed in the
>> Optional
>> Software updates category on the left-hand side of the scan results
>> window, install it to take full advantage of IE's enhanced security.
>>
>> 5. Reboot, make sure everything in #1b above is enabled again & test.
>>
>> 6. Assuming all is well and you want to reinstall Comodo Firewall (or,
>> e.g., Online Armor firewall) despite the problem you and many others have
>> encountered, do so now.
>> --
>> ~PA Bear
>>
>>
>> Marilyn & Bob wrote:
>>> Answers to you questions interspersed:
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> news:%23EMHneNsKHA.5936@TK2MSFTNGP04.phx.gbl...
>>>> Is this a sudden, new problem?
>>>
>>> Yes
>>>
>>>>
>>>> If you open Add/Remove Programs, make sure the Show Updates box at the
>>>> top
>>>> is checked and then scroll down, is "Security Update for Windows
>>>> Internet
>>>> Explorer 8 (KB978207)" listed? Assuming it is, what's the Installation
>>>> date shown and did your "Page cannot be displayed" problem start on
>>>> that
>>>> same date?
>>>>
>>>
>>> Installed on 1/21/10. This is probably around the time that this
>>> problem
>>> occurred, but since I didn't get there error page very often, I can't
>>> tell
>>> for sure. (Note that for testing I have generated the error page by
>>> temporary disconnecting my modem, but before noting this problem I had
>>> no
>>> reason to generate the error page)
>>>
>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed IE8?
>>>>
>>>
>>> Using AVIRA Personal AV and Comodo Free Firewall. They are fully up to
>>> date. Both were resident when I installed the Security update. Scan
>>> weekly
>>> using Super AntiSpyware and Malwarebytes AntiMalware. Neither runs in
>>> background.
>>>
>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought it)?
>>>
>>> Neither Norton nor McAfee has ever gotten near this computer. This Dell
>>> came with an OEM but real full version of XP home. I reformatted using
>>> that
>>> disk when I got the computer, and there is no pre-installed junk on it.
>>>
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Marilyn & Bob wrote:
>>>>> IE 8 with all the updates on Windows XP Home SP3: The «Diagnose
>>>>> Connection
>>>>> Problems» Button on the «Internet Explorer cannot display the webpage»
>>>>> error
>>>>> page has recently stopped working. When I click the button it visually
>>>>> depresses, but the only thing that happens is that an «Error on page»
>>>>> shows
>>>>> up in the bottom IE8 bar. The Diagnose Connection Problems Add-on is
>>>>> loaded
>>>>> and enabled. In fact, when I click on the «Diagnose Connection
>>>>> Problems...»
>>>>> entry on the IE8 tools menu icon, it works fine. Just not from the
>>>>> error
>>>>> page. It used to work. Any ideas?
 
M

Marilyn & Bob

Flightless Bird
PA Bear,
Thank you for trying to help me, but I have a problem with your answers. I
trusted your comments and went through the effort to do your fix. The only
deviation from your approach was that after step #2 (removal of KB978207), I
tested the Diagnose Connection Problems button. It still did not work. I
then finished your procedure but the button still did not work. I then had
to reinstall Comodo, turn off the Windows Firewall, and go through the
effort of configuring Comodo to my system. This was a lot of work with
absolutely no gain.

I then went to the Comodo forums and, contrary to what you indicated, I did
not find a single thread concerning my problem or any other problem with
Comodo and the KB978207 update. If you have any specific references, I
would greatly appreciate it.

In any case, unless there is a simple fix, I will live with this minor
annoyance. But unlike you, I will attribute it to an IE8 issue, not to my
firewall.
--
Peace,
BobJ

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uf9bKIYsKHA.1352@TK2MSFTNGP06.phx.gbl...
> Again, the current version of Comodo Firewall appears to be the
> troublemaker.
>
> Marilyn & Bob wrote:
>> Thanks PA Baer.
>> I try your approach as soon as I get a chance and report back. I repeat,
>> as
>> soon as I received this computer, I immediately reformatted, partitioned,
>> and installed Windows XP from an OEM Windows XP disk (not a Recovery
>> Disk).
>> There is no preloaded stuff on the computer. Furthermore, my hard disk
>> failed 2 years ago and I replaced it and installed WindowsXP from a
>> Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that
>> there
>> is no Nortons or McAfee near this machine.
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:-OdFnZjTsKHA.4752@TK2MSFTNGP04.phx.gbl...
>>> Assuming you're absolutely certain that a Norton or McAfee free trial
>>> didn't come preinstalled on the Dell computer when you bought it
>>> (doesn't
>>> matter if you never used or Activated it), see...
>>>
>>> Error message after you install a Windows Internet Explorer update from
>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
>>> http://support.microsoft.com/kb/942818
>>>
>>> There have been scores of threads in the newsgroups and forums from
>>> users
>>> running Comodo Firewall who have run into this problem after installing
>>> KB978207. (I'm sure you'll find threads about it in Comodo forums.) If
>>> tweaking Comodo's settings don't help, try the following:
>>>
>>> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure the
>>> Windows Firewall is enabled.
>>>
>>> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>>>
>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>> (e.g., browsing; reading email; chatting) until you've completed Step #5
>>> below.
>>>
>>> 2. Uninstall "Security Update for Windows Internet Explorer 8
>>> (KB978207)"
>>> via Add/Remove Programs (make sure Show Updates box is checked at top
>>> right) and reboot.
>>>
>>> 3. Re-do #1b above.
>>>
>>> 4. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
>>> Select CUSTOM and scan | Install any Critical Security Updates offered
>>> (e.g., KB978207). If a Root Certificates update is listed in the
>>> Optional
>>> Software updates category on the left-hand side of the scan results
>>> window, install it to take full advantage of IE's enhanced security.
>>>
>>> 5. Reboot, make sure everything in #1b above is enabled again & test.
>>>
>>> 6. Assuming all is well and you want to reinstall Comodo Firewall (or,
>>> e.g., Online Armor firewall) despite the problem you and many others
>>> have
>>> encountered, do so now.
>>> --
>>> ~PA Bear
>>>
>>>
 
P

PA Bear [MS MVP]

Flightless Bird
[To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.]

Thread history in Google Groups archive:
http://groups.google.com/group/micr...er.general/browse_frm/thread/56d3b51221f29e99

If the behavior persisted after uninstalling Comodo firewall, enabling the
Windows Firewall, uninstalling KB978207 & rebooting, something else is
causing the problem; e.g., a hijackware infection. Speaking of which, may I
ask why MalwareBytes Anti-Malware is installed?

Does the behavior persist if you start IE in No Add-ons mode?

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

NB: Disabling all Add-ons is not the same thing as starting IE in No Add-ons
mode.

Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737

When did you install IE8? Which was installed first, IE8 or SP3?

Did you disable your anti-virus application (e.g., AntiVir), all
anti-spyware applications' (e.g., S*PERAntiSpyware; paid, but not free,
version of MBAM) realtime protections, your third-party firewall (e.g.,
Comodo) and then enable the Windows Firewall before you installed IE8 and/or
SP3? (I asked this question earlier but you replied that you had not done
so when you installed KB978207, which did not answer my question.)

[A cursory search of recent (i.e., since 01 Jan-10) posts in both the
Windows Update newsgroup and forum will yield multiple threads where Comodo
firewall (or one or more settings therein) caused all sorts of problems when
installing updates.]


Marilyn & Bob wrote:
> PA Bear,
> Thank you for trying to help me, but I have a problem with your answers.
> I
> trusted your comments and went through the effort to do your fix. The
> only
> deviation from your approach was that after step #2 (removal of KB978207),
> I
> tested the Diagnose Connection Problems button. It still did not work. I
> then finished your procedure but the button still did not work. I then
> had
> to reinstall Comodo, turn off the Windows Firewall, and go through the
> effort of configuring Comodo to my system. This was a lot of work with
> absolutely no gain.
>
> I then went to the Comodo forums and, contrary to what you indicated, I
> did
> not find a single thread concerning my problem or any other problem with
> Comodo and the KB978207 update. If you have any specific references, I
> would greatly appreciate it.
>
> In any case, unless there is a simple fix, I will live with this minor
> annoyance. But unlike you, I will attribute it to an IE8 issue, not to my
> firewall.
>
>> Again, the current version of Comodo Firewall appears to be the
>> troublemaker.
>>
>> Marilyn & Bob wrote:
>>> Thanks PA Baer.
>>> I try your approach as soon as I get a chance and report back. I
>>> repeat,
>>> as
>>> soon as I received this computer, I immediately reformatted,
>>> partitioned,
>>> and installed Windows XP from an OEM Windows XP disk (not a Recovery
>>> Disk).
>>> There is no preloaded stuff on the computer. Furthermore, my hard disk
>>> failed 2 years ago and I replaced it and installed WindowsXP from a
>>> Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that
>>> there
>>> is no Nortons or McAfee near this machine.
>>>
>>>> Assuming you're absolutely certain that a Norton or McAfee free trial
>>>> didn't come preinstalled on the Dell computer when you bought it
>>>> (doesn't
>>>> matter if you never used or Activated it), see...
>>>>
>>>> Error message after you install a Windows Internet Explorer update from
>>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
>>>> http://support.microsoft.com/kb/942818
>>>>
>>>> There have been scores of threads in the newsgroups and forums from
>>>> users
>>>> running Comodo Firewall who have run into this problem after installing
>>>> KB978207. (I'm sure you'll find threads about it in Comodo forums.)
>>>> If
>>>> tweaking Comodo's settings don't help, try the following:
>>>>
>>>> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure
>>>> the
>>>> Windows Firewall is enabled.
>>>>
>>>> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>>>>
>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>>> (e.g., browsing; reading email; chatting) until you've completed Step
>>>> #5
>>>> below.
>>>>
>>>> 2. Uninstall "Security Update for Windows Internet Explorer 8
>>>> (KB978207)"
>>>> via Add/Remove Programs (make sure Show Updates box is checked at top
>>>> right) and reboot.
>>>>
>>>> 3. Re-do #1b above.
>>>>
>>>> 4. Open Internet Explorer (only) to http://windowsupdate.microsoft.com
>>>> |
>>>> Select CUSTOM and scan | Install any Critical Security Updates offered
>>>> (e.g., KB978207). If a Root Certificates update is listed in the
>>>> Optional
>>>> Software updates category on the left-hand side of the scan results
>>>> window, install it to take full advantage of IE's enhanced security.
>>>>
>>>> 5. Reboot, make sure everything in #1b above is enabled again & test.
>>>>
>>>> 6. Assuming all is well and you want to reinstall Comodo Firewall (or,
>>>> e.g., Online Armor firewall) despite the problem you and many others
>>>> have
>>>> encountered, do so now.
>>>> --
>>>> ~PA Bear
 
M

Marilyn & Bob

Flightless Bird
Interspersed
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23WPGW0fsKHA.5036@TK2MSFTNGP02.phx.gbl...
> [To keep track of things, it helps immensely if you quote all of the
> previous message(s) in your replies to the newsgroup. Thank you.]
>
> Thread history in Google Groups archive:
> http://groups.google.com/group/micr...er.general/browse_frm/thread/56d3b51221f29e99
>
> If the behavior persisted after uninstalling Comodo firewall, enabling the
> Windows Firewall, uninstalling KB978207 & rebooting, something else is
> causing the problem; e.g., a hijackware infection. Speaking of which, may
> I ask why MalwareBytes Anti-Malware is installed?


Because it is by consensus, one of the best anti-Malware Programs and should
used in addition to SAS. I run these programs weekly. They have never
detected anything (except tracking cookies in the rare cases where I forget
to clear my cookies prior to the scans). In both cases these are the free
version and are
NOT resident. The only resident anti-spyware I use is Windows Defender.


>
> Does the behavior persist if you start IE in No Add-ons mode?
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> NB: Disabling all Add-ons is not the same thing as starting IE in No
> Add-ons mode.


Yes, the problem persists. But should I expect it to work as Diagnose
Connection Problems *IS AN ADD-ON*.

>
> Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737


I am not going to undo all my setting just to test this. HOWEVER, I did do
what I believe is the functional equivalent but not so disruptive. I create
a new User with administrative privileges (which should have all the IE
default settings) and tried it from that user. Again the button failed to
do anything.

>
> When did you install IE8? Which was installed first, IE8 or SP3?


April 2009. SP3 installed about a year earlier.


>
> Did you disable your anti-virus application (e.g., AntiVir), all
> anti-spyware applications' (e.g., S*PERAntiSpyware; paid, but not free,
> version of MBAM) realtime protections, your third-party firewall (e.g.,
> Comodo) and then enable the Windows Firewall before you installed IE8
> and/or SP3? (I asked this question earlier but you replied that you had
> not done so when you installed KB978207, which did not answer my
> question.)
>


No. But those installations were done many months ago and the problem is
quite recent.


> [A cursory search of recent (i.e., since 01 Jan-10) posts in both the
> Windows Update newsgroup and forum will yield multiple threads where
> Comodo firewall (or one or more settings therein) caused all sorts of
> problems when installing updates.]
>

I had no trouble installing KB978207 or any other updates. I have not found
any reference on the net to a problem similar to mine.
--
Peace,
BobJ



>
> Marilyn & Bob wrote:
>> PA Bear,
>> Thank you for trying to help me, but I have a problem with your answers.
>> I
>> trusted your comments and went through the effort to do your fix. The
>> only
>> deviation from your approach was that after step #2 (removal of
>> KB978207), I
>> tested the Diagnose Connection Problems button. It still did not work.
>> I
>> then finished your procedure but the button still did not work. I then
>> had
>> to reinstall Comodo, turn off the Windows Firewall, and go through the
>> effort of configuring Comodo to my system. This was a lot of work with
>> absolutely no gain.
>>
>> I then went to the Comodo forums and, contrary to what you indicated, I
>> did
>> not find a single thread concerning my problem or any other problem with
>> Comodo and the KB978207 update. If you have any specific references, I
>> would greatly appreciate it.
>>
>> In any case, unless there is a simple fix, I will live with this minor
>> annoyance. But unlike you, I will attribute it to an IE8 issue, not to
>> my
>> firewall.
>>
>>> Again, the current version of Comodo Firewall appears to be the
>>> troublemaker.
>>>
>>> Marilyn & Bob wrote:
>>>> Thanks PA Baer.
>>>> I try your approach as soon as I get a chance and report back. I
>>>> repeat,
>>>> as
>>>> soon as I received this computer, I immediately reformatted,
>>>> partitioned,
>>>> and installed Windows XP from an OEM Windows XP disk (not a Recovery
>>>> Disk).
>>>> There is no preloaded stuff on the computer. Furthermore, my hard disk
>>>> failed 2 years ago and I replaced it and installed WindowsXP from a
>>>> Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that
>>>> there
>>>> is no Nortons or McAfee near this machine.
>>>>
>>>>> Assuming you're absolutely certain that a Norton or McAfee free trial
>>>>> didn't come preinstalled on the Dell computer when you bought it
>>>>> (doesn't
>>>>> matter if you never used or Activated it), see...
>>>>>
>>>>> Error message after you install a Windows Internet Explorer update
>>>>> from
>>>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed"
>>>>> http://support.microsoft.com/kb/942818
>>>>>
>>>>> There have been scores of threads in the newsgroups and forums from
>>>>> users
>>>>> running Comodo Firewall who have run into this problem after
>>>>> installing
>>>>> KB978207. (I'm sure you'll find threads about it in Comodo forums.)
>>>>> If
>>>>> tweaking Comodo's settings don't help, try the following:
>>>>>
>>>>> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure
>>>>> the
>>>>> Windows Firewall is enabled.
>>>>>
>>>>> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>>>>>
>>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>>>> (e.g., browsing; reading email; chatting) until you've completed Step
>>>>> #5
>>>>> below.
>>>>>
>>>>> 2. Uninstall "Security Update for Windows Internet Explorer 8
>>>>> (KB978207)"
>>>>> via Add/Remove Programs (make sure Show Updates box is checked at top
>>>>> right) and reboot.
>>>>>
>>>>> 3. Re-do #1b above.
>>>>>
>>>>> 4. Open Internet Explorer (only) to http://windowsupdate.microsoft.com
>>>>> |
>>>>> Select CUSTOM and scan | Install any Critical Security Updates offered
>>>>> (e.g., KB978207). If a Root Certificates update is listed in the
>>>>> Optional
>>>>> Software updates category on the left-hand side of the scan results
>>>>> window, install it to take full advantage of IE's enhanced security.
>>>>>
>>>>> 5. Reboot, make sure everything in #1b above is enabled again & test.
>>>>>
>>>>> 6. Assuming all is well and you want to reinstall Comodo Firewall (or,
>>>>> e.g., Online Armor firewall) despite the problem you and many others
>>>>> have
>>>>> encountered, do so now.
>>>>> --
>>>>> ~PA Bear

>
 
M

Marilyn & Bob

Flightless Bird
xpnetdiag.exe works fine from a command prompt; works fine when double
clicked in Windows Explorer; works fine from IE tools icon menu; fails from
'Internet Explorer cannot display the webpage' page.

There was nothing relevant on the page you sent me to EXCEPT that it gave a
simple way to generate the IECDTW error page. Thank you very much for that.
--
Peace,
BobJ

"Nayan" <Nayan.46r64u@no-mx.forums.Win7heads.com> wrote in message
news:Nayan.46r64u@no-mx.forums.Win7heads.com...
>
> Have you tried running xpnetdiag.exe from the command prompt? Also, for
> help with your original problem look at this 'Internet Explorer cannot
> display the webpage' (http://tinyurl.com/y96avdf) link
>
>
> --
> Nayan
> Posted via http://www.win7heads.com
>
 
M

Marilyn & Bob

Flightless Bird
Re: Diagnose Connection Problems Button does not work: SOLUTION

Having tried everything (including an msconfig Diagnostic Startup), I
decided to remove and reinstall IE8. This very simple task (the uninstall
and reinstall was flawless despite the fact that Comodo Firewall and Avira
antivirus were both active) solved the problem. The button now works!

Thanks everyone for trying to help. Thought you might want to know the
outcome.
--
Peace,
BobJ

"Marilyn & Bob" <Privacy@nospam.please> wrote in message
news:%23pxrkWnsKHA.6140@TK2MSFTNGP05.phx.gbl...
> Interspersed
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23WPGW0fsKHA.5036@TK2MSFTNGP02.phx.gbl...
>> [To keep track of things, it helps immensely if you quote all of the
>> previous message(s) in your replies to the newsgroup. Thank you.]
>>
>> Thread history in Google Groups archive:
>> http://groups.google.com/group/micr...er.general/browse_frm/thread/56d3b51221f29e99
>>
>> If the behavior persisted after uninstalling Comodo firewall, enabling
>> the
>> Windows Firewall, uninstalling KB978207 & rebooting, something else is
>> causing the problem; e.g., a hijackware infection. Speaking of which,
>> may
>> I ask why MalwareBytes Anti-Malware is installed?

>
> Because it is by consensus, one of the best anti-Malware Programs and
> should
> used in addition to SAS. I run these programs weekly. They have never
> detected anything (except tracking cookies in the rare cases where I
> forget to clear my cookies prior to the scans). In both cases these are
> the free version and are
> NOT resident. The only resident anti-spyware I use is Windows Defender.
>
>
>>
>> Does the behavior persist if you start IE in No Add-ons mode?
>>
>> => Start | (All) Programs | Accessories | System Tools | Internet
>> Explorer (No add-ons).
>>
>> NB: Disabling all Add-ons is not the same thing as starting IE in No
>> Add-ons mode.

>
> Yes, the problem persists. But should I expect it to work as Diagnose
> Connection Problems *IS AN ADD-ON*.
>
>>
>> Does the behavior persist if you Reset IE Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737

>
> I am not going to undo all my setting just to test this. HOWEVER, I did
> do what I believe is the functional equivalent but not so disruptive. I
> create a new User with administrative privileges (which should have all
> the IE default settings) and tried it from that user. Again the button
> failed to do anything.
>
>>
>> When did you install IE8? Which was installed first, IE8 or SP3?

>
> April 2009. SP3 installed about a year earlier.
>
>
>>
>> Did you disable your anti-virus application (e.g., AntiVir), all
>> anti-spyware applications' (e.g., S*PERAntiSpyware; paid, but not free,
>> version of MBAM) realtime protections, your third-party firewall (e.g.,
>> Comodo) and then enable the Windows Firewall before you installed IE8
>> and/or SP3? (I asked this question earlier but you replied that you had
>> not done so when you installed KB978207, which did not answer my
>> question.)
>>

>
> No. But those installations were done many months ago and the problem is
> quite recent.
>
>
>> [A cursory search of recent (i.e., since 01 Jan-10) posts in both the
>> Windows Update newsgroup and forum will yield multiple threads where
>> Comodo firewall (or one or more settings therein) caused all sorts of
>> problems when installing updates.]
>>

> I had no trouble installing KB978207 or any other updates. I have not
> found any reference on the net to a problem similar to mine.
> --
> Peace,
> BobJ
>
>
>
>>
>> Marilyn & Bob wrote:
>>> PA Bear,
>>> Thank you for trying to help me, but I have a problem with your answers.
>>> I
>>> trusted your comments and went through the effort to do your fix. The
>>> only
>>> deviation from your approach was that after step #2 (removal of
>>> KB978207), I
>>> tested the Diagnose Connection Problems button. It still did not work.
>>> I
>>> then finished your procedure but the button still did not work. I then
>>> had
>>> to reinstall Comodo, turn off the Windows Firewall, and go through the
>>> effort of configuring Comodo to my system. This was a lot of work with
>>> absolutely no gain.
>>>
>>> I then went to the Comodo forums and, contrary to what you indicated, I
>>> did
>>> not find a single thread concerning my problem or any other problem with
>>> Comodo and the KB978207 update. If you have any specific references, I
>>> would greatly appreciate it.
>>>
>>> In any case, unless there is a simple fix, I will live with this minor
>>> annoyance. But unlike you, I will attribute it to an IE8 issue, not to
>>> my
>>> firewall.
>>>
>>>> Again, the current version of Comodo Firewall appears to be the
>>>> troublemaker.
>>>>
>>>> Marilyn & Bob wrote:
>>>>> Thanks PA Baer.
>>>>> I try your approach as soon as I get a chance and report back. I
>>>>> repeat,
>>>>> as
>>>>> soon as I received this computer, I immediately reformatted,
>>>>> partitioned,
>>>>> and installed Windows XP from an OEM Windows XP disk (not a Recovery
>>>>> Disk).
>>>>> There is no preloaded stuff on the computer. Furthermore, my hard
>>>>> disk
>>>>> failed 2 years ago and I replaced it and installed WindowsXP from a
>>>>> Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that
>>>>> there
>>>>> is no Nortons or McAfee near this machine.
>>>>>
>>>>>> Assuming you're absolutely certain that a Norton or McAfee free trial
>>>>>> didn't come preinstalled on the Dell computer when you bought it
>>>>>> (doesn't
>>>>>> matter if you never used or Activated it), see...
>>>>>>
>>>>>> Error message after you install a Windows Internet Explorer update
>>>>>> from
>>>>>> Windows Update or from Microsoft Update: "Webpage cannot be
>>>>>> displayed"
>>>>>> http://support.microsoft.com/kb/942818
>>>>>>
>>>>>> There have been scores of threads in the newsgroups and forums from
>>>>>> users
>>>>>> running Comodo Firewall who have run into this problem after
>>>>>> installing
>>>>>> KB978207. (I'm sure you'll find threads about it in Comodo forums.)
>>>>>> If
>>>>>> tweaking Comodo's settings don't help, try the following:
>>>>>>
>>>>>> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure
>>>>>> the
>>>>>> Windows Firewall is enabled.
>>>>>>
>>>>>> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>>>>>>
>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>>>>> (e.g., browsing; reading email; chatting) until you've completed Step
>>>>>> #5
>>>>>> below.
>>>>>>
>>>>>> 2. Uninstall "Security Update for Windows Internet Explorer 8
>>>>>> (KB978207)"
>>>>>> via Add/Remove Programs (make sure Show Updates box is checked at top
>>>>>> right) and reboot.
>>>>>>
>>>>>> 3. Re-do #1b above.
>>>>>>
>>>>>> 4. Open Internet Explorer (only) to
>>>>>> http://windowsupdate.microsoft.com
>>>>>> |
>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>> offered
>>>>>> (e.g., KB978207). If a Root Certificates update is listed in the
>>>>>> Optional
>>>>>> Software updates category on the left-hand side of the scan results
>>>>>> window, install it to take full advantage of IE's enhanced security.
>>>>>>
>>>>>> 5. Reboot, make sure everything in #1b above is enabled again & test.
>>>>>>
>>>>>> 6. Assuming all is well and you want to reinstall Comodo Firewall
>>>>>> (or,
>>>>>> e.g., Online Armor firewall) despite the problem you and many others
>>>>>> have
>>>>>> encountered, do so now.
>>>>>> --
>>>>>> ~PA Bear

>>

>
>
>
 
R

rob^_^

Flightless Bird
Re: Diagnose Connection Problems Button does not work: SOLUTION

Hi,

Yes. Your experiences contribute to the commons.

Regards.

"Marilyn & Bob" <Privacy@nospam.please> wrote in message
news:urszpo1sKHA.4752@TK2MSFTNGP04.phx.gbl...
> Having tried everything (including an msconfig Diagnostic Startup), I
> decided to remove and reinstall IE8. This very simple task (the uninstall
> and reinstall was flawless despite the fact that Comodo Firewall and Avira
> antivirus were both active) solved the problem. The button now works!
>
> Thanks everyone for trying to help. Thought you might want to know the
> outcome.
> --
> Peace,
> BobJ
>
> "Marilyn & Bob" <Privacy@nospam.please> wrote in message
> news:%23pxrkWnsKHA.6140@TK2MSFTNGP05.phx.gbl...
>> Interspersed
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:%23WPGW0fsKHA.5036@TK2MSFTNGP02.phx.gbl...
>>> [To keep track of things, it helps immensely if you quote all of the
>>> previous message(s) in your replies to the newsgroup. Thank you.]
>>>
>>> Thread history in Google Groups archive:
>>> http://groups.google.com/group/micr...er.general/browse_frm/thread/56d3b51221f29e99
>>>
>>> If the behavior persisted after uninstalling Comodo firewall, enabling
>>> the
>>> Windows Firewall, uninstalling KB978207 & rebooting, something else is
>>> causing the problem; e.g., a hijackware infection. Speaking of which,
>>> may
>>> I ask why MalwareBytes Anti-Malware is installed?

>>
>> Because it is by consensus, one of the best anti-Malware Programs and
>> should
>> used in addition to SAS. I run these programs weekly. They have never
>> detected anything (except tracking cookies in the rare cases where I
>> forget to clear my cookies prior to the scans). In both cases these are
>> the free version and are
>> NOT resident. The only resident anti-spyware I use is Windows Defender.
>>
>>
>>>
>>> Does the behavior persist if you start IE in No Add-ons mode?
>>>
>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>> Explorer (No add-ons).
>>>
>>> NB: Disabling all Add-ons is not the same thing as starting IE in No
>>> Add-ons mode.

>>
>> Yes, the problem persists. But should I expect it to work as Diagnose
>> Connection Problems *IS AN ADD-ON*.
>>
>>>
>>> Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>> http://support.microsoft.com/kb/923737

>>
>> I am not going to undo all my setting just to test this. HOWEVER, I did
>> do what I believe is the functional equivalent but not so disruptive. I
>> create a new User with administrative privileges (which should have all
>> the IE default settings) and tried it from that user. Again the button
>> failed to do anything.
>>
>>>
>>> When did you install IE8? Which was installed first, IE8 or SP3?

>>
>> April 2009. SP3 installed about a year earlier.
>>
>>
>>>
>>> Did you disable your anti-virus application (e.g., AntiVir), all
>>> anti-spyware applications' (e.g., S*PERAntiSpyware; paid, but not free,
>>> version of MBAM) realtime protections, your third-party firewall (e.g.,
>>> Comodo) and then enable the Windows Firewall before you installed IE8
>>> and/or SP3? (I asked this question earlier but you replied that you had
>>> not done so when you installed KB978207, which did not answer my
>>> question.)
>>>

>>
>> No. But those installations were done many months ago and the problem is
>> quite recent.
>>
>>
>>> [A cursory search of recent (i.e., since 01 Jan-10) posts in both the
>>> Windows Update newsgroup and forum will yield multiple threads where
>>> Comodo firewall (or one or more settings therein) caused all sorts of
>>> problems when installing updates.]
>>>

>> I had no trouble installing KB978207 or any other updates. I have not
>> found any reference on the net to a problem similar to mine.
>> --
>> Peace,
>> BobJ
>>
>>
>>
>>>
>>> Marilyn & Bob wrote:
>>>> PA Bear,
>>>> Thank you for trying to help me, but I have a problem with your
>>>> answers.
>>>> I
>>>> trusted your comments and went through the effort to do your fix. The
>>>> only
>>>> deviation from your approach was that after step #2 (removal of
>>>> KB978207), I
>>>> tested the Diagnose Connection Problems button. It still did not work.
>>>> I
>>>> then finished your procedure but the button still did not work. I then
>>>> had
>>>> to reinstall Comodo, turn off the Windows Firewall, and go through the
>>>> effort of configuring Comodo to my system. This was a lot of work with
>>>> absolutely no gain.
>>>>
>>>> I then went to the Comodo forums and, contrary to what you indicated, I
>>>> did
>>>> not find a single thread concerning my problem or any other problem
>>>> with
>>>> Comodo and the KB978207 update. If you have any specific references, I
>>>> would greatly appreciate it.
>>>>
>>>> In any case, unless there is a simple fix, I will live with this minor
>>>> annoyance. But unlike you, I will attribute it to an IE8 issue, not to
>>>> my
>>>> firewall.
>>>>
>>>>> Again, the current version of Comodo Firewall appears to be the
>>>>> troublemaker.
>>>>>
>>>>> Marilyn & Bob wrote:
>>>>>> Thanks PA Baer.
>>>>>> I try your approach as soon as I get a chance and report back. I
>>>>>> repeat,
>>>>>> as
>>>>>> soon as I received this computer, I immediately reformatted,
>>>>>> partitioned,
>>>>>> and installed Windows XP from an OEM Windows XP disk (not a Recovery
>>>>>> Disk).
>>>>>> There is no preloaded stuff on the computer. Furthermore, my hard
>>>>>> disk
>>>>>> failed 2 years ago and I replaced it and installed WindowsXP from a
>>>>>> Slipstreamed XP Home/SP2 disk I had made. I am absolutely sure that
>>>>>> there
>>>>>> is no Nortons or McAfee near this machine.
>>>>>>
>>>>>>> Assuming you're absolutely certain that a Norton or McAfee free
>>>>>>> trial
>>>>>>> didn't come preinstalled on the Dell computer when you bought it
>>>>>>> (doesn't
>>>>>>> matter if you never used or Activated it), see...
>>>>>>>
>>>>>>> Error message after you install a Windows Internet Explorer update
>>>>>>> from
>>>>>>> Windows Update or from Microsoft Update: "Webpage cannot be
>>>>>>> displayed"
>>>>>>> http://support.microsoft.com/kb/942818
>>>>>>>
>>>>>>> There have been scores of threads in the newsgroups and forums from
>>>>>>> users
>>>>>>> running Comodo Firewall who have run into this problem after
>>>>>>> installing
>>>>>>> KB978207. (I'm sure you'll find threads about it in Comodo forums.)
>>>>>>> If
>>>>>>> tweaking Comodo's settings don't help, try the following:
>>>>>>>
>>>>>>> 1a. Uninstall Comodo Firewall, reboot, and then make absolutely sure
>>>>>>> the
>>>>>>> Windows Firewall is enabled.
>>>>>>>
>>>>>>> 1b. Disable Avira AntiVir and S*PERAntiSpyware realtime protections.
>>>>>>>
>>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else
>>>>>>> online
>>>>>>> (e.g., browsing; reading email; chatting) until you've completed
>>>>>>> Step
>>>>>>> #5
>>>>>>> below.
>>>>>>>
>>>>>>> 2. Uninstall "Security Update for Windows Internet Explorer 8
>>>>>>> (KB978207)"
>>>>>>> via Add/Remove Programs (make sure Show Updates box is checked at
>>>>>>> top
>>>>>>> right) and reboot.
>>>>>>>
>>>>>>> 3. Re-do #1b above.
>>>>>>>
>>>>>>> 4. Open Internet Explorer (only) to
>>>>>>> http://windowsupdate.microsoft.com
>>>>>>> |
>>>>>>> Select CUSTOM and scan | Install any Critical Security Updates
>>>>>>> offered
>>>>>>> (e.g., KB978207). If a Root Certificates update is listed in the
>>>>>>> Optional
>>>>>>> Software updates category on the left-hand side of the scan results
>>>>>>> window, install it to take full advantage of IE's enhanced security.
>>>>>>>
>>>>>>> 5. Reboot, make sure everything in #1b above is enabled again &
>>>>>>> test.
>>>>>>>
>>>>>>> 6. Assuming all is well and you want to reinstall Comodo Firewall
>>>>>>> (or,
>>>>>>> e.g., Online Armor firewall) despite the problem you and many others
>>>>>>> have
>>>>>>> encountered, do so now.
>>>>>>> --
>>>>>>> ~PA Bear
>>>

>>
>>
>>

>
>
 
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