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Desktop icon dispear

Discussion in 'Windows XP' started by qq, Apr 9, 2010.

  1. qq

    qq Flightless Bird

    Hi all,

    Since March 19, 2010, a lot of my clients Windows XP desktop icons missing,
    everything disappears, including their Start Button and Taskbar, just only
    left client's backgroud picture when they login to windows. I fixed it by
    asking clients to reboot the computer.

    Any body know what happened recently? Is it because windows update?

    Thanks a lot.

    --qq
     
  2. John Wunderlich

    John Wunderlich Flightless Bird

    =?Utf-8?B?cXE=?= <qq@discussions.microsoft.com> wrote in
    news:0E5C21EE-0BAF-401A-963E-B66577266E84@microsoft.com:

    > Hi all,
    >
    > Since March 19, 2010, a lot of my clients Windows XP desktop icons
    > missing, everything disappears, including their Start Button and
    > Taskbar, just only left client's backgroud picture when they login
    > to windows. I fixed it by asking clients to reboot the computer.
    >
    > Any body know what happened recently? Is it because windows
    > update?
    >
    > Thanks a lot.
    >
    > --qq
    >


    Usually this means that Explorer crashed.

    A quicker recovery is:

    Alt-Ctrl-Del -> Task Manager -> "Applications" (Tab) -> New Task ->
    "Explorer"

    If it happens a lot, try running a "chkdsk" on the hard drive.

    HTH,
    John
     
  3. Jose

    Jose Flightless Bird

    On Apr 9, 3:04 pm, qq <q...@discussions.microsoft.com> wrote:
    > Hi all,
    >
    > Since March 19, 2010, a lot of my clients Windows XP desktop icons missing,
    > everything disappears, including their Start Button and Taskbar, just only
    > left client's backgroud picture when they login to windows. I fixed it by
    > asking clients to reboot the computer.
    >
    > Any body know what happened recently? Is it because windows update?
    >
    > Thanks a lot.
    >
    > --qq


    This is a popular symptom of a malware infection. It is not a popular
    symptom of Windows updates.

    You need to get your desktop working, then you can resolve your
    potential malware issue.

    From your background image, press CTRL-ALT-DEL and open Task Manager.

    Look at the Processes tab and if the explorer.exe process is not
    running, launch it.

    Click File, New Task and in the box enter:

    %windir%\explorer.exe

    Click OK and see if you get your desktop back.

    If explorer.exe is already running, it is likely the object of the
    affliction and may need to be replaced (not hard).

    It explorer.exe is running, End the Process anyway and launch a new
    one as indicated above so you can get the desktop working, then:

    Perform some scans for malicious software, then fix any remaining
    issues:

    Download, install, update and do a full scan with these free malware
    detection programs:

    Malwarebytes (MBAM): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    They can be uninstalled later if desired.
     
  4. Ken Blake, MVP

    Ken Blake, MVP Flightless Bird

    On Sat, 10 Apr 2010 05:05:45 -0700 (PDT), Jose <jose_ease@yahoo.com>
    wrote:


    > Download, install, update and do a full scan with these free malware
    > detection programs:
    >
    > Malwarebytes (MBAM): http://malwarebytes.org/
    > SUPERAntiSpyware: (SAS): http://www.superantispyware.com/



    I agree. Those are the two best anti-spyware programs.


    > They can be uninstalled later if desired.



    But I disagree with that. They should be kept and run periodically as
    a safeguard measure.

    --
    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
    Please Reply to the Newsgroup
     

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