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Data Execution prevention

Discussion in 'Windows XP' started by suek, Mar 17, 2010.

  1. suek

    suek Flightless Bird

    I have a huge problem. I am not able to print any PDF that I download. the
    message I am getting is re Data Execution prevention. So I changed the
    settings so I "Turn on DEP except for thos programs that I select (and
    included Adobe Acrobat in the list to check to turn DEP off.). Hasn't made a
    difference, despite restart after restart no change. Windows is up to date,
    Adobe is up to date, have firewall cannot think of any other items to check.
    The error message is always the error re DEP. Any suggestions?
     
  2. Jose

    Jose Flightless Bird

    On Mar 17, 3:59 am, suek <s...@discussions.microsoft.com> wrote:
    > I have a huge problem. I am not able to print any PDF that I download.  the
    > message I am getting is re Data Execution prevention.  So I changed the
    > settings so I "Turn on DEP except for thos programs that I select (and
    > included Adobe Acrobat in the list to check to turn DEP off.).  Hasn't made a
    > difference, despite restart after restart no change.  Windows is up to date,
    > Adobe is up to date, have firewall cannot think of any other items to check.  
    > The error message is always the error re DEP.  Any suggestions?


    Data Execution Prevention (DEP) messages mean that Windows feels
    threatened by some program running on your computer, so it shuts it
    down. This is actually a good thing since Windows recognizes the
    threat and is trying to prevent further damage.

    You could tell Windows that the program is okay by making an exception
    for the program, but this is generally not a good idea. You have not
    fixed the underlying problem and have made your computer vulnerable to
    attack by choosing to ignore the threat. This is not how to use the
    DEP feature.

    DEP errors frequently happen in Internet Explorer or Windows Explorer
    and they can be fixed without yielding to the first temptation which
    is to create an exception. That is not fixing the problem.

    Do you see it in IE (what is the IE version) or Windows Explorer?

    Has it ever worked?

    Is it all PDF files or just ones from a particular site and if it is
    not an intrusion of your privacy, tell us the site and document and
    somebody else can try it.

    Can you print the same document from another computer?

    If you can post the exact message you see, we will not have to guess
    about things.

    I don't know what you mean by "up to date" but we will know about your
    Windows when you do the following.

    To eliminate questions and guessing, please provide additional
    information about your system.

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select
    All, Copy and then paste the information back here.

    There will be some personal information (like System Name and User
    Name), and whatever appears to be private information to you, just
    delete it from the pasted information.

    Perform some scans for malicious software, then fix any remaining
    issues:

    Download, install, update and do a full scan with these free malware
    detection programs:

    Malwarebytes (MBAM): http://malwarebytes.org/
    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    They can be uninstalled later if desired.

    The current Adobe Reader version is 9.3.1

    If you only see this problem when printing PDF files you download,
    either the files are suspicious or your Adobe is suspicious. It is
    easy to uninstall Adobe from Add/Remove Programs and reinstall the
    9.3.1 version.

    Anything you download from the Internet can be a threat to your
    system. Be sure you have a reliable source, email yourself a PDF file
    that you know is safe and prints okay on another computer, etc. and
    try to print it. Is it only the files you download from a particular
    site or all PDF files?

    I would not tamper with the DEP settings on your computer for
    something as simple as printing a PDF file that works all over the
    world without adding a DEP exception - that is not the way to use the
    DEP feature. XP feels threatened.
     
  3. HeyBub

    HeyBub Flightless Bird

    suek wrote:
    > I have a huge problem. I am not able to print any PDF that I
    > download. the message I am getting is re Data Execution prevention.
    > So I changed the settings so I "Turn on DEP except for thos programs
    > that I select (and included Adobe Acrobat in the list to check to
    > turn DEP off.). Hasn't made a difference, despite restart after
    > restart no change. Windows is up to date, Adobe is up to date, have
    > firewall cannot think of any other items to check. The error message
    > is always the error re DEP. Any suggestions?


    Easy fix:
    1. Ditch Adobe Reader, then
    2. Install Foxit Reader.

    Foxit is faster, has a smaller footprint, also free, and doesn't call the
    mother ship for instructions.
     
  4. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Save the PDF file to your HDD then open it in Adobe Reader to print it
    (instead of accessing the PDF file in IE).

    suek wrote:
    > I have a huge problem. I am not able to print any PDF that I download.
    > the
    > message I am getting is re Data Execution prevention. So I changed the
    > settings so I "Turn on DEP except for thos programs that I select (and
    > included Adobe Acrobat in the list to check to turn DEP off.). Hasn't
    > made
    > a difference, despite restart after restart no change. Windows is up to
    > date, Adobe is up to date, have firewall cannot think of any other items
    > to
    > check. The error message is always the error re DEP. Any suggestions?
     
  5. jkbunny

    jkbunny Flightless Bird

    Were you able to find a resolve for this problem? It seems to happen
    intermittently for me as well. I suspect the culprit is part of the fighting
    between Acrobat and Canon (we have the imageRunner 110, 7110, and 7138 which
    use the same driver). I can select the driver when printing a pdf, but when I
    try to access the printer properties to make changes, XP bombs and pulls up
    the DEP window. I've tried everything under the sun to make it work. It's
    killing me!
     

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