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computer wiped clean, now what?

Discussion in 'Windows XP' started by mindydee113 via WindowsKB.com, Feb 6, 2010.

  1. my daughters laptop had something wrong with it......i'm not exactly sure.....
    ..when you turned it on, it made a funny sound like it kept wanting to re-
    boot. we were not able to do anything with it. couldn't get on internet,
    download anything, etc. we don't have the starter disk that came with the
    computer to wipe it clean, so we gave laptop to a friend who did have the
    starter disk for her computer. windows xp with sp2. the friend inserted the
    disk and wiped computer clean for us, so it is new, like when it came from
    factory. my question is this.......what do i do now? what steps do i need
    to take to make sure the computer is safe before i allow my daughter to get
    on internet? i know i need to add firewall and virus protection. how do i
    add firewall? somebody mentioned something to me about installing a service
    pack? also.......what about the drivers? are the necessary drivers re-
    installed with the starter disk when the computer is cleaned?

    i am not a tech head by any means, so it would help if any answers i received
    were in plain English. any help i can get would be greatly appreciated.

    --
    Message posted via http://www.windowskb.com
     
  2. DL

    DL Flightless Bird

    You cannot know whether the drivers were installed without asking the person
    who installed winxp
    WindowsXP has its own firewall
    You connect to the internet and allow MSUpdate to run and install Critical
    Updates ONLY

    "mindydee113 via WindowsKB.com" <u55080@uwe> wrote in message
    news:a33c2cd24fa94@uwe...
    > my daughters laptop had something wrong with it......i'm not exactly
    > sure.....
    > .when you turned it on, it made a funny sound like it kept wanting to re-
    > boot. we were not able to do anything with it. couldn't get on internet,
    > download anything, etc. we don't have the starter disk that came with the
    > computer to wipe it clean, so we gave laptop to a friend who did have the
    > starter disk for her computer. windows xp with sp2. the friend inserted
    > the
    > disk and wiped computer clean for us, so it is new, like when it came from
    > factory. my question is this.......what do i do now? what steps do i
    > need
    > to take to make sure the computer is safe before i allow my daughter to
    > get
    > on internet? i know i need to add firewall and virus protection. how do
    > i
    > add firewall? somebody mentioned something to me about installing a
    > service
    > pack? also.......what about the drivers? are the necessary drivers re-
    > installed with the starter disk when the computer is cleaned?
    >
    > i am not a tech head by any means, so it would help if any answers i
    > received
    > were in plain English. any help i can get would be greatly appreciated.
    >
    > --
    > Message posted via http://www.windowskb.com
    >
     
  3. Pegasus [MVP]

    Pegasus [MVP] Flightless Bird

    "mindydee113 via WindowsKB.com" <u55080@uwe> said this in news item
    news:a33c2cd24fa94@uwe...
    > my daughters laptop had something wrong with it......i'm not exactly
    > sure.....
    > .when you turned it on, it made a funny sound like it kept wanting to re-
    > boot. we were not able to do anything with it. couldn't get on internet,
    > download anything, etc. we don't have the starter disk that came with the
    > computer to wipe it clean, so we gave laptop to a friend who did have the
    > starter disk for her computer. windows xp with sp2. the friend inserted
    > the
    > disk and wiped computer clean for us, so it is new, like when it came from
    > factory. my question is this.......what do i do now? what steps do i
    > need
    > to take to make sure the computer is safe before i allow my daughter to
    > get
    > on internet? i know i need to add firewall and virus protection. how do
    > i
    > add firewall? somebody mentioned something to me about installing a
    > service
    > pack? also.......what about the drivers? are the necessary drivers re-
    > installed with the starter disk when the computer is cleaned?
    >
    > i am not a tech head by any means, so it would help if any answers i
    > received
    > were in plain English. any help i can get would be greatly appreciated.
    >
    > --
    > Message posted via http://www.windowskb.com
    >


    I think your friend did a little more than just wipe the disk. He probably
    re-installed Windows for you, otherwise you would not be able to use the
    machine.

    To activate the Firewall, Click Start / Control Panel / Windows Firewall,
    then make sure that the Firewall is turned on.

    If everything on your PC works the way it did before then you do not need to
    install any extra drivers. I am thinking of things such as
    - Display resolution
    - Mouse
    - Network adapter (to connect to the Internet)
    - Sound
    - Printers

    If your technical expertise with Windows is limited then you should ask your
    friend to complete the job for you. And as you say, you will need a virus
    scanner too.
     
  4. Russ SBITS.Biz [SBS-MVP]

    Russ SBITS.Biz [SBS-MVP] Flightless Bird

    Along with the other suggestions
    You can get Microsoft Security Essentials for the PC for free (Antivirus)
    http://www.microsoft.com/Security_Essentials/

    Russ

    --
    Russell Grover - SBITS.Biz [SBS-MVP]
    Microsoft Gold Certified Partner
    Microsoft Certified Small Business Specialist
    24hr SBS Remote Support - www.SBITS.Biz
    Question or Second Opinion $25.00 - www.PersonalITConsultant.com
    Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


    "mindydee113 via WindowsKB.com" <u55080@uwe> wrote in message
    news:a33c2cd24fa94@uwe...
    > my daughters laptop had something wrong with it......i'm not exactly
    > sure.....
    > .when you turned it on, it made a funny sound like it kept wanting to re-
    > boot. we were not able to do anything with it. couldn't get on internet,
    > download anything, etc. we don't have the starter disk that came with the
    > computer to wipe it clean, so we gave laptop to a friend who did have the
    > starter disk for her computer. windows xp with sp2. the friend inserted
    > the
    > disk and wiped computer clean for us, so it is new, like when it came from
    > factory. my question is this.......what do i do now? what steps do i
    > need
    > to take to make sure the computer is safe before i allow my daughter to
    > get
    > on internet? i know i need to add firewall and virus protection. how do
    > i
    > add firewall? somebody mentioned something to me about installing a
    > service
    > pack? also.......what about the drivers? are the necessary drivers re-
    > installed with the starter disk when the computer is cleaned?
    >
    > i am not a tech head by any means, so it would help if any answers i
    > received
    > were in plain English. any help i can get would be greatly appreciated.
    >
    > --
    > Message posted via http://www.windowskb.com
    >
     
  5. Daave

    Daave Flightless Bird

    mindydee113 via WindowsKB.com wrote:
    > my daughters laptop had something wrong with it......i'm not exactly
    > sure..... .when you turned it on, it made a funny sound like it kept
    > wanting to re- boot. we were not able to do anything with it.
    > couldn't get on internet, download anything, etc. we don't have the
    > starter disk that came with the computer to wipe it clean, so we gave
    > laptop to a friend who did have the starter disk for her computer.
    > windows xp with sp2. the friend inserted the disk and wiped computer
    > clean for us, so it is new, like when it came from factory. my
    > question is this.......what do i do now? what steps do i need to
    > take to make sure the computer is safe before i allow my daughter to
    > get on internet? i know i need to add firewall and virus protection.
    > how do i add firewall? somebody mentioned something to me about
    > installing a service pack? also.......what about the drivers? are
    > the necessary drivers re- installed with the starter disk when the
    > computer is cleaned?
    >
    > i am not a tech head by any means, so it would help if any answers i
    > received were in plain English. any help i can get would be greatly
    > appreciated.


    More information is needed.

    1. What is the make and model of your daughter's laptop? This determines
    the method that is needed to restore the laptop to its original
    condition. For instance, if it is a Dell, and if the friend did indeed
    use the correct Dell reinstallation CD, we would still need to know if
    the friend installed the correct hardware drivers, too.

    A quick way to determine is any drivers need to be installed is to go to
    Device Manager:

    Right-click My Computer and select Manage. Then select Device Manager.
    In the right window, are there any question marks or exclamation marks?
    That is, does it look anything like this?:

    http://media.photobucket.com/image/xp %2522device manager%2522 drivers/norskheim/devicemanagerXP.jpg

    If so, let us know so we can help you with the installation of the
    proper drivers.

    2. Also, a better description of this "funny sound" is needed. Is it a
    sound that came from speakers? Or is a particular hardware component
    noisy? If the latter, is this component still noisy? I ask because the
    component may need to be replaced.

    Also...

    By default, SP2 has the built-in Windows firewall already on. You can
    verify this by following the method Pegasus gave you.

    There is a lot of work involved (but it is all doable) to get your
    daughter's laptop to where it needs to be. It involves installing SP3
    and all subsequent security updates, a decent antivirus program (Avira
    Antivir is free and recommended), other antimalware programs (MBAM and
    SAS are free and recommended), and a number of other things. POst back
    if you still have questions.
     
  6. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    You now have the equivalent of a "new computer" so take care of everything
    on the following page before otherwise connecting the machine to the
    internet or a local network (i.e., other computers) and before using a
    flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:

    4 steps to help protect your new computer before you go online
    http://www.microsoft.com/security/pypc.aspx

    Other helpful references include:

    HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    clean install)
    http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

    Tip: After getting the computer fully-patched, download/install KB971029
    manually: http://support.microsoft.com/kb/971029

    NB: Any Norton or McAfee free-trial that came preinstalled on the computer
    when you bought it will be reinstalled (but invalid) when Windows is
    reinstalled. You MUST uninstall the free-trial and download/run the
    appropriate removal tool before installing any updates, Windows Service
    Packs or IE upgrades and before installing your new anti-virus application
    (which will require WinXP SP3 to be installed).

    Norton Removal Tool
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer Products Removal Tool
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


    mindydee113 via WindowsKB.com wrote:
    > my daughters laptop had something wrong with it......i'm not exactly
    > sure..... .when you turned it on, it made a funny sound like it kept
    > wanting to re- boot. we were not able to do anything with it. couldn't
    > get on internet, download anything, etc. we don't have the starter disk
    > that came with the computer to wipe it clean, so we gave laptop to a
    > friend
    > who did have the starter disk for her computer. windows xp with sp2. the
    > friend inserted the disk and wiped computer clean for us, so it is new,
    > like when it came from factory. my question is this.......what do i do
    > now? what steps do i need to take to make sure the computer is safe
    > before
    > i allow my daughter to get on internet? i know i need to add firewall and
    > virus protection. how do i add firewall? somebody mentioned something to
    > me about installing a service pack? also.......what about the drivers?
    > are the necessary drivers re- installed with the starter disk when the
    > computer is cleaned?
    >
    > i am not a tech head by any means, so it would help if any answers i
    > received were in plain English. any help i can get would be greatly
    > appreciated.
     
  7. Daave:

    thanks for the reply. well....the funny noise is gone & windows was
    installed. the model of laptop is a Compaq Presario M2000. The friend who
    used his disk to wipe the computer clean is kind of old and cranky and I
    could not get him to complete the job. I'm not even sure if he knows how?
    it took him two months just to put the disk in to wipe it clean! i didn't
    want to wait around to try and see if he could do the rest, that may have
    taken 6 months! just figured i would try to figure out the rest on my own.
    sorry it took me a couple days to reply....i am in new orleans and got caught
    up in Saints fever this weekend with the superbowl game yesterday and all!

    anyways......i guess we shall start here first.....i right clicked on my
    computer like you said and looked under device manager. yes, there is a
    question mark and exclamation points. it looks exactly like the picture from
    the link. the only other thing i have done so far was to go into updates and
    make sure that it is turned on.

    so where do i go from here? what comes next? i had been waiting for the
    weekend to pass so i could really get into this while my kids are in school.
    however, since the saints won the superbowl....there is no school today (mon),
    so my kids will be bugging me to share my computer with them all day today.
    i will try and check back when i can, but tomorrow i will have the computer
    all to myself, all day while kids are in school (and for the rest of the
    school week for that matter)....so i would really like to delve into this and
    get my daughters laptop back in working order!

    Daave wrote:
    >> my daughters laptop had something wrong with it......i'm not exactly
    >> sure..... .when you turned it on, it made a funny sound like it kept

    >[quoted text clipped - 15 lines]
    >> received were in plain English. any help i can get would be greatly
    >> appreciated.

    >
    >More information is needed.
    >
    >1. What is the make and model of your daughter's laptop? This determines
    >the method that is needed to restore the laptop to its original
    >condition. For instance, if it is a Dell, and if the friend did indeed
    >use the correct Dell reinstallation CD, we would still need to know if
    >the friend installed the correct hardware drivers, too.
    >
    >A quick way to determine is any drivers need to be installed is to go to
    >Device Manager:
    >
    >Right-click My Computer and select Manage. Then select Device Manager.
    >In the right window, are there any question marks or exclamation marks?
    >That is, does it look anything like this?:
    >
    >http://media.photobucket.com/image/xp %2522device manager%2522 drivers/norskheim/devicemanagerXP.jpg
    >
    >If so, let us know so we can help you with the installation of the
    >proper drivers.
    >
    >2. Also, a better description of this "funny sound" is needed. Is it a
    >sound that came from speakers? Or is a particular hardware component
    >noisy? If the latter, is this component still noisy? I ask because the
    >component may need to be replaced.
    >
    >Also...
    >
    >By default, SP2 has the built-in Windows firewall already on. You can
    >verify this by following the method Pegasus gave you.
    >
    >There is a lot of work involved (but it is all doable) to get your
    >daughter's laptop to where it needs to be. It involves installing SP3
    >and all subsequent security updates, a decent antivirus program (Avira
    >Antivir is free and recommended), other antimalware programs (MBAM and
    >SAS are free and recommended), and a number of other things. POst back
    >if you still have questions.


    --
    Message posted via http://www.windowskb.com
     
  8. Pegasus:

    my bad.....you are correct.....the friend did re-install Windows, like you
    said. that is all i could get him to do. he is older and cranky and it took
    him two months just to wipe computer clean and re-install the windows. i'm
    not even sure if he knows how to finish the job but if i would have asked him.
    ....i would be waiting another 6 months! i would rather try to finish it up
    on my own, even if my knowledge is limited. i can read and ask questions of
    nice people like you! i followed your instructions for the firewall, so it
    is now turned on.

    Pegasus [MVP] wrote:
    >> my daughters laptop had something wrong with it......i'm not exactly
    >> sure.....

    >[quoted text clipped - 19 lines]
    >> received
    >> were in plain English. any help i can get would be greatly appreciated.

    >
    >I think your friend did a little more than just wipe the disk. He probably
    >re-installed Windows for you, otherwise you would not be able to use the
    >machine.
    >
    >To activate the Firewall, Click Start / Control Panel / Windows Firewall,
    >then make sure that the Firewall is turned on.
    >
    >If everything on your PC works the way it did before then you do not need to
    >install any extra drivers. I am thinking of things such as
    >- Display resolution
    >- Mouse
    >- Network adapter (to connect to the Internet)
    >- Sound
    >- Printers
    >
    >If your technical expertise with Windows is limited then you should ask your
    >friend to complete the job for you. And as you say, you will need a virus
    >scanner too.


    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201002/1
     
  9. Elmo

    Elmo Flightless Bird

    mindydee113 via WindowsKB.com wrote:
    > Daave:
    >
    > Thanks for the reply. well....the funny noise is gone & windows was
    > installed. the model of laptop is a Compaq Presario M2000. The friend who
    > used his disk to wipe the computer clean is kind of old and cranky and I
    > could not get him to complete the job. I'm not even sure if he knows how?
    > it took him two months just to put the disk in to wipe it clean! I didn't
    > want to wait around to try and see if he could do the rest, that may have
    > taken 6 months! just figured I would try to figure out the rest on my own.
    > sorry it took me a couple days to reply... I am in New Orleans and got caught
    > up in Saints fever this weekend with the Superbowl game yesterday and all!
    >
    > anyways..... I guess we shall start here first.... I right clicked on my
    > computer like you said and looked under device manager. yes, there is a
    > question mark and exclamation points. it looks exactly like the picture from
    > the link. the only other thing I have done so far was to go into updates and
    > make sure that it is turned on.
    >
    > so where do I go from here? what comes next? I had been waiting for the
    > weekend to pass so I could really get into this while my kids are in school.
    > however, since the saints won the Superbowl....there is no school today (mon),
    > so my kids will be bugging me to share my computer with them all day today.
    > I will try and check back when I can, but tomorrow I will have the computer
    > all to myself, all day while kids are in school (and for the rest of the
    > school week for that matter)....so I would really like to delve into this and
    > get my daughters laptop back in working order!
    >
    > Daave wrote:
    >>> my daughters laptop had something wrong with it..... I'm not exactly
    >>> sure..... .when you turned it on, it made a funny sound like it kept

    >> [quoted text clipped - 15 lines]
    >>> received were in plain English. any help I can get would be greatly
    >>> appreciated.

    >> More information is needed.
    >>
    >> 1. What is the make and model of your daughter's laptop? This determines
    >> the method that is needed to restore the laptop to its original
    >> condition. For instance, if it is a Dell, and if the friend did indeed
    >> use the correct Dell reinstallation CD, we would still need to know if
    >> the friend installed the correct hardware drivers, too.
    >>
    >> A quick way to determine is any drivers need to be installed is to go to
    >> Device Manager:
    >>
    >> Right-click My Computer and select Manage. Then select Device Manager.
    >> In the right window, are there any question marks or exclamation marks?
    >> That is, does it look anything like this?:
    >>
    >> http://media.photobucket.com/image/xp %2522device manager%2522 drivers/norskheim/devicemanagerXP.jpg
    >>
    >> If so, let us know so we can help you with the installation of the
    >> proper drivers.
    >>
    >> 2. Also, a better description of this "funny sound" is needed. Is it a
    >> sound that came from speakers? Or is a particular hardware component
    >> noisy? If the latter, is this component still noisy? I ask because the
    >> component may need to be replaced.
    >>
    >> Also...
    >>
    >> By default, SP2 has the built-in Windows firewall already on. You can
    >> verify this by following the method Pegasus gave you.
    >>
    >> There is a lot of work involved (but it is all doable) to get your
    >> daughter's laptop to where it needs to be. It involves installing SP3
    >> and all subsequent security updates, a decent antivirus program (Avira
    >> Antivir is free and recommended), other antimalware programs (MBAM and
    >> SAS are free and recommended), and a number of other things. POst back
    >> if you still have questions.

    >


    If you're sure of the model number, go here and download all drivers:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=433559#

    But there are a few versions of that laptop:

    http://h20180.www2.hp.com/apps/Look...2&h_query=Compaq+Presario+M2000&submit=Go+%BB

    --
    Joe =o)
     
  10. Davej:

    got the firewall running and activated Microsoft update. now where do i go
    to get the latest updates installed? thanks for your reply!

    Davej wrote:
    >On Feb 6, 10:22 am, "mindydee113 via WindowsKB.com" <u55080@uwe>
    >wrote:
    >> my daughters laptop had something wrong with it.....[...]...what do i do now?  
    >> what steps do i need to take to make sure the computer is safe before i allow

    >[quoted text clipped - 3 lines]
    >> necessary drivers re-installed with the starter disk when the computer is
    >> cleaned?

    >
    >If you don't have the drivers installed your video and sound and power-
    >save options may not work right.
    >
    >What you need to do is make sure the Microsoft firewall is running and
    >then activate Microsoft Update and get the latest updates installed.
    >After that is accomplished you can go to the laptop manufacturers
    >website and see if you can download the drivers for your model.


    --
    Message posted via http://www.windowskb.com
     
  11. C

    C Flightless Bird

    mindydee113 via WindowsKB.com wrote:
    > Davej:
    >
    > got the firewall running and activated Microsoft update. now where do i go
    > to get the latest updates installed? thanks for your reply!
    >


    Open IE. Tools/Windows Updates which will redirect to Microsoft Update.
    If it doesn't, click on Microsoft Updates on the Windows Update web site.

    --
    C
     
  12. Daave

    Daave Flightless Bird

    PA Bear provided lots of good information. I would print out his post
    for reference.

    Elmo posted some helpful links. Bookmark those.

    We need to get more specific information.

    We don't know what kind of disk that the cranky friend used. It might
    match the license. Or not.

    Using the link Elmo posted:

    http://h20180.www2.hp.com:80/apps/L...2&h_query=Compaq+Presario+M2000&submit=Go+%BB

    .... please tell us the *exact* model number of this laptop. This page
    should help, too:

    http://h10025.www1.hp.com/ewfrf/wc/...ct=212728&dest_page=product&docname=c00033108

    And look at the Microsoft Certificate of Authenticity (COA) sticker in
    order to determine the type of XP you should have. It will be Home, Pro,
    or Media Center Edition.

    Now look to see which version of XP your neighbor installed. One way is
    this:

    Start | Run

    Type:

    winver

    Click OK.

    In the blue section, which type of XP do you have? Also, what Service
    pack level is it at?

    Hopefully what your cranky friend installed matches the license on your
    COA sticker!

    Also, I wonder if he used a generic OEM installation CD. Or did he use
    the actual Compaq disk? If the latter, I would imagine you have a number
    of trialware programs installed (like Norton or McAfee). Would you be
    able to confirm either way? One way is to click Start and then select
    All Programs. Another way is run the Windows XP System Configuration
    Utility:

    Start | Run

    Type:

    msconfig

    Click OK.

    What items do you see listed when you click the Startup tab?

    I would imagine the other link provided by Elmo would allow you to
    download the specific drivers you still need (represented by the marks
    you saw in Device Manager). For example, you may need to download the
    Realtek NIC driver (that is, if your daughter's laptop indeed has the
    Realtek Ethernet card). But if you let us know the *exact* model number
    of the laptop, we will know for sure.

    So, are you still celebrating? :)



    mindydee113 via WindowsKB.com wrote:
    > Daave:
    >
    > thanks for the reply. well....the funny noise is gone & windows was
    > installed. the model of laptop is a Compaq Presario M2000. The
    > friend who used his disk to wipe the computer clean is kind of old
    > and cranky and I could not get him to complete the job. I'm not even
    > sure if he knows how?
    > it took him two months just to put the disk in to wipe it clean! i
    > didn't want to wait around to try and see if he could do the rest,
    > that may have taken 6 months! just figured i would try to figure out
    > the rest on my own. sorry it took me a couple days to reply....i am
    > in new orleans and got caught up in Saints fever this weekend with
    > the superbowl game yesterday and all!
    >
    > anyways......i guess we shall start here first.....i right clicked on
    > my computer like you said and looked under device manager. yes,
    > there is a question mark and exclamation points. it looks exactly
    > like the picture from the link. the only other thing i have done so
    > far was to go into updates and make sure that it is turned on.
    >
    > so where do i go from here? what comes next? i had been waiting for
    > the weekend to pass so i could really get into this while my kids are
    > in school. however, since the saints won the superbowl....there is no
    > school today (mon), so my kids will be bugging me to share my
    > computer with them all day today.
    > i will try and check back when i can, but tomorrow i will have the
    > computer all to myself, all day while kids are in school (and for the
    > rest of the school week for that matter)....so i would really like to
    > delve into this and get my daughters laptop back in working order!
    >
    > Daave wrote:
    >>> my daughters laptop had something wrong with it......i'm not exactly
    >>> sure..... .when you turned it on, it made a funny sound like it kept

    >> [quoted text clipped - 15 lines]
    >>> received were in plain English. any help i can get would be greatly
    >>> appreciated.

    >>
    >> More information is needed.
    >>
    >> 1. What is the make and model of your daughter's laptop? This
    >> determines the method that is needed to restore the laptop to its
    >> original condition. For instance, if it is a Dell, and if the friend
    >> did indeed use the correct Dell reinstallation CD, we would still
    >> need to know if the friend installed the correct hardware drivers,
    >> too.
    >>
    >> A quick way to determine is any drivers need to be installed is to
    >> go to Device Manager:
    >>
    >> Right-click My Computer and select Manage. Then select Device
    >> Manager. In the right window, are there any question marks or
    >> exclamation marks? That is, does it look anything like this?:
    >>
    >> http://media.photobucket.com/image/xp %2522device manager%2522 drivers/norskheim/devicemanagerXP.jpg
    >>
    >> If so, let us know so we can help you with the installation of the
    >> proper drivers.
    >>
    >> 2. Also, a better description of this "funny sound" is needed. Is it
    >> a sound that came from speakers? Or is a particular hardware
    >> component noisy? If the latter, is this component still noisy? I ask
    >> because the component may need to be replaced.
    >>
    >> Also...
    >>
    >> By default, SP2 has the built-in Windows firewall already on. You can
    >> verify this by following the method Pegasus gave you.
    >>
    >> There is a lot of work involved (but it is all doable) to get your
    >> daughter's laptop to where it needs to be. It involves installing SP3
    >> and all subsequent security updates, a decent antivirus program
    >> (Avira Antivir is free and recommended), other antimalware programs
    >> (MBAM and SAS are free and recommended), and a number of other
    >> things. POst back if you still have questions.
     
  13. Daave:

    Oh yeah, still celebrating! My 3 kids get out of school early today. All
    the schools in the area are allowing 2 hour early dismissal today. The city
    is throwing a parade for the Saints tonight at 5pm, that being the reason for
    the early dismissal. All city offices are shut down today as well. It is
    going to be crazy out there! Mardi Gras is a week away, but the celebrating
    and revelry has come early this year! So anyways.....back to the task at
    hand lol........

    The exact model # of the laptop is.....M2010US Notebook PC. The type of XP I
    should have is: Home. The type of XP installed is: Microsoft Windows XP
    Professional, with service pack 2. When I click start, then all programs,
    nothing shows up like Norton or McAfee. Only programs associated with
    Windows. When I checked under System Configuration, there are no items
    listed under the Startup tab.

    Im not sure of the type of drivers that each computer needs to run
    efficiently, so could you let me know all the drivers I will need to install?
    I do not know if this laptop has the Realtek Ethernet card or not. How would
    I find out? Or was that just an example that I do not need to concern myself
    with?

    Also, another one of the posts said to download Updates first before
    installing the drivers, is that correct? Is it OK to go to the Internet and
    download anything before installing the anti virus protection? I just want
    to make sure I do everything in the correct order and I do not want to let my
    daughter get any where near the Internet until I know it is safe for her to
    do so, without fear of getting a virus. Alright then......chow for now.....
    till the next post!

    Daave wrote:
    >PA Bear provided lots of good information. I would print out his post
    >for reference.
    >
    >Elmo posted some helpful links. Bookmark those.
    >
    >We need to get more specific information.
    >
    >We don't know what kind of disk that the cranky friend used. It might
    >match the license. Or not.
    >
    >Using the link Elmo posted:
    >
    >http://h20180.www2.hp.com:80/apps/L...2&h_query=Compaq+Presario+M2000&submit=Go+%BB
    >
    >... please tell us the *exact* model number of this laptop. This page
    >should help, too:
    >
    >http://h10025.www1.hp.com/ewfrf/wc/...ct=212728&dest_page=product&docname=c00033108
    >
    >And look at the Microsoft Certificate of Authenticity (COA) sticker in
    >order to determine the type of XP you should have. It will be Home, Pro,
    >or Media Center Edition.
    >
    >Now look to see which version of XP your neighbor installed. One way is
    >this:
    >
    >Start | Run
    >
    >Type:
    >
    >winver
    >
    >Click OK.
    >
    >In the blue section, which type of XP do you have? Also, what Service
    >pack level is it at?
    >
    >Hopefully what your cranky friend installed matches the license on your
    >COA sticker!
    >
    >Also, I wonder if he used a generic OEM installation CD. Or did he use
    >the actual Compaq disk? If the latter, I would imagine you have a number
    >of trialware programs installed (like Norton or McAfee). Would you be
    >able to confirm either way? One way is to click Start and then select
    >All Programs. Another way is run the Windows XP System Configuration
    >Utility:
    >
    >Start | Run
    >
    >Type:
    >
    >msconfig
    >
    >Click OK.
    >
    >What items do you see listed when you click the Startup tab?
    >
    >I would imagine the other link provided by Elmo would allow you to
    >download the specific drivers you still need (represented by the marks
    >you saw in Device Manager). For example, you may need to download the
    >Realtek NIC driver (that is, if your daughter's laptop indeed has the
    >Realtek Ethernet card). But if you let us know the *exact* model number
    >of the laptop, we will know for sure.
    >
    >So, are you still celebrating? :)
    >
    >> Daave:
    >>

    >[quoted text clipped - 69 lines]
    >>> (MBAM and SAS are free and recommended), and a number of other
    >>> things. POst back if you still have questions.


    --
    Message posted via http://www.windowskb.com
     
  14. Daave

    Daave Flightless Bird

    Inline.


    mindydee113 via WindowsKB.com wrote:
    > Daave:
    >
    > Oh yeah, still celebrating! My 3 kids get out of school early today.
    > All the schools in the area are allowing 2 hour early dismissal
    > today. The city is throwing a parade for the Saints tonight at 5pm,
    > that being the reason for the early dismissal. All city offices are
    > shut down today as well. It is going to be crazy out there! Mardi
    > Gras is a week away, but the celebrating and revelry has come early
    > this year! So anyways.....back to the task at hand lol........
    >
    > The exact model # of the laptop is.....M2010US Notebook PC.


    This is your page for drivers for that model:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484

    You will not need to download *everything*!

    At the least, you should download and install these for starters:

    Chipset Installation Utility
    Graphics Controller Driver
    Audio Driver

    Also, if you never use the built-in modem for good ol' fashioned dialup,
    there is no need to download/install the modem driver.

    Do you have a wireless card or Bluetooth on that laptop? If not, ditto.

    To get an idea of other drivers to download, report back with regard to
    the questions marks / exclamation marks you noted while in Device
    Manager. For instance, find out what kind of NIC (Ethernet card) you
    have. That will determine which driver to download (Broadcom or
    Realtek).

    Usually, all you need to do is double-click the isntallation file and
    follow all the screen prompts (often you will need to reboot). If that
    doesn't work, post back for further guidance.

    > The type
    > of XP I should have is: Home. The type of XP installed is:
    > Microsoft Windows XP Professional, with service pack 2.


    I was afraid of that. This could be a *big* problem.

    First of all, you own a license (as evidenced by your COA sticker) to
    run XP Home on that particular laptop. You do *not* have a license to
    run XP Pro on it. So your cranky friend has installed the wrong OS!
    Furthermore, at some point, it may be flagged by Microsoft, and you may
    not ever be able to run it.

    You need to find out what kind of XP Pro was installed on the laptop. It
    could be Retail or OEM. It could be an unauthorized or expired volume
    license or a pirated copy of XP Pro. Ask the friend what he used.
    (Hopefully he will cooperate!) If you are lucky, he used a Retail CD
    (unlikely, but anything's possible). If this is his gift to you, he
    needs to give you the CD so you have the Product Key. A license without
    a Product Key is useless! If you do have a valid Retail version of XP
    Pro, you're in good shape. Otherwise, you really should figure out how
    to get the proper installation media (XP Home).

    (It's possible your laptop has a hidden recovery partition. Check the
    documentation. If it does, that is what you need to do to reinstall XP
    and return the laptop to its pristine condition.)

    Try this:

    Right-click My Computer and select Properties. (This is another way to
    find out the type of XP and SP level, by the way.) Underneath
    "Registered to", you will see the Product ID (not the same thing as the
    Product Key but there is a relationship). You can decode this ID to
    figure out some useful information. First of all, what are the first
    five digits? Once you find out, look at the chart here:

    http://wiki.lunarsoft.net/wiki/Product_IDs

    Also, do you see the letters -OEM- after that first five-digit string?
    If so, you don't have a Retail version installed!

    > When I click
    > start, then all programs, nothing shows up like Norton or McAfee.
    > Only programs associated with Windows. When I checked under System
    > Configuration, there are no items listed under the Startup tab.


    Sounds like a generic XP Pro installation CD was used (not a branded OEM
    recovery disk). This also explains why you need to install the hardware
    drivers.

    > Im not sure of the type of drivers that each computer needs to run
    > efficiently, so could you let me know all the drivers I will need to
    > install? I do not know if this laptop has the Realtek Ethernet card
    > or not. How would I find out? Or was that just an example that I do
    > not need to concern myself with?


    See above.

    > Also, another one of the posts said to download Updates first before
    > installing the drivers, is that correct?


    The post may have said that, but I never do it that way. What I do is
    use another PC to download all the necessary drivers to a flash drive.
    Then when I am ready, I connect the flash drive to the laptop. The
    important thing is to make sure the laptop is physically disconnected
    from the Internet. If it is connected to the Net, I can see the value of
    installing SP3 and then all the subsequent post-SP3 Windows XP security
    updates. But with my method, since the laptop is not physically online,
    there is no chance of a hacker or malware getting into the
    as-of-yet-unpatched system. Do what makes you feel most comfortable.

    > Is it OK to go to the
    > Internet and download anything before installing the anti virus
    > protection?


    You need to use another PC to download everything if you want to be
    safe. Then just copy the installation files to the laptop. Or you could
    even run them from the flash drive once it is connected to the laptop.

    > I just want to make sure I do everything in the correct
    > order and I do not want to let my daughter get any where near the
    > Internet until I know it is safe for her to do so, without fear of
    > getting a virus.


    That is wise.

    Now you see how involved a Clean Install can be! This is why many people
    wind up paying a professional to do it (or ask a "geeky" friend or
    relative).

    > Alright then......chow for now..... till the next
    > post!


    The first thing you need to do is figure out if you have a license for
    XP Pro. If not, you really need to figure out a way to install XP Home.
    Check your documentation. I'll look online in the meanwhile.


    > Daave wrote:
    >> PA Bear provided lots of good information. I would print out his post
    >> for reference.
    >>
    >> Elmo posted some helpful links. Bookmark those.
    >>
    >> We need to get more specific information.
    >>
    >> We don't know what kind of disk that the cranky friend used. It might
    >> match the license. Or not.
    >>
    >> Using the link Elmo posted:
    >>
    >> http://h20180.www2.hp.com:80/apps/L...2&h_query=Compaq+Presario+M2000&submit=Go+%BB
    >>
    >> ... please tell us the *exact* model number of this laptop. This page
    >> should help, too:
    >>
    >> http://h10025.www1.hp.com/ewfrf/wc/...ct=212728&dest_page=product&docname=c00033108
    >>
    >> And look at the Microsoft Certificate of Authenticity (COA) sticker
    >> in order to determine the type of XP you should have. It will be
    >> Home, Pro, or Media Center Edition.
    >>
    >> Now look to see which version of XP your neighbor installed. One way
    >> is this:
    >>
    >> Start | Run
    >>
    >> Type:
    >>
    >> winver
    >>
    >> Click OK.
    >>
    >> In the blue section, which type of XP do you have? Also, what Service
    >> pack level is it at?
    >>
    >> Hopefully what your cranky friend installed matches the license on
    >> your COA sticker!
    >>
    >> Also, I wonder if he used a generic OEM installation CD. Or did he
    >> use the actual Compaq disk? If the latter, I would imagine you have
    >> a number of trialware programs installed (like Norton or McAfee).
    >> Would you be able to confirm either way? One way is to click Start
    >> and then select All Programs. Another way is run the Windows XP
    >> System Configuration Utility:
    >>
    >> Start | Run
    >>
    >> Type:
    >>
    >> msconfig
    >>
    >> Click OK.
    >>
    >> What items do you see listed when you click the Startup tab?
    >>
    >> I would imagine the other link provided by Elmo would allow you to
    >> download the specific drivers you still need (represented by the
    >> marks you saw in Device Manager). For example, you may need to
    >> download the Realtek NIC driver (that is, if your daughter's laptop
    >> indeed has the Realtek Ethernet card). But if you let us know the
    >> *exact* model number of the laptop, we will know for sure.
    >>
    >> So, are you still celebrating? :)
    >>
    >>> Daave:
    >>>

    >> [quoted text clipped - 69 lines]
    >>>> (MBAM and SAS are free and recommended), and a number of other
    >>>> things. POst back if you still have questions.
     
  15. Daave:

    The laptop is wireless, not bluetooth. I'm not sure what type of ethernet
    card it has? How would i find out?

    With regards to the question marks/exclamation marks in device manager, this
    is what it shows:
    Multimedia Audio Controller
    Network Controller
    PCI Modem
    Video Controller
    Video Controller (VGA Compatible)

    No documentation on this computer. I bought it cheap and used from a friend,
    who has since moved away. Obviously it is an older model, which I bought for
    my 14 year old daughter. Didn't want to spend allot of money on a computer
    for her since she is so young, so I thought this would suffice for now. I
    didn't even think to ask for any starter disk or documentation. I don't know
    that the friend still had it to begin with since it is an older model.

    After right clicking on my computer and looking under properties, i found the
    product ID and here are the first 5 digits........76487.......no sign of the
    letters OEM after the first 5 digit string.......the complete string is.......
    76487-640-1787732-23615. I cannot get the disk from the cranky friend. He
    wouldn't even let me borrow it. Actually, he is my husbands friend, I don't
    know him well, but they have been friends/co-workers for 15 years. My
    husband said he was a real ass about the whole situation and he did not want
    to bug him anymore with the issue, end of story. So I'm on my own now. I
    may be able to get the product key if i can tell my husband where to look,
    but not the whole disk.

    Both my daughter and I each have a laptop. Mine is a clean one. I'm
    wondering if I install drivers on MY laptop, to put on MY DAUGHTERS laptop....
    ..won't that interfere with the functioning of my computer? I do have
    several flash drives. How would I go about downloading the necessary drivers
    and transferring them to the flash drive to install on my daughters laptop?
    I don't want to mess up mine in the process.

    Well, that's it for now. I'll check back tomorrow morn to see if you wrote
    back. Bye! :)

    Daave wrote:
    >Inline.
    >
    >> Daave:
    >>

    >[quoted text clipped - 7 lines]
    >>
    >> The exact model # of the laptop is.....M2010US Notebook PC.

    >
    >This is your page for drivers for that model:
    >
    >http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484
    >
    >You will not need to download *everything*!
    >
    >At the least, you should download and install these for starters:
    >
    >Chipset Installation Utility
    >Graphics Controller Driver
    >Audio Driver
    >
    >Also, if you never use the built-in modem for good ol' fashioned dialup,
    >there is no need to download/install the modem driver.
    >
    >Do you have a wireless card or Bluetooth on that laptop? If not, ditto.
    >
    >To get an idea of other drivers to download, report back with regard to
    >the questions marks / exclamation marks you noted while in Device
    >Manager. For instance, find out what kind of NIC (Ethernet card) you
    >have. That will determine which driver to download (Broadcom or
    >Realtek).
    >
    >Usually, all you need to do is double-click the isntallation file and
    >follow all the screen prompts (often you will need to reboot). If that
    >doesn't work, post back for further guidance.
    >
    >> The type
    >> of XP I should have is: Home. The type of XP installed is:
    >> Microsoft Windows XP Professional, with service pack 2.

    >
    >I was afraid of that. This could be a *big* problem.
    >
    >First of all, you own a license (as evidenced by your COA sticker) to
    >run XP Home on that particular laptop. You do *not* have a license to
    >run XP Pro on it. So your cranky friend has installed the wrong OS!
    >Furthermore, at some point, it may be flagged by Microsoft, and you may
    >not ever be able to run it.
    >
    >You need to find out what kind of XP Pro was installed on the laptop. It
    >could be Retail or OEM. It could be an unauthorized or expired volume
    >license or a pirated copy of XP Pro. Ask the friend what he used.
    >(Hopefully he will cooperate!) If you are lucky, he used a Retail CD
    >(unlikely, but anything's possible). If this is his gift to you, he
    >needs to give you the CD so you have the Product Key. A license without
    >a Product Key is useless! If you do have a valid Retail version of XP
    >Pro, you're in good shape. Otherwise, you really should figure out how
    >to get the proper installation media (XP Home).
    >
    >(It's possible your laptop has a hidden recovery partition. Check the
    >documentation. If it does, that is what you need to do to reinstall XP
    >and return the laptop to its pristine condition.)
    >
    >Try this:
    >
    >Right-click My Computer and select Properties. (This is another way to
    >find out the type of XP and SP level, by the way.) Underneath
    >"Registered to", you will see the Product ID (not the same thing as the
    >Product Key but there is a relationship). You can decode this ID to
    >figure out some useful information. First of all, what are the first
    >five digits? Once you find out, look at the chart here:
    >
    >http://wiki.lunarsoft.net/wiki/Product_IDs
    >
    >Also, do you see the letters -OEM- after that first five-digit string?
    >If so, you don't have a Retail version installed!
    >
    >> When I click
    >> start, then all programs, nothing shows up like Norton or McAfee.
    >> Only programs associated with Windows. When I checked under System
    >> Configuration, there are no items listed under the Startup tab.

    >
    >Sounds like a generic XP Pro installation CD was used (not a branded OEM
    >recovery disk). This also explains why you need to install the hardware
    >drivers.
    >
    >> Im not sure of the type of drivers that each computer needs to run
    >> efficiently, so could you let me know all the drivers I will need to
    >> install? I do not know if this laptop has the Realtek Ethernet card
    >> or not. How would I find out? Or was that just an example that I do
    >> not need to concern myself with?

    >
    >See above.
    >
    >> Also, another one of the posts said to download Updates first before
    >> installing the drivers, is that correct?

    >
    >The post may have said that, but I never do it that way. What I do is
    >use another PC to download all the necessary drivers to a flash drive.
    >Then when I am ready, I connect the flash drive to the laptop. The
    >important thing is to make sure the laptop is physically disconnected
    >from the Internet. If it is connected to the Net, I can see the value of
    >installing SP3 and then all the subsequent post-SP3 Windows XP security
    >updates. But with my method, since the laptop is not physically online,
    >there is no chance of a hacker or malware getting into the
    >as-of-yet-unpatched system. Do what makes you feel most comfortable.
    >
    >> Is it OK to go to the
    >> Internet and download anything before installing the anti virus
    >> protection?

    >
    >You need to use another PC to download everything if you want to be
    >safe. Then just copy the installation files to the laptop. Or you could
    >even run them from the flash drive once it is connected to the laptop.
    >
    >> I just want to make sure I do everything in the correct
    >> order and I do not want to let my daughter get any where near the
    >> Internet until I know it is safe for her to do so, without fear of
    >> getting a virus.

    >
    >That is wise.
    >
    >Now you see how involved a Clean Install can be! This is why many people
    >wind up paying a professional to do it (or ask a "geeky" friend or
    >relative).
    >
    >> Alright then......chow for now..... till the next
    >> post!

    >
    >The first thing you need to do is figure out if you have a license for
    >XP Pro. If not, you really need to figure out a way to install XP Home.
    >Check your documentation. I'll look online in the meanwhile.
    >
    >>> PA Bear provided lots of good information. I would print out his post
    >>> for reference.

    >[quoted text clipped - 67 lines]
    >>>>> (MBAM and SAS are free and recommended), and a number of other
    >>>>> things. POst back if you still have questions.


    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201002/1
     
  16. Daave

    Daave Flightless Bird

    The cranky friend apparently installed a Volume License copy of XP MCE
    if I am reading your Product ID correctly. At this point, I really
    believe you will be best served by purchasing a Recovery CD (of XP
    Home!) directly from HP. See this page:

    http://h10025.www1.hp.com/ewfrf/wc/...en&dlc=en&cc=us&lang=en&os=228&product=459484

    The good news is that once you follow the directions, you will have no
    issues with drivers; they all will have been installed.

    If you haven't done so already, bookmark this page:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484#

    It has much useful information for that specific model. On the
    right-hand side of that page, you will find links for the manual, FAQs,
    etc.

    Good luck, Mindy!


    mindydee113 via WindowsKB.com wrote:
    > Daave:
    >
    > The laptop is wireless, not bluetooth. I'm not sure what type of
    > ethernet card it has? How would i find out?
    >
    > With regards to the question marks/exclamation marks in device
    > manager, this is what it shows:
    > Multimedia Audio Controller
    > Network Controller
    > PCI Modem
    > Video Controller
    > Video Controller (VGA Compatible)
    >
    > No documentation on this computer. I bought it cheap and used from a
    > friend, who has since moved away. Obviously it is an older model,
    > which I bought for my 14 year old daughter. Didn't want to spend
    > allot of money on a computer for her since she is so young, so I
    > thought this would suffice for now. I didn't even think to ask for
    > any starter disk or documentation. I don't know that the friend
    > still had it to begin with since it is an older model.
    >
    > After right clicking on my computer and looking under properties, i
    > found the product ID and here are the first 5
    > digits........76487.......no sign of the letters OEM after the first
    > 5 digit string.......the complete string is.......
    > 76487-640-1787732-23615. I cannot get the disk from the cranky
    > friend. He wouldn't even let me borrow it. Actually, he is my
    > husbands friend, I don't know him well, but they have been
    > friends/co-workers for 15 years. My husband said he was a real ass
    > about the whole situation and he did not want to bug him anymore with
    > the issue, end of story. So I'm on my own now. I may be able to get
    > the product key if i can tell my husband where to look, but not the
    > whole disk.
    >
    > Both my daughter and I each have a laptop. Mine is a clean one. I'm
    > wondering if I install drivers on MY laptop, to put on MY DAUGHTERS
    > laptop.... .won't that interfere with the functioning of my computer?
    > I do have
    > several flash drives. How would I go about downloading the necessary
    > drivers and transferring them to the flash drive to install on my
    > daughters laptop?
    > I don't want to mess up mine in the process.
    >
    > Well, that's it for now. I'll check back tomorrow morn to see if you
    > wrote back. Bye! :)
    >
    > Daave wrote:
    >> Inline.
    >>
    >>> Daave:
    >>>

    >> [quoted text clipped - 7 lines]
    >>>
    >>> The exact model # of the laptop is.....M2010US Notebook PC.

    >>
    >> This is your page for drivers for that model:
    >>
    >> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484
    >>
    >> You will not need to download *everything*!
    >>
    >> At the least, you should download and install these for starters:
    >>
    >> Chipset Installation Utility
    >> Graphics Controller Driver
    >> Audio Driver
    >>
    >> Also, if you never use the built-in modem for good ol' fashioned
    >> dialup, there is no need to download/install the modem driver.
    >>
    >> Do you have a wireless card or Bluetooth on that laptop? If not,
    >> ditto.
    >>
    >> To get an idea of other drivers to download, report back with regard
    >> to the questions marks / exclamation marks you noted while in Device
    >> Manager. For instance, find out what kind of NIC (Ethernet card) you
    >> have. That will determine which driver to download (Broadcom or
    >> Realtek).
    >>
    >> Usually, all you need to do is double-click the isntallation file and
    >> follow all the screen prompts (often you will need to reboot). If
    >> that doesn't work, post back for further guidance.
    >>
    >>> The type
    >>> of XP I should have is: Home. The type of XP installed is:
    >>> Microsoft Windows XP Professional, with service pack 2.

    >>
    >> I was afraid of that. This could be a *big* problem.
    >>
    >> First of all, you own a license (as evidenced by your COA sticker) to
    >> run XP Home on that particular laptop. You do *not* have a license to
    >> run XP Pro on it. So your cranky friend has installed the wrong OS!
    >> Furthermore, at some point, it may be flagged by Microsoft, and you
    >> may not ever be able to run it.
    >>
    >> You need to find out what kind of XP Pro was installed on the
    >> laptop. It could be Retail or OEM. It could be an unauthorized or
    >> expired volume license or a pirated copy of XP Pro. Ask the friend
    >> what he used. (Hopefully he will cooperate!) If you are lucky, he
    >> used a Retail CD (unlikely, but anything's possible). If this is his
    >> gift to you, he needs to give you the CD so you have the Product
    >> Key. A license without a Product Key is useless! If you do have a
    >> valid Retail version of XP Pro, you're in good shape. Otherwise, you
    >> really should figure out how to get the proper installation media
    >> (XP Home).
    >>
    >> (It's possible your laptop has a hidden recovery partition. Check the
    >> documentation. If it does, that is what you need to do to reinstall
    >> XP and return the laptop to its pristine condition.)
    >>
    >> Try this:
    >>
    >> Right-click My Computer and select Properties. (This is another way
    >> to find out the type of XP and SP level, by the way.) Underneath
    >> "Registered to", you will see the Product ID (not the same thing as
    >> the Product Key but there is a relationship). You can decode this ID
    >> to figure out some useful information. First of all, what are the
    >> first five digits? Once you find out, look at the chart here:
    >>
    >> http://wiki.lunarsoft.net/wiki/Product_IDs
    >>
    >> Also, do you see the letters -OEM- after that first five-digit
    >> string? If so, you don't have a Retail version installed!
    >>
    >>> When I click
    >>> start, then all programs, nothing shows up like Norton or McAfee.
    >>> Only programs associated with Windows. When I checked under System
    >>> Configuration, there are no items listed under the Startup tab.

    >>
    >> Sounds like a generic XP Pro installation CD was used (not a branded
    >> OEM recovery disk). This also explains why you need to install the
    >> hardware drivers.
    >>
    >>> Im not sure of the type of drivers that each computer needs to run
    >>> efficiently, so could you let me know all the drivers I will need to
    >>> install? I do not know if this laptop has the Realtek Ethernet card
    >>> or not. How would I find out? Or was that just an example that I
    >>> do not need to concern myself with?

    >>
    >> See above.
    >>
    >>> Also, another one of the posts said to download Updates first before
    >>> installing the drivers, is that correct?

    >>
    >> The post may have said that, but I never do it that way. What I do is
    >> use another PC to download all the necessary drivers to a flash
    >> drive. Then when I am ready, I connect the flash drive to the
    >> laptop. The important thing is to make sure the laptop is physically
    >> disconnected from the Internet. If it is connected to the Net, I can
    >> see the value of installing SP3 and then all the subsequent post-SP3
    >> Windows XP security updates. But with my method, since the laptop is
    >> not physically online, there is no chance of a hacker or malware
    >> getting into the as-of-yet-unpatched system. Do what makes you feel
    >> most comfortable.
    >>
    >>> Is it OK to go to the
    >>> Internet and download anything before installing the anti virus
    >>> protection?

    >>
    >> You need to use another PC to download everything if you want to be
    >> safe. Then just copy the installation files to the laptop. Or you
    >> could even run them from the flash drive once it is connected to the
    >> laptop.
    >>
    >>> I just want to make sure I do everything in the correct
    >>> order and I do not want to let my daughter get any where near the
    >>> Internet until I know it is safe for her to do so, without fear of
    >>> getting a virus.

    >>
    >> That is wise.
    >>
    >> Now you see how involved a Clean Install can be! This is why many
    >> people wind up paying a professional to do it (or ask a "geeky"
    >> friend or relative).
    >>
    >>> Alright then......chow for now..... till the next
    >>> post!

    >>
    >> The first thing you need to do is figure out if you have a license
    >> for XP Pro. If not, you really need to figure out a way to install
    >> XP Home. Check your documentation. I'll look online in the meanwhile.
    >>
    >>>> PA Bear provided lots of good information. I would print out his
    >>>> post for reference.

    >> [quoted text clipped - 67 lines]
    >>>>>> (MBAM and SAS are free and recommended), and a number of other
    >>>>>> things. POst back if you still have questions.
     
  17. Daave: thanks so much for all your time and help! you rock! guess i'll get
    to ordering the correct disk now......

    Daave wrote:
    >The cranky friend apparently installed a Volume License copy of XP MCE
    >if I am reading your Product ID correctly. At this point, I really
    >believe you will be best served by purchasing a Recovery CD (of XP
    >Home!) directly from HP. See this page:
    >
    >http://h10025.www1.hp.com/ewfrf/wc/...en&dlc=en&cc=us&lang=en&os=228&product=459484
    >
    >The good news is that once you follow the directions, you will have no
    >issues with drivers; they all will have been installed.
    >
    >If you haven't done so already, bookmark this page:
    >
    >http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484#
    >
    >It has much useful information for that specific model. On the
    >right-hand side of that page, you will find links for the manual, FAQs,
    >etc.
    >
    >Good luck, Mindy!
    >
    >> Daave:
    >>

    >[quoted text clipped - 182 lines]
    >>>>>>> (MBAM and SAS are free and recommended), and a number of other
    >>>>>>> things. POst back if you still have questions.


    --
    Message posted via WindowsKB.com
    http://www.windowskb.com/Uwe/Forums.aspx/windowsxp/201002/1
     
  18. Daave

    Daave Flightless Bird

    YW. Feel free to post a follow-up once you reinstall using the correct
    disk. Bye!

    mindydee113 via WindowsKB.com wrote:
    > Daave: thanks so much for all your time and help! you rock! guess
    > i'll get to ordering the correct disk now......
    >
    > Daave wrote:
    >> The cranky friend apparently installed a Volume License copy of XP
    >> MCE if I am reading your Product ID correctly. At this point, I
    >> really believe you will be best served by purchasing a Recovery CD
    >> (of XP Home!) directly from HP. See this page:
    >>
    >> http://h10025.www1.hp.com/ewfrf/wc/...en&dlc=en&cc=us&lang=en&os=228&product=459484
    >>
    >> The good news is that once you follow the directions, you will have
    >> no issues with drivers; they all will have been installed.
    >>
    >> If you haven't done so already, bookmark this page:
    >>
    >> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=459484#
    >>
    >> It has much useful information for that specific model. On the
    >> right-hand side of that page, you will find links for the manual,
    >> FAQs, etc.
    >>
    >> Good luck, Mindy!
    >>
    >>> Daave:
    >>>

    >> [quoted text clipped - 182 lines]
    >>>>>>>> (MBAM and SAS are free and recommended), and a number of other
    >>>>>>>> things. POst back if you still have questions.
     

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