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Computer not recognizing HP 3970 Scanjet

Discussion in 'Windows XP' started by Summer1, Jun 28, 2010.

  1. Summer1

    Summer1 Flightless Bird

    Hello.

    I am running Windows XP Prof SP3 with IE8 and an HP 3970 Scanjet The lamp
    works fine and stays on all of the time..

    When I reboot my computer (after installing a program update), sometimes it
    does not recognize my HP S970 Scanjet and a message pops up stating' Found
    New Hardware' and it asks me to install the CD (even though the software is
    already installed and liated under Add/Remove programs) but when I 'install'
    using the CD, it cannot find the driver.

    When I reboot, the scanner, the lamp comes on and make noise to show that it
    is connected.

    Has anyone else experienced this issue, why does it occur, and what is the
    solurion?

    Thanks in Advance!
     
  2. boatman312

    boatman312 Flightless Bird

    On 06/28/10 4:03 AM, Summer1 wrote:
    >
    > Hello.
    >
    > I am running Windows XP Prof SP3 with IE8 and an HP 3970 Scanjet The lamp
    > works fine and stays on all of the time..
    >
    > When I reboot my computer (after installing a program update), sometimes it
    > does not recognize my HP S970 Scanjet and a message pops up stating' Found
    > New Hardware' and it asks me to install the CD (even though the software is
    > already installed and liated under Add/Remove programs) but when I 'install'
    > using the CD, it cannot find the driver.
    >
    > When I reboot, the scanner, the lamp comes on and make noise to show that it
    > is connected.
    >
    > Has anyone else experienced this issue, why does it occur, and what is the
    > solurion?
    >
    > Thanks in Advance!
    >

    I would first switch the cable to a different USB port. If that didn't
    change things, replace the cable.
     

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