We’re using a cannon IR C3380 Serial network scanner via M/S clip organiser to scan images.( add clips to organiser). The Problem is with one user is there is NO folder in clip organiser under "my collections" called "colour network scangear V2.x". There is a folder “Scanner”. in this case, the ScanGear tool detects the scanner using Microsoft Clip Organiser the preview function works but after clicking scan the images are nowhere to be seen. Network Scanning is performed by clicking “File – add clips to organizer – via scanner or camera” After scanning completes The folder “color Network ScanGear V2.x appears In collection list pane under the folder “My Collections” In this folder is where the scanned image is generated. The issue is confined to one particular profile on a one specific PC. With this problem profile in the Clips Organiser there is a folder named "scanner" but not "colour network scangear V2.x" nor does the "colour network scangear V2.x" folder appear after scanning completes. Other users have the folder "colour network scangear v2.x" and this is where the scanned images normally appear after adding (clips to organiser) see below screenshot. There is no folder “scanner” As there is with the problem user profile. Only this single user profile is affected. Other logins on the same pc are ok. So to the program is fine for the same user logon on other computers I’ve tried updating the ScanGear software, running detect and repair and reinstalling Office, but issue remains. Also deleted the scangear registry keys and reinstalled Scangear again, still no luck. Would prefer to fix rather than recreate profile. Is there a specific HKLU Clip Organiser registry key that relates to this the problem? Or any way to reset the clip organizer settings? Many thanks.