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Can't Uninstall IE 8

S

smiley

Flightless Bird
Hi; I'm having a problem with IE 8 and need to uninstall for the purposes of
reinstalling.

The only thing is when I go into the Add/Remove programs list, IE 8 is on
the list but there is no
tab shown to change/remove the program.

Short of doing a complete system restore, is there anything that I should
try first.

I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my pc
had earlier problems
where I was forced to do a complete system restore.

If anyone on the group has any suggestions that would be of help, it would
be very most appreciated.

Thanks in advance.

Smiley
 
D

Don Varnau

Flightless Bird
Hi,
If SP3 (XP) was installed after IE8, you will have to uninstall SP3 first.

But... an uninstall/reinstall may not be necessary. What problems are you
having with IE8?

Don
[MS MVP- IE]


"smiley" <smiley364@verizon.net> wrote in message
news:ho9lnf$as1$1@news.eternal-september.org...
> Hi; I'm having a problem with IE 8 and need to uninstall for the purposes
of
> reinstalling.
>
> The only thing is when I go into the Add/Remove programs list, IE 8 is on
> the list but there is no
> tab shown to change/remove the program.
>
> Short of doing a complete system restore, is there anything that I should
> try first.
>
> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my pc
> had earlier problems
> where I was forced to do a complete system restore.
>
> If anyone on the group has any suggestions that would be of help, it would
> be very most appreciated.
>
> Thanks in advance.
>
> Smiley
 
S

smiley

Flightless Bird
The problems started the end of last week when my ISP (Verizon) sent a
software update that directed me to reboot to complete the installation.

When I reboot I get an error message displaying the following;

Windows Internet Explorer [Shown At Top Of Window]

[Cannot find
'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]

[Make sure the path or Internet address is correct.].

When I close the window on the error message, IE self-launches.

And each and every time I reboot, the same thing happens.

I can only assume that whatever occurred after the update was applied, might
be related to this issue but I'm not really sure.

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
> Hi,
> If SP3 (XP) was installed after IE8, you will have to uninstall SP3 first.
>
> But... an uninstall/reinstall may not be necessary. What problems are you
> having with IE8?
>
> Don
> [MS MVP- IE]
>
>
> "smiley" <smiley364@verizon.net> wrote in message
> news:ho9lnf$as1$1@news.eternal-september.org...
>> Hi; I'm having a problem with IE 8 and need to uninstall for the purposes
> of
>> reinstalling.
>>
>> The only thing is when I go into the Add/Remove programs list, IE 8 is on
>> the list but there is no
>> tab shown to change/remove the program.
>>
>> Short of doing a complete system restore, is there anything that I should
>> try first.
>>
>> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my
>> pc
>> had earlier problems
>> where I was forced to do a complete system restore.
>>
>> If anyone on the group has any suggestions that would be of help, it
>> would
>> be very most appreciated.
>>
>> Thanks in advance.
>>
>> Smiley
>
 
C

Charlie

Flightless Bird
"smiley" <smiley364@verizon.net> wrote in message
news:hob51m$u8m$1@news.eternal-september.org...
> The problems started the end of last week when my ISP (Verizon) sent a
> software update that directed me to reboot to complete the installation.
>
> When I reboot I get an error message displaying the following;
>
> Windows Internet Explorer [Shown At Top Of Window]
>
> [Cannot find
> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>
> [Make sure the path or Internet address is correct.].
>
> When I close the window on the error message, IE self-launches.
>
> And each and every time I reboot, the same thing happens.
>
> I can only assume that whatever occurred after the update was applied,
> might be related to this issue but I'm not really sure.
>
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>> Hi,
>> If SP3 (XP) was installed after IE8, you will have to uninstall SP3
>> first.
>>
>> But... an uninstall/reinstall may not be necessary. What problems are you
>> having with IE8?
>>
>> Don
>> [MS MVP- IE]
>>
>>
>> "smiley" <smiley364@verizon.net> wrote in message
>> news:ho9lnf$as1$1@news.eternal-september.org...
>>> Hi; I'm having a problem with IE 8 and need to uninstall for the
>>> purposes
>> of
>>> reinstalling.
>>>
>>> The only thing is when I go into the Add/Remove programs list, IE 8 is
>>> on
>>> the list but there is no
>>> tab shown to change/remove the program.
>>>
>>> Short of doing a complete system restore, is there anything that I
>>> should
>>> try first.
>>>
>>> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my
>>> pc
>>> had earlier problems
>>> where I was forced to do a complete system restore.
>>>
>>> If anyone on the group has any suggestions that would be of help, it
>>> would
>>> be very most appreciated.
>>>
>>> Thanks in advance.
>>>
>>> Smiley


If all else fails try this bit of freeware
http://www.revouninstaller.com/revo_uninstaller_free_download.html

They also have a pay for pro version that does more.


Charlie
 
P

PA Bear [MS MVP]

Flightless Bird
Contact Verizon Support (or uninstall all Verizon software: you don't need
any of it installed now).

smiley wrote:
> The problems started the end of last week when my ISP (Verizon) sent a
> software update that directed me to reboot to complete the installation.
>
> When I reboot I get an error message displaying the following;
>
> Windows Internet Explorer [Shown At Top Of Window]
>
> [Cannot find
> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>
> [Make sure the path or Internet address is correct.].
>
> When I close the window on the error message, IE self-launches.
>
> And each and every time I reboot, the same thing happens.
>
> I can only assume that whatever occurred after the update was applied,
> might
> be related to this issue but I'm not really sure.
>
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>> Hi,
>> If SP3 (XP) was installed after IE8, you will have to uninstall SP3
>> first.
>>
>> But... an uninstall/reinstall may not be necessary. What problems are you
>> having with IE8?
>>
>> Don
>> [MS MVP- IE]
>>
>>
>> "smiley" <smiley364@verizon.net> wrote in message
>> news:ho9lnf$as1$1@news.eternal-september.org...
>>> Hi; I'm having a problem with IE 8 and need to uninstall for the
>>> purposes
>>> of reinstalling.
>>>
>>> The only thing is when I go into the Add/Remove programs list, IE 8 is
>>> on
>>> the list but there is no
>>> tab shown to change/remove the program.
>>>
>>> Short of doing a complete system restore, is there anything that I
>>> should
>>> try first.
>>>
>>> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my
>>> pc
>>> had earlier problems
>>> where I was forced to do a complete system restore.
>>>
>>> If anyone on the group has any suggestions that would be of help, it
>>> would
>>> be very most appreciated.
>>>
>>> Thanks in advance.
>>>
>>> Smiley
 
S

smiley

Flightless Bird
I already contacted Verizon.

The tech tried remotely to correct the problem but was unsuccessful in doing
so.

In the meantime, I will try the suggestion in the above post and see if that
will do the trick.
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:-O%236l$otyKHA.404@TK2MSFTNGP02.phx.gbl...
> Contact Verizon Support (or uninstall all Verizon software: you don't need
> any of it installed now).
>
> smiley wrote:
>> The problems started the end of last week when my ISP (Verizon) sent a
>> software update that directed me to reboot to complete the installation.
>>
>> When I reboot I get an error message displaying the following;
>>
>> Windows Internet Explorer [Shown At Top Of Window]
>>
>> [Cannot find
>> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>>
>> [Make sure the path or Internet address is correct.].
>>
>> When I close the window on the error message, IE self-launches.
>>
>> And each and every time I reboot, the same thing happens.
>>
>> I can only assume that whatever occurred after the update was applied,
>> might
>> be related to this issue but I'm not really sure.
>>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>>> Hi,
>>> If SP3 (XP) was installed after IE8, you will have to uninstall SP3
>>> first.
>>>
>>> But... an uninstall/reinstall may not be necessary. What problems are
>>> you
>>> having with IE8?
>>>
>>> Don
>>> [MS MVP- IE]
>>>
>>>
>>> "smiley" <smiley364@verizon.net> wrote in message
>>> news:ho9lnf$as1$1@news.eternal-september.org...
>>>> Hi; I'm having a problem with IE 8 and need to uninstall for the
>>>> purposes
>>>> of reinstalling.
>>>>
>>>> The only thing is when I go into the Add/Remove programs list, IE 8 is
>>>> on
>>>> the list but there is no
>>>> tab shown to change/remove the program.
>>>>
>>>> Short of doing a complete system restore, is there anything that I
>>>> should
>>>> try first.
>>>>
>>>> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my
>>>> pc
>>>> had earlier problems
>>>> where I was forced to do a complete system restore.
>>>>
>>>> If anyone on the group has any suggestions that would be of help, it
>>>> would
>>>> be very most appreciated.
>>>>
>>>> Thanks in advance.
>>>>
>>>> Smiley
>
 
D

Don Varnau

Flightless Bird
Hi,
Not the best way to deal with this, but have you tried a System Restore?
This is not the procedure which will return the computer to out-of-the-box
condition. It will just roll the system back to a previous state.

From Start> Programs> Accessories> System tools> System Restore.
How to restore Windows XP to a previous state
http://support.microsoft.com/kb/306084

Don
[MS MVP- IE]


"smiley" <smiley364@verizon.net> wrote in message
news:hob51m$u8m$1@news.eternal-september.org...
> The problems started the end of last week when my ISP (Verizon) sent a
> software update that directed me to reboot to complete the installation.
>
> When I reboot I get an error message displaying the following;
>
> Windows Internet Explorer [Shown At Top Of Window]
>
> [Cannot find
> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>
> [Make sure the path or Internet address is correct.].
>
> When I close the window on the error message, IE self-launches.
>
> And each and every time I reboot, the same thing happens.
>
> I can only assume that whatever occurred after the update was applied,
might
> be related to this issue but I'm not really sure.


> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
> > Hi,
> > If SP3 (XP) was installed after IE8, you will have to uninstall SP3
first.
> >
> > But... an uninstall/reinstall may not be necessary. What problems are
> > you having with IE8?
> >
> > Don
> > [MS MVP- IE]


> > "smiley" <smiley364@verizon.net> wrote in message
> > news:ho9lnf$as1$1@news.eternal-september.org...
> >> Hi; I'm having a problem with IE 8 and need to uninstall for the
purposes
> > of
> >> reinstalling.
> >>
> >> The only thing is when I go into the Add/Remove programs list, IE 8 is
on
> >> the list but there is no
> >> tab shown to change/remove the program.
> >>
> >> Short of doing a complete system restore, is there anything that I
should
> >> try first.
> >>
> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after my
> >> pc
> >> had earlier problems
> >> where I was forced to do a complete system restore.
> >>
> >> If anyone on the group has any suggestions that would be of help, it
> >> would
> >> be very most appreciated.
> >>
> >> Thanks in advance.
> >>
> >> Smiley
 
S

smiley

Flightless Bird
Hi, Don.

I tried earlier to use the System Restore feature to roll back to an earlier
date.

But after the reboot, the change was somehow rejected and everything went
back to where it was before.

I however have a idea that I came up with.

I now remember that IE8 was installed before SP3 was installed.

Do you think that SP3 could be at fault and if so, would it help to
uninstall SP3 and see if it will free up
IE8 so that both can be reinstalled?

Thanks.
Smiley
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
> Hi,
> Not the best way to deal with this, but have you tried a System Restore?
> This is not the procedure which will return the computer to out-of-the-box
> condition. It will just roll the system back to a previous state.
>
> From Start> Programs> Accessories> System tools> System Restore.
> How to restore Windows XP to a previous state
> http://support.microsoft.com/kb/306084
>
> Don
> [MS MVP- IE]
>
>
> "smiley" <smiley364@verizon.net> wrote in message
> news:hob51m$u8m$1@news.eternal-september.org...
>> The problems started the end of last week when my ISP (Verizon) sent a
>> software update that directed me to reboot to complete the installation.
>>
>> When I reboot I get an error message displaying the following;
>>
>> Windows Internet Explorer [Shown At Top Of Window]
>>
>> [Cannot find
>> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>>
>> [Make sure the path or Internet address is correct.].
>>
>> When I close the window on the error message, IE self-launches.
>>
>> And each and every time I reboot, the same thing happens.
>>
>> I can only assume that whatever occurred after the update was applied,
> might
>> be related to this issue but I'm not really sure.
>
>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>> > Hi,
>> > If SP3 (XP) was installed after IE8, you will have to uninstall SP3
> first.
>> >
>> > But... an uninstall/reinstall may not be necessary. What problems are
>> > you having with IE8?
>> >
>> > Don
>> > [MS MVP- IE]
>
>
>> > "smiley" <smiley364@verizon.net> wrote in message
>> > news:ho9lnf$as1$1@news.eternal-september.org...
>> >> Hi; I'm having a problem with IE 8 and need to uninstall for the
> purposes
>> > of
>> >> reinstalling.
>> >>
>> >> The only thing is when I go into the Add/Remove programs list, IE 8 is
> on
>> >> the list but there is no
>> >> tab shown to change/remove the program.
>> >>
>> >> Short of doing a complete system restore, is there anything that I
> should
>> >> try first.
>> >>
>> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after
>> >> my
>> >> pc
>> >> had earlier problems
>> >> where I was forced to do a complete system restore.
>> >>
>> >> If anyone on the group has any suggestions that would be of help, it
>> >> would
>> >> be very most appreciated.
>> >>
>> >> Thanks in advance.
>> >>
>> >> Smiley
>
 
P

PA Bear [MS MVP]

Flightless Bird
About IE7 & IE8 and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

The above notwithstanding, I'd VERY much doubt that
uninstalling/reinstalling IE8 will resolve your problems.


smiley wrote:
> Hi, Don.
>
> I tried earlier to use the System Restore feature to roll back to an
> earlier
> date.
>
> But after the reboot, the change was somehow rejected and everything went
> back to where it was before.
>
> I however have a idea that I came up with.
>
> I now remember that IE8 was installed before SP3 was installed.
>
> Do you think that SP3 could be at fault and if so, would it help to
> uninstall SP3 and see if it will free up
> IE8 so that both can be reinstalled?
>
> Thanks.
> Smiley
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
>> Hi,
>> Not the best way to deal with this, but have you tried a System Restore?
>> This is not the procedure which will return the computer to
>> out-of-the-box
>> condition. It will just roll the system back to a previous state.
>>
>> From Start> Programs> Accessories> System tools> System Restore.
>> How to restore Windows XP to a previous state
>> http://support.microsoft.com/kb/306084
>>
>> Don
>> [MS MVP- IE]
>>
>>
>> "smiley" <smiley364@verizon.net> wrote in message
>> news:hob51m$u8m$1@news.eternal-september.org...
>>> The problems started the end of last week when my ISP (Verizon) sent a
>>> software update that directed me to reboot to complete the installation.
>>>
>>> When I reboot I get an error message displaying the following;
>>>
>>> Windows Internet Explorer [Shown At Top Of Window]
>>>
>>> [Cannot find
>>> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>>>
>>> [Make sure the path or Internet address is correct.].
>>>
>>> When I close the window on the error message, IE self-launches.
>>>
>>> And each and every time I reboot, the same thing happens.
>>>
>>> I can only assume that whatever occurred after the update was applied,
>>> might be related to this issue but I'm not really sure.
>>
>>
>>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>>> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>>>> Hi,
>>>> If SP3 (XP) was installed after IE8, you will have to uninstall SP3
>>>> first. But... an uninstall/reinstall may not be necessary. What
>>>> problems are
>>>> you having with IE8?
>>>>
>>>> Don
>>>> [MS MVP- IE]
>>
>>
>>>> "smiley" <smiley364@verizon.net> wrote in message
>>>> news:ho9lnf$as1$1@news.eternal-september.org...
>>>>> Hi; I'm having a problem with IE 8 and need to uninstall for the
>>>>> purposes of reinstalling.
>>>>>
>>>>> The only thing is when I go into the Add/Remove programs list, IE 8 is
>>>>> on the list but there is no
>>>>> tab shown to change/remove the program.
>>>>>
>>>>> Short of doing a complete system restore, is there anything that I
>>>>> should try first.
>>>>>
>>>>> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after
>>>>> my
>>>>> pc
>>>>> had earlier problems
>>>>> where I was forced to do a complete system restore.
>>>>>
>>>>> If anyone on the group has any suggestions that would be of help, it
>>>>> would
>>>>> be very most appreciated.
>>>>>
>>>>> Thanks in advance.
>>>>>
>>>>> Smiley
 
D

Don Varnau

Flightless Bird
Hi,
Your problem is with the Verizon program. I don't think that reinstalling
Internet Explorer will help.

In IE> Tools> Manage add-ons (Show:All add-ons) do you see an add-on which
might be the one Verizon installed or tried to install?

From Start> Run (type in) msconfig then hit Enter or click OK. Go to the
Startup tab. Is there a startup entry which might be related to the Verizon
offline update redirector?

Is there a listing in Add or remove programs for the Verizon updater?

Don

"smiley" <smiley364@verizon.net> wrote in message
news:hodjvk$bh9$1@news.eternal-september.org...
> Hi, Don.
>
> I tried earlier to use the System Restore feature to roll back to an
earlier
> date.
>
> But after the reboot, the change was somehow rejected and everything went
> back to where it was before.
>
> I however have a idea that I came up with.
>
> I now remember that IE8 was installed before SP3 was installed.
>
> Do you think that SP3 could be at fault and if so, would it help to
> uninstall SP3 and see if it will free up
> IE8 so that both can be reinstalled?
>
> Thanks.
> Smiley

> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
> > Hi,
> > Not the best way to deal with this, but have you tried a System Restore?
> > This is not the procedure which will return the computer to
out-of-the-box
> > condition. It will just roll the system back to a previous state.
> >
> > From Start> Programs> Accessories> System tools> System Restore.
> > How to restore Windows XP to a previous state
> > http://support.microsoft.com/kb/306084
> >
> > Don
> > [MS MVP- IE]

> > "smiley" <smiley364@verizon.net> wrote in message
> > news:hob51m$u8m$1@news.eternal-september.org...
> >> The problems started the end of last week when my ISP (Verizon) sent a
> >> software update that directed me to reboot to complete the
installation.
> >>
> >> When I reboot I get an error message displaying the following;
> >>
> >> Windows Internet Explorer [Shown At Top Of Window]
> >>
> >> [Cannot find
> >> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
> >>
> >> [Make sure the path or Internet address is correct.].
> >>
> >> When I close the window on the error message, IE self-launches.
> >>
> >> And each and every time I reboot, the same thing happens.
> >>
> >> I can only assume that whatever occurred after the update was applied,
> > might
> >> be related to this issue but I'm not really sure.

> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
> >> > Hi,
> >> > If SP3 (XP) was installed after IE8, you will have to uninstall SP3
> > first.
> >> >
> >> > But... an uninstall/reinstall may not be necessary. What problems are
> >> > you having with IE8?
> >> >
> >> > Don
> >> > [MS MVP- IE]

> >> > "smiley" <smiley364@verizon.net> wrote in message
> >> > news:ho9lnf$as1$1@news.eternal-september.org...
> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for the
> > purposes of
> >> >> reinstalling.
> >> >>
> >> >> The only thing is when I go into the Add/Remove programs list, IE 8
is
> > on
> >> >> the list but there is no
> >> >> tab shown to change/remove the program.
> >> >>
> >> >> Short of doing a complete system restore, is there anything that I
> > should try first.
> >> >>
> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8 after
> >> >> my pc
> >> >> had earlier problems
> >> >> where I was forced to do a complete system restore.
> >> >>
> >> >> If anyone on the group has any suggestions that would be of help, it
> >> >> would
> >> >> be very most appreciated.
 
S

smiley

Flightless Bird
Thanks for the info Don. I havent looked into that yet, but will take a look
and let you know what I find.
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:u6PevD7yKHA.2644@TK2MSFTNGP04.phx.gbl...
> Hi,
> Your problem is with the Verizon program. I don't think that reinstalling
> Internet Explorer will help.
>
> In IE> Tools> Manage add-ons (Show:All add-ons) do you see an add-on which
> might be the one Verizon installed or tried to install?
>
> From Start> Run (type in) msconfig then hit Enter or click OK. Go to the
> Startup tab. Is there a startup entry which might be related to the
> Verizon
> offline update redirector?
>
> Is there a listing in Add or remove programs for the Verizon updater?
>
> Don
>
> "smiley" <smiley364@verizon.net> wrote in message
> news:hodjvk$bh9$1@news.eternal-september.org...
>> Hi, Don.
>>
>> I tried earlier to use the System Restore feature to roll back to an
> earlier
>> date.
>>
>> But after the reboot, the change was somehow rejected and everything went
>> back to where it was before.
>>
>> I however have a idea that I came up with.
>>
>> I now remember that IE8 was installed before SP3 was installed.
>>
>> Do you think that SP3 could be at fault and if so, would it help to
>> uninstall SP3 and see if it will free up
>> IE8 so that both can be reinstalled?
>>
>> Thanks.
>> Smiley
>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
>> > Hi,
>> > Not the best way to deal with this, but have you tried a System
>> > Restore?
>> > This is not the procedure which will return the computer to
> out-of-the-box
>> > condition. It will just roll the system back to a previous state.
>> >
>> > From Start> Programs> Accessories> System tools> System Restore.
>> > How to restore Windows XP to a previous state
>> > http://support.microsoft.com/kb/306084
>> >
>> > Don
>> > [MS MVP- IE]
>
>> > "smiley" <smiley364@verizon.net> wrote in message
>> > news:hob51m$u8m$1@news.eternal-september.org...
>> >> The problems started the end of last week when my ISP (Verizon) sent a
>> >> software update that directed me to reboot to complete the
> installation.
>> >>
>> >> When I reboot I get an error message displaying the following;
>> >>
>> >> Windows Internet Explorer [Shown At Top Of Window]
>> >>
>> >> [Cannot find
>> >> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>> >>
>> >> [Make sure the path or Internet address is correct.].
>> >>
>> >> When I close the window on the error message, IE self-launches.
>> >>
>> >> And each and every time I reboot, the same thing happens.
>> >>
>> >> I can only assume that whatever occurred after the update was applied,
>> > might
>> >> be related to this issue but I'm not really sure.
>
>> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>> >> > Hi,
>> >> > If SP3 (XP) was installed after IE8, you will have to uninstall SP3
>> > first.
>> >> >
>> >> > But... an uninstall/reinstall may not be necessary. What problems
>> >> > are
>> >> > you having with IE8?
>> >> >
>> >> > Don
>> >> > [MS MVP- IE]
>
>> >> > "smiley" <smiley364@verizon.net> wrote in message
>> >> > news:ho9lnf$as1$1@news.eternal-september.org...
>> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for the
>> > purposes of
>> >> >> reinstalling.
>> >> >>
>> >> >> The only thing is when I go into the Add/Remove programs list, IE 8
> is
>> > on
>> >> >> the list but there is no
>> >> >> tab shown to change/remove the program.
>> >> >>
>> >> >> Short of doing a complete system restore, is there anything that I
>> > should try first.
>> >> >>
>> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8
>> >> >> after
>> >> >> my pc
>> >> >> had earlier problems
>> >> >> where I was forced to do a complete system restore.
>> >> >>
>> >> >> If anyone on the group has any suggestions that would be of help,
>> >> >> it
>> >> >> would
>> >> >> be very most appreciated.
>
 
S

smiley

Flightless Bird
Don, I think I found what you were saying.

First, I tried Manage add-ons and couldn't find anything from Verizon.

Second, I tried msconfig and in Startup under the Startup Item coloum there
is the word redirector and a check mark to the left of that.
And under the command coloum, is the following C:/Program Files\Internet
Explorer\IEXPLORE.EXE file://C:/Verizon\OfflineUpdate\redirector.htm.

What do I do next?
"smiley" <smiley364@verizon.net> wrote in message
news:hoeg3a$hu0$1@news.eternal-september.org...
> Thanks for the info Don. I havent looked into that yet, but will take a
> look and let you know what I find.
> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:u6PevD7yKHA.2644@TK2MSFTNGP04.phx.gbl...
>> Hi,
>> Your problem is with the Verizon program. I don't think that reinstalling
>> Internet Explorer will help.
>>
>> In IE> Tools> Manage add-ons (Show:All add-ons) do you see an add-on
>> which
>> might be the one Verizon installed or tried to install?
>>
>> From Start> Run (type in) msconfig then hit Enter or click OK. Go to the
>> Startup tab. Is there a startup entry which might be related to the
>> Verizon
>> offline update redirector?
>>
>> Is there a listing in Add or remove programs for the Verizon updater?
>>
>> Don
>>
>> "smiley" <smiley364@verizon.net> wrote in message
>> news:hodjvk$bh9$1@news.eternal-september.org...
>>> Hi, Don.
>>>
>>> I tried earlier to use the System Restore feature to roll back to an
>> earlier
>>> date.
>>>
>>> But after the reboot, the change was somehow rejected and everything
>>> went
>>> back to where it was before.
>>>
>>> I however have a idea that I came up with.
>>>
>>> I now remember that IE8 was installed before SP3 was installed.
>>>
>>> Do you think that SP3 could be at fault and if so, would it help to
>>> uninstall SP3 and see if it will free up
>>> IE8 so that both can be reinstalled?
>>>
>>> Thanks.
>>> Smiley
>>
>>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>>> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
>>> > Hi,
>>> > Not the best way to deal with this, but have you tried a System
>>> > Restore?
>>> > This is not the procedure which will return the computer to
>> out-of-the-box
>>> > condition. It will just roll the system back to a previous state.
>>> >
>>> > From Start> Programs> Accessories> System tools> System Restore.
>>> > How to restore Windows XP to a previous state
>>> > http://support.microsoft.com/kb/306084
>>> >
>>> > Don
>>> > [MS MVP- IE]
>>
>>> > "smiley" <smiley364@verizon.net> wrote in message
>>> > news:hob51m$u8m$1@news.eternal-september.org...
>>> >> The problems started the end of last week when my ISP (Verizon) sent
>>> >> a
>>> >> software update that directed me to reboot to complete the
>> installation.
>>> >>
>>> >> When I reboot I get an error message displaying the following;
>>> >>
>>> >> Windows Internet Explorer [Shown At Top Of Window]
>>> >>
>>> >> [Cannot find
>>> >> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>>> >>
>>> >> [Make sure the path or Internet address is correct.].
>>> >>
>>> >> When I close the window on the error message, IE self-launches.
>>> >>
>>> >> And each and every time I reboot, the same thing happens.
>>> >>
>>> >> I can only assume that whatever occurred after the update was
>>> >> applied,
>>> > might
>>> >> be related to this issue but I'm not really sure.
>>
>>> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>>> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>>> >> > Hi,
>>> >> > If SP3 (XP) was installed after IE8, you will have to uninstall SP3
>>> > first.
>>> >> >
>>> >> > But... an uninstall/reinstall may not be necessary. What problems
>>> >> > are
>>> >> > you having with IE8?
>>> >> >
>>> >> > Don
>>> >> > [MS MVP- IE]
>>
>>> >> > "smiley" <smiley364@verizon.net> wrote in message
>>> >> > news:ho9lnf$as1$1@news.eternal-september.org...
>>> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for the
>>> > purposes of
>>> >> >> reinstalling.
>>> >> >>
>>> >> >> The only thing is when I go into the Add/Remove programs list, IE
>>> >> >> 8
>> is
>>> > on
>>> >> >> the list but there is no
>>> >> >> tab shown to change/remove the program.
>>> >> >>
>>> >> >> Short of doing a complete system restore, is there anything that I
>>> > should try first.
>>> >> >>
>>> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8
>>> >> >> after
>>> >> >> my pc
>>> >> >> had earlier problems
>>> >> >> where I was forced to do a complete system restore.
>>> >> >>
>>> >> >> If anyone on the group has any suggestions that would be of help,
>>> >> >> it
>>> >> >> would
>>> >> >> be very most appreciated.
>>
>
>
 
D

Don Varnau

Flightless Bird
Hi,
In MSCONFIG> Startup, uncheck the Verizon\Offline entry and restart. See if
the Internet Explorer problem has gone away.

If the issue is resolved, you can leave that startup entry unchecked or we
could find it in the registry and delete it. Leaving it unchecked in
MSCONFIG is safe and effective.

If you're getting a message at startup like "You have used the System
Configuration Utility..." just check the "Don't show this again" box.
-
Don
[MS MVP- IE]

"smiley" <smiley364@verizon.net> wrote in message
news:hoehsb$qtr$1@news.eternal-september.org...
> Don, I think I found what you were saying.
>
> First, I tried Manage add-ons and couldn't find anything from Verizon.
>
> Second, I tried msconfig and in Startup under the Startup Item coloum
there
> is the word redirector and a check mark to the left of that.
> And under the command coloum, is the following C:/Program Files\Internet
> Explorer\IEXPLORE.EXE file://C:/Verizon\OfflineUpdate\redirector.htm.
>
> What do I do next?

> "smiley" <smiley364@verizon.net> wrote in message
> news:hoeg3a$hu0$1@news.eternal-september.org...
> > Thanks for the info Don. I havent looked into that yet, but will take a
> > look and let you know what I find.

> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> > news:u6PevD7yKHA.2644@TK2MSFTNGP04.phx.gbl...
> >> Hi,
> >> Your problem is with the Verizon program. I don't think that
reinstalling
> >> Internet Explorer will help.
> >>
> >> In IE> Tools> Manage add-ons (Show:All add-ons) do you see an add-on
> >> which
> >> might be the one Verizon installed or tried to install?
> >>
> >> From Start> Run (type in) msconfig then hit Enter or click OK. Go to
the
> >> Startup tab. Is there a startup entry which might be related to the
> >> Verizon
> >> offline update redirector?
> >>
> >> Is there a listing in Add or remove programs for the Verizon updater?
> >>
> >> Don

> >> "smiley" <smiley364@verizon.net> wrote in message
> >> news:hodjvk$bh9$1@news.eternal-september.org...
> >>> Hi, Don.
> >>>
> >>> I tried earlier to use the System Restore feature to roll back to an
> >> earlier
> >>> date.
> >>>
> >>> But after the reboot, the change was somehow rejected and everything
> >>> went
> >>> back to where it was before.
> >>>
> >>> I however have a idea that I came up with.
> >>>
> >>> I now remember that IE8 was installed before SP3 was installed.
> >>>
> >>> Do you think that SP3 could be at fault and if so, would it help to
> >>> uninstall SP3 and see if it will free up
> >>> IE8 so that both can be reinstalled?
> >>>
> >>> Thanks.
> >>> Smiley

> >>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >>> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
> >>> > Hi,
> >>> > Not the best way to deal with this, but have you tried a System
> >>> > Restore?
> >>> > This is not the procedure which will return the computer to
> >> out-of-the-box
> >>> > condition. It will just roll the system back to a previous state.
> >>> >
> >>> > From Start> Programs> Accessories> System tools> System Restore.
> >>> > How to restore Windows XP to a previous state
> >>> > http://support.microsoft.com/kb/306084
> >>> >

> >>> > "smiley" <smiley364@verizon.net> wrote in message
> >>> > news:hob51m$u8m$1@news.eternal-september.org...
> >>> >> The problems started the end of last week when my ISP (Verizon)
sent
> >>> >> a
> >>> >> software update that directed me to reboot to complete the
> >> installation.
> >>> >>
> >>> >> When I reboot I get an error message displaying the following;
> >>> >>
> >>> >> Windows Internet Explorer [Shown At Top Of Window]
> >>> >>
> >>> >> [Cannot find
> >>> >> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
> >>> >>
> >>> >> [Make sure the path or Internet address is correct.].
> >>> >>
> >>> >> When I close the window on the error message, IE self-launches.
> >>> >>
> >>> >> And each and every time I reboot, the same thing happens.
> >>> >>
> >>> >> I can only assume that whatever occurred after the update was
> >>> >> applied, might
> >>> >> be related to this issue but I'm not really sure.

> >>> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >>> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
> >>> >> > Hi,
> >>> >> > If SP3 (XP) was installed after IE8, you will have to uninstall
SP3
> >>> > first.
> >>> >> >
> >>> >> > But... an uninstall/reinstall may not be necessary. What problems
> >>> >> > are you having with IE8?

> >>> >> > "smiley" <smiley364@verizon.net> wrote in message
> >>> >> > news:ho9lnf$as1$1@news.eternal-september.org...
> >>> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for the
> >>> > purposes of
> >>> >> >> reinstalling.
> >>> >> >>
> >>> >> >> The only thing is when I go into the Add/Remove programs list,
IE
> >>> >> >> 8 is on
> >>> >> >> the list but there is no
> >>> >> >> tab shown to change/remove the program.
> >>> >> >>
> >>> >> >> Short of doing a complete system restore, is there anything that
I
> >>> > should try first.
> >>> >> >>
> >>> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8
> >>> >> >> after my pc
> >>> >> >> had earlier problems
> >>> >> >> where I was forced to do a complete system restore.
> >>> >> >>
> >>> >> >> If anyone on the group has any suggestions that would be of
help,
> >>> >> >> it would
> >>> >> >> be very most appreciated.
 
S

smiley

Flightless Bird
Hi, Don, The fix worked!!!
I'm no longer getting the error message.

To you and to the others on the group who have offered suggestions, many
thanks.
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:eQa1c5$yKHA.3264@TK2MSFTNGP06.phx.gbl...
> Hi,
> In MSCONFIG> Startup, uncheck the Verizon\Offline entry and restart. See
> if
> the Internet Explorer problem has gone away.
>
> If the issue is resolved, you can leave that startup entry unchecked or we
> could find it in the registry and delete it. Leaving it unchecked in
> MSCONFIG is safe and effective.
>
> If you're getting a message at startup like "You have used the System
> Configuration Utility..." just check the "Don't show this again" box.
> -
> Don
> [MS MVP- IE]
>
> "smiley" <smiley364@verizon.net> wrote in message
> news:hoehsb$qtr$1@news.eternal-september.org...
>> Don, I think I found what you were saying.
>>
>> First, I tried Manage add-ons and couldn't find anything from Verizon.
>>
>> Second, I tried msconfig and in Startup under the Startup Item coloum
> there
>> is the word redirector and a check mark to the left of that.
>> And under the command coloum, is the following C:/Program Files\Internet
>> Explorer\IEXPLORE.EXE file://C:/Verizon\OfflineUpdate\redirector.htm.
>>
>> What do I do next?
>
>> "smiley" <smiley364@verizon.net> wrote in message
>> news:hoeg3a$hu0$1@news.eternal-september.org...
>> > Thanks for the info Don. I havent looked into that yet, but will take a
>> > look and let you know what I find.
>
>> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> > news:u6PevD7yKHA.2644@TK2MSFTNGP04.phx.gbl...
>> >> Hi,
>> >> Your problem is with the Verizon program. I don't think that
> reinstalling
>> >> Internet Explorer will help.
>> >>
>> >> In IE> Tools> Manage add-ons (Show:All add-ons) do you see an add-on
>> >> which
>> >> might be the one Verizon installed or tried to install?
>> >>
>> >> From Start> Run (type in) msconfig then hit Enter or click OK. Go to
> the
>> >> Startup tab. Is there a startup entry which might be related to the
>> >> Verizon
>> >> offline update redirector?
>> >>
>> >> Is there a listing in Add or remove programs for the Verizon
>> >> updater?
>> >>
>> >> Don
>
>> >> "smiley" <smiley364@verizon.net> wrote in message
>> >> news:hodjvk$bh9$1@news.eternal-september.org...
>> >>> Hi, Don.
>> >>>
>> >>> I tried earlier to use the System Restore feature to roll back to an
>> >> earlier
>> >>> date.
>> >>>
>> >>> But after the reboot, the change was somehow rejected and everything
>> >>> went
>> >>> back to where it was before.
>> >>>
>> >>> I however have a idea that I came up with.
>> >>>
>> >>> I now remember that IE8 was installed before SP3 was installed.
>> >>>
>> >>> Do you think that SP3 could be at fault and if so, would it help to
>> >>> uninstall SP3 and see if it will free up
>> >>> IE8 so that both can be reinstalled?
>> >>>
>> >>> Thanks.
>> >>> Smiley
>
>> >>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> >>> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
>> >>> > Hi,
>> >>> > Not the best way to deal with this, but have you tried a System
>> >>> > Restore?
>> >>> > This is not the procedure which will return the computer to
>> >> out-of-the-box
>> >>> > condition. It will just roll the system back to a previous state.
>> >>> >
>> >>> > From Start> Programs> Accessories> System tools> System Restore.
>> >>> > How to restore Windows XP to a previous state
>> >>> > http://support.microsoft.com/kb/306084
>> >>> >
>
>> >>> > "smiley" <smiley364@verizon.net> wrote in message
>> >>> > news:hob51m$u8m$1@news.eternal-september.org...
>> >>> >> The problems started the end of last week when my ISP (Verizon)
> sent
>> >>> >> a
>> >>> >> software update that directed me to reboot to complete the
>> >> installation.
>> >>> >>
>> >>> >> When I reboot I get an error message displaying the following;
>> >>> >>
>> >>> >> Windows Internet Explorer [Shown At Top Of Window]
>> >>> >>
>> >>> >> [Cannot find
>> >>> >> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>> >>> >>
>> >>> >> [Make sure the path or Internet address is correct.].
>> >>> >>
>> >>> >> When I close the window on the error message, IE self-launches.
>> >>> >>
>> >>> >> And each and every time I reboot, the same thing happens.
>> >>> >>
>> >>> >> I can only assume that whatever occurred after the update was
>> >>> >> applied, might
>> >>> >> be related to this issue but I'm not really sure.
>
>> >>> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> >>> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>> >>> >> > Hi,
>> >>> >> > If SP3 (XP) was installed after IE8, you will have to uninstall
> SP3
>> >>> > first.
>> >>> >> >
>> >>> >> > But... an uninstall/reinstall may not be necessary. What
>> >>> >> > problems
>> >>> >> > are you having with IE8?
>
>> >>> >> > "smiley" <smiley364@verizon.net> wrote in message
>> >>> >> > news:ho9lnf$as1$1@news.eternal-september.org...
>> >>> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for
>> >>> >> >> the
>> >>> > purposes of
>> >>> >> >> reinstalling.
>> >>> >> >>
>> >>> >> >> The only thing is when I go into the Add/Remove programs list,
> IE
>> >>> >> >> 8 is on
>> >>> >> >> the list but there is no
>> >>> >> >> tab shown to change/remove the program.
>> >>> >> >>
>> >>> >> >> Short of doing a complete system restore, is there anything
>> >>> >> >> that
> I
>> >>> > should try first.
>> >>> >> >>
>> >>> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE 8
>> >>> >> >> after my pc
>> >>> >> >> had earlier problems
>> >>> >> >> where I was forced to do a complete system restore.
>> >>> >> >>
>> >>> >> >> If anyone on the group has any suggestions that would be of
> help,
>> >>> >> >> it would
>> >>> >> >> be very most appreciated.
>
 
D

Don Varnau

Flightless Bird
You're welcome. The program from Verizon either didn't install completely or
didn't uninstall cleanly. What we've done is simply stopped it from
attempting to run. If you don't want to find and delete the entry in the
registry, just leave it unchecked in MSCONFIG.

Don

"smiley" <smiley364@verizon.net> wrote in message
news:hogn04$ic5$1@news.eternal-september.org...
> Hi, Don, The fix worked!!!
> I'm no longer getting the error message.
>
> To you and to the others on the group who have offered suggestions, many
> thanks.

> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:eQa1c5$yKHA.3264@TK2MSFTNGP06.phx.gbl...
> > Hi,
> > In MSCONFIG> Startup, uncheck the Verizon\Offline entry and restart. See
> > if
> > the Internet Explorer problem has gone away.
> >
> > If the issue is resolved, you can leave that startup entry unchecked or
we
> > could find it in the registry and delete it. Leaving it unchecked in
> > MSCONFIG is safe and effective.
> >
> > If you're getting a message at startup like "You have used the System
> > Configuration Utility..." just check the "Don't show this again" box.

> > "smiley" <smiley364@verizon.net> wrote in message
> > news:hoehsb$qtr$1@news.eternal-september.org...
> >> Don, I think I found what you were saying.
> >>
> >> First, I tried Manage add-ons and couldn't find anything from Verizon.
> >>
> >> Second, I tried msconfig and in Startup under the Startup Item column
> > there
> >> is the word redirector and a check mark to the left of that.
> >> And under the command coloum, is the following C:/Program
Files\Internet
> >> Explorer\IEXPLORE.EXE file://C:/Verizon\OfflineUpdate\redirector.htm.
> >>
> >> What do I do next?

> >> "smiley" <smiley364@verizon.net> wrote in message
> >> news:hoeg3a$hu0$1@news.eternal-september.org...
> >> > Thanks for the info Don. I havent looked into that yet, but will take
a
> >> > look and let you know what I find.

> >> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >> > news:u6PevD7yKHA.2644@TK2MSFTNGP04.phx.gbl...
> >> >> Hi,
> >> >> Your problem is with the Verizon program. I don't think that
> > reinstalling
> >> >> Internet Explorer will help.
> >> >>
> >> >> In IE> Tools> Manage add-ons (Show:All add-ons) do you see an add-on
> >> >> which
> >> >> might be the one Verizon installed or tried to install?
> >> >>
> >> >> From Start> Run (type in) msconfig then hit Enter or click OK. Go to
> > the
> >> >> Startup tab. Is there a startup entry which might be related to the
> >> >> Verizon
> >> >> offline update redirector?
> >> >>
> >> >> Is there a listing in Add or remove programs for the Verizon
> >> >> updater?
> >> >>
> >> >> Don

> >> >> "smiley" <smiley364@verizon.net> wrote in message
> >> >> news:hodjvk$bh9$1@news.eternal-september.org...
> >> >>> Hi, Don.
> >> >>>
> >> >>> I tried earlier to use the System Restore feature to roll back to
an
> >> >> earlier
> >> >>> date.
> >> >>>
> >> >>> But after the reboot, the change was somehow rejected and
everything
> >> >>> went
> >> >>> back to where it was before.
> >> >>>
> >> >>> I however have a idea that I came up with.
> >> >>>
> >> >>> I now remember that IE8 was installed before SP3 was installed.
> >> >>>
> >> >>> Do you think that SP3 could be at fault and if so, would it help to
> >> >>> uninstall SP3 and see if it will free up
> >> >>> IE8 so that both can be reinstalled?
> >> >>>
> >> >>> Thanks.
> >> >>> Smiley

> >> >>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >> >>> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
> >> >>> > Hi,
> >> >>> > Not the best way to deal with this, but have you tried a System
> >> >>> > Restore?
> >> >>> > This is not the procedure which will return the computer to
> >> >> out-of-the-box
> >> >>> > condition. It will just roll the system back to a previous state.
> >> >>> >
> >> >>> > From Start> Programs> Accessories> System tools> System Restore.
> >> >>> > How to restore Windows XP to a previous state
> >> >>> > http://support.microsoft.com/kb/306084
> >> >>> >

> >> >>> > "smiley" <smiley364@verizon.net> wrote in message
> >> >>> > news:hob51m$u8m$1@news.eternal-september.org...
> >> >>> >> The problems started the end of last week when my ISP (Verizon)
> > sent a
> >> >>> >> software update that directed me to reboot to complete the
> >> >> installation.
> >> >>> >>
> >> >>> >> When I reboot I get an error message displaying the following;
> >> >>> >>
> >> >>> >> Windows Internet Explorer [Shown At Top Of Window]
> >> >>> >>
> >> >>> >> [Cannot find
> >> >>> >>
'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
> >> >>> >>
> >> >>> >> [Make sure the path or Internet address is correct.].
> >> >>> >>
> >> >>> >> When I close the window on the error message, IE self-launches.
> >> >>> >>
> >> >>> >> And each and every time I reboot, the same thing happens.
> >> >>> >>
> >> >>> >> I can only assume that whatever occurred after the update was
> >> >>> >> applied, might
> >> >>> >> be related to this issue but I'm not really sure.

> >> >>> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> >> >>> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
> >> >>> >> > Hi,
> >> >>> >> > If SP3 (XP) was installed after IE8, you will have to
uninstall
> > SP3 first.
> >> >>> >> >
> >> >>> >> > But... an uninstall/reinstall may not be necessary. What
> >> >>> >> > problems
> >> >>> >> > are you having with IE8?

> >> >>> >> > "smiley" <smiley364@verizon.net> wrote in message
> >> >>> >> > news:ho9lnf$as1$1@news.eternal-september.org...
> >> >>> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for
> >> >>> >> >> the
> >> >>> > purposes of
> >> >>> >> >> reinstalling.
> >> >>> >> >>
> >> >>> >> >> The only thing is when I go into the Add/Remove programs
list,
> > IE 8 is on
> >> >>> >> >> the list but there is no
> >> >>> >> >> tab shown to change/remove the program.
> >> >>> >> >>
> >> >>> >> >> Short of doing a complete system restore, is there anything
> >> >>> > that I should try first.
> >> >>> >> >>
> >> >>> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE
8
> >> >>> >> >> after my pc
> >> >>> >> >> had earlier problems
> >> >>> >> >> where I was forced to do a complete system restore.
> >> >>> >> >>
> >> >>> >> >> If anyone on the group has any suggestions that would be of
> > help, it would
> >> >>> >> >> be very most appreciated.
 
S

smiley

Flightless Bird
I think that I will leave it be for now and see what happens.

Once again Don, Thanks.
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:%23U2EtlHzKHA.2644@TK2MSFTNGP04.phx.gbl...
> You're welcome. The program from Verizon either didn't install completely
> or
> didn't uninstall cleanly. What we've done is simply stopped it from
> attempting to run. If you don't want to find and delete the entry in the
> registry, just leave it unchecked in MSCONFIG.
>
> Don
>
> "smiley" <smiley364@verizon.net> wrote in message
> news:hogn04$ic5$1@news.eternal-september.org...
>> Hi, Don, The fix worked!!!
>> I'm no longer getting the error message.
>>
>> To you and to the others on the group who have offered suggestions, many
>> thanks.
>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:eQa1c5$yKHA.3264@TK2MSFTNGP06.phx.gbl...
>> > Hi,
>> > In MSCONFIG> Startup, uncheck the Verizon\Offline entry and restart.
>> > See
>> > if
>> > the Internet Explorer problem has gone away.
>> >
>> > If the issue is resolved, you can leave that startup entry unchecked or
> we
>> > could find it in the registry and delete it. Leaving it unchecked in
>> > MSCONFIG is safe and effective.
>> >
>> > If you're getting a message at startup like "You have used the System
>> > Configuration Utility..." just check the "Don't show this again" box.
>
>> > "smiley" <smiley364@verizon.net> wrote in message
>> > news:hoehsb$qtr$1@news.eternal-september.org...
>> >> Don, I think I found what you were saying.
>> >>
>> >> First, I tried Manage add-ons and couldn't find anything from Verizon.
>> >>
>> >> Second, I tried msconfig and in Startup under the Startup Item column
>> > there
>> >> is the word redirector and a check mark to the left of that.
>> >> And under the command coloum, is the following C:/Program
> Files\Internet
>> >> Explorer\IEXPLORE.EXE file://C:/Verizon\OfflineUpdate\redirector.htm.
>> >>
>> >> What do I do next?
>
>> >> "smiley" <smiley364@verizon.net> wrote in message
>> >> news:hoeg3a$hu0$1@news.eternal-september.org...
>> >> > Thanks for the info Don. I havent looked into that yet, but will
>> >> > take
> a
>> >> > look and let you know what I find.
>
>> >> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> >> > news:u6PevD7yKHA.2644@TK2MSFTNGP04.phx.gbl...
>> >> >> Hi,
>> >> >> Your problem is with the Verizon program. I don't think that
>> > reinstalling
>> >> >> Internet Explorer will help.
>> >> >>
>> >> >> In IE> Tools> Manage add-ons (Show:All add-ons) do you see an
>> >> >> add-on
>> >> >> which
>> >> >> might be the one Verizon installed or tried to install?
>> >> >>
>> >> >> From Start> Run (type in) msconfig then hit Enter or click OK. Go
>> >> >> to
>> > the
>> >> >> Startup tab. Is there a startup entry which might be related to the
>> >> >> Verizon
>> >> >> offline update redirector?
>> >> >>
>> >> >> Is there a listing in Add or remove programs for the Verizon
>> >> >> updater?
>> >> >>
>> >> >> Don
>
>> >> >> "smiley" <smiley364@verizon.net> wrote in message
>> >> >> news:hodjvk$bh9$1@news.eternal-september.org...
>> >> >>> Hi, Don.
>> >> >>>
>> >> >>> I tried earlier to use the System Restore feature to roll back to
> an
>> >> >> earlier
>> >> >>> date.
>> >> >>>
>> >> >>> But after the reboot, the change was somehow rejected and
> everything
>> >> >>> went
>> >> >>> back to where it was before.
>> >> >>>
>> >> >>> I however have a idea that I came up with.
>> >> >>>
>> >> >>> I now remember that IE8 was installed before SP3 was installed.
>> >> >>>
>> >> >>> Do you think that SP3 could be at fault and if so, would it help
>> >> >>> to
>> >> >>> uninstall SP3 and see if it will free up
>> >> >>> IE8 so that both can be reinstalled?
>> >> >>>
>> >> >>> Thanks.
>> >> >>> Smiley
>
>> >> >>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> >> >>> news:uO9CuRzyKHA.1796@TK2MSFTNGP02.phx.gbl...
>> >> >>> > Hi,
>> >> >>> > Not the best way to deal with this, but have you tried a System
>> >> >>> > Restore?
>> >> >>> > This is not the procedure which will return the computer to
>> >> >> out-of-the-box
>> >> >>> > condition. It will just roll the system back to a previous
>> >> >>> > state.
>> >> >>> >
>> >> >>> > From Start> Programs> Accessories> System tools> System Restore.
>> >> >>> > How to restore Windows XP to a previous state
>> >> >>> > http://support.microsoft.com/kb/306084
>> >> >>> >
>
>> >> >>> > "smiley" <smiley364@verizon.net> wrote in message
>> >> >>> > news:hob51m$u8m$1@news.eternal-september.org...
>> >> >>> >> The problems started the end of last week when my ISP (Verizon)
>> > sent a
>> >> >>> >> software update that directed me to reboot to complete the
>> >> >> installation.
>> >> >>> >>
>> >> >>> >> When I reboot I get an error message displaying the following;
>> >> >>> >>
>> >> >>> >> Windows Internet Explorer [Shown At Top Of Window]
>> >> >>> >>
>> >> >>> >> [Cannot find
>> >> >>> >>
> 'file:///C:program%20Files/Verizon/OfflineUpdate/redirector.htm'.]
>> >> >>> >>
>> >> >>> >> [Make sure the path or Internet address is correct.].
>> >> >>> >>
>> >> >>> >> When I close the window on the error message, IE self-launches.
>> >> >>> >>
>> >> >>> >> And each and every time I reboot, the same thing happens.
>> >> >>> >>
>> >> >>> >> I can only assume that whatever occurred after the update was
>> >> >>> >> applied, might
>> >> >>> >> be related to this issue but I'm not really sure.
>
>> >> >>> >> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> >> >>> >> news:%23naF%23rmyKHA.928@TK2MSFTNGP05.phx.gbl...
>> >> >>> >> > Hi,
>> >> >>> >> > If SP3 (XP) was installed after IE8, you will have to
> uninstall
>> > SP3 first.
>> >> >>> >> >
>> >> >>> >> > But... an uninstall/reinstall may not be necessary. What
>> >> >>> >> > problems
>> >> >>> >> > are you having with IE8?
>
>> >> >>> >> > "smiley" <smiley364@verizon.net> wrote in message
>> >> >>> >> > news:ho9lnf$as1$1@news.eternal-september.org...
>> >> >>> >> >> Hi; I'm having a problem with IE 8 and need to uninstall for
>> >> >>> >> >> the
>> >> >>> > purposes of
>> >> >>> >> >> reinstalling.
>> >> >>> >> >>
>> >> >>> >> >> The only thing is when I go into the Add/Remove programs
> list,
>> > IE 8 is on
>> >> >>> >> >> the list but there is no
>> >> >>> >> >> tab shown to change/remove the program.
>> >> >>> >> >>
>> >> >>> >> >> Short of doing a complete system restore, is there anything
>> >> >>> > that I should try first.
>> >> >>> >> >>
>> >> >>> >> >> I'm running Windows XP/Service Pack 3 & went from IE 6 to IE
> 8
>> >> >>> >> >> after my pc
>> >> >>> >> >> had earlier problems
>> >> >>> >> >> where I was forced to do a complete system restore.
>> >> >>> >> >>
>> >> >>> >> >> If anyone on the group has any suggestions that would be of
>> > help, it would
>> >> >>> >> >> be very most appreciated.
>
 
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