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Can't Uninstall FlashPlayer - IE8

Discussion in 'Internet Explorer' started by NC Tiger, Feb 1, 2010.

  1. NC Tiger

    NC Tiger Flightless Bird

    I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons. No
    matter how many times I run the Adobe Unistall software it is not removed.
    Because of this I cannot install the latest version of FlashPlayer (v.
    10.0.42.34). How do I accomplish this?

    I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    2009 installed. I just installed the latest Java. I have worked extensively
    with an Adobe "helper" and we have eliminated all but IE8 as the possible
    problem. Can anyone help who has solved this problem previously?
    --
    NC Tiger
     
  2. Donald Anadell

    Donald Anadell Flightless Bird

    "NC Tiger" <NCTiger@discussions.microsoft.com> wrote in message
    news:37A6ED27-0402-4611-81FA-D0E48EF4632B@microsoft.com...
    > I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    > Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons.
    > No
    > matter how many times I run the Adobe Unistall software it is not removed.
    > Because of this I cannot install the latest version of FlashPlayer (v.
    > 10.0.42.34). How do I accomplish this?
    >
    > I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    > 2009 installed. I just installed the latest Java. I have worked
    > extensively
    > with an Adobe "helper" and we have eliminated all but IE8 as the possible
    > problem. Can anyone help who has solved this problem previously?


    Download the following two files and save them to your Desktop

    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    http://www.macromedia.com/go/full_flashplayer_win_ie

    1. Disconnect from the Internet and temporarily disable any Real-Time
    Secruity Application(s) running in the background on your machine.
    2. Run the Uninstaller file from the Desktop to completely remove the Flash
    Player from your System.
    3. Run the Installer file from the Desktop to reinstall the latest version
    of the Flash Player.

    If the above procedure doesn't resolve your issue, then it's possible that
    you have a Registry Permissions problem that is preventing the Flash Player
    from Uninstalling||installing properly. Follow the directions at the
    following Adobe site for resetting your Registry Permissions:

    http://kb2.adobe.com/cps/494/cpsid_49419.html

    After completing steps 1 thru 8 for fixing your registry permissions, the go
    back to and follow the above steps for uninstalling and reinstalling the
    Flash Player.


    Finally, if no joy with the above recommendations then Adobe offers free
    email support(via a Web Case) for Flash Player installation problems, you
    might turn there next:

    1. Go to the Adobe Support Portal:
    http://www.adobe.com/go/supportportal/

    2. When you get to the Support Portal page, click on the Button that says:
    "Create an Account"

    3. Once you've created an account with Adobe and you're logged in to that
    Account, at the bottom of the page use the selector to select:
    "Installation Help"

    4. In the 'Choose product' category put a tick in the radial next to:
    "Additional products"

    5. From the selection menu select:
    "Adobe Flash Player"

    6. Now click the button that says "Continue"

    You will taken to a page entitled:
    "Create a support case"

    7. Here you can type your support request and send it to Adobe



    Good luck,

    Donald Anadell
    > --
    > NC Tiger
     
  3. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Is your NIS 2009 subscription current?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it; NIS 2007)?



    NC Tiger wrote:
    > I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    > Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons.
    > No
    > matter how many times I run the Adobe Unistall software it is not removed.
    > Because of this I cannot install the latest version of FlashPlayer (v.
    > 10.0.42.34). How do I accomplish this?
    >
    > I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    > 2009 installed. I just installed the latest Java. I have worked
    > extensively
    > with an Adobe "helper" and we have eliminated all but IE8 as the possible
    > problem. Can anyone help who has solved this problem previously?
     
  4. NC Tiger

    NC Tiger Flightless Bird

    Thanks for responding. As I mentioned to Mr. Anadell, I did not realize I
    had replys. Please also refer to the message I just posted to him for
    further information.

    To answer your questons, yes Norton is current. And no, no other versions
    of Norton or McAfee have been installed on this computer.
    --
    NC Tiger


    "PA Bear [MS MVP]" wrote:

    > Is your NIS 2009 subscription current?
    >
    > Has a(another) Norton or McAfee application ever been installed on the
    > computer (e.g., a free-trial version that came preinstalled when you bought
    > it; NIS 2007)?
    >
    >
    >
    > NC Tiger wrote:
    > > I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    > > Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons.
    > > No
    > > matter how many times I run the Adobe Unistall software it is not removed.
    > > Because of this I cannot install the latest version of FlashPlayer (v.
    > > 10.0.42.34). How do I accomplish this?
    > >
    > > I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    > > 2009 installed. I just installed the latest Java. I have worked
    > > extensively
    > > with an Adobe "helper" and we have eliminated all but IE8 as the possible
    > > problem. Can anyone help who has solved this problem previously?

    >
    > .
    >
     
  5. NC Tiger

    NC Tiger Flightless Bird

    --
    NC Tiger


    "Donald Anadell" wrote:

    >
    > "NC Tiger" <NCTiger@discussions.microsoft.com> wrote in message
    > news:37A6ED27-0402-4611-81FA-D0E48EF4632B@microsoft.com...
    > > I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    > > Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons.
    > > No
    > > matter how many times I run the Adobe Unistall software it is not removed.
    > > Because of this I cannot install the latest version of FlashPlayer (v.
    > > 10.0.42.34). How do I accomplish this?
    > >
    > > I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    > > 2009 installed. I just installed the latest Java. I have worked
    > > extensively
    > > with an Adobe "helper" and we have eliminated all but IE8 as the possible
    > > problem. Can anyone help who has solved this problem previously?

    >
    > Download the following two files and save them to your Desktop
    >
    > http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    > http://www.macromedia.com/go/full_flashplayer_win_ie
    >
    > 1. Disconnect from the Internet and temporarily disable any Real-Time
    > Secruity Application(s) running in the background on your machine.
    > 2. Run the Uninstaller file from the Desktop to completely remove the Flash
    > Player from your System.
    > 3. Run the Installer file from the Desktop to reinstall the latest version
    > of the Flash Player.
    >
    > If the above procedure doesn't resolve your issue, then it's possible that
    > you have a Registry Permissions problem that is preventing the Flash Player
    > from Uninstalling||installing properly. Follow the directions at the
    > following Adobe site for resetting your Registry Permissions:
    >
    > http://kb2.adobe.com/cps/494/cpsid_49419.html
    >
    > After completing steps 1 thru 8 for fixing your registry permissions, the go
    > back to and follow the above steps for uninstalling and reinstalling the
    > Flash Player.
    >
    >
    > Finally, if no joy with the above recommendations then Adobe offers free
    > email support(via a Web Case) for Flash Player installation problems, you
    > might turn there next:
    >
    > 1. Go to the Adobe Support Portal:
    > http://www.adobe.com/go/supportportal/
    >
    > 2. When you get to the Support Portal page, click on the Button that says:
    > "Create an Account"
    >
    > 3. Once you've created an account with Adobe and you're logged in to that
    > Account, at the bottom of the page use the selector to select:
    > "Installation Help"
    >
    > 4. In the 'Choose product' category put a tick in the radial next to:
    > "Additional products"
    >
    > 5. From the selection menu select:
    > "Adobe Flash Player"
    >
    > 6. Now click the button that says "Continue"
    >
    > You will taken to a page entitled:
    > "Create a support case"
    >
    > 7. Here you can type your support request and send it to Adobe
    >
    >
    >
    > Good luck,
    >
    > Donald Anadell
    > > --
    > > NC Tiger

    >
    >
    > .
    >
     
  6. Donald Anadell

    Donald Anadell Flightless Bird

    Did you mean to reply to my post, if so you forgot to add any content to
    your message.

    Donald Anadell


    "NC Tiger" <NCTiger@discussions.microsoft.com> wrote in message
    news:612411CE-A85F-49B3-9F6D-F57DCB151212@microsoft.com...
    >
    > --
    > NC Tiger
    >
    >
    > "Donald Anadell" wrote:
    >
    >>
    >> "NC Tiger" <NCTiger@discussions.microsoft.com> wrote in message
    >> news:37A6ED27-0402-4611-81FA-D0E48EF4632B@microsoft.com...
    >> > I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    >> > Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage
    >> > Add-Ons.
    >> > No
    >> > matter how many times I run the Adobe Unistall software it is not
    >> > removed.
    >> > Because of this I cannot install the latest version of FlashPlayer (v.
    >> > 10.0.42.34). How do I accomplish this?
    >> >
    >> > I am running Windows Pro XP, SP3, IE8 and have Norton Internet
    >> > Security,
    >> > 2009 installed. I just installed the latest Java. I have worked
    >> > extensively
    >> > with an Adobe "helper" and we have eliminated all but IE8 as the
    >> > possible
    >> > problem. Can anyone help who has solved this problem previously?

    >>
    >> Download the following two files and save them to your Desktop
    >>
    >> http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    >> http://www.macromedia.com/go/full_flashplayer_win_ie
    >>
    >> 1. Disconnect from the Internet and temporarily disable any Real-Time
    >> Secruity Application(s) running in the background on your machine.
    >> 2. Run the Uninstaller file from the Desktop to completely remove the
    >> Flash
    >> Player from your System.
    >> 3. Run the Installer file from the Desktop to reinstall the latest
    >> version
    >> of the Flash Player.
    >>
    >> If the above procedure doesn't resolve your issue, then it's possible
    >> that
    >> you have a Registry Permissions problem that is preventing the Flash
    >> Player
    >> from Uninstalling||installing properly. Follow the directions at the
    >> following Adobe site for resetting your Registry Permissions:
    >>
    >> http://kb2.adobe.com/cps/494/cpsid_49419.html
    >>
    >> After completing steps 1 thru 8 for fixing your registry permissions, the
    >> go
    >> back to and follow the above steps for uninstalling and reinstalling the
    >> Flash Player.
    >>
    >>
    >> Finally, if no joy with the above recommendations then Adobe offers free
    >> email support(via a Web Case) for Flash Player installation problems, you
    >> might turn there next:
    >>
    >> 1. Go to the Adobe Support Portal:
    >> http://www.adobe.com/go/supportportal/
    >>
    >> 2. When you get to the Support Portal page, click on the Button that
    >> says:
    >> "Create an Account"
    >>
    >> 3. Once you've created an account with Adobe and you're logged in to that
    >> Account, at the bottom of the page use the selector to select:
    >> "Installation Help"
    >>
    >> 4. In the 'Choose product' category put a tick in the radial next to:
    >> "Additional products"
    >>
    >> 5. From the selection menu select:
    >> "Adobe Flash Player"
    >>
    >> 6. Now click the button that says "Continue"
    >>
    >> You will taken to a page entitled:
    >> "Create a support case"
    >>
    >> 7. Here you can type your support request and send it to Adobe
    >>
    >>
    >>
    >> Good luck,
    >>
    >> Donald Anadell
    >> > --
    >> > NC Tiger

    >>
    >>
    >> .
    >>
     
  7. NC Tiger

    NC Tiger Flightless Bird

    Hi,
    For some reason my message to you did not post. I wrote to thank you for
    responding to my question and to say that I was unaware of it until last week
    since I received no email message.

    I had alsready tried all the un-install/install steps using the Adobe
    downloads previously several times. I may not have cummunicated clearly
    enough that the only problem I have is that the 2 items mentioned in my
    origianl question will not disappear from the Flash folder or the maage
    add-ons.

    Friends in other sates who are advanced computer uses advise me against
    "messing " with the registry. They say one should be quite accomplished and
    comfortable in dong so. That is not me since I have no technical
    inclinaitons.

    In the past year I have contaced Adobe, Norton, Microsoft and Dell about
    this and I just get shuffled around. I have worked recently with a gentleman
    from Adobe who has been quite helpful - had me do everything we could to
    remove the 2 items after we got FP working again. He suggested I contact
    Mircosoft one last time in case they had any suggestions about IE8 that could
    be preventing removal.

    Since you suggest I go back to Adobe I am resolved that, as in life, some
    things just can't be fixed. I do appreciate your interest and response,
    however.
    NC Tiger


    "Donald Anadell" wrote:

    >
    > "NC Tiger" <NCTiger@discussions.microsoft.com> wrote in message
    > news:37A6ED27-0402-4611-81FA-D0E48EF4632B@microsoft.com...
    > > I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    > > Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons.
    > > No
    > > matter how many times I run the Adobe Unistall software it is not removed.
    > > Because of this I cannot install the latest version of FlashPlayer (v.
    > > 10.0.42.34). How do I accomplish this?
    > >
    > > I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    > > 2009 installed. I just installed the latest Java. I have worked
    > > extensively
    > > with an Adobe "helper" and we have eliminated all but IE8 as the possible
    > > problem. Can anyone help who has solved this problem previously?

    >
    > Download the following two files and save them to your Desktop
    >
    > http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
    > http://www.macromedia.com/go/full_flashplayer_win_ie
    >
    > 1. Disconnect from the Internet and temporarily disable any Real-Time
    > Secruity Application(s) running in the background on your machine.
    > 2. Run the Uninstaller file from the Desktop to completely remove the Flash
    > Player from your System.
    > 3. Run the Installer file from the Desktop to reinstall the latest version
    > of the Flash Player.
    >
    > If the above procedure doesn't resolve your issue, then it's possible that
    > you have a Registry Permissions problem that is preventing the Flash Player
    > from Uninstalling||installing properly. Follow the directions at the
    > following Adobe site for resetting your Registry Permissions:
    >
    > http://kb2.adobe.com/cps/494/cpsid_49419.html
    >
    > After completing steps 1 thru 8 for fixing your registry permissions, the go
    > back to and follow the above steps for uninstalling and reinstalling the
    > Flash Player.
    >
    >
    > Finally, if no joy with the above recommendations then Adobe offers free
    > email support(via a Web Case) for Flash Player installation problems, you
    > might turn there next:
    >
    > 1. Go to the Adobe Support Portal:
    > http://www.adobe.com/go/supportportal/
    >
    > 2. When you get to the Support Portal page, click on the Button that says:
    > "Create an Account"
    >
    > 3. Once you've created an account with Adobe and you're logged in to that
    > Account, at the bottom of the page use the selector to select:
    > "Installation Help"
    >
    > 4. In the 'Choose product' category put a tick in the radial next to:
    > "Additional products"
    >
    > 5. From the selection menu select:
    > "Adobe Flash Player"
    >
    > 6. Now click the button that says "Continue"
    >
    > You will taken to a page entitled:
    > "Create a support case"
    >
    > 7. Here you can type your support request and send it to Adobe
    >
    >
    >
    > Good luck,
    >
    > Donald Anadell
    > > --
    > > NC Tiger

    >
    >
    > .
    >
     
  8. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Try the following:

    1. Download the Norton Removal Tool, saving it to your desktop:
    ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    2. Close any open applications (i.e., anything with an icon on the taskbar).

    3. After making certain you have a copy of your Product Key handy, uninstall
    Norton Internet Security, LiveUpdate & any Norton Add-ons via Add/Remove
    Programs and reboot.

    4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.

    NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
    browsing; reading email; chatting) until you've completed Step #7 below!

    5. Double-click on the file you saved in #1 above to run the utility. Don't
    TOUCH your keyboard until the run completes, then reboot.

    6. Do a clean install of NIS 2010 using your Product ID & reboot:
    http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

    TIP: Do not enable or install any Norton Add-ons (e.g., Norton
    Anti-Phishing) just yet.

    7. Manually and repeatedly run LiveUpdate until you get a "no more updates"
    prompt.

    8. Test.


    NC Tiger wrote:
    > Thanks for responding. As I mentioned to Mr. Anadell, I did not realize I
    > had replys. Please also refer to the message I just posted to him for
    > further information.
    >
    > To answer your questons, yes Norton is current. And no, no other versions
    > of Norton or McAfee have been installed on this computer.
    >
    >> Is your NIS 2009 subscription current?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on the
    >> computer (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it; NIS 2007)?
    >>
    >> NC Tiger wrote:
    >>> I have Flash Player v.9.0.16.0 in the Macromed/Flash folder and the
    >>> Shockwave Flash Object v.9.0.16.0 ActiveX control in the Manage Add-Ons.
    >>> No
    >>> matter how many times I run the Adobe Unistall software it is not
    >>> removed.
    >>> Because of this I cannot install the latest version of FlashPlayer (v.
    >>> 10.0.42.34). How do I accomplish this?
    >>>
    >>> I am running Windows Pro XP, SP3, IE8 and have Norton Internet Security,
    >>> 2009 installed. I just installed the latest Java. I have worked
    >>> extensively
    >>> with an Adobe "helper" and we have eliminated all but IE8 as the
    >>> possible
    >>> problem. Can anyone help who has solved this problem previously?

    >>
    >> .
     

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