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Can't get Windows XP SP3 to recognise my Canon SX120 IS digital ca

J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Many thanks - I'll have a look and let you know if this helps

Julia

"Doug W." wrote:

> Try this:
> http://www.usa.canon.com/consumer/c...categoryid=144&modelid=19211#SupportDetailAct
>
> Click the support Tab from the opening screen. Lots of info
> there.
>
>
> ==================
>
>
> "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote
> in message
> news:C4FAB968-D2E9-4162-890F-A1290E810AF1@microsoft.com...
> > Many thanks - lots of helpful ideas there - I'll start working
> > through them
> > and let you know how I get on
> >
> > Julia
> >
> > "Paul" wrote:
> >
> >> Julia Hopkins wrote:
> >> > Many thanks
> >> >
> >> > The camera is not even visible in Device Manager - the PC
> >> > just does not seem
> >> > to want to connect to it at all. Does that modify your
> >> > advice?
> >> >
> >> > Julia
> >> >
> >>
> >> On one camera I played with, you had to use the OSD on the
> >> camera
> >> to set it into the correct mode. I checked the manual for
> >> your Canon, and it doesn't appear to need anything like that.
> >> One of the reasons for the MTP protocol, is it should work
> >> as soon as the camera is wired up.
> >>
> >> I presume the camera has a working battery, the OSD is
> >> working
> >> and so on. The USB probably isn't providing appreciable
> >> power for this operation. On the computer you're having
> >> problems on, connect the cable to a USB connector on the
> >> back. Of the ports on the computer, the back ones have
> >> the "best quality" from a signal and power perspective.
> >> I recommend testing with those first.
> >>
> >> You can download a copy of UVCView, and watch the UVCView
> >> window when the camera is plugged in. If the camera is
> >> "there",
> >> you may see some data appear on the right hand pane.
> >> Microsoft
> >> used to have a link for this download, but they're removed
> >> it.
> >> UVCView2 is supposed to be available, but I haven't located
> >> an easy download for it yet. As of right now, this is
> >> my best source of UVCView.
> >>
> >> *******
> >> ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
> >> http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
> >>
> >> File size is 167,232 bytes.
> >> MD5sum is 93244d84d79314898e62d21cecc4ca5e
> >>
> >> This is a picture of what the UVCView info looks like.
> >>
> >> http://www.die.de/blog/content/binary/usbview.png
> >>
> >> Some information on the parameters seen in UVCView.
> >>
> >> http://www.beyondlogic.org/usbnutshell/usb5.htm
> >>
> >> You should be able to get VEN and DEV info from a plugged
> >> in device. That program will also help you determine whether
> >> the camera is alive at all or not.
> >> *******
> >>
> >> Even if you didn't have MTP support installed on that
> >> computer, you should still see a response in UVCView, because
> >> it is working at the physical layer. Getting the camera
> >> to appear in Windows elsewhere, could take higher layers
> >> of software. As far as I know, UVCView only works for ports
> >> directly on the computer, and likely doesn't know about
> >> devices on external hub boxes.
> >>
> >> HTH,
> >> Paul
> >> .
> >>
>
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

Nothing obvious at first sight, but I do need to check for hidden files when
I am next at home - maybe that will reveal something - I'll let you know

Julia

"Bob I" wrote:

> Just a thought but perhaps it is MIS-recognized? Is there any odd
> entries in the Device Manager, for something you don't have?
>
> Julia Hopkins wrote:
>
> > Thanks
> >
> > I did contact Canon Support as one of my first actions - they said that as
> > the camera was recognised by another PC, it must be an issue with Windows, so
> > advised me to contact Microsoft
> >
> > Julia
> >
> > "Sy Kosis" wrote:
> >
> >
> >>"Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
> >>news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
> >>: Many thanks
> >>:
> >>: The camera did come with software, which I have tried un-installing and
> >>: re-installing without success. The software does appear to be optional -
> >>it
> >>: says-so in the manual, and the camera is recognised by a different PC that
> >>: doesn't have the software installed. So I am more suspicious of the
> >>Windows
> >>: drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> >>the
> >>: Registry settings, but not really sure what to try next
> >>:
> >>What did canon support say when you told them about the problem? Oh, you
> >>haven't contacted them yet? Hmmm.
> >>
> >>
> >>.
> >>
>
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

It's a good suggestion, but unfortunately yes I have, without result I'm
afraid. I tried various combinations of the order of connection / switching
camera on etc, all to no avail. But as soon as I use a diffrent PC, also
running XP SP3, and using the same cable, it works immediately whatever order
I do things in. Strange, and more than a little frustrating! But I'll keep
on trying - any other helpful suggestions very welcome

Julia


"Jim" wrote:

> On Tue, 29 Jun 2010 14:20:52 -0700, Julia Hopkins
> <JuliaHopkins@discussions.microsoft.com> wrote:
>
> >Thanks
> >
> >No memory card slots unfortunately, but thanks for the suggestion
> >
> >Canon have said - not entirely unreasonably - that as the camera does
> >connect to another PC that the issue must be with the PC / OS and not the
> >camera
> >
> >Julia
> >
> >"Billns" wrote:
> >
> >> On 6/29/2010 4:25 AM, Julia Hopkins wrote:
> >> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> >> > camera via the USB port. My PC recognises other devices via the same USB
> >> > port. The camera is recognised by other Windows XP SP3 PC's using the same
> >> > USB cable. Any ideas, anybody?
> >>
> >> If your computer has memory card slots try removing the memory card from
> >> the camera and inserting it into the proper slot.
> >>
> >> I had the opposite problem for a while - the computer recognized the
> >> Canon camera but not the memory card.
> >>
> >> Perhaps a call to Canon is in order.
> >>
> >> Bill
> >> .
> >>
>
> Have you tried connecting usb cable to computer then connecting to
> camera ?
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

I'll try the AC adapter idea - sounds a bit unlikely, but you never know,
got to be worth a try, and I have seen a suggestion in a different forum
about an apparently similar issue to mine that suggested removing batteries,
so there may be something in the camera power options. I'll let you know

Julia

"Billns" wrote:

> On 6/29/2010 2:20 PM, Julia Hopkins wrote:
> > Thanks
> >
> > No memory card slots unfortunately, but thanks for the suggestion
> >
> > Canon have said - not entirely unreasonably - that as the camera does
> > connect to another PC that the issue must be with the PC / OS and not the
> > camera
> >
> > Julia
> >
> > "Billns" wrote:
> >
> >> On 6/29/2010 4:25 AM, Julia Hopkins wrote:
> >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> >>> camera via the USB port. My PC recognises other devices via the same USB
> >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
> >>> USB cable. Any ideas, anybody?
> >>
> >> If your computer has memory card slots try removing the memory card from
> >> the camera and inserting it into the proper slot.
> >>
> >> I had the opposite problem for a while - the computer recognized the
> >> Canon camera but not the memory card.
> >>
> >> Perhaps a call to Canon is in order.
> >>
> >> Bill
> >> .
> >>
> The manual that came with my Canon camera recommends having the camera
> plugged in to an AC adapter when connecting it to the computer. That
> doesn't seem to be necessary in my case. And if the camera is recognized
> in other computers it does indeed look like a Windows problem rather
> than a Canon problem.
>
> Bill
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

But sorry, you're going to have to help me out a little here (I'm very much
an amateur techie, if that) - how will I know if WIA is running - should it
be in Task Manager when I connect the camera?

Julia

"John John - MVP" wrote:

> Is the Windows Image Acquisition (WIA) service running?
>
> John
>
> Julia Hopkins wrote:
> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> > camera via the USB port. My PC recognises other devices via the same USB
> > port. The camera is recognised by other Windows XP SP3 PC's using the same
> > USB cable. Any ideas, anybody?
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

It isn't there at all, whichever USB port I try

But - and this is what makes is so strange - other devices are recognised
via any of the USB ports on this PC

And - stranger still - the camera is recognised by other PC's also running
Windows XP SP3 using the same USB cable

So it's like it's not the camera or cable per se, and it's not the PC per
se, it is absolutely the interaction between them that's not working.

I'll keep working through all these hepful suggestions that I'm getting -
there's a solution out there somewhere!

Julia

"Mark Adams" wrote:

>
>
> "Julia Hopkins" wrote:
>
> > Thanks
> >
> > I did contact Canon Support as one of my first actions - they said that as
> > the camera was recognised by another PC, it must be an issue with Windows, so
> > advised me to contact Microsoft
> >
> > Julia
> >
>
>
> Go into Disk Management and see if a "USB Mass Storage Device" is listed
> there. If there is, does it have a drive letter assigned? If not, assign it
> one. If it doesn't appear in Disk Management, the computer isn't
> communicating with the camera at all. Try attaching it to different USB ports.
>
>
> > "Sy Kosis" wrote:
> >
> > >
> > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
> > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
> > > : Many thanks
> > > :
> > > : The camera did come with software, which I have tried un-installing and
> > > : re-installing without success. The software does appear to be optional -
> > > it
> > > : says-so in the manual, and the camera is recognised by a different PC that
> > > : doesn't have the software installed. So I am more suspicious of the
> > > Windows
> > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> > > the
> > > : Registry settings, but not really sure what to try next
> > > :
> > > What did canon support say when you told them about the problem? Oh, you
> > > haven't contacted them yet? Hmmm.
> > >
> > >
> > > .
> > >
 
J

John John - MVP

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Look in the Services Management Console. To open the console enter
services.msc in the Start Menu Run box. In the console scroll down the
list to "Windows Image Acquisition (WIA)" and make sure that the service
is running. If it isn't already set to Automatic start you could set
the startup type for the service to Automatic and reboot the machine
(Double click on the service to open its properties page and to change
the startup type).

John

Julia Hopkins wrote:
> Thanks
>
> But sorry, you're going to have to help me out a little here (I'm very much
> an amateur techie, if that) - how will I know if WIA is running - should it
> be in Task Manager when I connect the camera?
>
> Julia
>
> "John John - MVP" wrote:
>
>> Is the Windows Image Acquisition (WIA) service running?
>>
>> John
>>
>> Julia Hopkins wrote:
>>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
>>> camera via the USB port. My PC recognises other devices via the same USB
>>> port. The camera is recognised by other Windows XP SP3 PC's using the same
>>> USB cable. Any ideas, anybody?
>> .
>>
 
U

Unknown

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Do you have a driver for the camera? If so, delete it (if previously
installed). Then, load the driver without the camera
attached. Power off and reboot with the camera attached.
"Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
news:C66B0BF1-1759-4ECB-BE84-AC22B5D06382@microsoft.com...
> Thanks
>
> It isn't there at all, whichever USB port I try
>
> But - and this is what makes is so strange - other devices are recognised
> via any of the USB ports on this PC
>
> And - stranger still - the camera is recognised by other PC's also running
> Windows XP SP3 using the same USB cable
>
> So it's like it's not the camera or cable per se, and it's not the PC per
> se, it is absolutely the interaction between them that's not working.
>
> I'll keep working through all these hepful suggestions that I'm getting -
> there's a solution out there somewhere!
>
> Julia
>
> "Mark Adams" wrote:
>
>>
>>
>> "Julia Hopkins" wrote:
>>
>> > Thanks
>> >
>> > I did contact Canon Support as one of my first actions - they said that
>> > as
>> > the camera was recognised by another PC, it must be an issue with
>> > Windows, so
>> > advised me to contact Microsoft
>> >
>> > Julia
>> >
>>
>>
>> Go into Disk Management and see if a "USB Mass Storage Device" is listed
>> there. If there is, does it have a drive letter assigned? If not, assign
>> it
>> one. If it doesn't appear in Disk Management, the computer isn't
>> communicating with the camera at all. Try attaching it to different USB
>> ports.
>>
>>
>> > "Sy Kosis" wrote:
>> >
>> > >
>> > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in
>> > > message
>> > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
>> > > : Many thanks
>> > > :
>> > > : The camera did come with software, which I have tried un-installing
>> > > and
>> > > : re-installing without success. The software does appear to be
>> > > optional -
>> > > it
>> > > : says-so in the manual, and the camera is recognised by a different
>> > > PC that
>> > > : doesn't have the software installed. So I am more suspicious of
>> > > the
>> > > Windows
>> > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or
>> > > perhaps
>> > > the
>> > > : Registry settings, but not really sure what to try next
>> > > :
>> > > What did canon support say when you told them about the problem? Oh,
>> > > you
>> > > haven't contacted them yet? Hmmm.
>> > >
>> > >
>> > > .
>> > >
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Great - thanks - I'll give this a go when I get back home, and let you know
how I get on

Julia

"John John - MVP" wrote:

> Look in the Services Management Console. To open the console enter
> services.msc in the Start Menu Run box. In the console scroll down the
> list to "Windows Image Acquisition (WIA)" and make sure that the service
> is running. If it isn't already set to Automatic start you could set
> the startup type for the service to Automatic and reboot the machine
> (Double click on the service to open its properties page and to change
> the startup type).
>
> John
>
> Julia Hopkins wrote:
> > Thanks
> >
> > But sorry, you're going to have to help me out a little here (I'm very much
> > an amateur techie, if that) - how will I know if WIA is running - should it
> > be in Task Manager when I connect the camera?
> >
> > Julia
> >
> > "John John - MVP" wrote:
> >
> >> Is the Windows Image Acquisition (WIA) service running?
> >>
> >> John
> >>
> >> Julia Hopkins wrote:
> >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> >>> camera via the USB port. My PC recognises other devices via the same USB
> >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
> >>> USB cable. Any ideas, anybody?
> >> .
> >>
> .
>
 
A

apistomaster(nospam)

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

On Jun 30, 3:08 pm, Julia Hopkins
<JuliaHopk...@discussions.microsoft.com> wrote:
> Great - thanks  - I'll give this a go when I get back home, and let youknow
> how I get on
>
> Julia
>
> "John John - MVP" wrote:
>
> > Look in the Services Management Console.  To open the console enter
> > services.msc  in the Start Menu Run box.  In the console scroll down the
> > list to "Windows Image Acquisition (WIA)" and make sure that the service
> > is running.  If it isn't already set to Automatic start you could set
> > the startup type for the service to Automatic and reboot the machine
> > (Double click on the service to open its properties page and to change
> > the startup type).
>
> > John
>
> > Julia Hopkins wrote:
> > > Thanks
>
> > > But sorry, you're going to have to help me out a little here (I'm very much
> > > an amateur techie, if that) - how will I know if WIA is running - should it
> > > be in Task Manager when I connect the camera?
>
> > > Julia
>
> > > "John John - MVP" wrote:
>
> > >> Is the Windows Image Acquisition (WIA) service running?
>
> > >> John
>
> > >> Julia Hopkins wrote:
> > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> > >>> camera via the USB port.  My PC recognises other devices via the same USB
> > >>> port.  The camera is recognised by other Windows XP SP3 PC's using the same
> > >>> USB cable.  Any ideas, anybody?
> > >> .
>
> > .

Probably an off the wall suggestion but what about copying the
settings from the camera compatible computer to a thumb drive the down
load it to the recalcitrant computer?
The only reason for using a power adapter would be if you had a large
amount of data to work on, imo.
A card reader would be cheaper than an AC adapter anyway if one will
work since apparently the offending computer seems to be choosy about
what devices it will recognize.
All cameras I have used display a short menu beginning with "PC" high
light at the top even if the camera is turned off when they are
connected. Press "OK" and the device is recognized as another Drive
letter.
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

OK - I'll give this a go when I'm next at home and let you know how I get on

Julia

"Unknown" wrote:

> Do you have a driver for the camera? If so, delete it (if previously
> installed). Then, load the driver without the camera
> attached. Power off and reboot with the camera attached.
> "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
> news:C66B0BF1-1759-4ECB-BE84-AC22B5D06382@microsoft.com...
> > Thanks
> >
> > It isn't there at all, whichever USB port I try
> >
> > But - and this is what makes is so strange - other devices are recognised
> > via any of the USB ports on this PC
> >
> > And - stranger still - the camera is recognised by other PC's also running
> > Windows XP SP3 using the same USB cable
> >
> > So it's like it's not the camera or cable per se, and it's not the PC per
> > se, it is absolutely the interaction between them that's not working.
> >
> > I'll keep working through all these hepful suggestions that I'm getting -
> > there's a solution out there somewhere!
> >
> > Julia
> >
> > "Mark Adams" wrote:
> >
> >>
> >>
> >> "Julia Hopkins" wrote:
> >>
> >> > Thanks
> >> >
> >> > I did contact Canon Support as one of my first actions - they said that
> >> > as
> >> > the camera was recognised by another PC, it must be an issue with
> >> > Windows, so
> >> > advised me to contact Microsoft
> >> >
> >> > Julia
> >> >
> >>
> >>
> >> Go into Disk Management and see if a "USB Mass Storage Device" is listed
> >> there. If there is, does it have a drive letter assigned? If not, assign
> >> it
> >> one. If it doesn't appear in Disk Management, the computer isn't
> >> communicating with the camera at all. Try attaching it to different USB
> >> ports.
> >>
> >>
> >> > "Sy Kosis" wrote:
> >> >
> >> > >
> >> > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in
> >> > > message
> >> > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
> >> > > : Many thanks
> >> > > :
> >> > > : The camera did come with software, which I have tried un-installing
> >> > > and
> >> > > : re-installing without success. The software does appear to be
> >> > > optional -
> >> > > it
> >> > > : says-so in the manual, and the camera is recognised by a different
> >> > > PC that
> >> > > : doesn't have the software installed. So I am more suspicious of
> >> > > the
> >> > > Windows
> >> > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or
> >> > > perhaps
> >> > > the
> >> > > : Registry settings, but not really sure what to try next
> >> > > :
> >> > > What did canon support say when you told them about the problem? Oh,
> >> > > you
> >> > > haven't contacted them yet? Hmmm.
> >> > >
> >> > >
> >> > > .
> >> > >
>
>
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thanks

Off the wall or not, I will try it if the other helpful suggestions on this
thread don't resolve the problem. I'll let you know how I get on

Julia

"apistomaster(nospam)" wrote:

> On Jun 30, 3:08 pm, Julia Hopkins
> <JuliaHopk...@discussions.microsoft.com> wrote:
> > Great - thanks - I'll give this a go when I get back home, and let you know
> > how I get on
> >
> > Julia
> >
> > "John John - MVP" wrote:
> >
> > > Look in the Services Management Console. To open the console enter
> > > services.msc in the Start Menu Run box. In the console scroll down the
> > > list to "Windows Image Acquisition (WIA)" and make sure that the service
> > > is running. If it isn't already set to Automatic start you could set
> > > the startup type for the service to Automatic and reboot the machine
> > > (Double click on the service to open its properties page and to change
> > > the startup type).
> >
> > > John
> >
> > > Julia Hopkins wrote:
> > > > Thanks
> >
> > > > But sorry, you're going to have to help me out a little here (I'm very much
> > > > an amateur techie, if that) - how will I know if WIA is running - should it
> > > > be in Task Manager when I connect the camera?
> >
> > > > Julia
> >
> > > > "John John - MVP" wrote:
> >
> > > >> Is the Windows Image Acquisition (WIA) service running?
> >
> > > >> John
> >
> > > >> Julia Hopkins wrote:
> > > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> > > >>> camera via the USB port. My PC recognises other devices via the same USB
> > > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
> > > >>> USB cable. Any ideas, anybody?
> > > >> .
> >
> > > .
>
> Probably an off the wall suggestion but what about copying the
> settings from the camera compatible computer to a thumb drive the down
> load it to the recalcitrant computer?
> The only reason for using a power adapter would be if you had a large
> amount of data to work on, imo.
> A card reader would be cheaper than an AC adapter anyway if one will
> work since apparently the offending computer seems to be choosy about
> what devices it will recognize.
> All cameras I have used display a short menu beginning with "PC" high
> light at the top even if the camera is turned off when they are
> connected. Press "OK" and the device is recognized as another Drive
> letter.
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thank you to everybody who has offered suggestions to date. The problem is
not yet resolved, but I think that we are closing in on it! I can now say
that the camera is found in Device Manager, but with this message:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged (code 19)"

Unistalling / Reinstalling the software that came with the camera has no
effect, nor does using the Windows Troubleshoot option in Device Manager.

So, with this new information, any more ideas anybody?

Thanks - Julia


"Julia Hopkins" wrote:

> Thanks
>
> Off the wall or not, I will try it if the other helpful suggestions on this
> thread don't resolve the problem. I'll let you know how I get on
>
> Julia
>
> "apistomaster(nospam)" wrote:
>
> > On Jun 30, 3:08 pm, Julia Hopkins
> > <JuliaHopk...@discussions.microsoft.com> wrote:
> > > Great - thanks - I'll give this a go when I get back home, and let you know
> > > how I get on
> > >
> > > Julia
> > >
> > > "John John - MVP" wrote:
> > >
> > > > Look in the Services Management Console. To open the console enter
> > > > services.msc in the Start Menu Run box. In the console scroll down the
> > > > list to "Windows Image Acquisition (WIA)" and make sure that the service
> > > > is running. If it isn't already set to Automatic start you could set
> > > > the startup type for the service to Automatic and reboot the machine
> > > > (Double click on the service to open its properties page and to change
> > > > the startup type).
> > >
> > > > John
> > >
> > > > Julia Hopkins wrote:
> > > > > Thanks
> > >
> > > > > But sorry, you're going to have to help me out a little here (I'm very much
> > > > > an amateur techie, if that) - how will I know if WIA is running - should it
> > > > > be in Task Manager when I connect the camera?
> > >
> > > > > Julia
> > >
> > > > > "John John - MVP" wrote:
> > >
> > > > >> Is the Windows Image Acquisition (WIA) service running?
> > >
> > > > >> John
> > >
> > > > >> Julia Hopkins wrote:
> > > > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> > > > >>> camera via the USB port. My PC recognises other devices via the same USB
> > > > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
> > > > >>> USB cable. Any ideas, anybody?
> > > > >> .
> > >
> > > > .
> >
> > Probably an off the wall suggestion but what about copying the
> > settings from the camera compatible computer to a thumb drive the down
> > load it to the recalcitrant computer?
> > The only reason for using a power adapter would be if you had a large
> > amount of data to work on, imo.
> > A card reader would be cheaper than an AC adapter anyway if one will
> > work since apparently the offending computer seems to be choosy about
> > what devices it will recognize.
> > All cameras I have used display a short menu beginning with "PC" high
> > light at the top even if the camera is turned off when they are
> > connected. Press "OK" and the device is recognized as another Drive
> > letter.
> > .
> >
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Sorry, what I said below about the camera not being found in Device Manager
was wrong. It is found, with this message:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged (code 19)"

Uninstallng / Reinstalling the software that came wth it has no effect, nor
does running the Troubleshoot option in Device Manager. Any other deas?

Julia

"Julia Hopkins" wrote:

> Many thanks - lots of helpful ideas there - I'll start working through them
> and let you know how I get on
>
> Julia
>
> "Paul" wrote:
>
> > Julia Hopkins wrote:
> > > Many thanks
> > >
> > > The camera is not even visible in Device Manager - the PC just does not seem
> > > to want to connect to it at all. Does that modify your advice?
> > >
> > > Julia
> > >
> >
> > On one camera I played with, you had to use the OSD on the camera
> > to set it into the correct mode. I checked the manual for
> > your Canon, and it doesn't appear to need anything like that.
> > One of the reasons for the MTP protocol, is it should work
> > as soon as the camera is wired up.
> >
> > I presume the camera has a working battery, the OSD is working
> > and so on. The USB probably isn't providing appreciable
> > power for this operation. On the computer you're having
> > problems on, connect the cable to a USB connector on the
> > back. Of the ports on the computer, the back ones have
> > the "best quality" from a signal and power perspective.
> > I recommend testing with those first.
> >
> > You can download a copy of UVCView, and watch the UVCView
> > window when the camera is plugged in. If the camera is "there",
> > you may see some data appear on the right hand pane. Microsoft
> > used to have a link for this download, but they're removed it.
> > UVCView2 is supposed to be available, but I haven't located
> > an easy download for it yet. As of right now, this is
> > my best source of UVCView.
> >
> > *******
> > ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
> > http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
> >
> > File size is 167,232 bytes.
> > MD5sum is 93244d84d79314898e62d21cecc4ca5e
> >
> > This is a picture of what the UVCView info looks like.
> >
> > http://www.die.de/blog/content/binary/usbview.png
> >
> > Some information on the parameters seen in UVCView.
> >
> > http://www.beyondlogic.org/usbnutshell/usb5.htm
> >
> > You should be able to get VEN and DEV info from a plugged
> > in device. That program will also help you determine whether
> > the camera is alive at all or not.
> > *******
> >
> > Even if you didn't have MTP support installed on that
> > computer, you should still see a response in UVCView, because
> > it is working at the physical layer. Getting the camera
> > to appear in Windows elsewhere, could take higher layers
> > of software. As far as I know, UVCView only works for ports
> > directly on the computer, and likely doesn't know about
> > devices on external hub boxes.
> >
> > HTH,
> > Paul
> > .
> >
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Nothing odd in Device Manager, but I did find the camera, along with the
message:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged (code 19)"

Uninstalling / Reinstalling the software that came with it had no effect,
nor did the Troubleshoot option in Device Manager. Any other ideas?

Thanks - Julia

"Julia Hopkins" wrote:

> Thanks
>
> Nothing obvious at first sight, but I do need to check for hidden files when
> I am next at home - maybe that will reveal something - I'll let you know
>
> Julia
>
> "Bob I" wrote:
>
> > Just a thought but perhaps it is MIS-recognized? Is there any odd
> > entries in the Device Manager, for something you don't have?
> >
> > Julia Hopkins wrote:
> >
> > > Thanks
> > >
> > > I did contact Canon Support as one of my first actions - they said that as
> > > the camera was recognised by another PC, it must be an issue with Windows, so
> > > advised me to contact Microsoft
> > >
> > > Julia
> > >
> > > "Sy Kosis" wrote:
> > >
> > >
> > >>"Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
> > >>news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
> > >>: Many thanks
> > >>:
> > >>: The camera did come with software, which I have tried un-installing and
> > >>: re-installing without success. The software does appear to be optional -
> > >>it
> > >>: says-so in the manual, and the camera is recognised by a different PC that
> > >>: doesn't have the software installed. So I am more suspicious of the
> > >>Windows
> > >>: drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> > >>the
> > >>: Registry settings, but not really sure what to try next
> > >>:
> > >>What did canon support say when you told them about the problem? Oh, you
> > >>haven't contacted them yet? Hmmm.
> > >>
> > >>
> > >>.
> > >>
> >
> > .
> >
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

I have now ascertained that the camera is communicating with the PC, but
there is a problem - in Device Manager it says:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged (code 19)"

Uninstalling / Reinstalling the camera software has no effect, nor does the
Device Manager Troubleshoot option. Any other ideas?

Thanks - Julia

"Julia Hopkins" wrote:

> Thanks
>
> It isn't there at all, whichever USB port I try
>
> But - and this is what makes is so strange - other devices are recognised
> via any of the USB ports on this PC
>
> And - stranger still - the camera is recognised by other PC's also running
> Windows XP SP3 using the same USB cable
>
> So it's like it's not the camera or cable per se, and it's not the PC per
> se, it is absolutely the interaction between them that's not working.
>
> I'll keep working through all these hepful suggestions that I'm getting -
> there's a solution out there somewhere!
>
> Julia
>
> "Mark Adams" wrote:
>
> >
> >
> > "Julia Hopkins" wrote:
> >
> > > Thanks
> > >
> > > I did contact Canon Support as one of my first actions - they said that as
> > > the camera was recognised by another PC, it must be an issue with Windows, so
> > > advised me to contact Microsoft
> > >
> > > Julia
> > >
> >
> >
> > Go into Disk Management and see if a "USB Mass Storage Device" is listed
> > there. If there is, does it have a drive letter assigned? If not, assign it
> > one. If it doesn't appear in Disk Management, the computer isn't
> > communicating with the camera at all. Try attaching it to different USB ports.
> >
> >
> > > "Sy Kosis" wrote:
> > >
> > > >
> > > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
> > > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
> > > > : Many thanks
> > > > :
> > > > : The camera did come with software, which I have tried un-installing and
> > > > : re-installing without success. The software does appear to be optional -
> > > > it
> > > > : says-so in the manual, and the camera is recognised by a different PC that
> > > > : doesn't have the software installed. So I am more suspicious of the
> > > > Windows
> > > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> > > > the
> > > > : Registry settings, but not really sure what to try next
> > > > :
> > > > What did canon support say when you told them about the problem? Oh, you
> > > > haven't contacted them yet? Hmmm.
> > > >
> > > >
> > > > .
> > > >
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

It was set to automatic and it was started. So thanks for he idea, and I did
learn something from it, but not the solution I'm afriad. See other posts in
this thread rom me today for the latest update - any futher suggestions
gratefully accepted!

Julia

"Julia Hopkins" wrote:

> Great - thanks - I'll give this a go when I get back home, and let you know
> how I get on
>
> Julia
>
> "John John - MVP" wrote:
>
> > Look in the Services Management Console. To open the console enter
> > services.msc in the Start Menu Run box. In the console scroll down the
> > list to "Windows Image Acquisition (WIA)" and make sure that the service
> > is running. If it isn't already set to Automatic start you could set
> > the startup type for the service to Automatic and reboot the machine
> > (Double click on the service to open its properties page and to change
> > the startup type).
> >
> > John
> >
> > Julia Hopkins wrote:
> > > Thanks
> > >
> > > But sorry, you're going to have to help me out a little here (I'm very much
> > > an amateur techie, if that) - how will I know if WIA is running - should it
> > > be in Task Manager when I connect the camera?
> > >
> > > Julia
> > >
> > > "John John - MVP" wrote:
> > >
> > >> Is the Windows Image Acquisition (WIA) service running?
> > >>
> > >> John
> > >>
> > >> Julia Hopkins wrote:
> > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> > >>> camera via the USB port. My PC recognises other devices via the same USB
> > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
> > >>> USB cable. Any ideas, anybody?
> > >> .
> > >>
> > .
> >
 
P

Paul

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Julia Hopkins wrote:
> Nothing odd in Device Manager, but I did find the camera, along with the
> message:
>
> "Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged (code 19)"
>
> Uninstalling / Reinstalling the software that came with it had no effect,
> nor did the Troubleshoot option in Device Manager. Any other ideas?
>
> Thanks - Julia

http://support.microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?gssnb=1

If you

"Click Uninstall, and then click Scan for hardware changes to
load a usable driver."

as instructed, you can look in the setupapi.log file on your
C: drive, to see how it worked. The entry at the end of that
file, should contain info for the reloaded driver.

I can't really test any of that here, as I don't have any MTP
devices to experiment with. So I can't tell you what to expect
in C:/WINDOWS\setupapi.log . Does MTP need an entry in Services ?

I can find an example here, where the addition of some Apple
software might be part of the problem. I don't think this
applies to you, but who knows, maybe you're an iTunes user ?

http://social.technet.microsoft.com...a/thread/84923584-bf8e-49b4-addc-dc5b457d34db

Paul

>
> "Julia Hopkins" wrote:
>
>> Thanks
>>
>> Nothing obvious at first sight, but I do need to check for hidden files when
>> I am next at home - maybe that will reveal something - I'll let you know
>>
>> Julia
>>
>> "Bob I" wrote:
>>
>>> Just a thought but perhaps it is MIS-recognized? Is there any odd
>>> entries in the Device Manager, for something you don't have?
>>>
>>> Julia Hopkins wrote:
>>>
>>>> Thanks
>>>>
>>>> I did contact Canon Support as one of my first actions - they said that as
>>>> the camera was recognised by another PC, it must be an issue with Windows, so
>>>> advised me to contact Microsoft
>>>>
>>>> Julia
>>>>
>>>> "Sy Kosis" wrote:
>>>>
>>>>
>>>>> "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
>>>>> news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
>>>>> : Many thanks
>>>>> :
>>>>> : The camera did come with software, which I have tried un-installing and
>>>>> : re-installing without success. The software does appear to be optional -
>>>>> it
>>>>> : says-so in the manual, and the camera is recognised by a different PC that
>>>>> : doesn't have the software installed. So I am more suspicious of the
>>>>> Windows
>>>>> : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
>>>>> the
>>>>> : Registry settings, but not really sure what to try next
>>>>> :
>>>>> What did canon support say when you told them about the problem? Oh, you
>>>>> haven't contacted them yet? Hmmm.
>>>>>
>>>>>
>>>>> .
>>>>>
>>> .
>>>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

Thank you

Yes, I am an iTunes user, so there might be something in that. I'm away
again for a little while now, but as soon as I get back I'll work thrugh your
helpful suggestions

Thansk - Julia

"Paul" wrote:

> Julia Hopkins wrote:
> > Nothing odd in Device Manager, but I did find the camera, along with the
> > message:
> >
> > "Windows cannot start this hardware device because its configuration
> > information (in the registry) is incomplete or damaged (code 19)"
> >
> > Uninstalling / Reinstalling the software that came with it had no effect,
> > nor did the Troubleshoot option in Device Manager. Any other ideas?
> >
> > Thanks - Julia
>
> http://support.microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?gssnb=1
>
> If you
>
> "Click Uninstall, and then click Scan for hardware changes to
> load a usable driver."
>
> as instructed, you can look in the setupapi.log file on your
> C: drive, to see how it worked. The entry at the end of that
> file, should contain info for the reloaded driver.
>
> I can't really test any of that here, as I don't have any MTP
> devices to experiment with. So I can't tell you what to expect
> in C:/WINDOWS\setupapi.log . Does MTP need an entry in Services ?
>
> I can find an example here, where the addition of some Apple
> software might be part of the problem. I don't think this
> applies to you, but who knows, maybe you're an iTunes user ?
>
> http://social.technet.microsoft.com...a/thread/84923584-bf8e-49b4-addc-dc5b457d34db
>
> Paul
>
> >
> > "Julia Hopkins" wrote:
> >
> >> Thanks
> >>
> >> Nothing obvious at first sight, but I do need to check for hidden files when
> >> I am next at home - maybe that will reveal something - I'll let you know
> >>
> >> Julia
> >>
> >> "Bob I" wrote:
> >>
> >>> Just a thought but perhaps it is MIS-recognized? Is there any odd
> >>> entries in the Device Manager, for something you don't have?
> >>>
> >>> Julia Hopkins wrote:
> >>>
> >>>> Thanks
> >>>>
> >>>> I did contact Canon Support as one of my first actions - they said that as
> >>>> the camera was recognised by another PC, it must be an issue with Windows, so
> >>>> advised me to contact Microsoft
> >>>>
> >>>> Julia
> >>>>
> >>>> "Sy Kosis" wrote:
> >>>>
> >>>>
> >>>>> "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
> >>>>> news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
> >>>>> : Many thanks
> >>>>> :
> >>>>> : The camera did come with software, which I have tried un-installing and
> >>>>> : re-installing without success. The software does appear to be optional -
> >>>>> it
> >>>>> : says-so in the manual, and the camera is recognised by a different PC that
> >>>>> : doesn't have the software installed. So I am more suspicious of the
> >>>>> Windows
> >>>>> : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> >>>>> the
> >>>>> : Registry settings, but not really sure what to try next
> >>>>> :
> >>>>> What did canon support say when you told them about the problem? Oh, you
> >>>>> haven't contacted them yet? Hmmm.
> >>>>>
> >>>>>
> >>>>> .
> >>>>>
> >>> .
> >>>
> .
>
 
J

Julia Hopkins

Flightless Bird
Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

I have finally fixed ths issue!

I did it by following the advice at
http://pcsupport.about.com/od/findbyerrormessage/a/code-19-error.htm

The fix is at Step 3

Thanks everybody for your help

Julia

"Julia Hopkins" wrote:

> It was set to automatic and it was started. So thanks for he idea, and I did
> learn something from it, but not the solution I'm afriad. See other posts in
> this thread rom me today for the latest update - any futher suggestions
> gratefully accepted!
>
> Julia
>
> "Julia Hopkins" wrote:
>
> > Great - thanks - I'll give this a go when I get back home, and let you know
> > how I get on
> >
> > Julia
> >
> > "John John - MVP" wrote:
> >
> > > Look in the Services Management Console. To open the console enter
> > > services.msc in the Start Menu Run box. In the console scroll down the
> > > list to "Windows Image Acquisition (WIA)" and make sure that the service
> > > is running. If it isn't already set to Automatic start you could set
> > > the startup type for the service to Automatic and reboot the machine
> > > (Double click on the service to open its properties page and to change
> > > the startup type).
> > >
> > > John
> > >
> > > Julia Hopkins wrote:
> > > > Thanks
> > > >
> > > > But sorry, you're going to have to help me out a little here (I'm very much
> > > > an amateur techie, if that) - how will I know if WIA is running - should it
> > > > be in Task Manager when I connect the camera?
> > > >
> > > > Julia
> > > >
> > > > "John John - MVP" wrote:
> > > >
> > > >> Is the Windows Image Acquisition (WIA) service running?
> > > >>
> > > >> John
> > > >>
> > > >> Julia Hopkins wrote:
> > > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
> > > >>> camera via the USB port. My PC recognises other devices via the same USB
> > > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
> > > >>> USB cable. Any ideas, anybody?
> > > >> .
> > > >>
> > > .
> > >
 
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