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Can't get Windows XP SP3 to recognise my Canon SX120 IS digital ca

Discussion in 'Windows XP' started by Julia Hopkins, Jun 29, 2010.

  1. Julia Hopkins

    Julia Hopkins Flightless Bird

    I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    camera via the USB port. My PC recognises other devices via the same USB
    port. The camera is recognised by other Windows XP SP3 PC's using the same
    USB cable. Any ideas, anybody?
     
  2. Paul

    Paul Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digitalca

    Julia Hopkins wrote:
    > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > camera via the USB port. My PC recognises other devices via the same USB
    > port. The camera is recognised by other Windows XP SP3 PC's using the same
    > USB cable. Any ideas, anybody?


    Page 139 of the manual says:

    http://gdlp01.c-wss.com/gds/9/0300002409/04/PSSX120IS_CUG_EN_02.pdf

    "Communications Settings MTP,PTP"

    There are a couple protocols for operating a device like that.
    USB Mass Storage is frequently used for a lot of storage devices.
    When a camera uses such a mode, generally the idea would be, the
    camera stops accessing the flash memory, and the PC takes over. Such
    a camera would perhaps show a storage volume in the file explorer.

    MTP started as a proprietary protocol, which are supposed to support
    multiple access. The camera can access the storage at the same
    time as the computer.

    The difference would be, MTP may not be supported by default.
    At one time, the MTP driver was part of a WMP (Windows Media Player)
    download. I can't see a reference to the "Runtime", and in any
    case, if you had something like that installed, it might effectively
    be the same as installing the WMP.

    http://en.wikipedia.org/wiki/Media_Transfer_Protocol

    "On Microsoft Windows, MTP is supported in Microsoft Windows XP
    if Windows Media Player 10 or later versions are installed."

    "Windows XP supports MTP if Windows Media Player 10 or 11 (or
    the Windows Media 11 Runtime) is installed."

    MTP also supports digital rights management, which doesn't make
    too much sense in this case. Perhaps MTP would prevent an object
    protected by DRM, from being copied back into the camera memory.

    That's just a suggestion of a solution. Maybe the software that
    comes with the camera, has MTP support. Or maybe the specification
    in the manual is incomplete.

    I don't expect any of that would prevent the camera from establishing
    a USB connection. You could view the device when present, using
    UVCView from Microsoft. Or perhaps Device Manager would show
    a new entry, with a question mark showing if the necessary support
    for the camera wasn't present. To view Device Manager, you can
    go to Start : Run and enter devmgmt.msc as the program to run.
    That's a reasonably quick way to get to Device Manager.

    I can see a reference here, to seeing a "Portable Devices" entry in
    Device Manager, if an MTP device was present.

    http://kb.sandisk.com/app/answers/detail/a_id/42

    HTH,
    Paul
     
  3. Jim

    Jim Flightless Bird

    On Tue, 29 Jun 2010 04:25:22 -0700, Julia Hopkins
    <JuliaHopkins@discussions.microsoft.com> wrote:

    >
    >I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    >camera via the USB port. My PC recognises other devices via the same USB
    >port. The camera is recognised by other Windows XP SP3 PC's using the same
    >USB cable. Any ideas, anybody?


    Is it plugged in thru a hub ?
     
  4. Julia Hopkins

    Julia Hopkins Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Thanks

    No - direct cable connection between the camera and the PC via a USB cable

    Julia

    "Jim" wrote:

    > On Tue, 29 Jun 2010 04:25:22 -0700, Julia Hopkins
    > <JuliaHopkins@discussions.microsoft.com> wrote:
    >
    > >
    > >I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > >camera via the USB port. My PC recognises other devices via the same USB
    > >port. The camera is recognised by other Windows XP SP3 PC's using the same
    > >USB cable. Any ideas, anybody?

    >
    > Is it plugged in thru a hub ?
    > .
    >
     
  5. Julia Hopkins

    Julia Hopkins Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Many thanks

    The camera is not even visible in Device Manager - the PC just does not seem
    to want to connect to it at all. Does that modify your advice?

    Julia

    "Paul" wrote:

    > Julia Hopkins wrote:
    > > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > > camera via the USB port. My PC recognises other devices via the same USB
    > > port. The camera is recognised by other Windows XP SP3 PC's using the same
    > > USB cable. Any ideas, anybody?

    >
    > Page 139 of the manual says:
    >
    > http://gdlp01.c-wss.com/gds/9/0300002409/04/PSSX120IS_CUG_EN_02.pdf
    >
    > "Communications Settings MTP,PTP"
    >
    > There are a couple protocols for operating a device like that.
    > USB Mass Storage is frequently used for a lot of storage devices.
    > When a camera uses such a mode, generally the idea would be, the
    > camera stops accessing the flash memory, and the PC takes over. Such
    > a camera would perhaps show a storage volume in the file explorer.
    >
    > MTP started as a proprietary protocol, which are supposed to support
    > multiple access. The camera can access the storage at the same
    > time as the computer.
    >
    > The difference would be, MTP may not be supported by default.
    > At one time, the MTP driver was part of a WMP (Windows Media Player)
    > download. I can't see a reference to the "Runtime", and in any
    > case, if you had something like that installed, it might effectively
    > be the same as installing the WMP.
    >
    > http://en.wikipedia.org/wiki/Media_Transfer_Protocol
    >
    > "On Microsoft Windows, MTP is supported in Microsoft Windows XP
    > if Windows Media Player 10 or later versions are installed."
    >
    > "Windows XP supports MTP if Windows Media Player 10 or 11 (or
    > the Windows Media 11 Runtime) is installed."
    >
    > MTP also supports digital rights management, which doesn't make
    > too much sense in this case. Perhaps MTP would prevent an object
    > protected by DRM, from being copied back into the camera memory.
    >
    > That's just a suggestion of a solution. Maybe the software that
    > comes with the camera, has MTP support. Or maybe the specification
    > in the manual is incomplete.
    >
    > I don't expect any of that would prevent the camera from establishing
    > a USB connection. You could view the device when present, using
    > UVCView from Microsoft. Or perhaps Device Manager would show
    > a new entry, with a question mark showing if the necessary support
    > for the camera wasn't present. To view Device Manager, you can
    > go to Start : Run and enter devmgmt.msc as the program to run.
    > That's a reasonably quick way to get to Device Manager.
    >
    > I can see a reference here, to seeing a "Portable Devices" entry in
    > Device Manager, if an MTP device was present.
    >
    > http://kb.sandisk.com/app/answers/detail/a_id/42
    >
    > HTH,
    > Paul
    > .
    >
     
  6. smlunatick

    smlunatick Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    On Jun 29, 4:01 pm, Julia Hopkins
    <JuliaHopk...@discussions.microsoft.com> wrote:
    > Thanks
    >
    > No - direct cable connection between the camera and the PC via a USB cable
    >
    > Julia
    >
    > "Jim" wrote:
    > > On Tue, 29 Jun 2010 04:25:22 -0700, Julia Hopkins
    > > <JuliaHopk...@discussions.microsoft.com> wrote:

    >
    > > >I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > > >camera via the USB port.  My PC recognises other devices via the same USB
    > > >port.  The camera is recognised by other Windows XP SP3 PC's using the same
    > > >USB cable.  Any ideas, anybody?

    >
    > > Is it plugged in thru a hub ?
    > > .


    Did you also install the Canon software?
     
  7. Billns

    Billns Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digitalca

    On 6/29/2010 4:25 AM, Julia Hopkins wrote:
    > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > camera via the USB port. My PC recognises other devices via the same USB
    > port. The camera is recognised by other Windows XP SP3 PC's using the same
    > USB cable. Any ideas, anybody?


    If your computer has memory card slots try removing the memory card from
    the camera and inserting it into the proper slot.

    I had the opposite problem for a while - the computer recognized the
    Canon camera but not the memory card.

    Perhaps a call to Canon is in order.

    Bill
     
  8. Paul

    Paul Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Julia Hopkins wrote:
    > Many thanks
    >
    > The camera is not even visible in Device Manager - the PC just does not seem
    > to want to connect to it at all. Does that modify your advice?
    >
    > Julia
    >


    On one camera I played with, you had to use the OSD on the camera
    to set it into the correct mode. I checked the manual for
    your Canon, and it doesn't appear to need anything like that.
    One of the reasons for the MTP protocol, is it should work
    as soon as the camera is wired up.

    I presume the camera has a working battery, the OSD is working
    and so on. The USB probably isn't providing appreciable
    power for this operation. On the computer you're having
    problems on, connect the cable to a USB connector on the
    back. Of the ports on the computer, the back ones have
    the "best quality" from a signal and power perspective.
    I recommend testing with those first.

    You can download a copy of UVCView, and watch the UVCView
    window when the camera is plugged in. If the camera is "there",
    you may see some data appear on the right hand pane. Microsoft
    used to have a link for this download, but they're removed it.
    UVCView2 is supposed to be available, but I haven't located
    an easy download for it yet. As of right now, this is
    my best source of UVCView.

    *******
    ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
    http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

    File size is 167,232 bytes.
    MD5sum is 93244d84d79314898e62d21cecc4ca5e

    This is a picture of what the UVCView info looks like.

    http://www.die.de/blog/content/binary/usbview.png

    Some information on the parameters seen in UVCView.

    http://www.beyondlogic.org/usbnutshell/usb5.htm

    You should be able to get VEN and DEV info from a plugged
    in device. That program will also help you determine whether
    the camera is alive at all or not.
    *******

    Even if you didn't have MTP support installed on that
    computer, you should still see a response in UVCView, because
    it is working at the physical layer. Getting the camera
    to appear in Windows elsewhere, could take higher layers
    of software. As far as I know, UVCView only works for ports
    directly on the computer, and likely doesn't know about
    devices on external hub boxes.

    HTH,
    Paul
     
  9. Julia Hopkins

    Julia Hopkins Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Many thanks

    The camera did come with software, which I have tried un-installing and
    re-installing without success. The software does appear to be optional - it
    says-so in the manual, and the camera is recognised by a different PC that
    doesn't have the software installed. So I am more suspicious of the Windows
    drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps the
    Registry settings, but not really sure what to try next


    "smlunatick" wrote:

    > On Jun 29, 4:01 pm, Julia Hopkins
    > <JuliaHopk...@discussions.microsoft.com> wrote:
    > > Thanks
    > >
    > > No - direct cable connection between the camera and the PC via a USB cable
    > >
    > > Julia
    > >
    > > "Jim" wrote:
    > > > On Tue, 29 Jun 2010 04:25:22 -0700, Julia Hopkins
    > > > <JuliaHopk...@discussions.microsoft.com> wrote:

    > >
    > > > >I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > > > >camera via the USB port. My PC recognises other devices via the same USB
    > > > >port. The camera is recognised by other Windows XP SP3 PC's using the same
    > > > >USB cable. Any ideas, anybody?

    > >
    > > > Is it plugged in thru a hub ?
    > > > .

    >
    > Did you also install the Canon software?
    > .
    >
     
  10. Sy Kosis

    Sy Kosis Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
    news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
    : Many thanks
    :
    : The camera did come with software, which I have tried un-installing and
    : re-installing without success. The software does appear to be optional -
    it
    : says-so in the manual, and the camera is recognised by a different PC that
    : doesn't have the software installed. So I am more suspicious of the
    Windows
    : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
    the
    : Registry settings, but not really sure what to try next
    :
    What did canon support say when you told them about the problem? Oh, you
    haven't contacted them yet? Hmmm.
     
  11. Mark Adams

    Mark Adams Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    "Sy Kosis" wrote:

    >
    > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
    > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
    > : Many thanks
    > :
    > : The camera did come with software, which I have tried un-installing and
    > : re-installing without success. The software does appear to be optional -
    > it
    > : says-so in the manual, and the camera is recognised by a different PC that
    > : doesn't have the software installed. So I am more suspicious of the
    > Windows
    > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
    > the
    > : Registry settings, but not really sure what to try next
    > :
    > What did canon support say when you told them about the problem? Oh, you
    > haven't contacted them yet? Hmmm.
    >
    >
    > .
    >


    Nothing better to add? Are you a Hooplehead or are you just working your way
    up to one?
     
  12. Julia Hopkins

    Julia Hopkins Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Many thanks - lots of helpful ideas there - I'll start working through them
    and let you know how I get on

    Julia

    "Paul" wrote:

    > Julia Hopkins wrote:
    > > Many thanks
    > >
    > > The camera is not even visible in Device Manager - the PC just does not seem
    > > to want to connect to it at all. Does that modify your advice?
    > >
    > > Julia
    > >

    >
    > On one camera I played with, you had to use the OSD on the camera
    > to set it into the correct mode. I checked the manual for
    > your Canon, and it doesn't appear to need anything like that.
    > One of the reasons for the MTP protocol, is it should work
    > as soon as the camera is wired up.
    >
    > I presume the camera has a working battery, the OSD is working
    > and so on. The USB probably isn't providing appreciable
    > power for this operation. On the computer you're having
    > problems on, connect the cable to a USB connector on the
    > back. Of the ports on the computer, the back ones have
    > the "best quality" from a signal and power perspective.
    > I recommend testing with those first.
    >
    > You can download a copy of UVCView, and watch the UVCView
    > window when the camera is plugged in. If the camera is "there",
    > you may see some data appear on the right hand pane. Microsoft
    > used to have a link for this download, but they're removed it.
    > UVCView2 is supposed to be available, but I haven't located
    > an easy download for it yet. As of right now, this is
    > my best source of UVCView.
    >
    > *******
    > ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
    > http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
    >
    > File size is 167,232 bytes.
    > MD5sum is 93244d84d79314898e62d21cecc4ca5e
    >
    > This is a picture of what the UVCView info looks like.
    >
    > http://www.die.de/blog/content/binary/usbview.png
    >
    > Some information on the parameters seen in UVCView.
    >
    > http://www.beyondlogic.org/usbnutshell/usb5.htm
    >
    > You should be able to get VEN and DEV info from a plugged
    > in device. That program will also help you determine whether
    > the camera is alive at all or not.
    > *******
    >
    > Even if you didn't have MTP support installed on that
    > computer, you should still see a response in UVCView, because
    > it is working at the physical layer. Getting the camera
    > to appear in Windows elsewhere, could take higher layers
    > of software. As far as I know, UVCView only works for ports
    > directly on the computer, and likely doesn't know about
    > devices on external hub boxes.
    >
    > HTH,
    > Paul
    > .
    >
     
  13. Julia Hopkins

    Julia Hopkins Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Thanks

    No memory card slots unfortunately, but thanks for the suggestion

    Canon have said - not entirely unreasonably - that as the camera does
    connect to another PC that the issue must be with the PC / OS and not the
    camera

    Julia

    "Billns" wrote:

    > On 6/29/2010 4:25 AM, Julia Hopkins wrote:
    > > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > > camera via the USB port. My PC recognises other devices via the same USB
    > > port. The camera is recognised by other Windows XP SP3 PC's using the same
    > > USB cable. Any ideas, anybody?

    >
    > If your computer has memory card slots try removing the memory card from
    > the camera and inserting it into the proper slot.
    >
    > I had the opposite problem for a while - the computer recognized the
    > Canon camera but not the memory card.
    >
    > Perhaps a call to Canon is in order.
    >
    > Bill
    > .
    >
     
  14. Julia Hopkins

    Julia Hopkins Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Thanks

    I did contact Canon Support as one of my first actions - they said that as
    the camera was recognised by another PC, it must be an issue with Windows, so
    advised me to contact Microsoft

    Julia

    "Sy Kosis" wrote:

    >
    > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
    > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
    > : Many thanks
    > :
    > : The camera did come with software, which I have tried un-installing and
    > : re-installing without success. The software does appear to be optional -
    > it
    > : says-so in the manual, and the camera is recognised by a different PC that
    > : doesn't have the software installed. So I am more suspicious of the
    > Windows
    > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
    > the
    > : Registry settings, but not really sure what to try next
    > :
    > What did canon support say when you told them about the problem? Oh, you
    > haven't contacted them yet? Hmmm.
    >
    >
    > .
    >
     
  15. Doug W.

    Doug W. Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Try this:
    http://www.usa.canon.com/consumer/c...categoryid=144&modelid=19211#SupportDetailAct

    Click the support Tab from the opening screen. Lots of info
    there.


    ==================


    "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote
    in message
    news:C4FAB968-D2E9-4162-890F-A1290E810AF1@microsoft.com...
    > Many thanks - lots of helpful ideas there - I'll start working
    > through them
    > and let you know how I get on
    >
    > Julia
    >
    > "Paul" wrote:
    >
    >> Julia Hopkins wrote:
    >> > Many thanks
    >> >
    >> > The camera is not even visible in Device Manager - the PC
    >> > just does not seem
    >> > to want to connect to it at all. Does that modify your
    >> > advice?
    >> >
    >> > Julia
    >> >

    >>
    >> On one camera I played with, you had to use the OSD on the
    >> camera
    >> to set it into the correct mode. I checked the manual for
    >> your Canon, and it doesn't appear to need anything like that.
    >> One of the reasons for the MTP protocol, is it should work
    >> as soon as the camera is wired up.
    >>
    >> I presume the camera has a working battery, the OSD is
    >> working
    >> and so on. The USB probably isn't providing appreciable
    >> power for this operation. On the computer you're having
    >> problems on, connect the cable to a USB connector on the
    >> back. Of the ports on the computer, the back ones have
    >> the "best quality" from a signal and power perspective.
    >> I recommend testing with those first.
    >>
    >> You can download a copy of UVCView, and watch the UVCView
    >> window when the camera is plugged in. If the camera is
    >> "there",
    >> you may see some data appear on the right hand pane.
    >> Microsoft
    >> used to have a link for this download, but they're removed
    >> it.
    >> UVCView2 is supposed to be available, but I haven't located
    >> an easy download for it yet. As of right now, this is
    >> my best source of UVCView.
    >>
    >> *******
    >> ftp://ftp.efo.ru/pub/ftdichip/Utilities/UVCView.x86.exe
    >> http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
    >>
    >> File size is 167,232 bytes.
    >> MD5sum is 93244d84d79314898e62d21cecc4ca5e
    >>
    >> This is a picture of what the UVCView info looks like.
    >>
    >> http://www.die.de/blog/content/binary/usbview.png
    >>
    >> Some information on the parameters seen in UVCView.
    >>
    >> http://www.beyondlogic.org/usbnutshell/usb5.htm
    >>
    >> You should be able to get VEN and DEV info from a plugged
    >> in device. That program will also help you determine whether
    >> the camera is alive at all or not.
    >> *******
    >>
    >> Even if you didn't have MTP support installed on that
    >> computer, you should still see a response in UVCView, because
    >> it is working at the physical layer. Getting the camera
    >> to appear in Windows elsewhere, could take higher layers
    >> of software. As far as I know, UVCView only works for ports
    >> directly on the computer, and likely doesn't know about
    >> devices on external hub boxes.
    >>
    >> HTH,
    >> Paul
    >> .
    >>
     
  16. Bob I

    Bob I Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    Just a thought but perhaps it is MIS-recognized? Is there any odd
    entries in the Device Manager, for something you don't have?

    Julia Hopkins wrote:

    > Thanks
    >
    > I did contact Canon Support as one of my first actions - they said that as
    > the camera was recognised by another PC, it must be an issue with Windows, so
    > advised me to contact Microsoft
    >
    > Julia
    >
    > "Sy Kosis" wrote:
    >
    >
    >>"Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
    >>news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
    >>: Many thanks
    >>:
    >>: The camera did come with software, which I have tried un-installing and
    >>: re-installing without success. The software does appear to be optional -
    >>it
    >>: says-so in the manual, and the camera is recognised by a different PC that
    >>: doesn't have the software installed. So I am more suspicious of the
    >>Windows
    >>: drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
    >>the
    >>: Registry settings, but not really sure what to try next
    >>:
    >>What did canon support say when you told them about the problem? Oh, you
    >>haven't contacted them yet? Hmmm.
    >>
    >>
    >>.
    >>
     
  17. Jim

    Jim Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    On Tue, 29 Jun 2010 14:20:52 -0700, Julia Hopkins
    <JuliaHopkins@discussions.microsoft.com> wrote:

    >Thanks
    >
    >No memory card slots unfortunately, but thanks for the suggestion
    >
    >Canon have said - not entirely unreasonably - that as the camera does
    >connect to another PC that the issue must be with the PC / OS and not the
    >camera
    >
    >Julia
    >
    >"Billns" wrote:
    >
    >> On 6/29/2010 4:25 AM, Julia Hopkins wrote:
    >> > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    >> > camera via the USB port. My PC recognises other devices via the same USB
    >> > port. The camera is recognised by other Windows XP SP3 PC's using the same
    >> > USB cable. Any ideas, anybody?

    >>
    >> If your computer has memory card slots try removing the memory card from
    >> the camera and inserting it into the proper slot.
    >>
    >> I had the opposite problem for a while - the computer recognized the
    >> Canon camera but not the memory card.
    >>
    >> Perhaps a call to Canon is in order.
    >>
    >> Bill
    >> .
    >>


    Have you tried connecting usb cable to computer then connecting to
    camera ?
     
  18. Mark Adams

    Mark Adams Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    "Julia Hopkins" wrote:

    > Thanks
    >
    > I did contact Canon Support as one of my first actions - they said that as
    > the camera was recognised by another PC, it must be an issue with Windows, so
    > advised me to contact Microsoft
    >
    > Julia
    >



    Go into Disk Management and see if a "USB Mass Storage Device" is listed
    there. If there is, does it have a drive letter assigned? If not, assign it
    one. If it doesn't appear in Disk Management, the computer isn't
    communicating with the camera at all. Try attaching it to different USB ports.


    > "Sy Kosis" wrote:
    >
    > >
    > > "Julia Hopkins" <JuliaHopkins@discussions.microsoft.com> wrote in message
    > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA@microsoft.com...
    > > : Many thanks
    > > :
    > > : The camera did come with software, which I have tried un-installing and
    > > : re-installing without success. The software does appear to be optional -
    > > it
    > > : says-so in the manual, and the camera is recognised by a different PC that
    > > : doesn't have the software installed. So I am more suspicious of the
    > > Windows
    > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
    > > the
    > > : Registry settings, but not really sure what to try next
    > > :
    > > What did canon support say when you told them about the problem? Oh, you
    > > haven't contacted them yet? Hmmm.
    > >
    > >
    > > .
    > >
     
  19. Billns

    Billns Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digita

    On 6/29/2010 2:20 PM, Julia Hopkins wrote:
    > Thanks
    >
    > No memory card slots unfortunately, but thanks for the suggestion
    >
    > Canon have said - not entirely unreasonably - that as the camera does
    > connect to another PC that the issue must be with the PC / OS and not the
    > camera
    >
    > Julia
    >
    > "Billns" wrote:
    >
    >> On 6/29/2010 4:25 AM, Julia Hopkins wrote:
    >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    >>> camera via the USB port. My PC recognises other devices via the same USB
    >>> port. The camera is recognised by other Windows XP SP3 PC's using the same
    >>> USB cable. Any ideas, anybody?

    >>
    >> If your computer has memory card slots try removing the memory card from
    >> the camera and inserting it into the proper slot.
    >>
    >> I had the opposite problem for a while - the computer recognized the
    >> Canon camera but not the memory card.
    >>
    >> Perhaps a call to Canon is in order.
    >>
    >> Bill
    >> .
    >>

    The manual that came with my Canon camera recommends having the camera
    plugged in to an AC adapter when connecting it to the computer. That
    doesn't seem to be necessary in my case. And if the camera is recognized
    in other computers it does indeed look like a Windows problem rather
    than a Canon problem.

    Bill
     
  20. John John - MVP

    John John - MVP Flightless Bird

    Re: Can't get Windows XP SP3 to recognise my Canon SX120 IS digitalca

    Is the Windows Image Acquisition (WIA) service running?

    John

    Julia Hopkins wrote:
    > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital
    > camera via the USB port. My PC recognises other devices via the same USB
    > port. The camera is recognised by other Windows XP SP3 PC's using the same
    > USB cable. Any ideas, anybody?
     

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