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cannot even get into safe mode

Discussion in 'Windows XP' started by CharlieSomerset, Jul 30, 2010.

  1. CharlieSomerset

    CharlieSomerset Flightless Bird

    Hello all:
    Summary = disabled entries in start up menu, messed around with BIOS, cannot
    get into safe mode now! Idiot.

    Details = installed a new printer last week (Dell 1320cn) and PC then slowed
    down. I therefore disabled the entries relating to Dell in my start up menu,
    using CCleaner. Now the boot process gets as far as “4 devices IN – WIN
    iAPP†then “Checking NVRAM†then goes to the “We apologise for the
    inconvenience, but Windows did not start successfully…†At that point it
    offers me options of: Safe mode or Safe mode with networking or Safe mode
    with command prompt or Last Known Good Configuration or Start windows
    normally. The SWN is the one highlighted, and the arrows will not allow me
    to move and select any other choice.

    I’ve used F2 > Setup and adjusted boot preferences to start from a CD,
    expecting to be able to use my slipstreamed XP + SP2 disc. PC tries to start
    that way, displaying “Choose any key to boot from CD†but when I do hit any
    key, it returns to the screen above with the options that I again cannot
    choose. I’ve reset the BIOS to 1st choice boot = HDD

    I cannot get past this screen, in order to reopen CCleaner and enable the
    Dell entries.

    BIOS is P4i656 P1.30. Machine is XP + SP3. AV is Trend Micro Internet
    Security 2009 and I did a full scan only the other day. Just scheduled, not
    because I suspected anything. Checked “Hijack this†at the same time – I’m
    no expert on that at all but saw nothing untoward.

    All help gratefully accepted!
     
  2. Pegasus [MVP]

    Pegasus [MVP] Flightless Bird

    "CharlieSomerset" <CharlieSomerset@discussions.microsoft.com> wrote in
    message news:5F4895A6-55CD-42C5-8039-EC01F99E3537@microsoft.com...
    > Hello all:
    > Summary = disabled entries in start up menu, messed around with BIOS,
    > cannot
    > get into safe mode now! Idiot.
    >
    > Details = installed a new printer last week (Dell 1320cn) and PC then
    > slowed
    > down. I therefore disabled the entries relating to Dell in my start up
    > menu,
    > using CCleaner. Now the boot process gets as far as “4 devices IN – WIN
    > iAPP†then “Checking NVRAM†then goes to the “We apologise for the
    > inconvenience, but Windows did not start successfully…†At that point it
    > offers me options of: Safe mode or Safe mode with networking or Safe mode
    > with command prompt or Last Known Good Configuration or Start windows
    > normally. The SWN is the one highlighted, and the arrows will not allow
    > me
    > to move and select any other choice.
    >
    > I’ve used F2 > Setup and adjusted boot preferences to start from a CD,
    > expecting to be able to use my slipstreamed XP + SP2 disc. PC tries to
    > start
    > that way, displaying “Choose any key to boot from CD†but when I do hit
    > any
    > key, it returns to the screen above with the options that I again cannot
    > choose. I’ve reset the BIOS to 1st choice boot = HDD
    >
    > I cannot get past this screen, in order to reopen CCleaner and enable the
    > Dell entries.
    >
    > BIOS is P4i656 P1.30. Machine is XP + SP3. AV is Trend Micro Internet
    > Security 2009 and I did a full scan only the other day. Just scheduled,
    > not
    > because I suspected anything. Checked “Hijack this†at the same time – I’m
    > no expert on that at all but saw nothing untoward.
    >
    > All help gratefully accepted!
    >


    You might be yet another victim of the registry "cleaning" function of
    CCleaner. A manual System Restore might help you - see here:
    http://support.microsoft.com/kb/307545.
     
  3. CharlieSomerset

    CharlieSomerset Flightless Bird

    Thanks Pegasus - I can't get that far, I'm afraid. The clock starts ticking
    on the "Start Windows Normally" option and when it runs down, the PC loops
    right back to the initiual powerup mode, and then I come back to the "We
    apologise for the inconvenience..." screen. I'd just like to get past that
    screen, to be able to access sytem restore.




    > You might be yet another victim of the registry "cleaning" function of
    > CCleaner. A manual System Restore might help you - see here:
    > http://support.microsoft.com/kb/307545.
    >
    > .
    >
     
  4. John John - MVP

    John John - MVP Flightless Bird

    You need to boot to the Recovery Console (with your Windows XP CD) to
    carry out the instructions in article 307545.

    Description of the Windows XP Recovery Console for advanced users
    http://support.microsoft.com/kb/314058

    John

    CharlieSomerset wrote:
    > Thanks Pegasus - I can't get that far, I'm afraid. The clock starts ticking
    > on the "Start Windows Normally" option and when it runs down, the PC loops
    > right back to the initiual powerup mode, and then I come back to the "We
    > apologise for the inconvenience..." screen. I'd just like to get past that
    > screen, to be able to access sytem restore.
    >
    >
    >
    >
    >> You might be yet another victim of the registry "cleaning" function of
    >> CCleaner. A manual System Restore might help you - see here:
    >> http://support.microsoft.com/kb/307545.
    >>
    >> .
    >>
     
  5. CharlieSomerset

    CharlieSomerset Flightless Bird

    Thanks JohnJohn - I'll give that a go. Do I need to adjust the BIOS to
    accept the CD as 1st choice in boot order preference ?

    "John John - MVP" wrote:

    > You need to boot to the Recovery Console (with your Windows XP CD) to
    > carry out the instructions in article 307545.
    >
    > Description of the Windows XP Recovery Console for advanced users
    > http://support.microsoft.com/kb/314058
    >
    > John
    >
    > CharlieSomerset wrote:
    > > Thanks Pegasus - I can't get that far, I'm afraid. The clock starts ticking
    > > on the "Start Windows Normally" option and when it runs down, the PC loops
    > > right back to the initiual powerup mode, and then I come back to the "We
    > > apologise for the inconvenience..." screen. I'd just like to get past that
    > > screen, to be able to access sytem restore.
    > >
    > >
    > >
    > >
    > >> You might be yet another victim of the registry "cleaning" function of
    > >> CCleaner. A manual System Restore might help you - see here:
    > >> http://support.microsoft.com/kb/307545.
    > >>
    > >> .
    > >>

    > .
    >
     
  6. MowGreen

    MowGreen Flightless Bird

    CharlieSomerset wrote:
    > Thanks JohnJohn - I'll give that a go. Do I need to adjust the BIOS to
    > accept the CD as 1st choice in boot order preference ?


    Not JohnJohn, but the answer is Yes.


    MowGreen
    ================
    *-343-* FDNY
    Never Forgotten
    ================

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked
     
  7. CharlieSomerset

    CharlieSomerset Flightless Bird

    Well, I’ve discovered that the reason I couldn’t move from the option “Start
    Windows Normally†was a frozen USB keyboard, so that’s in the bin. I’m sure
    that is linked to something, as I don’t believe in coincidences.

    Using a new PS keyboard, none of the 5 options on the “we apologise…†screen
    do anything other than send me round in a loop back to that screen. The 3
    “Safe Mode†options will rapidly display a list of file names, the last of
    which is always AGP440.sys. I know there are plenty on articles about this
    but I cannot disable it as I cannot ever get into safe / normal mode to
    access anything.

    When I amend BIOS to use the CD drive as 1st choice boot, using my
    slipstreamed XP2 disc, the drive spins up, message “press any key to boot
    from CD..†appears. I do so and then, having done this several times now, I
    get either:

    “Set up is inspecting your hardware configuration†> blue screen with
    “Windows setup†> Setup is loading files, then follows a long list of files
    that take about 20 minutes or so, and which then reaches a stop with a range
    of messages. For example: “CDBOOT couldn’t find NTLDR†or “ql1240.sys is
    corrupted, Press any key to continue†or “file ntfs.sys caused an unexpected
    error (4096) at line 5091 in \xpsprtm\base\boot\setup\setup.c.†press any keyâ€

    I never get as far as the Recovery console or safe mode.

    Sadly, I’m coming to the conclusion that the issue is a dead / dying hard
    drive?



    "MowGreen" wrote:

    > CharlieSomerset wrote:
    > > Thanks JohnJohn - I'll give that a go. Do I need to adjust the BIOS to
    > > accept the CD as 1st choice in boot order preference ?

    >
    > Not JohnJohn, but the answer is Yes.
    >
    >
    > MowGreen
    > ================
    > *-343-* FDNY
    > Never Forgotten
    > ================
    >
    > banthecheck.com
    > "Security updates should *never* have *non-security content* prechecked
    > .
    >
     
  8. Pegasus [MVP]

    Pegasus [MVP] Flightless Bird

    When you boot the machine with your Windows XP slipstreamed CD then you're
    reading files off the CD, not off the hard disk. If you get error messages
    then this would be the result of a marginal CD or a failing CD drive, not of
    a failing hard disk.

    If I was in your situation then I would forget about the Recovery Console
    (which is IMHO a terrible environment to work in) and use one of these
    alternatives:
    a) A Bart PE boot CD
    b) A Windows 7 Repair CD (yes, Windows 7!)

    The Bart CD requires a fair effort to manufacture. The Windows 7 Repair CD
    is available here:
    http://neosmart.net/blog/2009/windows-7-system-repair-discs/. It takes some
    time to download it but no great skills to burn it.

    Both CDs give you full access to your hard disk. You can then restore your
    registry files by manual means. Post again when you're ready!


    "CharlieSomerset" <CharlieSomerset@discussions.microsoft.com> wrote in
    message news:667541C2-625D-4388-B5A5-493BDF43D305@microsoft.com...
    >
    > Well, I’ve discovered that the reason I couldn’t move from the option
    > “Start
    > Windows Normally†was a frozen USB keyboard, so that’s in the bin. I’m
    > sure
    > that is linked to something, as I don’t believe in coincidences.
    >
    > Using a new PS keyboard, none of the 5 options on the “we apologise…â€
    > screen
    > do anything other than send me round in a loop back to that screen. The
    > 3
    > “Safe Mode†options will rapidly display a list of file names, the last of
    > which is always AGP440.sys. I know there are plenty on articles about
    > this
    > but I cannot disable it as I cannot ever get into safe / normal mode to
    > access anything.
    >
    > When I amend BIOS to use the CD drive as 1st choice boot, using my
    > slipstreamed XP2 disc, the drive spins up, message “press any key to boot
    > from CD..†appears. I do so and then, having done this several times
    > now, I
    > get either:
    >
    > “Set up is inspecting your hardware configuration†> blue screen with
    > “Windows setup†> Setup is loading files, then follows a long list of
    > files
    > that take about 20 minutes or so, and which then reaches a stop with a
    > range
    > of messages. For example: “CDBOOT couldn’t find NTLDR†or “ql1240.sys is
    > corrupted, Press any key to continue†or “file ntfs.sys caused an
    > unexpected
    > error (4096) at line 5091 in \xpsprtm\base\boot\setup\setup.c.†press any
    > keyâ€
    >
    > I never get as far as the Recovery console or safe mode.
    >
    > Sadly, I’m coming to the conclusion that the issue is a dead / dying hard
    > drive?
    >
    >
    >
    > "MowGreen" wrote:
    >
    >> CharlieSomerset wrote:
    >> > Thanks JohnJohn - I'll give that a go. Do I need to adjust the BIOS to
    >> > accept the CD as 1st choice in boot order preference ?

    >>
    >> Not JohnJohn, but the answer is Yes.
    >>
    >>
    >> MowGreen
    >> ================
    >> *-343-* FDNY
    >> Never Forgotten
    >> ================
    >>
    >> banthecheck.com
    >> "Security updates should *never* have *non-security content* prechecked
    >> .
    >>
     
  9. Paul

    Paul Flightless Bird

    CharlieSomerset wrote:
    > Well, I’ve discovered that the reason I couldn’t move from the option “Start
    > Windows Normally†was a frozen USB keyboard, so that’s in the bin. I’m sure
    > that is linked to something, as I don’t believe in coincidences.
    >
    > Using a new PS keyboard, none of the 5 options on the “we apologise…†screen
    > do anything other than send me round in a loop back to that screen. The 3
    > “Safe Mode†options will rapidly display a list of file names, the last of
    > which is always AGP440.sys. I know there are plenty on articles about this
    > but I cannot disable it as I cannot ever get into safe / normal mode to
    > access anything.
    >
    > When I amend BIOS to use the CD drive as 1st choice boot, using my
    > slipstreamed XP2 disc, the drive spins up, message “press any key to boot
    > from CD..†appears. I do so and then, having done this several times now, I
    > get either:
    >
    > “Set up is inspecting your hardware configuration†> blue screen with
    > “Windows setup†> Setup is loading files, then follows a long list of files
    > that take about 20 minutes or so, and which then reaches a stop with a range
    > of messages. For example: “CDBOOT couldn’t find NTLDR†or “ql1240.sys is
    > corrupted, Press any key to continue†or “file ntfs.sys caused an unexpected
    > error (4096) at line 5091 in \xpsprtm\base\boot\setup\setup.c.†press any keyâ€
    >
    > I never get as far as the Recovery console or safe mode.
    >
    > Sadly, I’m coming to the conclusion that the issue is a dead / dying hard
    > drive?


    Depending on the brand of hard drive, you can download a diagnostic from the
    company that makes the drive. I have a Seagate Seatools diskette for example,
    which will test my Seagate drives.

    You can also get a memory test program, to give the memory a test if you want.
    A couple test passes of this, is sufficient for an initial check.

    http://www.memtest.org

    Another possibility, is the power supply. If you can still get into the
    BIOS, is there a "hardware monitor" page, which lists voltages, fan
    speeds, and temperatures ? You may be able to get a reading on 3.3V, 5V,
    and 12V. Acceptable tolerance is +/- 5% of nominal value. Some power
    supplies that come with pre-built computers, have been known to overvolt
    when they fail. Perhaps that is what killed your keyboard.

    Also, if the motherboard uses an ICH5, you might want to check for a
    burn mark. I can't positively identify who makes a P4i656 (not getting a
    lot of good hits in a search engine). A P4i65g might be made by Asrock,
    and have an 865G/ICH5 chipset for example. I would not expect to see an
    Asrock motherboard, in a Dell though. (You mentioned Dell.)

    (ICH5 Southbridge has no heatsink, making it easy to check for this.
    Intel part number 82801EB or 82801ER printed on top. In some cases,
    all USB ports fail, without a burn mark on top being present. When they
    burn like this, the computer will no longer boot.)

    http://onfinite.com/libraries/179057/2ea.jpg

    Any other symptoms to report ? Funny smell ? Smoke ? A strange sound that is
    out of place ? Leaking capacitors perhaps ? There could be more to this
    than a bad hard drive.

    http://www.badcaps.net/images/caps/kt7/image004.png

    Paul

    >
    >
    >
    > "MowGreen" wrote:
    >
    >> CharlieSomerset wrote:
    >>> Thanks JohnJohn - I'll give that a go. Do I need to adjust the BIOS to
    >>> accept the CD as 1st choice in boot order preference ?

    >> Not JohnJohn, but the answer is Yes.
    >>
    >>
    >> MowGreen
    >> ================
    >> *-343-* FDNY
    >> Never Forgotten
    >> ================
    >>
    >> banthecheck.com
    >> "Security updates should *never* have *non-security content* prechecked
    >> .
    >>
     
  10. RJK

    RJK Flightless Bird

    "CharlieSomerset" <CharlieSomerset@discussions.microsoft.com> wrote in
    message news:5F4895A6-55CD-42C5-8039-EC01F99E3537@microsoft.com...

    Hello all:
    Summary = disabled entries in start up menu, messed around with BIOS, cannot
    get into safe mode now! Idiot.

    Details = installed a new printer last week (Dell 1320cn) and PC then slowed
    down. I therefore disabled the entries relating to Dell in my start up menu,
    using CCleaner. Now the boot process gets as far as "4 devices IN - WIN
    iAPP" then "Checking NVRAM" then goes to the "We apologise for the
    inconvenience, but Windows did not start successfully." At that point it
    offers me options of: Safe mode or Safe mode with networking or Safe mode
    with command prompt or Last Known Good Configuration or Start windows
    normally. The SWN is the one highlighted, and the arrows will not allow me
    to move and select any other choice.

    I've used F2 > Setup and adjusted boot preferences to start from a CD,
    expecting to be able to use my slipstreamed XP + SP2 disc. PC tries to
    start
    that way, displaying "Choose any key to boot from CD" but when I do hit any
    key, it returns to the screen above with the options that I again cannot
    choose. I've reset the BIOS to 1st choice boot = HDD

    I cannot get past this screen, in order to reopen CCleaner and enable the
    Dell entries.

    BIOS is P4i656 P1.30. Machine is XP + SP3. AV is Trend Micro Internet
    Security 2009 and I did a full scan only the other day. Just scheduled, not
    because I suspected anything. Checked "Hijack this" at the same time - I'm
    no expert on that at all but saw nothing untoward.

    All help gratefully accepted!

    Did you or the Dell printer install make a system restore point that you
    could drop back to ?
    .... have you tried disconnecting your new printer USB lead in case its'
    pulling too much current from the USBport to which it is connected ?

    ....reminiscent of a Lexmark all-in-one printer/scanner (connected to an Asus
    A7V8x-x with Via chipset), that was pulling 500ma - system would only boot
    intermittently, or not at all, with printer USB connected.
    ....had to fit powered USB hub and connect Lexmark to that !

    regards, Richard
     
  11. CharlieSomerset

    CharlieSomerset Flightless Bird

    Hello Pegasus - thanks, the Bart thing scares me but I'll look at the W7
    repair option when I can get to a faster machine to download.

    Hello Paul - the HD dignostic is where I'm going to go, initially, I think.
    I take your comments about power as well. there is a Hw monitor page in my
    BIOS, and it does give temperatures. I've no idea what is a good / bad temp
    reading, it generally runs at 55 degrees. Yes, sorry for the typo it is a
    P4i65g. Dell is the printer, the PC is from a now defunct UK company called
    "Tiny". I'll check your other links as well.

    Hello NJK - don't know about a sytem restore, tried that off the "sorry we
    apologise" screen, just gets into the loop again. I've unplugged the
    printer from the USB lead, but I've not, on reflection, actuially taken out
    the lead from the PC.

    I'll try all these later this evening

    many thanks all, for your support
     
  12. blackhead

    blackhead Flightless Bird

    On 31 July, 18:49, "RJK" <nos...@hotmail.com> wrote:
    > "CharlieSomerset" <CharlieSomer...@discussions.microsoft.com> wrote in
    > messagenews:5F4895A6-55CD-42C5-8039-EC01F99E3537@microsoft.com...
    >
    > Hello all:
    > Summary = disabled entries in start up menu, messed around with BIOS, cannot
    > get intosafemodenow! Idiot.
    >
    > Details = installed a new printer last week (Dell 1320cn) and PC then slowed
    > down. I therefore disabled the entries relating to Dell in my start up menu,
    > using CCleaner.  Now the boot process gets as far as "4 devices IN - WIN
    > iAPP" then "Checking NVRAM" then goes to the "We apologise for the
    > inconvenience, but Windows did not start successfully."   At that pointit
    > offers me options of:SafemodeorSafemodewith networking orSafemode
    > with command prompt or Last Known Good Configuration or Start windows
    > normally.  The SWN is the one highlighted, and the arrows will not allow me
    > to move and select any other choice.
    >
    > I've used F2 > Setup and adjusted boot preferences to start from a CD,
    > expecting to be able to use my slipstreamed XP + SP2 disc.  PC tries to
    > start
    > that way, displaying "Choose any key to boot from CD" but when I do hit any
    > key, it returns to the screen above with the options that I again cannot
    > choose.   I've reset the BIOS to 1st choice boot = HDD
    >


    You have to be quick when pressing the key


    > I cannot get past this screen, in order to reopen CCleaner and enable the
    > Dell entries.
    >
    > BIOS is P4i656 P1.30.  Machine is XP + SP3. AV is Trend Micro Internet
    > Security 2009 and I did a full scan only the other day.  Just scheduled, not
    > because I suspected anything.   Checked "Hijack this" at the same time - I'm
    > no expert on that at all but saw nothing untoward.
    >
    > All help gratefully accepted!
    >
    > Did you or the Dell printer install make a system restore point that you
    > could drop back to ?
    > ... have you tried disconnecting your new printer USB lead in case its'
    > pulling too much current from the USBport to which it is connected ?
    >
    > ...reminiscent of a Lexmark all-in-one printer/scanner (connected to an Asus
    > A7V8x-x with Via chipset), that was pulling 500ma - system would only boot
    > intermittently, or not at all, with printer USB connected.
    > ...had to fit powered USB hub and connect Lexmark to that !
    >
    > regards, Richard
     
  13. CharlieSomerset

    CharlieSomerset Flightless Bird

    Hello all - thanks for the many suggestions and expert guidance. I managed
    to obtain an HDD test and the HD looked OK. Sadly, my slipstreamed XP disc,
    which has certainly worked before elsewhere, was not working adequately in
    this instance (would never get to anywhere other than well into "set up",
    then told me it could not find NTLDR ) and so in the end I'm afraid I had to
    take the whole PC to a doctor, who had to reload XP from scratch. All back
    to normal now, and I've even done what I should have done yonks ago and
    bought an external HD to back up EVERYTHING.

    Thanks again to all who offered advice.

    Charlie
     

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