Jim wrote:
> On Wed, 17 Mar 2010 16:50:01 -0700, Alex
> <Alex@discussions.microsoft.com> wrote:
>
>> I am using DSL not dial up and the modem is called a 2Wire 2701 modem
>>
>> "Bob I" wrote:
>>
>>> You never provided the fine people trying to help you with the name and
>>> model of the modem. All you said was "bell modem", that could be almost
>>> anything.
>>>
>>> Alex wrote:
>>>
>>>> scratch that it doesnt work... I installed the mobo driver and it still wont
>>>> detect the modem. My computer only has a slot for ethernet not the phone line
>>>> plug.My computer doesnt have a modem card I dont think? I installed the
>>>> ethernet driver and it still wont detect my internet... And I am not going to
>>>> lie that last post you added has me a little confused.
>>> .
>>>
>
> http://instantanswers.bell.ca/internet/en/index.jsp?requestType=NormalRequest&source=4&id=947&
question=Where+can+I+find+information+on+the+2Wire+2701+wireless+modem
Man, am I slow or what ? Should have checked his IP address first.
I don't do that except if I suspect trolling or something. He has the
same ISP as I do.
bas2-toronto48-1279399439.dsl.bell.ca.
This is something else I didn't know, and I'm a customer of theirs.
I wasn't aware the branding changed to "Bell Internet". I signed
up a long time ago when they were Sympatico.
http://en.wikipedia.org/wiki/Bell_Internet
"Bell Sympatico changed its name to Bell Internet on August 8, 2008."
You're right, he's a "Bell subscriber".
I generally refer to our phone company as "Bell Canada", to avoid confusing
it with Bell in the States. And I'd probably continue to refer to the
service as "Sympatico", because the branding is an established concept.
I thought the original reference to a "Bell Modem" was to a "Bell 103 compatible"
dialup modem
*******
The downloadable user manual, says the modem is a 2wire 2701HG-G
http://internet.bell.ca/img_gallery/2010_2701_UserGuide_2wire_EN.pdf
The box has a power jack, reset button, four LAN connections, one
RJ-11 for the phone line. I was worried it might have a USB jack,
and that he had accidentally connected to that jack.
The page here, suggests the modem responds to an Ethernet connection
to the LAN port, at 192.168.2.1 .
http://internet.bell.ca/index.cfm?method=content.view&content_id=16472
So the connection to the box, is either by Ethernet (wired) connection
or by wireless. A "driver" should not be needed particularly, as far
as the combined modem+router box is concerned. That is because the
modem+router, terminated PPPOE protocol on its own, and the LAN ports
support the connection of a computer, without any additional software.
If using a wired connection, running from the computer to the 2701HG-G,
you'd want a driver for the Ethernet interface chip on the computer to be
installed. (That would be needed, to make the Ethernet work in any case,
not only with the 2701HG-G.) If you uses the "Restore" method on a Dell/HP
or the like, chances are the Ethernet chip network driver would already
be installed for you.
Computer <------- ethernet_cable -------> one_of_the_four_LAN_ports_on_2701HG-G
The most likely setting to work in WinXP, would be to open the
Network Connections control panel, select the one corresponding to
the Ethernet interface (mine is "Local Area Connection"). Holding the
mouse over the connection, brings up a balloon dialog the mentions
the brand of Ethernet chip providing that connection.
Clicking on that icon, doing a right mouse click and selecting "Properties",
gives a table of protocols. Scroll down to the bottom one
"Internet Protocol (TCP/IP)". Click that entry, then click the
Properties button.
The "Obtain an IP address automatically" and "Obtain DNS server
address automatically" should be ticked. By doing so, the computer
will use DHCP protocol to the 2701HG-G, and be assigned an IP
address. The purpose of ticking these boxes, is to automate the
rest of the connection process.
Once you've corrected that, clicked OK if you changed something,
then you'll be using DHCP with the router.
After your next reboot...
In a Command Prompt window (Programs:Accessories:Command Prompt),
you can try commands such as the following.
ipconfig
That returns four lines of information for the interface. One
of the lines will say something like.
IP Address . . . . . : 192.168.23.45
The 192.168 says it is a "private" address, suitable for the LAN
side of the router. If you saw something like
IP Address . . . . . : 169.254.x.x
that might mean the computer is not able to get an address
automatically from the 2701HG-G. For example, if you somehow
disabled DHCP on the 2701HG-G, it might fail that way.
http://en.wikipedia.org/wiki/Apipa (mentions the 169.254 value)
If there is a good IP address, like the 192.168.23.45, then
next you can try this command.
ping 192.168.2.1
That test is trying to "bounce" a packet off the router interface.
If the 2701HG-G answers, the command will show the round trip time
of the response. Otherwise, it might says something about "timeout"
or the like.
That is a very basic test of whether an Ethernet cable, computer,
and a modem/router are working. Even if the phone line is disconnected
on the 2701HG-G, you should still be able to get DHCP working, and
succeed at getting "ping" to work.
Note that it is possible to enter the setup on a router, and
change the router address. The router may ship from Bell Sympatico
set to 192.168.2.1 , and a user could change it to something
completely unrelated. Then, the "ping" test will no longer work.
In a case like that, if I was sufficiently confident I could set
the whole thing up again, I might be tempted to push the "reset"
button on the 2701HG-G and try again. If the person reading
this description, is not the person who set up the 2701HG-G
in the first place, then perhaps pressing "reset" and starting
all over again, would be a stupid thing to do. It all depends
on who did the initial setup, and if they still have the
"quick setup" instructions they were given or not.
On my last computer upgrade, it took me more than 20 minutes to get
my LAN interface working. There seemed to be some kind of problem,
preventing the PHY from coming up. Fortunately, the LAN chip on my
motherboard, is a Marvell brand chip, and it has the ability to
verify the actual wire connections to the router. That showed a clean
bill of health, and still it didn't work. It decided to start working,
all on its own, and I didn't even notice the exact instant when the
LAN light came on. The driver had been installed well before that,
but the thing didn't work until it wanted to. The computer also has
some funny behavior right after the power is turned on. It does a
double start (it shuts off the power and shuts it on again, without
help from me). If a person has a computer like that, with a bit of
a mind of its own, you could well be confused into thinking you
hadn't done some step right. Since I don't know what fixed mine,
I don't really know if this is going to happen again some day or
not.
Paul
