ChrisV99 wrote:
>
> "Elmo" wrote:
>
>> ChrisV99 wrote:
>>> "Elmo" wrote:
>>>
>>>> ChrisV99 wrote:
>>>>> My Windows Installer has stopped functioning - cannot install or uninstall
>>>>> programs - I get a dialogue box message: "The Windows Installer Service could
>>>>> not be accessed. This can occur if you are running Windows in Safe mode, or
>>>>> if the Windows Installer is not correctly installed. Contact your support
>>>>> personnel for assistance".
>>>>>
>>>>> I have Windows XP Home Edition Version 2002, Service Pack 3. It's been
>>>>> operating OK for years, now this.
>>>>>
>>>>> I've had an Office validation issue, but it's now sorted.
>>>>>
>>>>> Also, on boot up I get a Windows Recovery message: "One of the files
>>>>> containing the system's Registry data had to be recovered by use ofa log or
>>>>> alternate copy. The recovery was successful."
>>>>>
>>>>> Not sure if there's a connection. Any ideas?
>>>> A few ideas:
>>>>
>>>> - Use System Restore to go back to a restore point dated before this
>>>> issue surfaced. That could mess with your Office validation, I suppose.
>>>>
>>>> - Run Chkdsk.
>>>>
>>>> - Run this:
>>>>
>>>> Malwarebytes© Corporation
>>>> http://www.malwarebytes.org/mbam/program/mbam-setup.exe
>>>>
>>>> --
>>>> Joe =o)
>>> Elmo, I ran chkdsk, also downloaded Malwarebytes and ran full scan, but only
>>> came up with a bit of adware - still no go with Installer.
>> Here's what I would try next, from a Google search. It's similar to
>> what's been suggested, but includes more steps.
>>
>> http://support.microsoft.com/kb/315346
>>
>> --
>> Joe =o)
>> .
>> Thanks for the suggestion, but still no go. I tried all the methods - reregistering Windows Installer, reinstalling Windows Installer (I downloaded Windows Installer 4.5 for SP3) and restoring registry. In fact the System Restore failed, with message "Your computer cannot be restored to [date] system checkpoint".
>
> I'm still getting the message on startup "One of the files containing the
> system's Registry data had to be recovered by use of a log or alternate
> copy".
>
> I think maybe I need to reinstall Windows XP from scratch.
A Google search netted this possible solution:
I found a solution to the problem. The problem was being caused by some
corrupted files on the hard drive. So what I had to do was go to my
computer and right click on the hard drive (which is generally C: unless
you have specified otherwise) then click Properties. This will bring up
the hard drive Properties window. Now click on the Tools tab and then
click on Check Now... then you will need to select both the
"Automatically fix file system errors" and the "check for and attempt
recovery of bad sectors" and then click ok it will then prompt you to
schedule a scan at startup click yes and then manually restart your
computer. When you computer restarts it will scan the hard drive and
repair any errors. This process takes about 1 to 3 hours depending on
the size and condition of your hard drive. Once this is finished your
computer will restart and the problem should be resolved.
--
Joe =o)