Re: cannot access system information, msinfo, get "help and supporterror" instead
On Jan 28, 7:59 pm, duckstandard <duckst...@lavabit.com> wrote:
> Jose wrote:
> > On Jan 28, 2:12 am, duckstandard <duckst...@lavabit.com> wrote:
> > > Hi, I may have disabled a service or setting that may have disabled
> > > "system information" or msinfo
>
> > > Anybody know what this service or setting could be?
>
> > > Keep in mind also that I 'just' updated the bios on a pretty old
> > > laptop, where I think that may have caused the issue also.
>
> > > Thanks for suggestions
>
> > There is a Help and Support Service where if it is disabled or
> > afflicted, msinfo32 will tell you:
>
> > Windows cannot open Help and Support because a system service is not
> > running.
> > To fix this problem, start the service named 'Help and Support'.
>
> > I have my Help and Support service set to manual and if msinfo32 needs
> > it, it will start it. I do not have mine set to start automatically
> > since I hardly ever need it and I don't ever want something running I
> > don't need. If something needs it running, it will start it. If you
> > completely disable it, you will get the message.
>
> > Either enable it or set it to manual and see if the Service starts and
> > then see if msinfo32 works.
>
> yes msinfo started right up after enabling 'help and support' without
> a help error coming up, and the bios update is shown correctly.
>
> This xphome only has enable or disable options, so no manual startup
> option.
>
> Thanks. It's now all finished, very fast and responsive, especially
> for a laptop from 2000
Good job.
I did not know about that XP Home not having a manual Service option
feature.
Now that you know how it works, unless you need msinfo32 or use the
built in XP Help and Support often, consider leaving the non essential
Service turned off.
I believe that anything running I don't need for my day to day
operation is going to consume some amount or memory and CPU cycles and
slow me down!