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Can you please help me?

Discussion in 'Windows XP' started by 24ggirl, Mar 13, 2010.

  1. 24ggirl

    24ggirl Flightless Bird

    I was just wondering if you might be able to help me with something.
    Hopefully so. I am needing some recovery CD's for my computer that somehow
    got lost and I called the manufacturer of the computer and they said they no
    longer make them for this computer to buy or sell to me, and they said that
    Microsoft might be able to sell me some for it or at least tell me how to get
    some for it, so based on that, can you please tell me where I might be able
    to get some online perhaps, because I don’t know of anybody else out there
    that would have the discs that I need to recover it. All help would be gladly
    accepted and appreciated very very much in this case as I need them very very
    badly. Thank you!!!
     
  2. David Webb

    David Webb Flightless Bird

    You didn't give us any information about your system.

    Here's a link where you may be able to buy a replacement:
    http://www.restoredisks.com/?gclid=CP-0rMTDtaACFQxN2godywlcFQ

    For others, simply do a Google search for "recovery cd"

    "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > I was just wondering if you might be able to help me with something.
    > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > got lost and I called the manufacturer of the computer and they said they no
    > longer make them for this computer to buy or sell to me, and they said that
    > Microsoft might be able to sell me some for it or at least tell me how to get
    > some for it, so based on that, can you please tell me where I might be able
    > to get some online perhaps, because I don't know of anybody else out there
    > that would have the discs that I need to recover it. All help would be gladly
    > accepted and appreciated very very much in this case as I need them very very
    > badly. Thank you!!!
     
  3. olfart

    olfart Flightless Bird

    "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    >I was just wondering if you might be able to help me with something.
    > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > got lost and I called the manufacturer of the computer and they said they
    > no
    > longer make them for this computer to buy or sell to me, and they said
    > that
    > Microsoft might be able to sell me some for it or at least tell me how to
    > get
    > some for it, so based on that, can you please tell me where I might be
    > able
    > to get some online perhaps, because I don't know of anybody else out there
    > that would have the discs that I need to recover it. All help would be
    > gladly
    > accepted and appreciated very very much in this case as I need them very
    > very
    > badly. Thank you!!!


    How many guesses do we get as to the make and model of the computer???
     
  4. Pegasus [MVP]

    Pegasus [MVP] Flightless Bird

    "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > I was just wondering if you might be able to help me with something.
    > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > got lost and I called the manufacturer of the computer and they said they
    > no
    > longer make them for this computer to buy or sell to me, and they said
    > that
    > Microsoft might be able to sell me some for it or at least tell me how to
    > get
    > some for it, so based on that, can you please tell me where I might be
    > able
    > to get some online perhaps, because I don’t know of anybody else out there
    > that would have the discs that I need to recover it. All help would be
    > gladly
    > accepted and appreciated very very much in this case as I need them very
    > very
    > badly. Thank you!!!


    See the replies you received to the same question in the Win2000 newsgroup,
    and in particular the hints to post full details about your machine.
     
  5. 24ggirl

    24ggirl Flightless Bird

    You guys, I’m so terribly sorry for not providing you the information you
    needed about my system. Duh to me. That would help I’m sure, but I didn’t
    know to. I just assumed that you would be able to point me in the right
    direction and I could look it up myself.

    Anyway, it’s a Dell Desktop Computer. The model is an Optiplex GX240. The
    model # is DHM. It’s a 16 GB Hard Drive with 1MB of RAM.

    If there is anything else you need to know about the system, please tell me
    what it is and how to get to it as sometimes if I don’t know what it is, then
    I won’t know where to look to find what it is that you need. Thanks again for
    helping me and have a great day!!!

    "David Webb" wrote:

    > You didn't give us any information about your system.
    >
    > Here's a link where you may be able to buy a replacement:
    > http://www.restoredisks.com/?gclid=CP-0rMTDtaACFQxN2godywlcFQ
    >
    > For others, simply do a Google search for "recovery cd"
    >
    > "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    > news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > > I was just wondering if you might be able to help me with something.
    > > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > > got lost and I called the manufacturer of the computer and they said they no
    > > longer make them for this computer to buy or sell to me, and they said that
    > > Microsoft might be able to sell me some for it or at least tell me how to get
    > > some for it, so based on that, can you please tell me where I might be able
    > > to get some online perhaps, because I don't know of anybody else out there
    > > that would have the discs that I need to recover it. All help would be gladly
    > > accepted and appreciated very very much in this case as I need them very very
    > > badly. Thank you!!!

    >
    >
    > .
    >
     
  6. 24ggirl

    24ggirl Flightless Bird

    You guys, I’m so terribly sorry for not providing you the information you
    needed about my system. Duh to me. That would help I’m sure, but I didn’t
    know to. I just assumed that you would be able to point me in the right
    direction and I could look it up myself.

    Anyway, it’s a Dell Desktop Computer. The model is an Optiplex GX240. The
    model # is DHM. It’s a 16 GB Hard Drive with 1MB of RAM.

    If there is anything else you need to know about the system, please tell me
    what it is and how to get to it as sometimes if I don’t know what it is, then
    I won’t know where to look to find what it is that you need. Thanks again for
    helping me and have a great day!!!

    "olfart" wrote:

    >
    > "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    > news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > >I was just wondering if you might be able to help me with something.
    > > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > > got lost and I called the manufacturer of the computer and they said they
    > > no
    > > longer make them for this computer to buy or sell to me, and they said
    > > that
    > > Microsoft might be able to sell me some for it or at least tell me how to
    > > get
    > > some for it, so based on that, can you please tell me where I might be
    > > able
    > > to get some online perhaps, because I don't know of anybody else out there
    > > that would have the discs that I need to recover it. All help would be
    > > gladly
    > > accepted and appreciated very very much in this case as I need them very
    > > very
    > > badly. Thank you!!!

    >
    > How many guesses do we get as to the make and model of the computer???
     
  7. 24ggirl

    24ggirl Flightless Bird

    You guys, I’m so terribly sorry for not providing you the information you
    needed about my system. Duh to me. That would help I’m sure, but I didn’t
    know to. I just assumed that you would be able to point me in the right
    direction and I could look it up myself.

    Anyway, it’s a Dell Desktop Computer. The model is an Optiplex GX240. The
    model # is DHM. It’s a 16 GB Hard Drive with 1MB of RAM.

    If there is anything else you need to know about the system, please tell me
    what it is and how to get to it as sometimes if I don’t know what it is, then
    I won’t know where to look to find what it is that you need. Thanks again for
    helping me and have a great day!!!

    "Pegasus [MVP]" wrote:

    >
    >
    > "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    > news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > > I was just wondering if you might be able to help me with something.
    > > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > > got lost and I called the manufacturer of the computer and they said they
    > > no
    > > longer make them for this computer to buy or sell to me, and they said
    > > that
    > > Microsoft might be able to sell me some for it or at least tell me how to
    > > get
    > > some for it, so based on that, can you please tell me where I might be
    > > able
    > > to get some online perhaps, because I don’t know of anybody else out there
    > > that would have the discs that I need to recover it. All help would be
    > > gladly
    > > accepted and appreciated very very much in this case as I need them very
    > > very
    > > badly. Thank you!!!

    >
    > See the replies you received to the same question in the Win2000 newsgroup,
    > and in particular the hints to post full details about your machine.
    >
    > .
    >
     
  8. 24ggirl

    24ggirl Flightless Bird

    Just one question. When you say, "
    > See the replies you received to the same question in the Win2000 newsgroup,
    > and in particular the hints to post full details about your machine."

    where would the Win2000 Newsgroup be as all I see in Newsgroups In Windows
    XP is Windows 2000 Professional of which nothing is there for me at all.
    Thank you.
    >


    "24ggirl" wrote:

    > You guys, I’m so terribly sorry for not providing you the information you
    > needed about my system. Duh to me. That would help I’m sure, but I didn’t
    > know to. I just assumed that you would be able to point me in the right
    > direction and I could look it up myself.
    >
    > Anyway, it’s a Dell Desktop Computer. The model is an Optiplex GX240. The
    > model # is DHM. It’s a 16 GB Hard Drive with 1MB of RAM.
    >
    > If there is anything else you need to know about the system, please tell me
    > what it is and how to get to it as sometimes if I don’t know what it is, then
    > I won’t know where to look to find what it is that you need. Thanks again for
    > helping me and have a great day!!!
    >
    > "Pegasus [MVP]" wrote:
    >
    > >
    > >
    > > "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    > > news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > > > I was just wondering if you might be able to help me with something.
    > > > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > > > got lost and I called the manufacturer of the computer and they said they
    > > > no
    > > > longer make them for this computer to buy or sell to me, and they said
    > > > that
    > > > Microsoft might be able to sell me some for it or at least tell me how to
    > > > get
    > > > some for it, so based on that, can you please tell me where I might be
    > > > able
    > > > to get some online perhaps, because I don’t know of anybody else out there
    > > > that would have the discs that I need to recover it. All help would be
    > > > gladly
    > > > accepted and appreciated very very much in this case as I need them very
    > > > very
    > > > badly. Thank you!!!

    > >
    > > See the replies you received to the same question in the Win2000 newsgroup,
    > > and in particular the hints to post full details about your machine.
    > >
    > > .
    > >
     
  9. Jose

    Jose Flightless Bird

    On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > and in particular the hints to post full details about your machine."

    >


    If you have XP, you need to stay here.

    It might be good to have Recovery CDs, but they would be old and
    unless you want to recover to some time in the past, use them for
    coasters or make them into an attractive mobile.

    What is your issue that makes you think you need them?

    You would be well served to borrow a genuine bootable XP installation
    CD that matches your system (XP Home, XP Pro) and just make a copy of
    it, then you will have something useful for now and in the future.

    Here is how you can post your system information:

    Click Start, Run and in the box enter:

    msinfo32

    Click OK, and when the System Summary info appears, click Edit, Select
    All, Copy and then paste the information back here.

    There will be some personal information (like System Name and User
    Name), and whatever appears to be private information to you, just
    delete it from the pasted information.

    This will minimize back and forth Q&A and eliminate guesswork.
     
  10. David Webb

    David Webb Flightless Bird

    See my comments inline.

    "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    news:1E87AAD2-2E1D-4BC7-81E4-49D7D52E18BD@microsoft.com...
    > I just assumed that you would be able to point me in the right
    > direction and I could look it up myself.
    >


    I did exactly that. All you have to do is click on the link I provided and then
    enter your system info when prompted and you'll find that they can send you
    replacement for $34.99 including shipping.

    > Anyway, it's a Dell Desktop Computer. The model is an Optiplex GX240. The
    > model # is DHM. It's a 16 GB Hard Drive with 1MB of RAM.
    >
    > If there is anything else you need to know about the system, please tell me
    > what it is and how to get to it as sometimes if I don't know what it is, then
    > I won't know where to look to find what it is that you need. Thanks again for
    > helping me and have a great day!!!
    >
    > "David Webb" wrote:
    >
    >> You didn't give us any information about your system.
    >>
    >> Here's a link where you may be able to buy a replacement:
    >> http://www.restoredisks.com/?gclid=CP-0rMTDtaACFQxN2godywlcFQ
    >>
    >> For others, simply do a Google search for "recovery cd"
    >>
    >> "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message
    >> news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    >> > I was just wondering if you might be able to help me with something.
    >> > Hopefully so. I am needing some recovery CD's for my computer that somehow
    >> > got lost and I called the manufacturer of the computer and they said they
    >> > no
    >> > longer make them for this computer to buy or sell to me, and they said that
    >> > Microsoft might be able to sell me some for it or at least tell me how to
    >> > get
    >> > some for it, so based on that, can you please tell me where I might be able
    >> > to get some online perhaps, because I don't know of anybody else out there
    >> > that would have the discs that I need to recover it. All help would be
    >> > gladly
    >> > accepted and appreciated very very much in this case as I need them very
    >> > very
    >> > badly. Thank you!!!

    >>
    >>
    >> .
    >>
     
  11. 24ggirl

    24ggirl Flightless Bird

    OK, I did like you asked me too. I hope this helps you out so you can help me
    out. See below. msinfo32

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name DELL-D163ABB8F2
    System Manufacturer Dell Computer Corporation
    System Model OptiPlex GX240
    System Type X86-based PC
    Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
    BIOS Version/Date Dell Computer Corporation A03, 3/1/2002
    SMBIOS Version 2.3
    Windows Directory C:/WINDOWS
    System Directory C:/WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "5.1.2600.5508 (xpsp.080320-1628)"
    User Name DELL-D163ABB8F2\dell
    Time Zone Central Daylight Time
    Total Physical Memory 640.00 MB
    Available Physical Memory 263.13 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 789.78 MB
    Page File C:/pagefile.sys

    I need them because I re-do my operating system to keep it refreshed and
    running like new about once a year to keep it fresh. I thought that it was
    recommended that a person do that to clean it up so it won't get bogged down
    all of the time with registry junk etc.

    When you say, "You would be well served to borrow a genuine bootable XP
    installation CD that matches your system (XP Home, XP Pro) and just make a
    copy of it, then you will have something useful for now and in the future.".

    Where would I get a genuine bootable XP installation CD that matches my
    system?

    Is it the same as a recovery CD itself?

    Please answer these questions and thank you for helping me out. I really
    really do appreciate it more than you could ever ever know.

    "Jose" wrote:

    > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > and in particular the hints to post full details about your machine."

    > >

    >
    > If you have XP, you need to stay here.
    >
    > It might be good to have Recovery CDs, but they would be old and
    > unless you want to recover to some time in the past, use them for
    > coasters or make them into an attractive mobile.
    >
    > What is your issue that makes you think you need them?
    >
    > You would be well served to borrow a genuine bootable XP installation
    > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > it, then you will have something useful for now and in the future.
    >
    > Here is how you can post your system information:
    >
    > Click Start, Run and in the box enter:
    >
    > msinfo32
    >
    > Click OK, and when the System Summary info appears, click Edit, Select
    > All, Copy and then paste the information back here.
    >
    > There will be some personal information (like System Name and User
    > Name), and whatever appears to be private information to you, just
    > delete it from the pasted information.
    >
    > This will minimize back and forth Q&A and eliminate guesswork.
    > .
    >
     
  12. Jose

    Jose Flightless Bird

    On Mar 15, 7:00 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > OK, I did like you asked me too. I hope this helps you out so you can help me
    > out. See below. msinfo32
    >
    > OS Name Microsoft Windows XP Professional
    > Version 5.1.2600 Service Pack 3 Build 2600
    > OS Manufacturer Microsoft Corporation
    > System Name     DELL-D163ABB8F2
    > System Manufacturer     Dell Computer Corporation
    > System Model    OptiPlex GX240
    > System Type     X86-based PC
    > Processor       x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694Mhz
    > BIOS Version/Date       Dell Computer Corporation A03, 3/1/2002
    > SMBIOS Version  2.3
    > Windows Directory       C:/WINDOWS
    > System Directory        C:/WINDOWS\system32
    > Boot Device     \Device\HarddiskVolume1
    > Locale  United Kingdom
    > Hardware Abstraction Layer      Version = "5.1.2600.5508 (xpsp.080320-1628)"
    > User Name       DELL-D163ABB8F2\dell
    > Time Zone       Central Daylight Time
    > Total Physical Memory   640.00 MB
    > Available Physical Memory       263.13 MB
    > Total Virtual Memory    2.00 GB
    > Available Virtual Memory        1.96 GB
    > Page File Space 789.78 MB
    > Page File       C:/pagefile.sys
    >
    > I need them because I re-do my operating system to keep it refreshed and
    > running like new about once a year to keep it fresh. I thought that it was
    > recommended that a person do that to clean it up so it won't get bogged down
    > all of the time with registry junk etc.
    >
    > When you say, "You would be well served to borrow a genuine bootable XP
    > installation CD that matches your system (XP Home, XP Pro) and just make a
    > copy of it, then you will have something useful for now and in the future..".
    >
    > Where would I get a genuine bootable XP installation CD that matches my
    > system?
    >
    > Is it the same as a recovery CD itself?
    >
    > Please answer these questions and thank you for helping me out. I really
    > really do appreciate it more than you could ever ever know.
    >
    >
    >
    > "Jose" wrote:
    > > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > > and in particular the hints to post full details about your machine.."

    >
    > > If you have XP, you need to stay here.

    >
    > > It might be good to have Recovery CDs, but they would be old and
    > > unless you want to recover to some time in the past, use them for
    > > coasters or make them into an attractive mobile.

    >
    > > What is your issue that makes you think you need them?

    >
    > > You would be well served to borrow a genuine bootable XP installation
    > > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > > it, then you will have something useful for now and in the future.

    >
    > > Here is how you can post your system information:

    >
    > > Click Start, Run and in the box enter:

    >
    > > msinfo32

    >
    > > Click OK, and when the System Summary info appears, click Edit, Select
    > > All, Copy and then paste the information back here.

    >
    > > There will be some personal information (like System Name and User
    > > Name), and whatever appears to be private information to you, just
    > > delete it from the pasted information.

    >
    > > This will minimize back and forth Q&A and eliminate guesswork.
    > > .


    There is no need to redo your operating system to keep it fresh. My
    XP installation is 5 years old and I have never done a repair, a
    reinstall or used a Restore Point to solve any problem - ever. I
    inflict my system all the time with malware, break things on purpose,
    install/uninstall silly things all the time on purpose just for
    practice.

    I believe that recommendation to periodically reinstall comes from
    folks that don't know how to figure out and resolve problems and see a
    reinstallation as the solution. Sure, things run swell again for a
    while but you have not fixed anything - it just means you couldn't
    figure it out and fix it. If your system gets bogged down, unbog it.

    Find a friend/colleague that has the same XP as you and make a copy of
    their CD. Dell generally does not ship XP installation CDs (XP is
    generally a single CD) - they ship system recovery type CDs which are
    not the same and may not help you fix your system when it breaks. You
    need something that will help you - not something that will maybe help
    you. As soon as you apply updates to your system after you take
    delivery, the recovery CDs are out of date. Coasters and mobiles....

    Yous system information looks very good.

    What is the issue that makes you think you need to reinstall?
     
  13. Ken Blake, MVP

    Ken Blake, MVP Flightless Bird

    On Mon, 15 Mar 2010 04:00:01 -0700, 24ggirl
    <24ggirl@discussions.microsoft.com> wrote:


    > I need them because I re-do my operating system to keep it refreshed and
    > running like new about once a year to keep it fresh. I thought that it was
    > recommended that a person do that to clean it up so it won't get bogged down
    > all of the time with registry junk etc.



    Although there *are* some people who recommend doing that, I
    completely disagree with that recommendation.

    I have used Windows 3.0, 3.1, WFWG 3.11, 95, 98, 2000, XP, Vista, and
    Windows 7--most of them on two or three machines here--and all from
    the around the day they were introduced until the day they were
    upgraded to the next version. I have *never* had to reinstall any
    version of Windows

    The idea that Windows needs to be reinstalled periodically is a myth.
    If you do a reasonably good of taking care of your system, you should
    never need to do it.

    --
    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
    Please Reply to the Newsgroup
     
  14. 24ggirl

    24ggirl Flightless Bird

    Well, that's just it, I don't have a friend or colleague that I know of that
    would have one of those discs that you tell me I should get and make a copy
    of. Chances of finding one are like winning or hitting the lottery. About 1
    in 10 million chances.

    Anyway, this is why I need them. I bought this computer from someone that
    sold him this and other computers as well and I bought this one from him and
    when I did the Windows Updates it told me that this copy of Windows did not
    pass genuine Windows validation and that I might be a victim of software
    counterfeiting.

    Well I turned off Windows Update (I know, not a smart thing to do---grill me
    if you must) because for one, the computer has only 16 GB of Hard Drive space
    as you can see and a forth of it is used up already from programs that are
    needed on there already, and I've been told that that's way too small of a
    space for updates to occur because you need more Hard Drive space for the
    latest ones that come out which would be way to big for the Hard Drive
    itself. They may have told me wrong. I don't know. I've deleted a bunch of
    useless programs on there to gain more space, but it still didn't seem to
    help much as far as trying to do Windows Updates.

    Heres the problem I encountered which is why I say I need to do my operating
    system with the recovery discs.

    When I tried to do the Window Updates this is what happened.

    I get a Window that says: Product Key update failure. The application has
    encountered a disk-write error while updating system components. The system
    may be low on disk space. Please check available disk space. [Error:
    0x800402c9]

    And this error message as well: This copy of Windows did not pass genuine
    validation.

    The product key found on this computer is a Volume License Key (VLK) that
    has been blocked.

    Then it wanted me to buy this Windows Genuine Advantage Kit for Windows XP
    Professional $149.00 from microsoft so it would make the copy of Windows
    legal. They told me I won't have enough disk space to do this. Obviously the
    one that had it before me pirated all of the software that's on this
    computer. That's what I'm trying to get fixed and because as a result of me
    trying to update the system with these Window Updates, my computer is running
    very very sluggish now, where as before it was running so very very smoothly
    and fast until I started updating it, and now it's too late to go back at
    this point, unless I can turn it back to day 1 with the recovery discs.

    Then I get this error message saying: Service Pack 3 Setup Window that says:
    (with an X inside a large red circle) An internal error occurred as it was
    trying to install the updates.

    Then I get this next error message saying: Service Pack 3 Setup Error Window
    that has a large X inside a large red circle that says: Service Pack 3
    installation did not complete.

    Then I get this Window Update window that says: Some updates were not
    installed. The following updates were not installed: Windows XP Service Pack
    3 (KB936929)

    Had I known what I know now, I never ever would have ever run Windows
    Updates at all. I hope now I make more sense to you. It's not that I was
    afraid of getting caught with the goods so to speak, I just thought it would
    be an easy thing to do with no questions asked, but I'm glad you did anyway.
    Maybe now, hopefully I can get somewhere with it now.

    Even if I do get the Windows Genuine Advantage Kit for Windows XP
    Professional $149.00, and it makes the copy of Windows legal, would the
    recovery discs work if I used them? Please answer this one for me. Thanks.

    This is another reason I want these recovery discs to turn it back to day 1
    so hopefully it would make the copy of Windows legal and I would be good to
    go from there and that I wouldn't have to buy the Windows Genuine Advantage
    Kit for Windows XP Professional $149.00 . I've been told that yes, that's
    very true. What do you say?

    I guess now my big big question would be this, if I do get the recovery
    discs, being that the computer already has a partition on there and that's
    what it uses to draw from when you recover it with the recovery discs, would
    it be able to turn the computer back to day 1 and create a new partition with
    the recovery discs or is it going to use the partition already on there even
    though it doesn't have that partition on there already? I really need an
    answer on this one please as I'm still confused on what I should do at this
    point. Thanks.

    Any more advice I might try now?


    "Jose" wrote:

    > On Mar 15, 7:00 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > OK, I did like you asked me too. I hope this helps you out so you can help me
    > > out. See below. msinfo32
    > >
    > > OS Name Microsoft Windows XP Professional
    > > Version 5.1.2600 Service Pack 3 Build 2600
    > > OS Manufacturer Microsoft Corporation
    > > System Name DELL-D163ABB8F2
    > > System Manufacturer Dell Computer Corporation
    > > System Model OptiPlex GX240
    > > System Type X86-based PC
    > > Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
    > > BIOS Version/Date Dell Computer Corporation A03, 3/1/2002
    > > SMBIOS Version 2.3
    > > Windows Directory C:/WINDOWS
    > > System Directory C:/WINDOWS\system32
    > > Boot Device \Device\HarddiskVolume1
    > > Locale United Kingdom
    > > Hardware Abstraction Layer Version = "5.1.2600.5508 (xpsp.080320-1628)"
    > > User Name DELL-D163ABB8F2\dell
    > > Time Zone Central Daylight Time
    > > Total Physical Memory 640.00 MB
    > > Available Physical Memory 263.13 MB
    > > Total Virtual Memory 2.00 GB
    > > Available Virtual Memory 1.96 GB
    > > Page File Space 789.78 MB
    > > Page File C:/pagefile.sys
    > >
    > > I need them because I re-do my operating system to keep it refreshed and
    > > running like new about once a year to keep it fresh. I thought that it was
    > > recommended that a person do that to clean it up so it won't get bogged down
    > > all of the time with registry junk etc.
    > >
    > > When you say, "You would be well served to borrow a genuine bootable XP
    > > installation CD that matches your system (XP Home, XP Pro) and just make a
    > > copy of it, then you will have something useful for now and in the future..".
    > >
    > > Where would I get a genuine bootable XP installation CD that matches my
    > > system?
    > >
    > > Is it the same as a recovery CD itself?
    > >
    > > Please answer these questions and thank you for helping me out. I really
    > > really do appreciate it more than you could ever ever know.
    > >
    > >
    > >
    > > "Jose" wrote:
    > > > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > > > and in particular the hints to post full details about your machine.."

    > >
    > > > If you have XP, you need to stay here.

    > >
    > > > It might be good to have Recovery CDs, but they would be old and
    > > > unless you want to recover to some time in the past, use them for
    > > > coasters or make them into an attractive mobile.

    > >
    > > > What is your issue that makes you think you need them?

    > >
    > > > You would be well served to borrow a genuine bootable XP installation
    > > > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > > > it, then you will have something useful for now and in the future.

    > >
    > > > Here is how you can post your system information:

    > >
    > > > Click Start, Run and in the box enter:

    > >
    > > > msinfo32

    > >
    > > > Click OK, and when the System Summary info appears, click Edit, Select
    > > > All, Copy and then paste the information back here.

    > >
    > > > There will be some personal information (like System Name and User
    > > > Name), and whatever appears to be private information to you, just
    > > > delete it from the pasted information.

    > >
    > > > This will minimize back and forth Q&A and eliminate guesswork.
    > > > .

    >
    > There is no need to redo your operating system to keep it fresh. My
    > XP installation is 5 years old and I have never done a repair, a
    > reinstall or used a Restore Point to solve any problem - ever. I
    > inflict my system all the time with malware, break things on purpose,
    > install/uninstall silly things all the time on purpose just for
    > practice.
    >
    > I believe that recommendation to periodically reinstall comes from
    > folks that don't know how to figure out and resolve problems and see a
    > reinstallation as the solution. Sure, things run swell again for a
    > while but you have not fixed anything - it just means you couldn't
    > figure it out and fix it. If your system gets bogged down, unbog it.
    >
    > Find a friend/colleague that has the same XP as you and make a copy of
    > their CD. Dell generally does not ship XP installation CDs (XP is
    > generally a single CD) - they ship system recovery type CDs which are
    > not the same and may not help you fix your system when it breaks. You
    > need something that will help you - not something that will maybe help
    > you. As soon as you apply updates to your system after you take
    > delivery, the recovery CDs are out of date. Coasters and mobiles....
    >
    > Yous system information looks very good.
    >
    > What is the issue that makes you think you need to reinstall?
    > .
    >
     
  15. Ben Myers

    Ben Myers Flightless Bird

    "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > I was just wondering if you might be able to help me with something.
    > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > got lost and I called the manufacturer of the computer and they said they no
    > longer make them for this computer to buy or sell to me, and they said that
    > Microsoft might be able to sell me some for it or at least tell me how to get
    > some for it, so based on that, can you please tell me where I might be able
    > to get some online perhaps, because I don’t know of anybody else out there
    > that would have the discs that I need to recover it. All help would be gladly
    > accepted and appreciated very very much in this case as I need them very very
    > badly. Thank you!!!


    http://support.dell.com/support/top...n/document?c=us&cs=19&docid=347576&l=en&s=dhs

    Ben
     
  16. Mark Adams

    Mark Adams Flightless Bird

    "24ggirl" wrote:

    > Well, that's just it, I don't have a friend or colleague that I know of that
    > would have one of those discs that you tell me I should get and make a copy
    > of. Chances of finding one are like winning or hitting the lottery. About 1
    > in 10 million chances.
    >
    > Anyway, this is why I need them. I bought this computer from someone that
    > sold him this and other computers as well and I bought this one from him and
    > when I did the Windows Updates it told me that this copy of Windows did not
    > pass genuine Windows validation and that I might be a victim of software
    > counterfeiting.
    >
    > Well I turned off Windows Update (I know, not a smart thing to do---grill me
    > if you must) because for one, the computer has only 16 GB of Hard Drive space
    > as you can see and a forth of it is used up already from programs that are
    > needed on there already, and I've been told that that's way too small of a
    > space for updates to occur because you need more Hard Drive space for the
    > latest ones that come out which would be way to big for the Hard Drive
    > itself. They may have told me wrong. I don't know. I've deleted a bunch of
    > useless programs on there to gain more space, but it still didn't seem to
    > help much as far as trying to do Windows Updates.
    >
    > Heres the problem I encountered which is why I say I need to do my operating
    > system with the recovery discs.
    >
    > When I tried to do the Window Updates this is what happened.
    >
    > I get a Window that says: Product Key update failure. The application has
    > encountered a disk-write error while updating system components. The system
    > may be low on disk space. Please check available disk space. [Error:
    > 0x800402c9]
    >
    > And this error message as well: This copy of Windows did not pass genuine
    > validation.
    >
    > The product key found on this computer is a Volume License Key (VLK) that
    > has been blocked.
    >
    > Then it wanted me to buy this Windows Genuine Advantage Kit for Windows XP
    > Professional $149.00 from microsoft so it would make the copy of Windows
    > legal. They told me I won't have enough disk space to do this. Obviously the
    > one that had it before me pirated all of the software that's on this
    > computer. That's what I'm trying to get fixed and because as a result of me
    > trying to update the system with these Window Updates, my computer is running
    > very very sluggish now, where as before it was running so very very smoothly
    > and fast until I started updating it, and now it's too late to go back at
    > this point, unless I can turn it back to day 1 with the recovery discs.
    >
    > Then I get this error message saying: Service Pack 3 Setup Window that says:
    > (with an X inside a large red circle) An internal error occurred as it was
    > trying to install the updates.
    >
    > Then I get this next error message saying: Service Pack 3 Setup Error Window
    > that has a large X inside a large red circle that says: Service Pack 3
    > installation did not complete.
    >
    > Then I get this Window Update window that says: Some updates were not
    > installed. The following updates were not installed: Windows XP Service Pack
    > 3 (KB936929)
    >
    > Had I known what I know now, I never ever would have ever run Windows
    > Updates at all. I hope now I make more sense to you. It's not that I was
    > afraid of getting caught with the goods so to speak, I just thought it would
    > be an easy thing to do with no questions asked, but I'm glad you did anyway.
    > Maybe now, hopefully I can get somewhere with it now.
    >
    > Even if I do get the Windows Genuine Advantage Kit for Windows XP
    > Professional $149.00, and it makes the copy of Windows legal, would the
    > recovery discs work if I used them? Please answer this one for me. Thanks.
    >
    > This is another reason I want these recovery discs to turn it back to day 1
    > so hopefully it would make the copy of Windows legal and I would be good to
    > go from there and that I wouldn't have to buy the Windows Genuine Advantage
    > Kit for Windows XP Professional $149.00 . I've been told that yes, that's
    > very true. What do you say?
    >
    > I guess now my big big question would be this, if I do get the recovery
    > discs, being that the computer already has a partition on there and that's
    > what it uses to draw from when you recover it with the recovery discs, would
    > it be able to turn the computer back to day 1 and create a new partition with
    > the recovery discs or is it going to use the partition already on there even
    > though it doesn't have that partition on there already? I really need an
    > answer on this one please as I'm still confused on what I should do at this
    > point. Thanks.
    >
    > Any more advice I might try now?
    >



    Probably the best thing to do now would be to purchase an external USB hard
    drive and copy all of your data (documents, pictures, music, email, etc.) to
    it. Go to the Microsoft website and download the Service Pack 3 iso image
    here:

    http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e

    and burn the image to CD.

    You will need the installation media of all your installed applications,
    hopefully you haven't lost those as well.

    Use the recovery disks suggested by David Webb. They will restore your
    computer to "as shipped" condition. This will wipe out everything on the hard
    drive, so make sure that you have your data copied to the external drive and
    your application media before doing this.

    Apply SP3 and turn on the Windows firewall; set Automatic Updates to "notify
    me but do not download or install updates" before connecting to the internet.
    When prompted of available updates by the yellow shield in the system tray,
    select "Custom Install" and deselect any updates you don't want, install the
    ones you do. You will be prompted if you want to be notified again of the
    updates you deselected; check the "no" box and you won't be notified again.

    After your machine is updated, uninstall (from "Add/Remove Programs" in
    "Control Panel") any preinstalled software that you don't want that came with
    the recovery disk set. Reinstall your applications and copy your data back
    from the external drive.

    Rather than spend $149.00 on a Genuine Advantage kit, spend $35.00 on the
    recovery disks and about $60.00 on an external drive. You will now have a way
    to back up your data.


    >
    > "Jose" wrote:
    >
    > > On Mar 15, 7:00 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > OK, I did like you asked me too. I hope this helps you out so you can help me
    > > > out. See below. msinfo32
    > > >
    > > > OS Name Microsoft Windows XP Professional
    > > > Version 5.1.2600 Service Pack 3 Build 2600
    > > > OS Manufacturer Microsoft Corporation
    > > > System Name DELL-D163ABB8F2
    > > > System Manufacturer Dell Computer Corporation
    > > > System Model OptiPlex GX240
    > > > System Type X86-based PC
    > > > Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
    > > > BIOS Version/Date Dell Computer Corporation A03, 3/1/2002
    > > > SMBIOS Version 2.3
    > > > Windows Directory C:/WINDOWS
    > > > System Directory C:/WINDOWS\system32
    > > > Boot Device \Device\HarddiskVolume1
    > > > Locale United Kingdom
    > > > Hardware Abstraction Layer Version = "5.1.2600.5508 (xpsp.080320-1628)"
    > > > User Name DELL-D163ABB8F2\dell
    > > > Time Zone Central Daylight Time
    > > > Total Physical Memory 640.00 MB
    > > > Available Physical Memory 263.13 MB
    > > > Total Virtual Memory 2.00 GB
    > > > Available Virtual Memory 1.96 GB
    > > > Page File Space 789.78 MB
    > > > Page File C:/pagefile.sys
    > > >
    > > > I need them because I re-do my operating system to keep it refreshed and
    > > > running like new about once a year to keep it fresh. I thought that it was
    > > > recommended that a person do that to clean it up so it won't get bogged down
    > > > all of the time with registry junk etc.
    > > >
    > > > When you say, "You would be well served to borrow a genuine bootable XP
    > > > installation CD that matches your system (XP Home, XP Pro) and just make a
    > > > copy of it, then you will have something useful for now and in the future..".
    > > >
    > > > Where would I get a genuine bootable XP installation CD that matches my
    > > > system?
    > > >
    > > > Is it the same as a recovery CD itself?
    > > >
    > > > Please answer these questions and thank you for helping me out. I really
    > > > really do appreciate it more than you could ever ever know.
    > > >
    > > >
    > > >
    > > > "Jose" wrote:
    > > > > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > > > > and in particular the hints to post full details about your machine.."
    > > >
    > > > > If you have XP, you need to stay here.
    > > >
    > > > > It might be good to have Recovery CDs, but they would be old and
    > > > > unless you want to recover to some time in the past, use them for
    > > > > coasters or make them into an attractive mobile.
    > > >
    > > > > What is your issue that makes you think you need them?
    > > >
    > > > > You would be well served to borrow a genuine bootable XP installation
    > > > > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > > > > it, then you will have something useful for now and in the future.
    > > >
    > > > > Here is how you can post your system information:
    > > >
    > > > > Click Start, Run and in the box enter:
    > > >
    > > > > msinfo32
    > > >
    > > > > Click OK, and when the System Summary info appears, click Edit, Select
    > > > > All, Copy and then paste the information back here.
    > > >
    > > > > There will be some personal information (like System Name and User
    > > > > Name), and whatever appears to be private information to you, just
    > > > > delete it from the pasted information.
    > > >
    > > > > This will minimize back and forth Q&A and eliminate guesswork.
    > > > > .

    > >
    > > There is no need to redo your operating system to keep it fresh. My
    > > XP installation is 5 years old and I have never done a repair, a
    > > reinstall or used a Restore Point to solve any problem - ever. I
    > > inflict my system all the time with malware, break things on purpose,
    > > install/uninstall silly things all the time on purpose just for
    > > practice.
    > >
    > > I believe that recommendation to periodically reinstall comes from
    > > folks that don't know how to figure out and resolve problems and see a
    > > reinstallation as the solution. Sure, things run swell again for a
    > > while but you have not fixed anything - it just means you couldn't
    > > figure it out and fix it. If your system gets bogged down, unbog it.
    > >
    > > Find a friend/colleague that has the same XP as you and make a copy of
    > > their CD. Dell generally does not ship XP installation CDs (XP is
    > > generally a single CD) - they ship system recovery type CDs which are
    > > not the same and may not help you fix your system when it breaks. You
    > > need something that will help you - not something that will maybe help
    > > you. As soon as you apply updates to your system after you take
    > > delivery, the recovery CDs are out of date. Coasters and mobiles....
    > >
    > > Yous system information looks very good.
    > >
    > > What is the issue that makes you think you need to reinstall?
    > > .
    > >
     
  17. 24ggirl

    24ggirl Flightless Bird

    Now just a few more questions I'm not quite clear on. When you say, "Probably
    the best thing to do now would be to purchase an external USB hard drive and
    copy all of your data (documents, pictures, music, email, etc.) to
    it." do you mean the stuff I have saved to the computer only? As I have done
    that already.


    When you say, "You will need the installation media of all your installed
    applications,
    hopefully you haven't lost those as well." Do you mean stuff like a printer
    that was installed on the computer or a program such as Dragon Naturally
    Speaking which is a word program that types as you talk for it so you don't
    have to type to save your hands and wrists from CTS and Tendinitis, or a
    webcam, etc.?

    When you say, "Go to the Microsoft website and download the Service Pack 3
    iso image
    here:
    http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e
    and burn the image to CD.

    Apply SP3 and turn on the Windows firewall

    Rather than spend $149.00 on a Genuine Advantage kit

    By saying all of this, are you telling me that basically the SP3 will cure
    the copy of Windows not being genuine for good even if I don't use the
    recovery discs?

    I know why you're telling me to do the iso image of the SP3 because it won't
    have the disk space issue that it squaks and bugs me about.

    But on the other hand, if I do use the recovery discs, being that it already
    has the partition on there from the pirated software, will it work from the
    recovery discs and create a whole new partition and not try to draw from the
    partition that's already on there from the pirated software?

    I really do appreciate all of the time and effort and help you guys have
    been helping and giving me more than you could ever ever know and for you
    patience as well. Thanks again!






    "Mark Adams" wrote:

    >
    >
    > "24ggirl" wrote:
    >
    > > Well, that's just it, I don't have a friend or colleague that I know of that
    > > would have one of those discs that you tell me I should get and make a copy
    > > of. Chances of finding one are like winning or hitting the lottery. About 1
    > > in 10 million chances.
    > >
    > > Anyway, this is why I need them. I bought this computer from someone that
    > > sold him this and other computers as well and I bought this one from him and
    > > when I did the Windows Updates it told me that this copy of Windows did not
    > > pass genuine Windows validation and that I might be a victim of software
    > > counterfeiting.
    > >
    > > Well I turned off Windows Update (I know, not a smart thing to do---grill me
    > > if you must) because for one, the computer has only 16 GB of Hard Drive space
    > > as you can see and a forth of it is used up already from programs that are
    > > needed on there already, and I've been told that that's way too small of a
    > > space for updates to occur because you need more Hard Drive space for the
    > > latest ones that come out which would be way to big for the Hard Drive
    > > itself. They may have told me wrong. I don't know. I've deleted a bunch of
    > > useless programs on there to gain more space, but it still didn't seem to
    > > help much as far as trying to do Windows Updates.
    > >
    > > Heres the problem I encountered which is why I say I need to do my operating
    > > system with the recovery discs.
    > >
    > > When I tried to do the Window Updates this is what happened.
    > >
    > > I get a Window that says: Product Key update failure. The application has
    > > encountered a disk-write error while updating system components. The system
    > > may be low on disk space. Please check available disk space. [Error:
    > > 0x800402c9]
    > >
    > > And this error message as well: This copy of Windows did not pass genuine
    > > validation.
    > >
    > > The product key found on this computer is a Volume License Key (VLK) that
    > > has been blocked.
    > >
    > > Then it wanted me to buy this Windows Genuine Advantage Kit for Windows XP
    > > Professional $149.00 from microsoft so it would make the copy of Windows
    > > legal. They told me I won't have enough disk space to do this. Obviously the
    > > one that had it before me pirated all of the software that's on this
    > > computer. That's what I'm trying to get fixed and because as a result of me
    > > trying to update the system with these Window Updates, my computer is running
    > > very very sluggish now, where as before it was running so very very smoothly
    > > and fast until I started updating it, and now it's too late to go back at
    > > this point, unless I can turn it back to day 1 with the recovery discs.
    > >
    > > Then I get this error message saying: Service Pack 3 Setup Window that says:
    > > (with an X inside a large red circle) An internal error occurred as it was
    > > trying to install the updates.
    > >
    > > Then I get this next error message saying: Service Pack 3 Setup Error Window
    > > that has a large X inside a large red circle that says: Service Pack 3
    > > installation did not complete.
    > >
    > > Then I get this Window Update window that says: Some updates were not
    > > installed. The following updates were not installed: Windows XP Service Pack
    > > 3 (KB936929)
    > >
    > > Had I known what I know now, I never ever would have ever run Windows
    > > Updates at all. I hope now I make more sense to you. It's not that I was
    > > afraid of getting caught with the goods so to speak, I just thought it would
    > > be an easy thing to do with no questions asked, but I'm glad you did anyway.
    > > Maybe now, hopefully I can get somewhere with it now.
    > >
    > > Even if I do get the Windows Genuine Advantage Kit for Windows XP
    > > Professional $149.00, and it makes the copy of Windows legal, would the
    > > recovery discs work if I used them? Please answer this one for me. Thanks.
    > >
    > > This is another reason I want these recovery discs to turn it back to day 1
    > > so hopefully it would make the copy of Windows legal and I would be good to
    > > go from there and that I wouldn't have to buy the Windows Genuine Advantage
    > > Kit for Windows XP Professional $149.00 . I've been told that yes, that's
    > > very true. What do you say?
    > >
    > > I guess now my big big question would be this, if I do get the recovery
    > > discs, being that the computer already has a partition on there and that's
    > > what it uses to draw from when you recover it with the recovery discs, would
    > > it be able to turn the computer back to day 1 and create a new partition with
    > > the recovery discs or is it going to use the partition already on there even
    > > though it doesn't have that partition on there already? I really need an
    > > answer on this one please as I'm still confused on what I should do at this
    > > point. Thanks.
    > >
    > > Any more advice I might try now?
    > >

    >
    >
    > Probably the best thing to do now would be to purchase an external USB hard
    > drive and copy all of your data (documents, pictures, music, email, etc.) to
    > it. Go to the Microsoft website and download the Service Pack 3 iso image
    > here:
    >
    > http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e
    >
    > and burn the image to CD.
    >
    > You will need the installation media of all your installed applications,
    > hopefully you haven't lost those as well.
    >
    > Use the recovery disks suggested by David Webb. They will restore your
    > computer to "as shipped" condition. This will wipe out everything on the hard
    > drive, so make sure that you have your data copied to the external drive and
    > your application media before doing this.
    >
    > Apply SP3 and turn on the Windows firewall; set Automatic Updates to "notify
    > me but do not download or install updates" before connecting to the internet.
    > When prompted of available updates by the yellow shield in the system tray,
    > select "Custom Install" and deselect any updates you don't want, install the
    > ones you do. You will be prompted if you want to be notified again of the
    > updates you deselected; check the "no" box and you won't be notified again.
    >
    > After your machine is updated, uninstall (from "Add/Remove Programs" in
    > "Control Panel") any preinstalled software that you don't want that came with
    > the recovery disk set. Reinstall your applications and copy your data back
    > from the external drive.
    >
    > Rather than spend $149.00 on a Genuine Advantage kit, spend $35.00 on the
    > recovery disks and about $60.00 on an external drive. You will now have a way
    > to back up your data.
    >
    >
    > >
    > > "Jose" wrote:
    > >
    > > > On Mar 15, 7:00 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > OK, I did like you asked me too. I hope this helps you out so you can help me
    > > > > out. See below. msinfo32
    > > > >
    > > > > OS Name Microsoft Windows XP Professional
    > > > > Version 5.1.2600 Service Pack 3 Build 2600
    > > > > OS Manufacturer Microsoft Corporation
    > > > > System Name DELL-D163ABB8F2
    > > > > System Manufacturer Dell Computer Corporation
    > > > > System Model OptiPlex GX240
    > > > > System Type X86-based PC
    > > > > Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
    > > > > BIOS Version/Date Dell Computer Corporation A03, 3/1/2002
    > > > > SMBIOS Version 2.3
    > > > > Windows Directory C:/WINDOWS
    > > > > System Directory C:/WINDOWS\system32
    > > > > Boot Device \Device\HarddiskVolume1
    > > > > Locale United Kingdom
    > > > > Hardware Abstraction Layer Version = "5.1.2600.5508 (xpsp.080320-1628)"
    > > > > User Name DELL-D163ABB8F2\dell
    > > > > Time Zone Central Daylight Time
    > > > > Total Physical Memory 640.00 MB
    > > > > Available Physical Memory 263.13 MB
    > > > > Total Virtual Memory 2.00 GB
    > > > > Available Virtual Memory 1.96 GB
    > > > > Page File Space 789.78 MB
    > > > > Page File C:/pagefile.sys
    > > > >
    > > > > I need them because I re-do my operating system to keep it refreshed and
    > > > > running like new about once a year to keep it fresh. I thought that it was
    > > > > recommended that a person do that to clean it up so it won't get bogged down
    > > > > all of the time with registry junk etc.
    > > > >
    > > > > When you say, "You would be well served to borrow a genuine bootable XP
    > > > > installation CD that matches your system (XP Home, XP Pro) and just make a
    > > > > copy of it, then you will have something useful for now and in the future..".
    > > > >
    > > > > Where would I get a genuine bootable XP installation CD that matches my
    > > > > system?
    > > > >
    > > > > Is it the same as a recovery CD itself?
    > > > >
    > > > > Please answer these questions and thank you for helping me out. I really
    > > > > really do appreciate it more than you could ever ever know.
    > > > >
    > > > >
    > > > >
    > > > > "Jose" wrote:
    > > > > > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > > > > > and in particular the hints to post full details about your machine.."
    > > > >
    > > > > > If you have XP, you need to stay here.
    > > > >
    > > > > > It might be good to have Recovery CDs, but they would be old and
    > > > > > unless you want to recover to some time in the past, use them for
    > > > > > coasters or make them into an attractive mobile.
    > > > >
    > > > > > What is your issue that makes you think you need them?
    > > > >
    > > > > > You would be well served to borrow a genuine bootable XP installation
    > > > > > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > > > > > it, then you will have something useful for now and in the future.
    > > > >
    > > > > > Here is how you can post your system information:
    > > > >
    > > > > > Click Start, Run and in the box enter:
    > > > >
    > > > > > msinfo32
    > > > >
    > > > > > Click OK, and when the System Summary info appears, click Edit, Select
    > > > > > All, Copy and then paste the information back here.
    > > > >
    > > > > > There will be some personal information (like System Name and User
    > > > > > Name), and whatever appears to be private information to you, just
    > > > > > delete it from the pasted information.
    > > > >
    > > > > > This will minimize back and forth Q&A and eliminate guesswork.
    > > > > > .
    > > >
    > > > There is no need to redo your operating system to keep it fresh. My
    > > > XP installation is 5 years old and I have never done a repair, a
    > > > reinstall or used a Restore Point to solve any problem - ever. I
    > > > inflict my system all the time with malware, break things on purpose,
    > > > install/uninstall silly things all the time on purpose just for
    > > > practice.
    > > >
    > > > I believe that recommendation to periodically reinstall comes from
    > > > folks that don't know how to figure out and resolve problems and see a
    > > > reinstallation as the solution. Sure, things run swell again for a
    > > > while but you have not fixed anything - it just means you couldn't
    > > > figure it out and fix it. If your system gets bogged down, unbog it.
    > > >
    > > > Find a friend/colleague that has the same XP as you and make a copy of
    > > > their CD. Dell generally does not ship XP installation CDs (XP is
    > > > generally a single CD) - they ship system recovery type CDs which are
    > > > not the same and may not help you fix your system when it breaks. You
    > > > need something that will help you - not something that will maybe help
    > > > you. As soon as you apply updates to your system after you take
    > > > delivery, the recovery CDs are out of date. Coasters and mobiles....
    > > >
    > > > Yous system information looks very good.
    > > >
    > > > What is the issue that makes you think you need to reinstall?
    > > > .
    > > >
     
  18. Mark Adams

    Mark Adams Flightless Bird

    "24ggirl" wrote:

    > Now just a few more questions I'm not quite clear on. When you say, "Probably
    > the best thing to do now would be to purchase an external USB hard drive and
    > copy all of your data (documents, pictures, music, email, etc.) to
    > it." do you mean the stuff I have saved to the computer only? As I have done
    > that already.
    >


    Yes. Any stuff you have saved to the computer (documents, pictures etc.) as
    I said above. Note that this does not include programs that you have
    installed like "Dragon" or drivers or print applications for your printer.

    >
    > When you say, "You will need the installation media of all your installed
    > applications,
    > hopefully you haven't lost those as well." Do you mean stuff like a printer
    > that was installed on the computer or a program such as Dragon Naturally
    > Speaking which is a word program that types as you talk for it so you don't
    > have to type to save your hands and wrists from CTS and Tendinitis, or a
    > webcam, etc.?
    >


    Yes. You will need to reinstall drivers for the printer, the webcam, and any
    other devices that you use with your computer (Bluetooth devices, Ipod, etc.)
    External hard drives and flash drives should work fine, as Windows XP has
    drivers built in for those devices. Drivers for the printer, webcam and other
    devices can be downloaded from the website of the manufacturer of those
    devices.

    As far as the applications like "Dragon", word processsing programs like
    "Microsoft Office", and your printer's applications; you will need the
    original install media (usually on a CD). If these softwares have been
    pirated as well as the operating system was and you don't have the install
    media for them; you will be out of luck.

    > When you say, "Go to the Microsoft website and download the Service Pack 3
    > iso image
    > here:
    > http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e
    > and burn the image to CD.
    >
    > Apply SP3 and turn on the Windows firewall
    >
    > Rather than spend $149.00 on a Genuine Advantage kit
    >
    > By saying all of this, are you telling me that basically the SP3 will cure
    > the copy of Windows not being genuine for good even if I don't use the
    > recovery discs?
    >


    No. SP3 will not make your pirated OS "genuine". Use of the proper recovery
    disks for your model will install a genuine Windows XP operating system. This
    is an older machine, and no doubt SP3 will not be included with the recovery
    disks. I suggested that you download SP3 and burn it to CD so you will have a
    copy of it to update the install from the recovery disks. SP3 (for me anyway)
    installs more reliably from CD than it does from Windows Update.

    > I know why you're telling me to do the iso image of the SP3 because it won't
    > have the disk space issue that it squaks and bugs me about.
    >
    > But on the other hand, if I do use the recovery discs, being that it already
    > has the partition on there from the pirated software, will it work from the
    > recovery discs and create a whole new partition and not try to draw from the
    > partition that's already on there from the pirated software?
    >


    The recovery disks will restore the computer to an "as shipped" condition.
    This is a "destructive" reinstall that wipes out everything on the hard drive
    including the pirated recovery partition. This is why you have to save your
    data to external media, and have your application install media before you do
    this. If you must keep your current installation because you don't have the
    install media for your other pirated software, you will have to bite the
    bullet and use the Genuine Advantage kit.

    You still will have the problem of having too small of a hard drive. Again,
    this is an older machine, and the hard drive is no doubt a PATA type drive
    with the wide, flat ribbon cable. From what I understand, these drives are no
    longer being made and are getting hard to get. You might still be able to
    purchase a much larger PATA drive from Newegg or Tigerdirect. Use the cloning
    software that comes with the new hard drive to clone your old drive to the
    new one. This will solve your disk space problem so you can use the Genuine
    Advantage kit.

    This is a lot of trouble and cost in an attempt to save pirated software on
    an obsolete computer. You will need to decide whether the cost and effort is
    worth it.


    > I really do appreciate all of the time and effort and help you guys have
    > been helping and giving me more than you could ever ever know and for you
    > patience as well. Thanks again!
    >
    >
    >
    >
    >
    >
    > "Mark Adams" wrote:
    >
    > >
    > >
    > > "24ggirl" wrote:
    > >
    > > > Well, that's just it, I don't have a friend or colleague that I know of that
    > > > would have one of those discs that you tell me I should get and make a copy
    > > > of. Chances of finding one are like winning or hitting the lottery. About 1
    > > > in 10 million chances.
    > > >
    > > > Anyway, this is why I need them. I bought this computer from someone that
    > > > sold him this and other computers as well and I bought this one from him and
    > > > when I did the Windows Updates it told me that this copy of Windows did not
    > > > pass genuine Windows validation and that I might be a victim of software
    > > > counterfeiting.
    > > >
    > > > Well I turned off Windows Update (I know, not a smart thing to do---grill me
    > > > if you must) because for one, the computer has only 16 GB of Hard Drive space
    > > > as you can see and a forth of it is used up already from programs that are
    > > > needed on there already, and I've been told that that's way too small of a
    > > > space for updates to occur because you need more Hard Drive space for the
    > > > latest ones that come out which would be way to big for the Hard Drive
    > > > itself. They may have told me wrong. I don't know. I've deleted a bunch of
    > > > useless programs on there to gain more space, but it still didn't seem to
    > > > help much as far as trying to do Windows Updates.
    > > >
    > > > Heres the problem I encountered which is why I say I need to do my operating
    > > > system with the recovery discs.
    > > >
    > > > When I tried to do the Window Updates this is what happened.
    > > >
    > > > I get a Window that says: Product Key update failure. The application has
    > > > encountered a disk-write error while updating system components. The system
    > > > may be low on disk space. Please check available disk space. [Error:
    > > > 0x800402c9]
    > > >
    > > > And this error message as well: This copy of Windows did not pass genuine
    > > > validation.
    > > >
    > > > The product key found on this computer is a Volume License Key (VLK) that
    > > > has been blocked.
    > > >
    > > > Then it wanted me to buy this Windows Genuine Advantage Kit for Windows XP
    > > > Professional $149.00 from microsoft so it would make the copy of Windows
    > > > legal. They told me I won't have enough disk space to do this. Obviously the
    > > > one that had it before me pirated all of the software that's on this
    > > > computer. That's what I'm trying to get fixed and because as a result of me
    > > > trying to update the system with these Window Updates, my computer is running
    > > > very very sluggish now, where as before it was running so very very smoothly
    > > > and fast until I started updating it, and now it's too late to go back at
    > > > this point, unless I can turn it back to day 1 with the recovery discs.
    > > >
    > > > Then I get this error message saying: Service Pack 3 Setup Window that says:
    > > > (with an X inside a large red circle) An internal error occurred as it was
    > > > trying to install the updates.
    > > >
    > > > Then I get this next error message saying: Service Pack 3 Setup Error Window
    > > > that has a large X inside a large red circle that says: Service Pack 3
    > > > installation did not complete.
    > > >
    > > > Then I get this Window Update window that says: Some updates were not
    > > > installed. The following updates were not installed: Windows XP Service Pack
    > > > 3 (KB936929)
    > > >
    > > > Had I known what I know now, I never ever would have ever run Windows
    > > > Updates at all. I hope now I make more sense to you. It's not that I was
    > > > afraid of getting caught with the goods so to speak, I just thought it would
    > > > be an easy thing to do with no questions asked, but I'm glad you did anyway.
    > > > Maybe now, hopefully I can get somewhere with it now.
    > > >
    > > > Even if I do get the Windows Genuine Advantage Kit for Windows XP
    > > > Professional $149.00, and it makes the copy of Windows legal, would the
    > > > recovery discs work if I used them? Please answer this one for me. Thanks.
    > > >
    > > > This is another reason I want these recovery discs to turn it back to day 1
    > > > so hopefully it would make the copy of Windows legal and I would be good to
    > > > go from there and that I wouldn't have to buy the Windows Genuine Advantage
    > > > Kit for Windows XP Professional $149.00 . I've been told that yes, that's
    > > > very true. What do you say?
    > > >
    > > > I guess now my big big question would be this, if I do get the recovery
    > > > discs, being that the computer already has a partition on there and that's
    > > > what it uses to draw from when you recover it with the recovery discs, would
    > > > it be able to turn the computer back to day 1 and create a new partition with
    > > > the recovery discs or is it going to use the partition already on there even
    > > > though it doesn't have that partition on there already? I really need an
    > > > answer on this one please as I'm still confused on what I should do at this
    > > > point. Thanks.
    > > >
    > > > Any more advice I might try now?
    > > >

    > >
    > >
    > > Probably the best thing to do now would be to purchase an external USB hard
    > > drive and copy all of your data (documents, pictures, music, email, etc.) to
    > > it. Go to the Microsoft website and download the Service Pack 3 iso image
    > > here:
    > >
    > > http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e
    > >
    > > and burn the image to CD.
    > >
    > > You will need the installation media of all your installed applications,
    > > hopefully you haven't lost those as well.
    > >
    > > Use the recovery disks suggested by David Webb. They will restore your
    > > computer to "as shipped" condition. This will wipe out everything on the hard
    > > drive, so make sure that you have your data copied to the external drive and
    > > your application media before doing this.
    > >
    > > Apply SP3 and turn on the Windows firewall; set Automatic Updates to "notify
    > > me but do not download or install updates" before connecting to the internet.
    > > When prompted of available updates by the yellow shield in the system tray,
    > > select "Custom Install" and deselect any updates you don't want, install the
    > > ones you do. You will be prompted if you want to be notified again of the
    > > updates you deselected; check the "no" box and you won't be notified again.
    > >
    > > After your machine is updated, uninstall (from "Add/Remove Programs" in
    > > "Control Panel") any preinstalled software that you don't want that came with
    > > the recovery disk set. Reinstall your applications and copy your data back
    > > from the external drive.
    > >
    > > Rather than spend $149.00 on a Genuine Advantage kit, spend $35.00 on the
    > > recovery disks and about $60.00 on an external drive. You will now have a way
    > > to back up your data.
    > >
    > >
    > > >
    > > > "Jose" wrote:
    > > >
    > > > > On Mar 15, 7:00 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > > OK, I did like you asked me too. I hope this helps you out so you can help me
    > > > > > out. See below. msinfo32
    > > > > >
    > > > > > OS Name Microsoft Windows XP Professional
    > > > > > Version 5.1.2600 Service Pack 3 Build 2600
    > > > > > OS Manufacturer Microsoft Corporation
    > > > > > System Name DELL-D163ABB8F2
    > > > > > System Manufacturer Dell Computer Corporation
    > > > > > System Model OptiPlex GX240
    > > > > > System Type X86-based PC
    > > > > > Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
    > > > > > BIOS Version/Date Dell Computer Corporation A03, 3/1/2002
    > > > > > SMBIOS Version 2.3
    > > > > > Windows Directory C:/WINDOWS
    > > > > > System Directory C:/WINDOWS\system32
    > > > > > Boot Device \Device\HarddiskVolume1
    > > > > > Locale United Kingdom
    > > > > > Hardware Abstraction Layer Version = "5.1.2600.5508 (xpsp.080320-1628)"
    > > > > > User Name DELL-D163ABB8F2\dell
    > > > > > Time Zone Central Daylight Time
    > > > > > Total Physical Memory 640.00 MB
    > > > > > Available Physical Memory 263.13 MB
    > > > > > Total Virtual Memory 2.00 GB
    > > > > > Available Virtual Memory 1.96 GB
    > > > > > Page File Space 789.78 MB
    > > > > > Page File C:/pagefile.sys
    > > > > >
    > > > > > I need them because I re-do my operating system to keep it refreshed and
    > > > > > running like new about once a year to keep it fresh. I thought that it was
    > > > > > recommended that a person do that to clean it up so it won't get bogged down
    > > > > > all of the time with registry junk etc.
    > > > > >
    > > > > > When you say, "You would be well served to borrow a genuine bootable XP
    > > > > > installation CD that matches your system (XP Home, XP Pro) and just make a
    > > > > > copy of it, then you will have something useful for now and in the future..".
    > > > > >
    > > > > > Where would I get a genuine bootable XP installation CD that matches my
    > > > > > system?
    > > > > >
    > > > > > Is it the same as a recovery CD itself?
    > > > > >
    > > > > > Please answer these questions and thank you for helping me out. I really
    > > > > > really do appreciate it more than you could ever ever know.
    > > > > >
    > > > > >
    > > > > >
    > > > > > "Jose" wrote:
    > > > > > > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > > > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > > > > > > and in particular the hints to post full details about your machine.."
    > > > > >
    > > > > > > If you have XP, you need to stay here.
    > > > > >
    > > > > > > It might be good to have Recovery CDs, but they would be old and
    > > > > > > unless you want to recover to some time in the past, use them for
    > > > > > > coasters or make them into an attractive mobile.
    > > > > >
    > > > > > > What is your issue that makes you think you need them?
    > > > > >
    > > > > > > You would be well served to borrow a genuine bootable XP installation
    > > > > > > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > > > > > > it, then you will have something useful for now and in the future.
    > > > > >
    > > > > > > Here is how you can post your system information:
    > > > > >
    > > > > > > Click Start, Run and in the box enter:
    > > > > >
    > > > > > > msinfo32
    > > > > >
    > > > > > > Click OK, and when the System Summary info appears, click Edit, Select
    > > > > > > All, Copy and then paste the information back here.
    > > > > >
    > > > > > > There will be some personal information (like System Name and User
    > > > > > > Name), and whatever appears to be private information to you, just
    > > > > > > delete it from the pasted information.
    > > > > >
    > > > > > > This will minimize back and forth Q&A and eliminate guesswork.
    > > > > > > .
    > > > >
    > > > > There is no need to redo your operating system to keep it fresh. My
    > > > > XP installation is 5 years old and I have never done a repair, a
    > > > > reinstall or used a Restore Point to solve any problem - ever. I
    > > > > inflict my system all the time with malware, break things on purpose,
    > > > > install/uninstall silly things all the time on purpose just for
    > > > > practice.
    > > > >
    > > > > I believe that recommendation to periodically reinstall comes from
    > > > > folks that don't know how to figure out and resolve problems and see a
    > > > > reinstallation as the solution. Sure, things run swell again for a
    > > > > while but you have not fixed anything - it just means you couldn't
    > > > > figure it out and fix it. If your system gets bogged down, unbog it.
    > > > >
    > > > > Find a friend/colleague that has the same XP as you and make a copy of
    > > > > their CD. Dell generally does not ship XP installation CDs (XP is
    > > > > generally a single CD) - they ship system recovery type CDs which are
    > > > > not the same and may not help you fix your system when it breaks. You
    > > > > need something that will help you - not something that will maybe help
    > > > > you. As soon as you apply updates to your system after you take
    > > > > delivery, the recovery CDs are out of date. Coasters and mobiles....
    > > > >
    > > > > Yous system information looks very good.
    > > > >
    > > > > What is the issue that makes you think you need to reinstall?
    > > > > .
    > > > >
     
  19. 24ggirl

    24ggirl Flightless Bird

    Just one more thing. When you say, "Go to the Microsoft website and download
    the Service Pack 3
    > iso image.


    What does iso stand for?

    I really do appreciate you guys helping me out more than you could ever ever
    know, and for your patience in getting all of my questions answered as well
    also, and for the amount of time it took to do it all in as well. It's all
    time consuming to say the least, but at least we all hung in there together
    and got the job done the right way the 1st time. JOB WELL DONE GUYS!!! Go pat
    yourselves on the back and reward yourselves highly And thanks too for not
    getting frustrated at me as well as a lot of people do. I can't help myself.
    I was just born to be an inquiring mind. What more can I say! But that's how
    you get the job done through patience and persistence. I just wished that I
    had more guys like you that took the time needed to all of this in. THANKS
    AGAIN GUYS!!!!

    "Mark Adams" wrote:

    >
    >
    > "24ggirl" wrote:
    >
    > > Now just a few more questions I'm not quite clear on. When you say, "Probably
    > > the best thing to do now would be to purchase an external USB hard drive and
    > > copy all of your data (documents, pictures, music, email, etc.) to
    > > it." do you mean the stuff I have saved to the computer only? As I have done
    > > that already.
    > >

    >
    > Yes. Any stuff you have saved to the computer (documents, pictures etc.) as
    > I said above. Note that this does not include programs that you have
    > installed like "Dragon" or drivers or print applications for your printer.
    >
    > >
    > > When you say, "You will need the installation media of all your installed
    > > applications,
    > > hopefully you haven't lost those as well." Do you mean stuff like a printer
    > > that was installed on the computer or a program such as Dragon Naturally
    > > Speaking which is a word program that types as you talk for it so you don't
    > > have to type to save your hands and wrists from CTS and Tendinitis, or a
    > > webcam, etc.?
    > >

    >
    > Yes. You will need to reinstall drivers for the printer, the webcam, and any
    > other devices that you use with your computer (Bluetooth devices, Ipod, etc.)
    > External hard drives and flash drives should work fine, as Windows XP has
    > drivers built in for those devices. Drivers for the printer, webcam and other
    > devices can be downloaded from the website of the manufacturer of those
    > devices.
    >
    > As far as the applications like "Dragon", word processsing programs like
    > "Microsoft Office", and your printer's applications; you will need the
    > original install media (usually on a CD). If these softwares have been
    > pirated as well as the operating system was and you don't have the install
    > media for them; you will be out of luck.
    >
    > > When you say, "Go to the Microsoft website and download the Service Pack 3
    > > iso image
    > > here:
    > > http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e
    > > and burn the image to CD.
    > >
    > > Apply SP3 and turn on the Windows firewall
    > >
    > > Rather than spend $149.00 on a Genuine Advantage kit
    > >
    > > By saying all of this, are you telling me that basically the SP3 will cure
    > > the copy of Windows not being genuine for good even if I don't use the
    > > recovery discs?
    > >

    >
    > No. SP3 will not make your pirated OS "genuine". Use of the proper recovery
    > disks for your model will install a genuine Windows XP operating system. This
    > is an older machine, and no doubt SP3 will not be included with the recovery
    > disks. I suggested that you download SP3 and burn it to CD so you will have a
    > copy of it to update the install from the recovery disks. SP3 (for me anyway)
    > installs more reliably from CD than it does from Windows Update.
    >
    > > I know why you're telling me to do the iso image of the SP3 because it won't
    > > have the disk space issue that it squaks and bugs me about.
    > >
    > > But on the other hand, if I do use the recovery discs, being that it already
    > > has the partition on there from the pirated software, will it work from the
    > > recovery discs and create a whole new partition and not try to draw from the
    > > partition that's already on there from the pirated software?
    > >

    >
    > The recovery disks will restore the computer to an "as shipped" condition.
    > This is a "destructive" reinstall that wipes out everything on the hard drive
    > including the pirated recovery partition. This is why you have to save your
    > data to external media, and have your application install media before you do
    > this. If you must keep your current installation because you don't have the
    > install media for your other pirated software, you will have to bite the
    > bullet and use the Genuine Advantage kit.
    >
    > You still will have the problem of having too small of a hard drive. Again,
    > this is an older machine, and the hard drive is no doubt a PATA type drive
    > with the wide, flat ribbon cable. From what I understand, these drives are no
    > longer being made and are getting hard to get. You might still be able to
    > purchase a much larger PATA drive from Newegg or Tigerdirect. Use the cloning
    > software that comes with the new hard drive to clone your old drive to the
    > new one. This will solve your disk space problem so you can use the Genuine
    > Advantage kit.
    >
    > This is a lot of trouble and cost in an attempt to save pirated software on
    > an obsolete computer. You will need to decide whether the cost and effort is
    > worth it.
    >
    >
    > > I really do appreciate all of the time and effort and help you guys have
    > > been helping and giving me more than you could ever ever know and for you
    > > patience as well. Thanks again!
    > >
    > >
    > >
    > >
    > >
    > >
    > > "Mark Adams" wrote:
    > >
    > > >
    > > >
    > > > "24ggirl" wrote:
    > > >
    > > > > Well, that's just it, I don't have a friend or colleague that I know of that
    > > > > would have one of those discs that you tell me I should get and make a copy
    > > > > of. Chances of finding one are like winning or hitting the lottery. About 1
    > > > > in 10 million chances.
    > > > >
    > > > > Anyway, this is why I need them. I bought this computer from someone that
    > > > > sold him this and other computers as well and I bought this one from him and
    > > > > when I did the Windows Updates it told me that this copy of Windows did not
    > > > > pass genuine Windows validation and that I might be a victim of software
    > > > > counterfeiting.
    > > > >
    > > > > Well I turned off Windows Update (I know, not a smart thing to do---grill me
    > > > > if you must) because for one, the computer has only 16 GB of Hard Drive space
    > > > > as you can see and a forth of it is used up already from programs that are
    > > > > needed on there already, and I've been told that that's way too small of a
    > > > > space for updates to occur because you need more Hard Drive space for the
    > > > > latest ones that come out which would be way to big for the Hard Drive
    > > > > itself. They may have told me wrong. I don't know. I've deleted a bunch of
    > > > > useless programs on there to gain more space, but it still didn't seem to
    > > > > help much as far as trying to do Windows Updates.
    > > > >
    > > > > Heres the problem I encountered which is why I say I need to do my operating
    > > > > system with the recovery discs.
    > > > >
    > > > > When I tried to do the Window Updates this is what happened.
    > > > >
    > > > > I get a Window that says: Product Key update failure. The application has
    > > > > encountered a disk-write error while updating system components. The system
    > > > > may be low on disk space. Please check available disk space. [Error:
    > > > > 0x800402c9]
    > > > >
    > > > > And this error message as well: This copy of Windows did not pass genuine
    > > > > validation.
    > > > >
    > > > > The product key found on this computer is a Volume License Key (VLK) that
    > > > > has been blocked.
    > > > >
    > > > > Then it wanted me to buy this Windows Genuine Advantage Kit for Windows XP
    > > > > Professional $149.00 from microsoft so it would make the copy of Windows
    > > > > legal. They told me I won't have enough disk space to do this. Obviously the
    > > > > one that had it before me pirated all of the software that's on this
    > > > > computer. That's what I'm trying to get fixed and because as a result of me
    > > > > trying to update the system with these Window Updates, my computer is running
    > > > > very very sluggish now, where as before it was running so very very smoothly
    > > > > and fast until I started updating it, and now it's too late to go back at
    > > > > this point, unless I can turn it back to day 1 with the recovery discs.
    > > > >
    > > > > Then I get this error message saying: Service Pack 3 Setup Window that says:
    > > > > (with an X inside a large red circle) An internal error occurred as it was
    > > > > trying to install the updates.
    > > > >
    > > > > Then I get this next error message saying: Service Pack 3 Setup Error Window
    > > > > that has a large X inside a large red circle that says: Service Pack 3
    > > > > installation did not complete.
    > > > >
    > > > > Then I get this Window Update window that says: Some updates were not
    > > > > installed. The following updates were not installed: Windows XP Service Pack
    > > > > 3 (KB936929)
    > > > >
    > > > > Had I known what I know now, I never ever would have ever run Windows
    > > > > Updates at all. I hope now I make more sense to you. It's not that I was
    > > > > afraid of getting caught with the goods so to speak, I just thought it would
    > > > > be an easy thing to do with no questions asked, but I'm glad you did anyway.
    > > > > Maybe now, hopefully I can get somewhere with it now.
    > > > >
    > > > > Even if I do get the Windows Genuine Advantage Kit for Windows XP
    > > > > Professional $149.00, and it makes the copy of Windows legal, would the
    > > > > recovery discs work if I used them? Please answer this one for me. Thanks.
    > > > >
    > > > > This is another reason I want these recovery discs to turn it back to day 1
    > > > > so hopefully it would make the copy of Windows legal and I would be good to
    > > > > go from there and that I wouldn't have to buy the Windows Genuine Advantage
    > > > > Kit for Windows XP Professional $149.00 . I've been told that yes, that's
    > > > > very true. What do you say?
    > > > >
    > > > > I guess now my big big question would be this, if I do get the recovery
    > > > > discs, being that the computer already has a partition on there and that's
    > > > > what it uses to draw from when you recover it with the recovery discs, would
    > > > > it be able to turn the computer back to day 1 and create a new partition with
    > > > > the recovery discs or is it going to use the partition already on there even
    > > > > though it doesn't have that partition on there already? I really need an
    > > > > answer on this one please as I'm still confused on what I should do at this
    > > > > point. Thanks.
    > > > >
    > > > > Any more advice I might try now?
    > > > >
    > > >
    > > >
    > > > Probably the best thing to do now would be to purchase an external USB hard
    > > > drive and copy all of your data (documents, pictures, music, email, etc.) to
    > > > it. Go to the Microsoft website and download the Service Pack 3 iso image
    > > > here:
    > > >
    > > > http://www.microsoft.com/downloads/...FamilyID=2fcde6ce-b5fb-4488-8c50-fe22559d164e
    > > >
    > > > and burn the image to CD.
    > > >
    > > > You will need the installation media of all your installed applications,
    > > > hopefully you haven't lost those as well.
    > > >
    > > > Use the recovery disks suggested by David Webb. They will restore your
    > > > computer to "as shipped" condition. This will wipe out everything on the hard
    > > > drive, so make sure that you have your data copied to the external drive and
    > > > your application media before doing this.
    > > >
    > > > Apply SP3 and turn on the Windows firewall; set Automatic Updates to "notify
    > > > me but do not download or install updates" before connecting to the internet.
    > > > When prompted of available updates by the yellow shield in the system tray,
    > > > select "Custom Install" and deselect any updates you don't want, install the
    > > > ones you do. You will be prompted if you want to be notified again of the
    > > > updates you deselected; check the "no" box and you won't be notified again.
    > > >
    > > > After your machine is updated, uninstall (from "Add/Remove Programs" in
    > > > "Control Panel") any preinstalled software that you don't want that came with
    > > > the recovery disk set. Reinstall your applications and copy your data back
    > > > from the external drive.
    > > >
    > > > Rather than spend $149.00 on a Genuine Advantage kit, spend $35.00 on the
    > > > recovery disks and about $60.00 on an external drive. You will now have a way
    > > > to back up your data.
    > > >
    > > >
    > > > >
    > > > > "Jose" wrote:
    > > > >
    > > > > > On Mar 15, 7:00 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > > > OK, I did like you asked me too. I hope this helps you out so you can help me
    > > > > > > out. See below. msinfo32
    > > > > > >
    > > > > > > OS Name Microsoft Windows XP Professional
    > > > > > > Version 5.1.2600 Service Pack 3 Build 2600
    > > > > > > OS Manufacturer Microsoft Corporation
    > > > > > > System Name DELL-D163ABB8F2
    > > > > > > System Manufacturer Dell Computer Corporation
    > > > > > > System Model OptiPlex GX240
    > > > > > > System Type X86-based PC
    > > > > > > Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1694 Mhz
    > > > > > > BIOS Version/Date Dell Computer Corporation A03, 3/1/2002
    > > > > > > SMBIOS Version 2.3
    > > > > > > Windows Directory C:/WINDOWS
    > > > > > > System Directory C:/WINDOWS\system32
    > > > > > > Boot Device \Device\HarddiskVolume1
    > > > > > > Locale United Kingdom
    > > > > > > Hardware Abstraction Layer Version = "5.1.2600.5508 (xpsp.080320-1628)"
    > > > > > > User Name DELL-D163ABB8F2\dell
    > > > > > > Time Zone Central Daylight Time
    > > > > > > Total Physical Memory 640.00 MB
    > > > > > > Available Physical Memory 263.13 MB
    > > > > > > Total Virtual Memory 2.00 GB
    > > > > > > Available Virtual Memory 1.96 GB
    > > > > > > Page File Space 789.78 MB
    > > > > > > Page File C:/pagefile.sys
    > > > > > >
    > > > > > > I need them because I re-do my operating system to keep it refreshed and
    > > > > > > running like new about once a year to keep it fresh. I thought that it was
    > > > > > > recommended that a person do that to clean it up so it won't get bogged down
    > > > > > > all of the time with registry junk etc.
    > > > > > >
    > > > > > > When you say, "You would be well served to borrow a genuine bootable XP
    > > > > > > installation CD that matches your system (XP Home, XP Pro) and just make a
    > > > > > > copy of it, then you will have something useful for now and in the future..".
    > > > > > >
    > > > > > > Where would I get a genuine bootable XP installation CD that matches my
    > > > > > > system?
    > > > > > >
    > > > > > > Is it the same as a recovery CD itself?
    > > > > > >
    > > > > > > Please answer these questions and thank you for helping me out. I really
    > > > > > > really do appreciate it more than you could ever ever know.
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > "Jose" wrote:
    > > > > > > > On Mar 14, 7:02 am, 24ggirl <24gg...@discussions.microsoft.com> wrote:
    > > > > > > > > Just one question. When you say, "> See the replies you received to the same question in the Win2000 newsgroup,
    > > > > > > > > > and in particular the hints to post full details about your machine.."
    > > > > > >
    > > > > > > > If you have XP, you need to stay here.
    > > > > > >
    > > > > > > > It might be good to have Recovery CDs, but they would be old and
    > > > > > > > unless you want to recover to some time in the past, use them for
    > > > > > > > coasters or make them into an attractive mobile.
    > > > > > >
    > > > > > > > What is your issue that makes you think you need them?
    > > > > > >
    > > > > > > > You would be well served to borrow a genuine bootable XP installation
    > > > > > > > CD that matches your system (XP Home, XP Pro) and just make a copy of
    > > > > > > > it, then you will have something useful for now and in the future.
    > > > > > >
    > > > > > > > Here is how you can post your system information:
    > > > > > >
    > > > > > > > Click Start, Run and in the box enter:
    > > > > > >
    > > > > > > > msinfo32
    > > > > > >
     
  20. 24ggirl

    24ggirl Flightless Bird

    Thanks for the Dell support site below. I'll be sure to check it out and
    hopefully it will help me much further.

    "Ben Myers" wrote:

    > "24ggirl" <24ggirl@discussions.microsoft.com> wrote in message news:9D7EBA5E-E374-400B-98A7-9DBF26DC8B9A@microsoft.com...
    > > I was just wondering if you might be able to help me with something.
    > > Hopefully so. I am needing some recovery CD's for my computer that somehow
    > > got lost and I called the manufacturer of the computer and they said they no
    > > longer make them for this computer to buy or sell to me, and they said that
    > > Microsoft might be able to sell me some for it or at least tell me how to get
    > > some for it, so based on that, can you please tell me where I might be able
    > > to get some online perhaps, because I don’t know of anybody else out there
    > > that would have the discs that I need to recover it. All help would be gladly
    > > accepted and appreciated very very much in this case as I need them very very
    > > badly. Thank you!!!

    >
    > http://support.dell.com/support/top...n/document?c=us&cs=19&docid=347576&l=en&s=dhs
    >
    > Ben
    > .
    >
     

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