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Can connect with Firefox, not with IE6 or IE8. Outlook is OK

Discussion in 'Internet Explorer' started by OldGrantonian, May 27, 2010.

  1. OldGrantonian

    OldGrantonian Flightless Bird

    I have WinXP Pro. My company permits IE6 and Firefox 3.0.8

    Up till recently, I could connect to the internet using both IE and FF.

    Now I can't connect using IE. I've raised a ticket with the help desk, but
    it's low priority because FF works OK. I just want to understand this for my
    own info.

    I cannot ping, for example, www.google.com or 66.102.9.103

    MS Outlook works OK.

    My development team is permitted to use IE8 using an approved install
    script. (I'm no techie, I'm just in the team to provide character and
    beauty).

    I cannot connect with IE 8 either. Here is the IE8 connectivity diagnostic
    log:

    ---------------------------------------------------------
    Last diagnostic run time: 05/26/10 12:55:10
    Network Adapter Diagnostic
    Network location detection
    info Connecting through work or corporate network
    info Redirecting user to support call

    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity
    warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
    connection with the server could not be established
    warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
    the server could not be established
    warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A
    connection with the server could not be established
    warn HTTPS: Error 12029 connecting to www.passport.net: A connection with
    the server could not be established
    warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation
    timed out
    error Could not make an HTTP connection.
    error Could not make an HTTPS connection.
    error Could not make an FTP connection.
    -------------------------------------------------

    Note that the install script needed to access the internet (presumably by
    FTP) to download IE8 :)
     
  2. PA Bear [MS MVP]

    PA Bear [MS MVP] Flightless Bird

    Are you running WinXP SP2 or SP3?

    Is the computer fully-patched at Windows Update?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002


    OldGrantonian wrote:
    > I have WinXP Pro. My company permits IE6 and Firefox 3.0.8
    >
    > Up till recently, I could connect to the internet using both IE and FF.
    >
    > Now I can't connect using IE. I've raised a ticket with the help desk, but
    > it's low priority because FF works OK. I just want to understand this for
    > my
    > own info.
    >
    > I cannot ping, for example, www.google.com or 66.102.9.103
    >
    > MS Outlook works OK.
    >
    > My development team is permitted to use IE8 using an approved install
    > script. (I'm no techie, I'm just in the team to provide character and
    > beauty).
    >
    > I cannot connect with IE 8 either. Here is the IE8 connectivity diagnostic
    > log:
    >
    > ---------------------------------------------------------
    > Last diagnostic run time: 05/26/10 12:55:10
    > Network Adapter Diagnostic
    > Network location detection
    > info Connecting through work or corporate network
    > info Redirecting user to support call
    >
    > HTTP, HTTPS, FTP Diagnostic
    > HTTP, HTTPS, FTP connectivity
    > warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
    > connection with the server could not be established
    > warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
    > the server could not be established
    > warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A
    > connection with the server could not be established
    > warn HTTPS: Error 12029 connecting to www.passport.net: A connection with
    > the server could not be established
    > warn HTTPS: Error 12002 connecting to www.microsoft.com: The operation
    > timed out
    > error Could not make an HTTP connection.
    > error Could not make an HTTPS connection.
    > error Could not make an FTP connection.
    > -------------------------------------------------
    >
    > Note that the install script needed to access the internet (presumably by
    > FTP) to download IE8 :)
     
  3. Rob

    Rob Flightless Bird

    OldGrantonian <OldGrantonian@discussions.microsoft.com> wrote:
    > I have WinXP Pro. My company permits IE6 and Firefox 3.0.8
    >
    > Up till recently, I could connect to the internet using both IE and FF.
    >
    > Now I can't connect using IE. I've raised a ticket with the help desk, but
    > it's low priority because FF works OK. I just want to understand this for my
    > own info.
    >
    > I cannot ping, for example, www.google.com or 66.102.9.103


    It is always difficult to diagnose problems with corporate networks
    from outside, because it is unknown how those networks are setup and
    what policies are in effect.

    For example, the LAN where I work is not routing to Internet at all
    and all browsing is done through a proxy. In this setup, it is perfectly
    normal that you cannot ping any webserver from a workstation.

    You can check in the IE configuration (connections) if a proxy server
    has been setup or autodetection of a proxy server is in effect. You
    can compare the setting to that of Firefox and/or to another computer
    in your office where IE still works OK.
     

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