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Black screen with "Reboot and Select proper Boot device.....

Discussion in 'Windows XP' started by Gail, Jun 27, 2010.

  1. Gail

    Gail Flightless Bird

    Help, please!

    I turned on my computer and got a black screen with the message: “Reboot
    and Select proper boot device or insert boot media in selected boot device
    and press a keyâ€

    I had no prior warning or problems with my computer.

    I hit F1 for the setup menu and there is no hard drive listed under channel
    devices on the main Tab! It says [None] for First and Second Channel Device
    0 and 1. The CD and DVD drives are listed under Channel Device 0 and 1. For
    Installed Memory it says “1024 MB/PC2-3200 and Memory Bank 0 and 2 show 512
    MB/DDR2 SDRAM. Core Version says 08.00.10 and BIOS Revision says 3.18
    2/16/05.

    Under Advanced tab, it lists CPU type as Intel Pentium 4 CPU 3.00GHz with HT
    Technology and it lists the CPU Speed and Cache RAM.

    If I go to advanced under Boot Device Priority, hard drive group is listed
    but has parentheses around it. To the right, it says that means the device
    has been disabled in the corresponding type menu, but I don’t see it anywhere
    as disabled.

    I bought this tower several months ago used and it has no warranty. There
    was no boot cd with it.

    The really scary thing is that I cannot get into safe mode or system
    recovery. It just goes back to the black screen with the message when I
    press F8 or F10!

    Can anyone help with any suggestions other than buying another hard drive?
    I am on Social Security and it was a real hardship to buy the last one. It
    is a HP Paviliona1023c. I have Windows XP Home SP3.

    I will probably have to call a tech to come and look at it, but I thought I
    would try you guys first.

    Thanks for any suggestions.

    Gail
     
  2. Paul

    Paul Flightless Bird

    Gail wrote:
    > Help, please!
    >
    > I turned on my computer and got a black screen with the message: “Reboot
    > and Select proper boot device or insert boot media in selected boot device
    > and press a keyâ€
    >
    > I had no prior warning or problems with my computer.
    >
    > I hit F1 for the setup menu and there is no hard drive listed under channel
    > devices on the main Tab! It says [None] for First and Second Channel Device
    > 0 and 1. The CD and DVD drives are listed under Channel Device 0 and 1. For
    > Installed Memory it says “1024 MB/PC2-3200 and Memory Bank 0 and 2 show 512
    > MB/DDR2 SDRAM. Core Version says 08.00.10 and BIOS Revision says 3.18
    > 2/16/05.
    >
    > Under Advanced tab, it lists CPU type as Intel Pentium 4 CPU 3.00GHz with HT
    > Technology and it lists the CPU Speed and Cache RAM.
    >
    > If I go to advanced under Boot Device Priority, hard drive group is listed
    > but has parentheses around it. To the right, it says that means the device
    > has been disabled in the corresponding type menu, but I don’t see it anywhere
    > as disabled.
    >
    > I bought this tower several months ago used and it has no warranty. There
    > was no boot cd with it.
    >
    > The really scary thing is that I cannot get into safe mode or system
    > recovery. It just goes back to the black screen with the message when I
    > press F8 or F10!
    >
    > Can anyone help with any suggestions other than buying another hard drive?
    > I am on Social Security and it was a real hardship to buy the last one. It
    > is a HP Paviliona1023c. I have Windows XP Home SP3.
    >
    > I will probably have to call a tech to come and look at it, but I thought I
    > would try you guys first.
    >
    > Thanks for any suggestions.
    >
    > Gail
    >


    Looks like it had a 250GB SATA in it.

    http://h10025.www1.hp.com/ewfrf/wc/...9858&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

    To give you some chance of getting yourself out of this mess, you'd want:

    1) The install media from HP. This should be available for at least
    as long as that model had warranty support time left on it. There
    may be a charge for the media. (HP will list it as an available part
    in their Part Store, until such time as they're not offering warranty
    service on that model, and then you may have to look elsewhere for
    a source for the media.)

    The HP Part Store doesn't show that as a stock item for the a1023c.
    Which means it may be too late to get it from HP. This page is
    from the HP Part Store.

    (Go here, enter Pavilion a1023c where it says "Product Number of Name",
    on the next page, you get to choose the sub-model, either PW710AAR or PW710AA.
    Then click "List all parts" link, to get a list of replacement parts.)

    http://h20141.www2.hp.com/Hpparts/Default.aspx

    You can try contacting HP, to see if that item is available or not. This is
    one of their contact pages. I don't know what options they have, if
    the part is no longer listed in HP Parts.

    http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us&os=228&product=466264&sw_lang=

    Part number is 5070-0329 = "Recovery CD - (52NAheBLU1) and Supplement #1"

    http://h20141.www2.hp.com/Hpparts/p...4840AD2DAA84E1F27C04&SearchCriteria=5070-0329

    Example of a reseller of some sort, offering that package for $45. I
    have no idea, which of the resellers is legit. (And resellerratings.com
    has no entry for that example company.) The HP Part store has a link
    you can click, next to the 5070-0329 item, for a list of resellers.

    http://myrecoverycds.com/HPa1000.html

    2) A new hard drive. This 250GB is $45 plus shipping. I like to buy
    drives locally, from a retailer I trust. So far, I've had zero failures
    from that retailer, which tells you the drives aren't being bounced
    around a lot before I get them. One problem with Newegg, is how some
    of the drives are being packaged. My retailer may not be able to match
    the price exactly, but comes pretty close ($48.15 and no shipping as it's
    local).

    http://www.newegg.com/Product/Product.aspx?Item=N82E16822148451

    This job would have been a lot easier, if you'd spent the $45 on
    a second hard drive up front, and made backups. You can get
    software from the disk manufacturer web site, to transfer data
    from one drive to the other, and by doing so, you'd have had
    a copy of the software for which you had no recovery CDs. Depending
    on how it works out, sourcing the recovery media, this could end up
    being twice as expensive.

    *******

    That's a worst case estimate of what it'll take to get it fixed.

    The thing is, if the hard drive is not showing in the BIOS, the drive
    may not be starting up. A PC hard drive will not respond to a probe
    by the computer, if it cannot "become ready". To become ready, the
    spindle has to spin up, the head assembly has to slide down the
    loading ramp and move over the surface of the platter. The controller
    has to be able to read some information "below sector 0", which contains
    key information for getting at your data. If the controller cannot
    read that information, which might include firmware, bad block or
    sector sparing information or the like, then the controller will refuse to
    listen to any commands on the SATA cable.

    You might get lucky. If you open the tower and have a look,
    perhaps one of the two cables on the SATA drive has come loose.
    That was a problem with early SATA drives and their cables. Eventually,
    the turkeys who designed the cables, figured out they needed a
    retention feature, and now the cables grip a bit better. So
    more modern systems, won't be quite as prone to having the
    cables fall off. (With the older ribbon cable drives, it was
    a bit more difficult for the cable to disconnect unintentionally.)

    (Picture of SATA power and SATA data cables, for your 250GB drive.
    These are the cables you'd be checking. Sometimes the connectors
    are right angle type, to give them a low profile so they don't
    bump into other hardware.)

    http://i164.photobucket.com/albums/u7/RHochstenbach/HDD/sata_drive-1.gif

    If you can't see the hard drive in the BIOS screen, it's going to be pretty
    hard to use any kind of software to work on it. Getting it
    recognized in the BIOS, is a critical step.

    If you examine the existing hard drive, and look at the label,
    you can get a part number. You can Google the part number and
    look for comments about that particular model. Sometimes, you
    can learn things, such as common failure modes, and in some
    cases, there are actually procedures that can be used to
    recover the drive. Not all hard drive failures involve
    them being physically ruined - sometimes it's a corrupt
    data structure or the like, and the mechanical parts
    are all fine. But the odds of this being the case, are
    pretty slim. About as slim as the "put the hard drive
    in the refrigerator" trick working. You can save that
    trick, for when you've tried everything else, and have
    given up on ever using your data again.

    If you want a still cheaper solution, you can always download
    a Linux LiveCD. That will be a 700MB ISO9660 CD image. If
    you have another computer with Nero or Imgburn or the like,
    you can use that software to burn a CD. The idea behind a
    LiveCD, is your computer boots from the CD, and uses your system RAM
    to hold temporary files. It may have an email tool, a web
    browser, and support basic computer operations. (You'd have
    no place to permanently store files, and it'll still take
    some money or someone giving you one of their old drives,
    to have a place to store your files.) If you're
    as short of funds as you claim to be, you could do this
    for as little as the price of a blank CD. (Maybe you
    could do the download at your public library.) That's not to
    say the Linux LiveCD would be "living in luxury", but it
    is an alternative if you cannot stomach the $45 or $90
    it'll cost to get your WinXP back. An example of a
    CD you might try, is Ubuntu from Ubuntu.com .

    http://www.ubuntu.com/sites/default...ktop/U2_desktop_homepage/U2.0_carousel_01.png

    Paul
     

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